Claim explorer / evidence thread
Claim 27396
TRI 1202 • Ashlee • Manufacturer Denied • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 1
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
108d elapsed • 0d remaining
Analyzed
Completed stage
108d elapsed • 0d remaining
Awaiting OEM
Completed stage
108d elapsed • 0d remaining
Auto-Approved
Completed stage
108d elapsed • 0d remaining
Payment Due
Completed stage
108d elapsed • 0d remaining
Escalation Eligible
Overdue / escalation ready
108d elapsed • 0d remaining • Overdue
Resolved
Upcoming statutory deadline
108d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$1,375.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
1
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
108 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 22 • RO lines 6 • human-described photos 19 • 3C red • reconciliation reconciled • linked side comments 6
Gaps: three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
12
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jul 15, 2026, 3:52 PM to Sep 1, 2026, 2:57 AM.
Indexed evidence
3 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
108 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27396/line 1 required photo 5.jpg
Timeline
First seen Jul 15, 2026, 3:52 PM • last seen Sep 1, 2026, 2:57 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
26 indexed side comments on this claim.
Latest visible thread signal
Oct 19, 2026, 9:30 PM • processor • TESTING AND LEARNING — TRI 1202 / RO 27396. Internal evidence review only; not a final coverage decision. Read-only factual assessment. The packet supports that RO 27396 concerns an entrance-door/frame alignment and lock
Role mix
Dealer 0 • OEM 0 • Processor 14
Decision cues
Denial signals 4 • info / missing-doc asks 11 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Images
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Claim Lines
complaint
ENTRANCE DOOR WILL NOT LOCK CHECK AND ADVISE. STATES IT IS CROOKED. AND DONT LOCK
partial-match • confidence 0.36
complaint
ENTRANCE DOOR WILL NOT LOCK CHECK AND ADVISE. STATES IT IS CROOKED. AND DONT LOCK
partial-match • confidence 0.47
complaint
ENTRANCE DOOR WILL NOT LOCK CHECK AND ADVISE. STATES IT IS CROOKED. AND DONT LOCK
partial-match • confidence 0.47
complaint
ENTRANCE DOOR WILL NOT LOCK CHECK AND ADVISE. STATES IT IS CROOKED. AND DONT LOCK
partial-match • confidence 0.38
cause
ENTRY DOOR HAS A DEFECT IN THE BUILD AND IS CROOKED. THIS IS CAUSING THE DOOR TO NOT SHUT AND LOCK CORRECTLY MCNUTT, ROY Customer #: 92736
partial-match • confidence 0.42
cause
ENTRY DOOR HAS A DEFECT IN THE BUILD AND IS CROOKED. THIS IS CAUSING THE DOOR TO NOT SHUT AND LOCK CORRECTLY MCNUTT, ROY Customer #: 92736
partial-match • confidence 0.57
cause
ENTRY DOOR HAS A DEFECT IN THE BUILD AND IS CROOKED. THIS IS CAUSING THE DOOR TO NOT SHUT AND LOCK CORRECTLY MCNUTT, ROY Customer #: 92736
partial-match • confidence 0.57
cause
ENTRY DOOR HAS A DEFECT IN THE BUILD AND IS CROOKED. THIS IS CAUSING THE DOOR TO NOT SHUT AND LOCK CORRECTLY MCNUTT, ROY Customer #: 92736
partial-match • confidence 0.36
correction
REPLACE THE ENTRY DOOOR
partial-match • confidence 0.36
correction
REPLACE THE ENTRY DOOOR
partial-match • confidence 0.43
correction
REPLACE THE ENTRY DOOOR
partial-match • confidence 0.43
correction
REPLACE THE ENTRY DOOOR
needs-review • confidence 0.14
Evidence Thread
Ashlee Olsen
processor • Jul 15, 2026, 3:52 PM
submitted PA#2744555
Ashlee Olsen
processor • Jul 16, 2026, 12:53 PM
@Stephanie D FR feedback WO 27396: Feedback07/16/2026mpegan@forestriverinc.comHello, can you please advise when this issue was noticed? It appears that there was an impact to the right hand side of the door which could be what is causing the issue. Thank you.
Stephanie Davis
dealer_or_external • Jul 20, 2026, 4:21 PM
Customer was contacted and he stated the door started just not closing correctly.
Ashlee Olsen
processor • Jul 20, 2026, 4:47 PM
Notes made in FR, thanks! @
Ashlee Olsen
processor • Jul 21, 2026, 1:32 PM
@Stephanie D FR feedback:
Feedback07/21/2026KErb@forestriverinc.comHello, did the door get hit as that is what it appears? is it the upper or lower portion that is needing replaced?
Stephanie Davis
dealer_or_external • Jul 21, 2026, 2:11 PM
cust stated the door was not impacted, and it is the lower door
Ashlee Olsen
processor • Jul 21, 2026, 6:23 PM
@Stephanie D FR feedback:
Feedback07/21/2026KErb@forestriverinc.comPlease advise as it appears we paid for a new door on claim 2671566
Stephanie Davis
dealer_or_external • Jul 22, 2026, 9:28 AM
Yes, that was the upper door. This is the lower door.
Ashlee Olsen
processor • Jul 22, 2026, 3:27 PM
@Stephanie D Fr feedback: Feedback07/22/2026aconsiglio@forestriverinc.comIs the lower door warped at all? Could you provide pictures of the door against a straight edge?
Stephanie Davis
dealer_or_external • Jul 22, 2026, 4:01 PM
WO on techs board for feedback info requested from Forest River.
Ashlee Olsen
processor • Jul 27, 2026, 1:47 PM
Requested photos added to FR
Ashlee Olsen
processor • Jul 27, 2026, 3:29 PM
Pending vendor
Ashlee Olsen
processor • Jul 30, 2026, 1:11 PM
@Stephanie D WO 27396 Lippert feedback:
EmailToCase
7:05 AM (4 hours ago)to rockwoodflagstaffauths@forestriverinc.com, meCase Number: 6995228Hello Warranty Authorizations, Thank you for contacting Lippert Customer Care Center.Can you please provide the following information?Photos of each hinge from the inside with the door open
The inner frame measurements at the top, the middle, and the bottom. I have attached a link below that outlines how to take the frame measurements
Photos of the striker plate
Ashlee Olsen
processor • Jul 31, 2026, 4:31 PM
@Stephanie D Here's what Lippert sent back
Ashlee Olsen
processor • Aug 5, 2026, 1:57 PM
@Stephanie D Hey! Just a reminder on this one
Stephanie Davis
dealer_or_external • Aug 5, 2026, 4:52 PM
@cole This unit is still gone, correct?
Stephanie Davis
dealer_or_external • Aug 6, 2026, 4:21 PM
I spoke with the customer today and sent a text letting them know exactly what is needed. They have the unit and state they would get me the info tomorrow.
Stephanie Davis
dealer_or_external • Aug 7, 2026, 9:32 AM
Cust just called and told me that he will have to have help setting up his camper to get the measurements. It will be over the weekend.
Stephanie Davis
dealer_or_external • Aug 11, 2026, 1:22 PM
Attached required photo in the folder. I don't think this is exactly what they are asking for but this is what the customer sent!
Stephanie Davis
dealer_or_external • Aug 12, 2026, 4:37 PM
I will copy and paste this to the customer in an email.
Stephanie Davis
dealer_or_external • Aug 12, 2026, 4:37 PM
I cc'd you in the email.
Ashlee Olsen
processor • Aug 14, 2026, 2:49 PM
@Stephanie D
08/14/2026mpegan@forestriverinc.comHello – We are providing a reminder that this repair line has been in Dealer Feedback for over 14 days. We are allowing an additional 2 business days to respond. Upon receiving no response, we will continue with a denial. Thank you. – Rockwood & Flagstaff Authorizations Team
Stephanie Davis
dealer_or_external • Aug 14, 2026, 4:40 PM
Ashlee, I have done all I know to do on this claim. This is the customer that I cc'd you on earlier this week. If it closes Cole said we will let the customer know.
Stephanie Davis
dealer_or_external • Aug 31, 2026, 11:02 AM
@Ashlee O This claim is denied, correct?
Ashlee Olsen
processor • Aug 31, 2026, 11:43 AM
Yes, claim has been denied.
We respectfully deny this repair as there has been no response to our second request. Please be sure to acknowledge the denial in order to process any remaining repairs on the claim. The repair line will automatically be denied after 14 days. Thank you. – Rockwood & Flagstaff Authorizations Team
iClaims AI
processor • Oct 19, 2026, 9:30 PM
TESTING AND LEARNING — TRI 1202 / RO 27396. Internal evidence review only; not a final coverage decision. Read-only factual assessment. The packet supports that RO 27396 concerns an entrance-door/frame alignment and lock complaint on the identified Rockwood Camp A122S, with a technician-recorded recommendation to replace the entry door. Photos show the relevant door/frame and an irregular trim/frame joint, while measurement and level photographs document an attempted inspection; they do not independently prove a build defect, out-of-spec condition, or failed closed-door lock test. The two Lippert forms are blank instructions, not completed claim or decision documents. No direct proof of manufacturer denial, adjudication, completed repair, reimbursement, or payment is present. Native Dropbox discussion includes: Yes, claim has been denied. We respectfully deny this repair as there has been no response to our second request. Please be sure to acknowledge the denial in order to process any... (discussion entry, not proof of final payment). Outstanding evidence: Completed manufacturer/Lippert claim or preauthorization with submission date, claim identifier, requested parts/labor, coverage basis, and final line-level disposition.; Dated manufacturer or administrator denial/approval communication or portal record tying a decision and reason to RO 27396, VIN 4X4CPR21XSD322072, and the entrance-door operation.; Applicable Forest River/Lippert warranty terms, entry-door installation specification/tolerance, and a documented measurement.... No final payment or completed adjudication is inferred from folder placement. @Chris B @Heidi H @Tricia H
Claim Files
Form (1).pdf
pdf • Jul 31, 2026, 4:30 PM • 271,684 bytes
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/Form (1).pdf
WO.pdf
pdf • Jul 15, 2026, 2:18 PM • 383,350 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/27396/WO.pdf
WO.pdf
pdf • Jul 15, 2026, 2:18 PM • 383,350 bytes
/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Forest River/27396/WO.pdf