Claim explorer / evidence thread
Claim 27320
TRI 1202 • Ashlee • Warranty Checks • keystone
risk 0.00
deadline Approaching deadline
images 0
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
12d elapsed • 0d remaining
Analyzed
Completed stage
12d elapsed • 0d remaining
Awaiting OEM
Completed stage
12d elapsed • 0d remaining
Auto-Approved
Completed stage
12d elapsed • 0d remaining
Payment Due
Approaching deadline
12d elapsed • 33d remaining
Escalation Eligible
Upcoming statutory deadline
12d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
12d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Approaching deadline
12 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
9
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Oct 19, 2026, 5:39 PM to Oct 31, 2026, 2:54 AM.
Indexed evidence
1 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
12 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Keystone 2026
Timeline
First seen Oct 19, 2026, 5:39 PM • last seen Oct 31, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
30 indexed side comments on this claim.
Latest visible thread signal
Oct 20, 2026, 9:00 AM • processor • done
Role mix
Dealer 0 • OEM 0 • Processor 11
Decision cues
Denial signals 0 • info / missing-doc asks 13 • approval signals 7
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
No browser-previewable images were available for this claim yet.
Claim Lines
No claim lines loaded
Evidence Thread
Ashlee Olsen
processor • Jun 16, 2026, 12:19 PM
submitted PREAUTH123174
Ashlee Olsen
processor • Jun 17, 2026, 3:32 PM
approved .6 no part return required
Stephanie Davis
dealer_or_external • Jun 17, 2026, 4:43 PM
@Tessa C Approved to order:
Line 1: 3 cabinet doors
Cory did send in measurements, if you need help on this you may need to get with him!!!
Tessa Coffey
dealer_or_external • Jun 18, 2026, 10:49 AM
@Stephanie D ON ORDER 18119
Tessa Coffey
dealer_or_external • Jul 7, 2026, 1:31 PM
@Stephanie D CHECKED FOR ETA STILL SHOWING ITS PROCESSING
Tessa Coffey
dealer_or_external • Jul 14, 2026, 1:41 PM
@Stephanie D reached out to Melanie Lambert at keystone to get an update on this order since we are coming up on a month of this being on order. also cc'd you in email
Tessa Coffey
dealer_or_external • Jul 20, 2026, 2:53 PM
@Stephanie D DOORS ARE HERE. S/O S-Z
Stephanie Davis
dealer_or_external • Jul 22, 2026, 11:40 AM
@Tessa C Joe is working on this and this is the wrong size cabinet doors for the unit. The ones we ordered are much larger than the ones on the cabinet.
Tessa Coffey
dealer_or_external • Jul 22, 2026, 12:01 PM
@Stephanie D WENT AND MEASURED AND GOT THE CORRECT DOORS ON ORDER 18212
Tessa Coffey
dealer_or_external • Jul 24, 2026, 3:10 PM
@Stephanie D PARTS ETA 7/24 PROCESSING
Tessa Coffey
dealer_or_external • Aug 10, 2026, 3:29 PM
@Stephanie D this is still processing. sending email to see if they can tell me whats going on
Tessa Coffey
dealer_or_external • Aug 10, 2026, 3:30 PM
@Stephanie D this is still processing. sending email to see if they can tell me what's going on cc'd you in this email as well
Stephanie Davis
dealer_or_external • Aug 11, 2026, 8:28 AM
Thank you
Tessa Coffey
dealer_or_external • Aug 13, 2026, 3:46 PM
@Stephanie D so on this one, they only sent us one cabinet door. called and they are sending the other remaining doors. 1 is inventoried
Tessa Coffey
dealer_or_external • Aug 26, 2026, 3:58 PM
@Stephanie D rest of doors here...in bay
Tessa Coffey
dealer_or_external • Aug 26, 2026, 4:03 PM
@Stephanie D rest of doors here...in s/o s-z
Stephanie Davis
dealer_or_external • Sep 1, 2026, 11:20 AM
@Ashlee O We are approved .2 per cabinet on this claim. However, the tech is having to drill the holes for the hinges, remove hinges from old cabinets, install hinges on new doors and then install in place on the unit.
I would like to ask for .50 per cabinet, 1.5 total for the job.
I am not sure we should point out another claim to them on this but on folder 27641, we are approved to replace that cabinet at .50 labor. That unit and this unit are both Astoria FWs, so that raised an eye to me!
Ashlee Olsen
processor • Sep 1, 2026, 11:46 AM
You got it, email sent to Keystone
Ashlee Olsen
processor • Sep 3, 2026, 5:11 PM
@Stephanie D Per Keystone, flat rate is .2 per door. To drill 4 holes per door, install hinge, and then screw to the stile can be done within the 12 min per door.
On WO 27641, you were approved .5 for 2 doors to be replaced, so that is still more than what was approved here, but not .5 per door. Do you want me to go back to them and/or reference that claim or are you ok keeping the .6 total?
Stephanie Davis
dealer_or_external • Sep 4, 2026, 12:06 PM
We will do the .6 total this time and get this closed up. Thank you
Ashlee Olsen
processor • Sep 4, 2026, 2:39 PM
@Stephanie D I heard back from someone else at Keystone, and this has been updated/approved for 1.5
Stephanie Davis
dealer_or_external • Sep 8, 2026, 8:41 AM
Good morning, that's great!
Ashlee Olsen
processor • Sep 8, 2026, 1:57 PM
submitted CLAIM151452
Ashlee Olsen
processor • Sep 14, 2026, 12:33 PM
@Stephanie D WO 27320 Keystone feedback:
To assist KRV with initiating vendor recovery, please attach photos of the defective part/parts. Please show any markings, stamps or stickers for identification, (part may need to be uninstalled) to send to our supplier. Thank you in advance, any questions call 866-273-1450 option 3 or e-mail to warranty@keystonerv.com
Ashlee Olsen
processor • Sep 15, 2026, 1:56 PM
Photo's added to Keystone
Ashlee Olsen
processor • Sep 17, 2026, 1:45 PM
@Stephanie D Keystone feedback:
9/17/2026,08:48:35 am,disht: Hello, thank you for the photos, however they do not show the defects. Could you please provide photos showing the defects with all three cabinet doors? Thank you in advance.
Stephanie Davis
dealer_or_external • Sep 17, 2026, 4:42 PM
I will get these for you tomorrow.
Stephanie Davis
dealer_or_external • Sep 22, 2026, 11:15 AM
@Cole P @Tamara H I have put this WO in the service folder. If we can please squeeze this in to be done in the next day or so.
Ashlee Olsen
processor • Oct 16, 2026, 2:50 PM
paid $217.82 check #1620188
Stephanie Kendziorski
processor • Oct 20, 2026, 9:00 AM
done
Claim Files
27320,27191,27641,27270,27612 PAID CHECK.pdf
pdf • Oct 19, 2026, 4:11 PM • 709,914 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Keystone 2026/27320,27191,27641,27270,27612 PAID CHECK.pdf