Claim 27172

Claim explorer / evidence thread

Claim 27172

TRI 1202 • Ashlee • OEM Review • k-z-rv

Next Recommended Action

Review Short-Pay

Approaching deadline

Reason

OEM Response Deadline Exceeded

Deadline

Approaching deadline

Estimated recovery

Pending payment match

Send Follow-Up

risk 0.00 deadline Approaching deadline images 0 matched 0 review 18

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

169d elapsed • 0d remaining

Analyzed

Completed stage

169d elapsed • 0d remaining

Awaiting OEM

Completed stage

169d elapsed • 0d remaining

Auto-Approved

Completed stage

169d elapsed • 0d remaining

Payment Due

Approaching deadline

169d elapsed • 0d remaining

Escalation Eligible

Upcoming statutory deadline

169d elapsed • 0d remaining

Resolved

Upcoming statutory deadline

169d elapsed • 0d remaining

AI Claim Analysis

Estimated Recovery Amount

Pending payment match

What this claim may still be worth based on current evidence.

Compliance Score

100/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded

Missing Items

No active evidence gaps are listed.

Deadline Status

Approaching deadline

169 days open in the visible workflow.

Recommended Action

Review Short-Pay

This is the fastest next move from the current workflow stage.

Dossier completeness

Dossier has not been generated yet. Evidence presence is not treated as complete.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: May 16, 2026, 1:01 PM to Jul 27, 2026, 2:54 AM.

Indexed evidence

16 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

169 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary

No evidence summary yet.

Path

/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/27172/COMPLETED WO WITH PART.pdf

Timeline

First seen May 16, 2026, 1:01 PM • last seen Jul 27, 2026, 2:54 AM

Evidence flags

No active evidence gap flags

Comment Intelligence

Thread depth

17 indexed side comments on this claim.

Latest visible thread signal

Jul 28, 2026, 4:39 PM • processor • paid $185.41 check #853964

Role mix

Dealer 0 • OEM 0 • Processor 10

Decision cues

Denial signals 0 • info / missing-doc asks 5 • approval signals 5

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

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Images

parts-photo

Image shows underside/backing of a black textured upholstered component with attached white manufacturer/law tags. No visible physical damage is apparent in this photo. Visible tag text includes: - “Lippert Components, 1902 W. Sample St., South Bend, IN 46619, USA” - “TSCA Title VI Compliant” - “California 93120 Compliant” - “For Formaldehyde Phase II” - Law label text indicating new material, likely polyurethane foam - “Made by Lippert Interiors / Lippert Components, Inc.” - “Made in China, fi

Human interpretation • confidence 0.00

parts-photo

No human-level description yet.

parts-photo

No human-level description yet.

parts-photo

No human-level description yet.

parts-photo

No human-level description yet.

parts-photo

No human-level description yet.

parts-photo

No human-level description yet.

parts-photo

No human-level description yet.

parts-photo

No human-level description yet.

supporting-image

Image shows the underside/back of a black upholstered RV recliner/chair with a white manufacturer shipping/ID label attached. No clear physical damage is visible in this photo; it appears to be documentation of the furniture part identity rather than damage. Visible components: - Black fabric/mesh chair base or backing - Black metal mounting/bracket hardware with bolts/nuts - Attached product/parts label and partial warning/tag labels Readable label text: - “050 - TP CHAIRS - BASIS …” - Sales

Human interpretation • confidence 0.00

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

Photo shows an RV furniture armrest/console with a black recessed cup holder/control module installed in tan vinyl upholstery with stitching. Visible buttons/icons on the rim indicate heat, massage/vibration, and light functions. The cup holder appears open/empty; no obvious breakage, cracking, detached wiring, or upholstery tear is clearly visible in this image. Minor surface dust/scuffing only. No document or screenshot text present. Likely claim-line linkage: furniture seating armrest cup

Human interpretation • confidence 0.00

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

Interior RV photo showing tan Thomas Payne Collection dual recliner/theater loveseat under a window. - **Visible components:** two-seat reclining sofa with padded arms, center fold-down console, cup holders/control cup inserts on both arms, additional cup holders in center console, small tray/cover, visible USB/charging cable. - **Visible damage/condition:** front lower upholstery/footrest areas show noticeable scuffing/peeling/abrasion and/or torn clear protective film, especially along the lo

Human interpretation • confidence 0.00

supporting-image

No human-level description yet.

Claim Lines

complaint

LEFT SIDE OF SOFA SECTION - FOOT REST HITTING BOTTOM BRACE

needs-review • confidence 0.27

complaint

LEFT SIDE OF SOFA SECTION - FOOT REST HITTING BOTTOM BRACE

needs-review • confidence 0.27

complaint

LEFT SIDE OF SOFA SECTION - FOOT REST HITTING BOTTOM BRACE

needs-review • confidence 0.00

cause

BOTTOM BRACE IS TO CLOSE TO THE BASE

needs-review • confidence 0.29

cause

BOTTOM BRACE IS TO CLOSE TO THE BASE

needs-review • confidence 0.29

cause

BOTTOM BRACE IS TO CLOSE TO THE BASE

needs-review • confidence 0.04

correction

NEED TO ADD WASHER TO RAISE OFF THE BASE

needs-review • confidence 0.27

correction

NEED TO ADD WASHER TO RAISE OFF THE BASE

needs-review • confidence 0.27

correction

NEED TO ADD WASHER TO RAISE OFF THE BASE

needs-review • confidence 0.00

complaint

LEFT SIDE OF SOFA SECTION MASSAGE WAS NOT WORKING, TECH FOUND WIRES WERE DISCONNECTED. AFTER CONNECTING THESE WIRES THE MASSAGE WORKS HOWEVER, THE CUP HOLDER LIGHT WILL NOT TURN OFF NOW. *93152*

needs-review • confidence 0.20

complaint

LEFT SIDE OF SOFA SECTION MASSAGE WAS NOT WORKING, TECH FOUND WIRES WERE DISCONNECTED. AFTER CONNECTING THESE WIRES THE MASSAGE WORKS HOWEVER, THE CUP HOLDER LIGHT WILL NOT TURN OFF NOW. *93152*

needs-review • confidence 0.20

complaint

LEFT SIDE OF SOFA SECTION MASSAGE WAS NOT WORKING, TECH FOUND WIRES WERE DISCONNECTED. AFTER CONNECTING THESE WIRES THE MASSAGE WORKS HOWEVER, THE CUP HOLDER LIGHT WILL NOT TURN OFF NOW. *93152*

needs-review • confidence 0.20

cause

WIRING ISSUES ON LEFT SIDE OF SOFA SECTION SEATING

needs-review • confidence 0.12

cause

WIRING ISSUES ON LEFT SIDE OF SOFA SECTION SEATING

needs-review • confidence 0.12

cause

WIRING ISSUES ON LEFT SIDE OF SOFA SECTION SEATING

needs-review • confidence 0.12

correction

REPLACE SEATING ON LEFT SIDE OF SOFA

needs-review • confidence 0.12

correction

REPLACE SEATING ON LEFT SIDE OF SOFA

needs-review • confidence 0.12

correction

REPLACE SEATING ON LEFT SIDE OF SOFA

needs-review • confidence 0.12

Evidence Thread

Ashlee Olsen

processor • May 16, 2026, 3:59 PM

submitted PA#CLAIM4432

Ashlee Olsen

processor • May 19, 2026, 4:51 PM

@Stephanie D WO 27172 KZRV feedback: EF 5-19 From Lippert:Thank you for sending in this review. Could you please confirm if this claim is for the recliner's massage function or the mechanism? The photo is showing a mech while the description of the issue indicates massage failure.

Stephanie Davis

dealer_or_external • May 20, 2026, 2:01 PM

@Ashlee O I thought about this after submitting. We repaired line 1 by adding the washer. Then the customer (in the same day) noticed the issue with the light and massage on line 2. If we can just go for the massage function causing the cup holder light to not work correctly.

Ashlee Olsen

processor • May 20, 2026, 2:14 PM

Notes added. Thank you!

Ashlee Olsen

processor • May 22, 2026, 12:20 PM

@Stephanie D KZ feedback from Lippert: Could you please provide pictures of the cupholder light not on with the other one on

Ashlee Olsen

processor • May 26, 2026, 11:29 AM

Requested photo's added to KZ

Ashlee Olsen

processor • May 26, 2026, 2:36 PM

approved job 1 .2 job 2 .6

Ashlee Olsen

processor • May 26, 2026, 2:38 PM

approved job 1 .2 job 2 .6 Ef 5-26 From Lippert: Lippert will authorize the replacement of the VIBRATION MOTORS and 0.60 labor. The part number authorized is: 785449 - SMALL VIBRATION MOTORS SET OF 2 MOTORS MTR 12 260 28MCASE 6789722

Stephanie Davis

dealer_or_external • May 26, 2026, 3:59 PM

@Tessa C Approved to order: Line 2: VIBRATION MOTORS and 0.60 labor. The part number authorized is: 785449 - SMALL VIBRATION MOTORS SET OF 2 MOTORS MTR 12 260 28M See if KZ has this and if not get an email stating we will have to order from LCI please. Thanks friend!

Tessa Coffey

dealer_or_external • May 27, 2026, 3:36 PM

@Stephanie D reached out to team 1 to get part number. couldnt find it on the portal. may have to get it from lci

Tessa Coffey

dealer_or_external • May 28, 2026, 10:10 AM

@Stephanie D ON ORDER 18061

Tessa Coffey

dealer_or_external • Jun 2, 2026, 2:07 PM

@Stephanie D THIS ONE IS GOOD TO GO. PART HERE S/O A-F

Ashlee Olsen

processor • Jul 2, 2026, 2:25 PM

@Stephanie D Do you need to add a part for job 2?

Stephanie Davis

dealer_or_external • Jul 2, 2026, 3:33 PM

@Ashlee O I put the part on the wrong line.

Stephanie Davis

dealer_or_external • Jul 2, 2026, 3:33 PM

I have added a new work order.

Ashlee Olsen

processor • Jul 2, 2026, 3:37 PM

submitted CLAIM4432

Ashlee Olsen

processor • Jul 28, 2026, 4:39 PM

paid $185.41 check #853964

Claim Files

COMPLETED WO WITH PART.pdf

pdf • Jul 2, 2026, 3:31 PM • 404,849 bytes

/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/27172/COMPLETED WO WITH PART.pdf

COMPLETED WO.pdf

pdf • Jul 2, 2026, 11:17 AM • 404,508 bytes

/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/27172/COMPLETED WO.pdf

PA.pdf

pdf • May 26, 2026, 2:37 PM • 240,386 bytes

/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/27172/PA.pdf

PA.pdf

pdf • May 26, 2026, 2:37 PM • 240,386 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/K-Z RV/27172_2/PA.pdf

WO.pdf