Claim 27320

Claim explorer / evidence thread

Claim 27320

TRI 1202 • Ashlee • Approved / Unpaid • dutchman

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risk 0.00 deadline Approaching deadline images 0 matched 0 review 3

Warranty deadline timeline

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Resolved

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AI Claim Analysis

Estimated Recovery Amount

Pending payment match

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Compliance Score

100/100

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Violations Detected

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Missing Items

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Deadline Status

Approaching deadline

77 days open in the visible workflow.

Recommended Action

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US dispute readiness

Evidence packet check

Compact packet candidate

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Estimated pack size

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Evidence packet lane

Compact packet candidate

Small enough for a compact escalation packet, assuming final PDFs stay clean.

Chronology

Ready to order

Visible span: Jun 17, 2026, 3:03 AM to Sep 2, 2026, 2:59 AM.

Indexed evidence

6 docs / 21 images

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Cross-reference base

Available

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Witness verification

Human verification required

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AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

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Escalation posture

Escalation watch

77 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary

No evidence summary yet.

Path

/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27320/PA.pdf

Timeline

First seen Jun 17, 2026, 3:03 AM • last seen Sep 2, 2026, 2:59 AM

Evidence flags

No active evidence gap flags

Comment Intelligence

Thread depth

18 indexed side comments on this claim.

Latest visible thread signal

Sep 1, 2026, 11:46 AM • processor • You got it, email sent to Keystone

Role mix

Dealer 0 • OEM 0 • Processor 3

Decision cues

Denial signals 0 • info / missing-doc asks 6 • approval signals 4

Best move

Work missing-doc or reply asks first from the thread.

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Images

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Claim Lines

complaint

Customer found 3 doors in the bathroom are cracking and coming apart

needs-review • confidence 0.23

cause

Cabinet doors (3) have a build defect and are coming apart

needs-review • confidence 0.23

correction

Remove and replace 3 bathroom cabinet doors. VCB: Vendor Charge Back item. (This is a Keystone RV internal notation only) KRY - No part return required. Pre-Authorization number: PREAUTH123174 0.6 For paper claims only use one pre-authorizafion number per warranty claim form. Staple a copy of this pre-authorization to a warranty claim form. Fill out the header information and the

needs-review • confidence 0.26

Evidence Thread

Ashlee Olsen

processor • Jun 16, 2026, 12:19 PM

submitted PREAUTH123174

Ashlee Olsen

processor • Jun 17, 2026, 3:32 PM

approved .6 no part return required

Stephanie Davis

dealer_or_external • Jun 17, 2026, 4:43 PM

@Tessa C Approved to order: Line 1: 3 cabinet doors Cory did send in measurements, if you need help on this you may need to get with him!!!

Tessa Coffey

dealer_or_external • Jun 18, 2026, 10:49 AM

@Stephanie D ON ORDER 18119

Tessa Coffey

dealer_or_external • Jul 7, 2026, 1:31 PM

@Stephanie D CHECKED FOR ETA STILL SHOWING ITS PROCESSING

Tessa Coffey

dealer_or_external • Jul 14, 2026, 1:41 PM

@Stephanie D reached out to Melanie Lambert at keystone to get an update on this order since we are coming up on a month of this being on order. also cc'd you in email

Tessa Coffey

dealer_or_external • Jul 20, 2026, 2:53 PM

@Stephanie D DOORS ARE HERE. S/O S-Z

Stephanie Davis

dealer_or_external • Jul 22, 2026, 11:40 AM

@Tessa C Joe is working on this and this is the wrong size cabinet doors for the unit. The ones we ordered are much larger than the ones on the cabinet.

Tessa Coffey

dealer_or_external • Jul 22, 2026, 12:01 PM

@Stephanie D WENT AND MEASURED AND GOT THE CORRECT DOORS ON ORDER 18212

Tessa Coffey

dealer_or_external • Jul 24, 2026, 3:10 PM

@Stephanie D PARTS ETA 7/24 PROCESSING

Tessa Coffey

dealer_or_external • Aug 10, 2026, 3:29 PM

@Stephanie D this is still processing. sending email to see if they can tell me whats going on

Tessa Coffey

dealer_or_external • Aug 10, 2026, 3:30 PM

@Stephanie D this is still processing. sending email to see if they can tell me what's going on cc'd you in this email as well

Stephanie Davis

dealer_or_external • Aug 11, 2026, 8:28 AM

Thank you

Tessa Coffey

dealer_or_external • Aug 13, 2026, 3:46 PM

@Stephanie D so on this one, they only sent us one cabinet door. called and they are sending the other remaining doors. 1 is inventoried

Tessa Coffey

dealer_or_external • Aug 26, 2026, 3:58 PM

@Stephanie D rest of doors here...in bay

Tessa Coffey

dealer_or_external • Aug 26, 2026, 4:03 PM

@Stephanie D rest of doors here...in s/o s-z

Stephanie Davis

dealer_or_external • Sep 1, 2026, 11:20 AM

@Ashlee O We are approved .2 per cabinet on this claim. However, the tech is having to drill the holes for the hinges, remove hinges from old cabinets, install hinges on new doors and then install in place on the unit. I would like to ask for .50 per cabinet, 1.5 total for the job. I am not sure we should point out another claim to them on this but on folder 27641, we are approved to replace that cabinet at .50 labor. That unit and this unit are both Astoria FWs, so that raised an eye to me!

Ashlee Olsen

processor • Sep 1, 2026, 11:46 AM

You got it, email sent to Keystone

Claim Files

PA.pdf

pdf • Jun 17, 2026, 3:32 PM • 198,137 bytes

/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27320/PA.pdf

WO.pdf