Claim explorer / evidence thread
Claim 27162
TRI 1202 • Ashlee • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 15
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
171d elapsed • 0d remaining
Analyzed
Completed stage
171d elapsed • 0d remaining
Awaiting OEM
Completed stage
171d elapsed • 0d remaining
Auto-Approved
Completed stage
171d elapsed • 0d remaining
Payment Due
Completed stage
171d elapsed • 0d remaining
Escalation Eligible
Completed stage
171d elapsed • 0d remaining
Resolved
Overdue / escalation ready
171d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
15
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
171 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
30
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: May 14, 2026, 4:01 PM to Oct 17, 2026, 3:01 AM.
Indexed evidence
8 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
171 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/27162/2nd completed wo as FR requested.pdf
Timeline
First seen May 14, 2026, 4:01 PM • last seen Oct 17, 2026, 3:01 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
30 indexed side comments on this claim.
Latest visible thread signal
Sep 30, 2026, 2:30 PM • processor • paid $2491.55 9/30 check #3234733
Role mix
Dealer 0 • OEM 0 • Processor 13
Decision cues
Denial signals 3 • info / missing-doc asks 8 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Claim image (LINE 7) shows an RV interior floor area beside a patterned upholstered cushion/sofa and light-colored cabinetry/trim. The gray woven carpet/floor covering has widespread dark staining/spotting and discoloration, concentrated along the left/lower edge and center area; appears like water intrusion, dirt, or mildew staining. Blue painter’s tape marks areas of concern on the carpet and adjacent vertical panel. No torn material or broken component is clearly visible. A small “mcd” label/
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Warranty image (LINE 7) shows an RV interior window area.
- **Visible components:** black-framed window, patterned fabric valance/soft shade above window, light wall paneling, faux-marble counter/ledge below, adjacent wood cabinet door with black knobs, black vertical trim.
- **Observed condition/damage:** fabric valance/shade appears uneven/sagging and wrinkled at the lower edge. No obvious broken glass or frame damage visible. Counter veining appears decorative; no clear confirmed crack.
- **
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Interior RV window area over countertop.
- **Visible components:** black-framed window with screen, patterned fabric window valance, beige shade/soft window covering above, wall panels, countertop, side cabinet/trim.
- **Damage/condition observed:** window covering/valance area appears uneven/sagging or misaligned near the top/right side; possible dark scuff/fray at the right end of the patterned valance/adjacent wall. No clear broken glass or damaged window frame visible.
- **Labels/text:** fa
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Interior RV photo showing overhead wood-grain cabinet assembly above a window/valance, with ceiling vent and ceiling light visible.
- **Visible damage/concern:** Blue tape markers on the two lower cabinet doors indicate claimed defect areas, but the exact damage is not clearly visible in the photo. Cabinet door alignment/gap appears possibly uneven at the center seam, though not definitive.
- **Parts/components:** Overhead cabinet doors, black round cabinet pulls, wood trim/soffit, patterned wi
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Claim line 7 image: RV interior window area showing a roller shade beneath a patterned fabric valance and beside white wall/cabinet trim. The gray shade fabric has visible dark blotchy staining/discoloration, most noticeable across the lower half, consistent with water staining/soiling or material defect. Bottom rail is black with a small red/white brand label that appears to read “MCD” or similar, but not fully clear. No other document or screenshot text visible. Repair context likely relates t
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Claim line 8 image shows a gray wood-look interior panel/floor surface being measured with a yellow Stanley tape measure. The tape is held vertically across the panel, with visible markings around 8–13 inches and a “1 FT” mark; edge/gap or trim line is visible near the lower portion. No obvious crack, break, or surface damage is clearly visible in this photo—appears primarily to document dimension/measurement for the repair area. Text visible on tape includes “STANLEY” and measurement numbers. L
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Claim image LINE 6 – interior cabinetry issue.
- Visible components: RV interior upper/side cabinet assembly with wood-grain cabinet door, raised panel trim, black round knob, adjacent cabinet/partition, wall covering, ceiling trim, and black wall outlet/switch below.
- Marking/label: Blue painter’s tape marks the suspected defect area near the upper right edge of the cabinet door/face frame. No readable document text or product labels visible.
- Visible damage/condition: At the taped area, the
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Claim line linkage: LINE 5.JPG for case 27162, preauth-approved.
Visible issue: Interior wood-grain trim/valance piece beside a window is being pulled back by hand, showing the face/laminate or wrapped finish has separated/peeled from the substrate. The lifted material appears flexible and curled, indicating delamination/adhesive failure rather than impact damage.
Components shown: RV interior window area, black window frame, wood-look wall/trim/valance or cabinet side panel, black round hardw
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
Claim Lines
complaint
WH is leaking at pop off check and advise CORRECTION: TECHS VERIFIED THERE IS NO ISSUE AT THIS TIME, NO LEAK FOUND Subtotal for Job #3: 0.00 POPE, GREGORY Customer #: 93143 Job #4 - Warranty COMPLAINT: CABINET DOOR ABOVE DINNETE ON RIGHT IS PEELING CHECK AND ADVISE
needs-review • confidence 0.12
cause
OVERLAY IS PEELING OFF CABINET DOOR
needs-review • confidence 0.06
correction
REPLACE CABINET DOOR REMOVE CABINET DOOR, REMOVE HARDWARE TO INSTALL ON NEW CABINET DOOR
needs-review • confidence 0.09
complaint
CABINET DOOR ABOVE DINNETE ON LEFT IS PEELING
needs-review • confidence 0.09
cause
OVERLAY IS PEELING OFF CABINET DOOR
needs-review • confidence 0.06
correction
REPLACE CABINET DOOR REMOVE CABINET DOOR, REMOVE HARDWARE TO INSTALL ON NEW CABINET DOOR
needs-review • confidence 0.09
complaint
CABINET DOOR TO LEFT OF BATHROOM MIRROR IS PEELING CHECK AND ADVISE
needs-review • confidence 0.12
cause
OVERLAY IS PEELING OFF CABINET DOOR
needs-review • confidence 0.06
correction
REPLACE CABINET DOOR REMOVE CABINET DOOR, REMOVE HARDWARE TO INSTALL ON NEW CABINET DOOR *27162*
needs-review • confidence 0.09
complaint
WINDOW BEHIND FRONT SLIDE IS LEAKING CAUSING THE BLIND TO DISCOLOR POPE, GREGORY Customer #: 93143
needs-review • confidence 0.06
cause
SKYLIGHT IS CRACKED AND ALLOWING WATER TO LEAK INTO THE UNIT. THIS HAS DAMAGED THE INTERIOR WALL PANEL, SHADE AND BATTON.
needs-review • confidence 0.12
correction
REMOVE SKYLIGHT, CLEAN AREA, REPLACE WITH NEW SKYLIGHT AND RESEAL AREA. REMOVE AND REINSTALL WINDOW. REMOVE DAMAGED WALL PANEL AND BATTON, REPLACE WITH NEW. WILL NEED TO REMOVE AND REINSTALL THE CABINETS ON WALL, COUNTER TOP, KITCHEN FAUCET TO ACCESS THE DAMAED WALL PANEL. WILL ALSO NEED TO REPLACE THE WINDOW SHADE AND VALANCE DUE TO WATER DAMAGE.
needs-review • confidence 0.17
complaint
CABINET DOOR ABOVE ENTRY DOOR IS LEAKING CHECK AND ADVISE
needs-review • confidence 0.12
cause
OVERLAY IS PEELING OFF CABINET DOOR Page 2 of 3 © 2026 Integrated Dealer Systems *27162*
needs-review • confidence 0.06
correction
REPLACE CABINET DOOR W/O: 27162 REMOVE CABINET DOOR, REMOVE HARDWARE TO INSTALL ON NEW CABINET DOOR
needs-review • confidence 0.09
Evidence Thread
Tamara Hayes
dealer_or_external • May 14, 2026, 3:57 PM
@Tessa C CUSTOMER LOOKING TO SWAP COUCH FOR 2 RECLINERS WITH THE MIDDLE CONSOLE. CAN YOU PLEASE SEE IF THERE ARE ANY OPTIONS
Tessa Coffey
dealer_or_external • May 18, 2026, 9:20 AM
@Tamara H Do you have measurements or photos of the couch they have right now
Tamara Hayes
dealer_or_external • May 18, 2026, 11:59 AM
@Tessa C CUSTOMER STATES COUCH IS 65 1/2 LONG AND 30 1/2 DEEP
Tessa Coffey
dealer_or_external • May 18, 2026, 2:35 PM
@Tamara H thank you i'll see what i can find
Ashlee Olsen
processor • May 21, 2026, 1:42 PM
submitted PA#2683894
Ashlee Olsen
processor • May 22, 2026, 12:17 PM
approved
job 4 .5
job 5 .5
job 6 .5
job 7 8
Authorized05/21/2026sbabbitt@forestriverinc.comTime is sufficient for this repair. If additional time is needed please reach out in an email with details as to why. This was also a TSB for the skylight so that code was updated to get it repalced with this as well. Per PZ
job 8 .5
Stephanie Davis
dealer_or_external • May 26, 2026, 10:57 AM
@Tessa C Approved to order the following.
Line4: cabinet door
Line 5: cabinet door
Line 6: cabinet door
Line 7: skylight, wall panel, batten strip, window valance and shade.
Line 8: cabinet door
Cole was the tech on this and the unit is not here.
Tessa Coffey
dealer_or_external • May 27, 2026, 4:25 PM
@Stephanie D ON ORDER 18059
Tamara Hayes
dealer_or_external • Jun 15, 2026, 11:12 AM
@Tessa C ANY CLUE HOW MUCH LONGER BEFORE ALL THE ABOVE PARTS GET HERE
Tessa Coffey
dealer_or_external • Jun 15, 2026, 11:45 AM
@Tamara H @Stephanie D still an open order so no tracking
Tamara Hayes
dealer_or_external • Jul 8, 2026, 9:52 AM
@Tessa C DID YOU BY ANY CHANCE GET AN UPDATE ON PARTS ON ORDER? THEY ARE GETTING READY TO DO ANOTHER TRIP, AND WAS JUST CHECKING IN
Tessa Coffey
dealer_or_external • Jul 8, 2026, 10:09 AM
@Tamara H eta is 7/9
Tessa Coffey
dealer_or_external • Jul 10, 2026, 1:51 PM
@Stephanie D ALL PARTS HERE FOR THIS ONE
Stephanie Davis
dealer_or_external • Jul 14, 2026, 11:04 AM
APPT 7/20/26 TO DROP UNIT OFF FOR REPAIRS. WO IS IN THE SERVICE FOLDER
Stephanie Davis
dealer_or_external • Jul 30, 2026, 3:55 PM
@Ashlee O Could you pull back on job 8 for this WO please?
We did not get the part ordered and Cole said we can claim that line on this next claim I am preparing to submit for them. ~Thanks
Ashlee Olsen
processor • Jul 30, 2026, 4:19 PM
I can just split the claim and move job 8 to another claim. Are the rest of these lines ready to submit?
Stephanie Davis
dealer_or_external • Jul 31, 2026, 9:40 AM
Ok great and yes, the rest is ready to go!
Ashlee Olsen
processor • Jul 31, 2026, 3:14 PM
Ok done, job 8 moved to C#2762603
Ashlee Olsen
processor • Jul 31, 2026, 3:23 PM
submitted C#2683894
Ashlee Olsen
processor • Aug 3, 2026, 2:47 PM
@Stephanie D WO 27162 FR feedback job 7:
Feedback08/03/2026ccary@forestriverinc.comThis line is for Items only pertaining to the TSB. Please remove the photos that are not the skylight. and any parts that are not for the skylight repair or have me deny them. The skylight and Sealant are the parts for this repair. A new claim will need to be submitted for the water damage Items. The picturea will need to be added to the new claim. along with the parts for that repair. You may Reference this claim
Let me know how you want me to move forward. Thanks!
Stephanie Davis
dealer_or_external • Aug 4, 2026, 10:19 AM
Ok, I have added another WO with all the parts off, and I removed the photos from the folder. I will be preparing another claim today for those parts.
Ashlee Olsen
processor • Aug 4, 2026, 3:21 PM
Sounds good, thank you!
Ashlee Olsen
processor • Aug 7, 2026, 2:55 PM
labor and parts for job 7 moved to C#2770060 per FR
Ashlee Olsen
processor • Aug 7, 2026, 2:55 PM
submitted PA#2770060
Stephanie Davis
dealer_or_external • Aug 11, 2026, 3:21 PM
@Ashlee O This customer has been a whirlwind :) The claim 2770060 was denied and stated:
Corrected prior claim please refer to 2683894. I submitted folder 27538 today with the labor and parts they had me remove last week.
Ashlee Olsen
processor • Aug 11, 2026, 4:49 PM
Tell me about it! I've been back and forth with FR since yesterday on this. Apparently they shouldn't have denied that line, and should have had me add another line to that claim with the water damage repairs. They are asking now to keep everything on claim 2683894
and 2770060/2766990 will be denied.
Stephanie Davis
dealer_or_external • Aug 12, 2026, 9:27 AM
Ok, so do we just use the original work order that we first submitted? I just want to make sure I have provided all you need to get this one done and paid!
Ashlee Olsen
processor • Aug 12, 2026, 11:48 AM
As far as I know, yes. We can close up the two additional claims that were opened on this one.
Ashlee Olsen
processor • Sep 30, 2026, 2:28 PM
paid $2491.55 9/30 check #3234733
Ashlee Olsen
processor • Sep 30, 2026, 2:30 PM
paid $2491.55 9/30 check #3234733
Claim Files
2nd completed wo as FR requested.pdf
pdf • Aug 4, 2026, 10:10 AM • 410,709 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27162/2nd completed wo as FR requested.pdf
COMPLETED WO.pdf
pdf • Jul 30, 2026, 3:41 PM • 412,047 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Forest River/27162/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Jul 30, 2026, 3:41 PM • 412,047 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/27162/COMPLETED WO.pdf
WO FOR WARRANTY.pdf
pdf • May 21, 2026, 1:14 PM • 506,810 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/27162/WO FOR WARRANTY.pdf
WO FOR WARRANTY.pdf
pdf • May 21, 2026, 1:14 PM • 506,810 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27162/WO FOR WARRANTY.pdf
WO FOR WARRANTY.pdf
pdf • May 21, 2026, 1:14 PM • 506,810 bytes
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/27162/WO FOR WARRANTY.pdf
WO FOR WARRANTY.pdf
pdf • May 21, 2026, 1:14 PM • 506,810 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/27162/WO FOR WARRANTY.pdf
WO FOR WARRANTY.pdf
pdf • May 21, 2026, 1:14 PM • 506,810 bytes
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Forest River/27162/WO FOR WARRANTY.pdf