Claim 27155

Claim explorer / evidence thread

Claim 27155

TRI 1202 • Ashlee • Info Needed • xtreme-outdoors

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Reason

Missing evidence is slowing recovery and compliance checks.

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Pending payment match

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risk 0.35 deadline Approaching deadline images 46 matched 0

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Payment Due

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44d elapsed • 1d remaining

Escalation Eligible

Upcoming statutory deadline

44d elapsed • 0d remaining

Resolved

Upcoming statutory deadline

44d elapsed • 0d remaining

AI Claim Analysis

Estimated Recovery Amount

Pending payment match

What this claim may still be worth based on current evidence.

Compliance Score

65/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

No flagged violation label yet — keep reviewing payment and document evidence

Missing Items

missing_unit_id_photo

Deadline Status

Approaching deadline

44 days open in the visible workflow.

Recommended Action

Upload Missing Documents

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US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: May 20, 2026, 2:18 PM to Jul 3, 2026, 3:42 AM.

Indexed evidence

47 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Monitor

44 days open in the visible workflow; risk score 0.35.

Claim Summary

Evidence summary

images=46; damage=0; unit=0; parts=1; doc=0; gaps=missing_unit_id_photo • Unit 2024 Xtreme Outdoors • VIN 7RUTT2119R1000043

Path

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27155

Timeline

First seen May 20, 2026, 2:18 PM • last seen Jul 3, 2026, 3:42 AM

Evidence flags

missing unit id photo

Comment Intelligence

Thread depth

30 indexed side comments on this claim.

Latest visible thread signal

Jun 25, 2026, 10:17 AM • dealer_or_external • @Tessa C CAN I GET A PART NUMBER AND PRICE FOR A NEW FRIDGE FOR THIS ONE PLEASE

Role mix

Dealer 0 • OEM 0 • Processor 15

Decision cues

Denial signals 0 • info / missing-doc asks 26 • approval signals 0

Best move

Work missing-doc or reply asks first from the thread.

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Images

supporting-image

supporting-image

supporting-image

Claim Lines

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Evidence Thread

Ashlee Olsen

processor • May 20, 2026, 2:37 PM

submitted PA to Dometic

Ashlee Olsen

processor • May 20, 2026, 3:23 PM

@Stephanie D WO 27155 Dometic feedback: Wouldn't need a new fridge. If not cooling, replace the cooling unit., Does not have warranty with Dometic.

Stephanie Davis

dealer_or_external • May 20, 2026, 4:05 PM

@Tamara H @Chris L No warranty

Chris Lehnert

dealer_or_external • May 27, 2026, 3:17 PM

@Ashlee O this is cole, stephanie is working dafs, just got a call from dometic on this claim and they are going to reach out to you. If you need any info let us know

Ashlee Olsen

processor • May 27, 2026, 4:39 PM

Hi Cole! I just got their email. Dometic is asking for the bypass test of the cooling unit to be done as well as photos of the substance temperature from inside the RM2451 for review. I will attach the email here

Stephanie Davis

dealer_or_external • May 28, 2026, 8:54 AM

@Cole P Can you please let me and @Chris L know what is going on? We don't have a clue!

Stephanie Davis

dealer_or_external • Jun 3, 2026, 4:45 PM

@Ashlee O According to the tech this test is what was performed.

Ashlee Olsen

processor • Jun 3, 2026, 5:08 PM

@Stephanie D Hey! I can make that note back to Dometic. If you scroll down more on the email, they are asking for photo's of the substance temperature from inside the RM24581 for review. Do you have that available?

Stephanie Davis

dealer_or_external • Jun 5, 2026, 11:15 AM

Let me get with the tech again on this.

Stephanie Davis

dealer_or_external • Jun 8, 2026, 10:01 AM

@Ashlee O I have attached 3 photos of the information that was requested. :)

Ashlee Olsen

processor • Jun 8, 2026, 12:12 PM

Feedback sent to Dometic. Thank you!

Ashlee Olsen

processor • Jun 10, 2026, 2:09 PM

@Stephanie D WO 27155 Dometic feedback: Please see page 4 of the email, they are needing info that was not provided on the diagnostic form. It's hard to tell what is highlighted from this copy, I will forward you the email so you can see better, but they are needing the substance temperature for both the fridge and freezer, the heating element ohms, and thermistor ohms (while in ice water)

Tamara Hayes

dealer_or_external • Jun 10, 2026, 2:25 PM

@Stephanie D DID YOU EVER HEAR BACK ON THIS? HE CALLED FOR AN UPDATE, AND I WASNT SURE IF YOU GOT THE TEST RESULTS OR NOT

Stephanie Davis

dealer_or_external • Jun 11, 2026, 9:09 AM

@Ashlee O Can you please reach out for an update, the customer has called in. Thanks!

Stephanie Davis

dealer_or_external • Jun 11, 2026, 12:29 PM

All additional testing was turned in, and I have sent a message to Ashley.

Stephanie Davis

dealer_or_external • Jun 11, 2026, 1:04 PM

in the folder for the tech to go back

Ashlee Olsen

processor • Jun 11, 2026, 1:29 PM

@Stephanie D I tagged you and sent you an email regarding info they are still missing. Let me know if I missed where you added that. Thank you!!

Ashlee Olsen

processor • Jun 11, 2026, 1:32 PM

@Stephanie D This is the current info they are needing, it was sent to me yesterday. I hope this helps! I also sent you an email so you could see what's highlighted better. Let me know if I need to send that again. Thanks!

Stephanie Davis

dealer_or_external • Jun 11, 2026, 1:52 PM

Thank you, I did not see that until I messaged you!

Stephanie Davis

dealer_or_external • Jun 11, 2026, 3:00 PM

@Ashlee O 2 new photos for the feedback.

Ashlee Olsen

processor • Jun 11, 2026, 3:07 PM

Photo's added. Thank you!

Ashlee Olsen

processor • Jun 15, 2026, 1:34 PM

Sent Dometic an email asking for an update

Ashlee Olsen

processor • Jun 17, 2026, 12:39 PM

@Stephanie D Here's the latest feedback I received this morning from Dometic, they are requesting the thermistor reading. If needed, you can show the customer my attempt to ask for feedback 2 days ago. Sorry this has turned into one of those cases!

Stephanie Davis

dealer_or_external • Jun 17, 2026, 1:45 PM

@Ashlee O I have attached 3 new photos to the folder. I hope this is what they need!

Ashlee Olsen

processor • Jun 17, 2026, 3:17 PM

Photo's attached to Dometic email

Ashlee Olsen

processor • Jun 17, 2026, 5:06 PM

@Stephanie D Here's the email from today...Dometic is looking for written numbers (not just pictures) to answer the following: After 8 hours of running wide open what is the substance temperature? Heating Element Ohms: and Thermistor Ohms (while in ice water): And the temperature of the ice water She said it could be helpful for the tech to call into their tech support to make sure they have everything they need to approve/decide if this is a manufacturing defect.

Stephanie Davis

dealer_or_external • Jun 18, 2026, 12:30 PM

@Ashlee O I have attached 2 new photos, I had the tech add the numbers to original warranty form. I hope this works for us all!

Ashlee Olsen

processor • Jun 18, 2026, 12:55 PM

Email sent to Dometic with updated info. Thank you!

Ashlee Olsen

processor • Jun 24, 2026, 2:16 PM

@Stephanie D Final denial attached

Tamara Hayes

dealer_or_external • Jun 25, 2026, 10:17 AM

@Tessa C CAN I GET A PART NUMBER AND PRICE FOR A NEW FRIDGE FOR THIS ONE PLEASE

Claim Files

UPDATED WARRANTY FORM 6 18.pdf

updated-packet • Jun 18, 2026, 12:12 PM • 700,931 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Vendor/27155_2/UPDATED WARRANTY FORM 6 18.pdf

UPDATED WARRANTY FORM 6 18.pdf

updated-packet • Jun 18, 2026, 12:12 PM • 700,931 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27155_2/UPDATED WARRANTY FORM 6 18.pdf

UPDATED WARRANTY FORM 6 18.pdf

updated-packet • Jun 18, 2026, 12:12 PM • 700,931 bytes

/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27155/UPDATED WARRANTY FORM 6 18.pdf

UPDATED WARRANTY FORM 6 18.pdf

updated-packet • Jun 18, 2026, 12:12 PM • 700,931 bytes

/home/openclaw/nas/Dropbox/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Vendor/27155/UPDATED WARRANTY FORM 6 18.pdf

UPDATED WARRANTY FORM 6 18.pdf

updated-packet • Jun 18, 2026, 12:12 PM • 700,931 bytes

/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27155/UPDATED WARRANTY FORM 6 18.pdf

Dometic email 6.17.pdf

mail-artifact • Jun 17, 2026, 5:03 PM • 1,012,312 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Vendor/27155_2/Dometic email 6.17.pdf

Dometic email 6.17.pdf

mail-artifact • Jun 17, 2026, 5:03 PM • 1,012,312 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27155_2/Dometic email 6.17.pdf

Dometic email 6.17.pdf

mail-artifact • Jun 17, 2026, 5:03 PM • 1,012,312 bytes

/home/openclaw/nas/Dropbox/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Vendor/27155/Dometic email 6.17.pdf

Dometic email 6.17.pdf

mail-artifact • Jun 17, 2026, 5:03 PM • 1,012,312 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27155_3/Dometic email 6.17.pdf

Dometic email 6.17.pdf

mail-artifact • Jun 17, 2026, 5:03 PM • 1,012,312 bytes

/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27155/Dometic email 6.17.pdf

Dometic email 6.17.pdf

mail-artifact • Jun 17, 2026, 5:03 PM • 1,012,312 bytes

/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27155/Dometic email 6.17.pdf

Dometic feedback 6.17.pdf

pdf • Jun 17, 2026, 12:37 PM • 889,900 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Vendor/27155_2/Dometic feedback 6.17.pdf

Dometic feedback 6.17.pdf

pdf • Jun 17, 2026, 12:37 PM • 889,900 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27155_2/Dometic feedback 6.17.pdf

Dometic feedback 6.17.pdf

pdf • Jun 17, 2026, 12:37 PM • 889,900 bytes

/home/openclaw/nas/Dropbox/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Vendor/27155/Dometic feedback 6.17.pdf

Dometic feedback 6.17.pdf

pdf • Jun 17, 2026, 12:37 PM • 889,900 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27155_3/Dometic feedback 6.17.pdf

Dometic feedback 6.17.pdf

pdf • Jun 17, 2026, 12:37 PM • 889,900 bytes

/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27155/Dometic feedback 6.17.pdf

Dometic feedback 6.17.pdf

pdf • Jun 17, 2026, 12:37 PM • 889,900 bytes

/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27155/Dometic feedback 6.17.pdf

Dometic feedback.pdf

pdf • Jun 10, 2026, 2:05 PM • 709,604 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Vendor/27155_2/Dometic feedback.pdf

Dometic feedback.pdf

pdf • Jun 10, 2026, 2:05 PM • 709,604 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27155_2/Dometic feedback.pdf

Dometic feedback.pdf

pdf • Jun 10, 2026, 2:05 PM • 709,604 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27155_3/Dometic feedback.pdf

Dometic feedback.pdf

pdf • Jun 10, 2026, 2:05 PM • 709,604 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Vendor/27155_1/Dometic feedback.pdf

Dometic feedback.pdf

pdf • Jun 10, 2026, 2:05 PM • 709,604 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27155_1/Dometic feedback.pdf

Dometic feedback.pdf

pdf • Jun 10, 2026, 2:05 PM • 709,604 bytes

/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27155/Dometic feedback.pdf

Dometic feedback.pdf

pdf • Jun 10, 2026, 2:05 PM • 709,604 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27155_2/Dometic feedback.pdf

Dometic feedback.pdf

pdf • Jun 10, 2026, 2:05 PM • 709,604 bytes

/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27155/Dometic feedback.pdf

Dometic feedback email.pdf

mail-artifact • May 27, 2026, 4:42 PM • 359,709 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Vendor/27155_2/Dometic feedback email.pdf

Dometic feedback email.pdf

mail-artifact • May 27, 2026, 4:42 PM • 359,709 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27155_2/Dometic feedback email.pdf

Dometic feedback email.pdf

mail-artifact • May 27, 2026, 4:42 PM • 359,709 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27155_3/Dometic feedback email.pdf

Dometic feedback email.pdf

mail-artifact • May 27, 2026, 4:42 PM • 359,709 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Vendor/27155_1/Dometic feedback email.pdf

Dometic feedback email.pdf

mail-artifact • May 27, 2026, 4:42 PM • 359,709 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27155_1/Dometic feedback email.pdf

Dometic feedback email.pdf

mail-artifact • May 27, 2026, 4:42 PM • 359,709 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27155_2/Dometic feedback email.pdf

Dometic feedback email.pdf

mail-artifact • May 27, 2026, 4:42 PM • 359,709 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Vendor/27155/Dometic feedback email.pdf

Dometic feedback email.pdf

mail-artifact • May 27, 2026, 4:42 PM • 359,709 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27155/Dometic feedback email.pdf

Dometic feedback email.pdf

mail-artifact • May 27, 2026, 4:42 PM • 359,709 bytes

/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27155/Dometic feedback email.pdf

Dometic feedback email.pdf

mail-artifact • May 27, 2026, 4:42 PM • 359,709 bytes

/home/openclaw/nas/Dropbox/TRI 1202/3-Pre-Authorizations Information Needed- iCS-TRI/Vendor/27155/Dometic feedback email.pdf

Dometic feedback email.pdf

mail-artifact • May 27, 2026, 4:42 PM • 359,709 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Vendor/27155_1/Dometic feedback email.pdf

Vendor denial.pdf