Claim explorer / evidence thread
Claim 27155
TRI 1202 • Ashlee • Parts Inquiry • dometic
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deadline Approaching deadline
images 0
matched 0
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AI Claim Analysis
Estimated Recovery Amount
$750.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
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Missing Items
0
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Deadline Status
Approaching deadline
164 days open in the visible workflow.
Recommended Action
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Dossier completeness
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
11
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 20, 2026, 3:00 PM to Oct 31, 2026, 2:54 AM.
Indexed evidence
0 docs / 1 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
164 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/SINDELIER 2905
Timeline
First seen May 20, 2026, 3:00 PM • last seen Oct 31, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
34 indexed side comments on this claim.
Latest visible thread signal
Oct 19, 2026, 9:37 PM • processor • TESTING AND LEARNING — TRI 1202 / RO 27155. Internal evidence review only; not a final coverage decision. Read-only factual assessment. The packet documents a refrigerator no-cooling complaint, a dealer-stated cooling-un
Role mix
Dealer 0 • OEM 0 • Processor 19
Decision cues
Denial signals 0 • info / missing-doc asks 28 • approval signals 0
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Work missing-doc or reply asks first from the thread.
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Claim Lines
complaint
CS DOMETIC FRIDGE NOT COOLING. FRIDGE IS UNDER WARNT WITH COMPANY, NEEDS DIAGNOSED AND ADVISE CUSTOMER
partial-match • confidence 0.44
complaint
CS DOMETIC FRIDGE NOT COOLING. FRIDGE IS UNDER WARNT WITH COMPANY, NEEDS DIAGNOSED AND ADVISE CUSTOMER
partial-match • confidence 0.44
cause
TESTED ON ELECTRIC,GOOD 1.5 AMPS AT HEATING ELEMENT,SWITCHED TO LP FRIDGE HAS GOOD FLAME. NO VISIBLE LEAKS AT COOLANT.ALLOWED FRIDGE TO RUN FOR SEVERAL HOURS AND FOUND NO INTERNAL COOLING. ALLOWED FRIDGE TO COOL OVER NIGHT AND BLACK, STEVE Customer #: 94005 TEMP WAS 80 IN BOTH FREEZER AND FRIDGE.THIS INDICATES A FAULTY FRIDGE COOLING UNIT.
partial-match • confidence 0.60
cause
TESTED ON ELECTRIC,GOOD 1.5 AMPS AT HEATING ELEMENT,SWITCHED TO LP FRIDGE HAS GOOD FLAME. NO VISIBLE LEAKS AT COOLANT.ALLOWED FRIDGE TO RUN FOR SEVERAL HOURS AND FOUND NO INTERNAL COOLING. ALLOWED FRIDGE TO COOL OVER NIGHT AND BLACK, STEVE Customer #: 94005 TEMP WAS 80 IN BOTH FREEZER AND FRIDGE.THIS INDICATES A FAULTY FRIDGE COOLING UNIT.
partial-match • confidence 0.60
correction
REPLACE THE FRIDGE
partial-match • confidence 0.38
correction
REPLACE THE FRIDGE
partial-match • confidence 0.38
Evidence Thread
Ashlee Olsen
processor • May 20, 2026, 2:37 PM
submitted PA to Dometic
Ashlee Olsen
processor • May 20, 2026, 3:23 PM
@Stephanie D WO 27155 Dometic feedback: Wouldn't need a new fridge. If not cooling, replace the cooling unit., Does not have warranty with Dometic.
Stephanie Davis
dealer_or_external • May 20, 2026, 4:05 PM
@Tamara H @Chris L No warranty
Chris Lehnert
dealer_or_external • May 27, 2026, 3:17 PM
@Ashlee O this is cole, stephanie is working dafs, just got a call from dometic on this claim and they are going to reach out to you. If you need any info let us know
Ashlee Olsen
processor • May 27, 2026, 4:39 PM
Hi Cole! I just got their email. Dometic is asking for the bypass test of the cooling unit to be done as well as photos of the substance temperature from inside the RM2451 for review. I will attach the email here
Stephanie Davis
dealer_or_external • May 28, 2026, 8:54 AM
@Cole P Can you please let me and @Chris L know what is going on? We don't have a clue!
Stephanie Davis
dealer_or_external • Jun 3, 2026, 4:45 PM
@Ashlee O According to the tech this test is what was performed.
Ashlee Olsen
processor • Jun 3, 2026, 5:08 PM
@Stephanie D Hey! I can make that note back to Dometic. If you scroll down more on the email, they are asking for photo's of the substance temperature from inside the RM24581 for review. Do you have that available?
Stephanie Davis
dealer_or_external • Jun 5, 2026, 11:15 AM
Let me get with the tech again on this.
Stephanie Davis
dealer_or_external • Jun 8, 2026, 10:01 AM
@Ashlee O I have attached 3 photos of the information that was requested. :)
Ashlee Olsen
processor • Jun 8, 2026, 12:12 PM
Feedback sent to Dometic. Thank you!
Ashlee Olsen
processor • Jun 10, 2026, 2:09 PM
@Stephanie D WO 27155 Dometic feedback: Please see page 4 of the email, they are needing info that was not provided on the diagnostic form. It's hard to tell what is highlighted from this copy, I will forward you the email so you can see better, but they are needing the substance temperature for both the fridge and freezer, the heating element ohms, and thermistor ohms (while in ice water)
Tamara Hayes
dealer_or_external • Jun 10, 2026, 2:25 PM
@Stephanie D DID YOU EVER HEAR BACK ON THIS? HE CALLED FOR AN UPDATE, AND I WASNT SURE IF YOU GOT THE TEST RESULTS OR NOT
Stephanie Davis
dealer_or_external • Jun 11, 2026, 9:09 AM
@Ashlee O Can you please reach out for an update, the customer has called in. Thanks!
Stephanie Davis
dealer_or_external • Jun 11, 2026, 12:29 PM
All additional testing was turned in, and I have sent a message to Ashley.
Stephanie Davis
dealer_or_external • Jun 11, 2026, 1:04 PM
in the folder for the tech to go back
Ashlee Olsen
processor • Jun 11, 2026, 1:29 PM
@Stephanie D I tagged you and sent you an email regarding info they are still missing. Let me know if I missed where you added that. Thank you!!
Ashlee Olsen
processor • Jun 11, 2026, 1:32 PM
@Stephanie D This is the current info they are needing, it was sent to me yesterday. I hope this helps! I also sent you an email so you could see what's highlighted better. Let me know if I need to send that again. Thanks!
Stephanie Davis
dealer_or_external • Jun 11, 2026, 1:52 PM
Thank you, I did not see that until I messaged you!
Stephanie Davis
dealer_or_external • Jun 11, 2026, 3:00 PM
@Ashlee O 2 new photos for the feedback.
Ashlee Olsen
processor • Jun 11, 2026, 3:07 PM
Photo's added. Thank you!
Ashlee Olsen
processor • Jun 15, 2026, 1:34 PM
Sent Dometic an email asking for an update
Ashlee Olsen
processor • Jun 17, 2026, 12:39 PM
@Stephanie D Here's the latest feedback I received this morning from Dometic, they are requesting the thermistor reading. If needed, you can show the customer my attempt to ask for feedback 2 days ago. Sorry this has turned into one of those cases!
Stephanie Davis
dealer_or_external • Jun 17, 2026, 1:45 PM
@Ashlee O I have attached 3 new photos to the folder. I hope this is what they need!
Ashlee Olsen
processor • Jun 17, 2026, 3:17 PM
Photo's attached to Dometic email
Ashlee Olsen
processor • Jun 17, 2026, 5:06 PM
@Stephanie D Here's the email from today...Dometic is looking for written numbers (not just pictures) to answer the following: After 8 hours of running wide open what is the substance temperature? Heating Element Ohms: and Thermistor Ohms (while in ice water):
And the temperature of the ice water
She said it could be helpful for the tech to call into their tech support to make sure they have everything they need to approve/decide if this is a manufacturing defect.
Stephanie Davis
dealer_or_external • Jun 18, 2026, 12:30 PM
@Ashlee O I have attached 2 new photos, I had the tech add the numbers to original warranty form. I hope this works for us all!
Ashlee Olsen
processor • Jun 18, 2026, 12:55 PM
Email sent to Dometic with updated info. Thank you!
Ashlee Olsen
processor • Jun 24, 2026, 2:16 PM
@Stephanie D Final denial attached
Tamara Hayes
dealer_or_external • Jun 25, 2026, 10:17 AM
@Tessa C CAN I GET A PART NUMBER AND PRICE FOR A NEW FRIDGE FOR THIS ONE PLEASE
iClaims AI
processor • Oct 18, 2026, 8:02 PM
@Chris B @Tricia H @Heidi H iClaims AI review notice for Tri-Am claim 27155: This Dometic denial and the supporting claim packet are under review. No determination has yet been made on whether the denial was correct. A verified analysis of the denial reason, evidence sequence, and any preventable documentation issues will follow. Please do not treat this notice as a denial finding.
Chris Balderrama
processor • Oct 18, 2026, 8:05 PM
iClaims AI Then why is it in this folder?
iClaims AI
processor • Oct 18, 2026, 8:12 PM
@Stephanie K
iClaims AI
processor • Oct 19, 2026, 9:37 PM
TESTING AND LEARNING — TRI 1202 / RO 27155. Internal evidence review only; not a final coverage decision. Read-only factual assessment. The packet documents a refrigerator no-cooling complaint, a dealer-stated cooling-unit diagnosis, diagnostic follow-up requested by Dometic, and a June 24 Dometic denial expressly attributed to asserted out-of-warranty status. It does not prove the asserted coverage calculation, a completed replacement, final technical acceptance of diagnosis, an appeal/reversal, reimbursement, or payment. Native Dropbox discussion includes: Stephanie D WO 27155 Dometic feedback: Wouldn't need a new fridge. If not cooling, replace the cooling unit., Does not have warranty with Dometic. (discussion entry, not proof of final payment). Outstanding evidence: Controlling warranty terms, complete proof-of-purchase/registration data, and a readable coverage calculation supporting or refuting the asserted out-of-warranty dates.; A written final technical determination accepting or rejecting the submitted bypass/thermistor diagnostic results.; An appeal, escalation, reversal, approval, or other post-denial final disposition record after June 24, 2026.. No final payment or completed adjudication is inferred from folder placement. @Chris B @Heidi H @Tricia H
Claim Files
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