Claim explorer / evidence thread
Claim 27250
TRI 1202 • Ashlee • Approved / Unpaid • forest-river
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
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Compliance Score
100/100
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Violations Detected
1
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30 days open in the visible workflow.
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Estimated pack size
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Chronology
Ready to order
Visible span: Jun 3, 2026, 2:24 PM to Jun 20, 2026, 1:12 AM.
Indexed evidence
4 docs / 24 images
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Path
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27250/linvilleemail2.png
Timeline
First seen Jun 3, 2026, 2:24 PM • last seen Jun 20, 2026, 1:12 AM
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Comment Intelligence
Thread depth
24 indexed side comments on this claim.
Latest visible thread signal
Jun 24, 2026, 8:35 AM • dealer_or_external • Okay
Role mix
Dealer 0 • OEM 0 • Processor 3
Decision cues
Denial signals 0 • info / missing-doc asks 6 • approval signals 2
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Evidence Thread
Ashlee Olsen
processor • Jun 2, 2026, 5:15 PM
submitted PA#2696555
Ashlee Olsen
processor • Jun 3, 2026, 1:38 PM
approved 4.5
Stephanie Davis
dealer_or_external • Jun 3, 2026, 2:19 PM
@Tessa C Approved to order the following:
Line 1: tracks and cables for both side of the pop-up
@Chris L said if you have any questions he will help out! I am not too good on these units!
Tessa Coffey
dealer_or_external • Jun 4, 2026, 10:44 AM
@Chris L i need a tech to get the cable
Stephanie Davis
dealer_or_external • Jun 8, 2026, 4:00 PM
@Chris L I spoke with @Tessa C and she needs the length of the cable and how long the track is. The tracks are color coated and this is the only way to get the correct parts for the repair.
Stephanie Davis
dealer_or_external • Jun 8, 2026, 4:03 PM
@Tamara H See the above
Tessa Coffey
dealer_or_external • Jun 10, 2026, 4:03 PM
@Stephanie D on order 18093
Tessa Coffey
dealer_or_external • Jun 15, 2026, 10:05 AM
@Stephanie D PARTS ARE HERE ON THIS ONE. PER OUR CONVERSATION THIS IS THE ONE I CC'D YOU ON TO CONFIRM PARTS
Stephanie Davis
dealer_or_external • Jun 15, 2026, 10:09 AM
IN FOLDER FOR REPAIRS
Tessa Coffey
dealer_or_external • Jun 15, 2026, 12:11 PM
@Stephanie D I DIDNT ORDER THE SPRING I GOT THE CABLE AND THE TRACKS. ON ORDER 18104
Tessa Coffey
dealer_or_external • Jun 17, 2026, 11:54 AM
@Stephanie D spring is here in bay
Tessa Coffey
dealer_or_external • Jun 18, 2026, 3:15 PM
@Stephanie D wrong parts sent. parts ordered was color coded beige and pink got sent. i got photos and measurements and cc'd you on the email sent to forest river
Stephanie Davis
dealer_or_external • Jun 19, 2026, 8:58 AM
Ok, thank you. @Chris L @Tamara H if the customer calls, we can just let them know we received the wrong parts.
Stephanie Davis
dealer_or_external • Jun 19, 2026, 9:08 AM
@Ashlee O We received the parts for this unit and they are all incorrect. This is something that the techs would not be aware of until repair was being made. I am going to forward you the email where Tessa sent Rockwood. Can we please ask for another .50 for this? The tech has taken the failed parts off and has had to take time to prove the incorrect parts were sent Tessa by photo.
Tessa Coffey
dealer_or_external • Jun 19, 2026, 11:23 AM
@Stephanie D heard back from forest river. Nina stated that they only send out pink springs and that they have to be cut down to size
Ashlee Olsen
processor • Jun 19, 2026, 1:21 PM
@Stephanie D let me know if I still need to ask for the additional time
Tessa Coffey
dealer_or_external • Jun 19, 2026, 4:05 PM
@Stephanie D Nina from forest river said the cable has to be cut to size as well. i printed this off and stuck with work order
Tessa Coffey
dealer_or_external • Jun 19, 2026, 4:08 PM
@Stephanie D Nina from forest river said the cable has to be cut to size as well. i printed this off and stuck with work order. Also added it on here under linvilleemail and linvilleemail2
Tessa Coffey
dealer_or_external • Jun 22, 2026, 8:52 AM
@Stephanie D master tube brackets eta is 6/23
Tessa Coffey
dealer_or_external • Jun 23, 2026, 12:47 PM
@Stephanie D brackets are here. only waitin on the correct spring tubes to arrive
Tessa Coffey
dealer_or_external • Jun 23, 2026, 1:08 PM
@Stephanie D all parts here. good to go on this one
Stephanie Davis
dealer_or_external • Jun 23, 2026, 3:59 PM
IN FOLDER :)
Tessa Coffey
dealer_or_external • Jun 24, 2026, 8:35 AM
Okay
Tessa Coffey
dealer_or_external • Jun 24, 2026, 8:35 AM
Okay
Claim Files
WO.pdf
pdf • Jun 2, 2026, 4:44 PM • 486,624 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27250/WO.pdf
WO.pdf
pdf • Jun 2, 2026, 4:44 PM • 486,624 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27250/WO.pdf
WO.pdf
pdf • Jun 2, 2026, 4:44 PM • 486,624 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/27250/WO.pdf
WO.pdf
pdf • Jun 2, 2026, 4:44 PM • 486,624 bytes
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27250/WO.pdf