Claim Detail

parts-photo

Image is a close-up photo of a computer screen showing a service/work-order system, not a physical RV damage photo. - Visible identifiers/context: - Work Order field shows: **27061** - Customer section: **Cust # 93900**, name appears **PALLACH, RAY** (partially visible) - Email: **NONE** - Unit/stock area shows: **2013 C THOR** (partial) - Status/type fields include **NEW** and **IH - IN HOUSE** - Name field visible: **CHRIS LEHNERT** - Repair/job list visible: - “**APP AND WATER

Human interpretation • confidence 0.00

parts-photo

Image shows passenger side of a Thor Class C motorhome on Ford E-450 chassis. - Visible issue: exterior patio awning appears partially deployed or sagging along upper sidewall. Front/forward awning end near cab-over area looks misaligned, with the roller/end cap area hanging lower and possible loose/bent arm or bracket hardware visible. - Components involved: roof/sidewall-mounted awning rail, awning roller tube, fabric, forward awning arm/bracket/end cap area, sidewall mounting plate. - No cle

Human interpretation • confidence 0.00

parts-photo

- **Image context:** Exterior passenger side of a Thor Class C motorhome/RV parked at dealership lot. - **Visible components:** Full-length patio awning assembly mounted high on sidewall; awning roller tube/fabric cover, upper awning rail, end caps, support arms/brackets, sidewall graphics, windows, roof A/C/vent covers, exterior service panels. - **Visible damage/condition:** Awning appears uneven/sagging along its length; fabric/roller housing area looks partially separated or not seated clean

Human interpretation • confidence 0.00

parts-photo

- **Visible unit/area:** Passenger-side exterior of a Thor **Freedom Elite** Class C motorhome. - **Visible components:** Sidewall graphics, upper patio awning/roller tube and mounting rail, awning arm/brackets, windows, exterior storage/service doors, fuel fill, rear lights. - **Damage/concern observed:** Awning assembly appears abnormal: the front/left portion of the awning roller/lead rail looks low/loose or misaligned, with visible bracket/arm hardware exposed near the sidewall. No clear cra

Human interpretation • confidence 0.00

parts-photo

- **Visible unit/area:** Passenger/right side front of a Class C motorhome on Ford **E-450 Super Duty** chassis. Over-cab bunk area, side window, entry/side wall, and upper awning assembly visible. - **Parts/components shown:** Exterior patio awning/roller tube, awning end cap/arm bracket area, upper awning rail, sidewall graphics, cab door/mirror/window. - **Visible damage/condition:** No obvious major body damage visible from this distance. Awning appears partially extended or the fabric/rolle

Human interpretation • confidence 0.00

parts-photo

- **Visible damage:** No clear damage is visible in this image. Front cap, grille, bumper, headlights, windshield, mirrors, and clearance lights appear intact from this distance. - **Visible components/parts:** Thor Freedom Elite Class C motorhome front over-cab cap, amber roof clearance lights, front fiberglass cap/trim, windshield, Ford grille/emblem, headlights, chrome bumper, side mirrors. - **Labels/text:** “Freedom Elite” decal on front cap; Thor shield logo; Ford emblem; license plate

Human interpretation • confidence 0.00

parts-photo

- **Visible unit/labels:** White Thor motorhome with “Freedom Elite” graphics on rear and curb/passenger side. Rear license plate partially readable, appears “212-BR0F” or similar (unclear). - **Visible components:** Rear ladder, rear clearance/taillights, rear window, bumper, side entry door, side windows, exterior storage doors, wheel/tire, roof A/C, side awning/awning tube and support arms along upper passenger side. - **Damage observed:** No clear physical damage is visible in this wide phot

Human interpretation • confidence 0.00

parts-photo

- **Unit shown:** Thor/Freedom Elite Class C motorhome on Ford **E-450 Super Duty** chassis, passenger-side/front cab-over area. - **Visible components:** Cab-over front cap with “Freedom Elite” decal, roof amber clearance lights, passenger-side upper window, side awning roller/arm/bracket assembly, entry door, side graphics, exterior compartment doors. - **Visible damage/condition:** No clear impact damage, cracks, or missing body panels visible from this distance. Awning/front upper mounting a

Human interpretation • confidence 0.00

parts-photo

Case 27061 / tri-1202 / Thor / parts inquiry / IMG_7089.JPG - Image shows a Thor Freedom Elite Class C motorhome on Ford E-450 chassis, front/passenger-side/cab-over area. - Visible components: cab-over front cap/roof, orange roof clearance/marker lights, side awning assembly, side window, entry door area, Ford grille/headlamp, passenger mirror, exterior graphics. - Labels/text visible: “FREEDOM ELITE,” Ford emblem, “E-450,” dealer plate “JENKINS COMPETITION.” - Damage: no clear physical damage

Human interpretation • confidence 0.00

parts-photo

- **Unit/labels visible:** Thor/Freedom Elite Class C motorhome; “FREEDOM ELITE” decals on side and rear. Tennessee plate visible (appears “212 BRQF,” Sevier). - **Area shown:** Rear and driver-side upper exterior, including rear wall, roof corner, ladder, rear window, marker/clearance lights, side awning, windows, graphics, rear bumper/brush skirt, and compartment doors. - **Visible damage/concern:** No major body damage is clearly visible. A rear upper center-area exterior light/camera/fixture

Human interpretation • confidence 0.00

parts-photo

- **Visible unit/area:** Passenger side of a Thor/Freedom Elite Class C motorhome on Ford E-450 chassis. - **Components shown:** Exterior patio awning assembly with fabric/roller tube, front vertical awning arm/support, upper mounting bracket, sidewall windows, entry door, storage/service doors, cab mirror/door. - **Visible damage/condition:** No clear breakage or collision damage visible in this wide photo. Awning fabric/roller appears extended or positioned outward along the side; condition of

Human interpretation • confidence 0.00

parts-photo

- **Vehicle/area shown:** Rear exterior wall of a Thor **Freedom Elite** motorhome/RV. - **Visible components:** Rear cap/body panel, upper red clearance/marker lights, Furrion rear camera module, rear window, right-side ladder with mounts, lower storage/utility door, tail lamp assemblies, rear bumper/brush skirt/mud flap, exterior graphics/decals. - **Labels/text visible:** “FREEDOM ELITE” rear branding; “Furrion” on camera housing. Tennessee license plate visible but not relevant to parts. - *

Human interpretation • confidence 0.00

parts-photo

- **Visible items/components:** White plastic trim/vent-like part with molded ribs and metal wire clips stacked on right; keys/key fob in foreground; roll of 3M ScotchBlue painter’s tape on left; paperwork/printed sheet underneath. - **Damage observed:** No clear damage visible in this photo. The white part appears intact from this angle; no cracks/breaks are evident, but image is partially obstructed. - **Readable text/labels:** Red claim tag shows **27061**, **Year: 13**, **Make: Fire…/Fireg…

Human interpretation • confidence 0.00

parts-photo

- **Visible issue/damage:** Exterior patio awning appears improperly positioned/sagging diagonally across the RV side. Fabric/roller is extended or partially unrolled and looks wrinkled/bunched; rear/left support arm is not visible in frame, suggesting possible awning arm/roller alignment or mounting issue. No clear cracks or impact damage visible on sidewall. - **Components shown:** Thor motorhome passenger-side exterior, powered/manual patio awning assembly, roller tube, awning fabric, front v

Human interpretation • confidence 0.00

parts-photo

- **Visible unit/area:** Passenger-side exterior of a Thor Motor Coach **Freedom Elite** RV, model badge visible: **“THOR”** and **“28Z”** near entry door. - **Components shown:** Patio awning assembly with fabric/roller tube and vertical support arms, sidewall graphics/decals, entry door area with grab handle, amber exterior porch light, side window, storage/service doors, wheel/fender. - **Visible damage/condition:** Awning fabric/cover along the upper side appears **wrinkled, bunched, or unev

Human interpretation • confidence 0.00

parts-photo

- **Visible area:** Passenger-side exterior of a Thor motorhome/RV, including entry door, side windows, graphics/decals, awning roller/fabric, awning support arm, porch light, assist handle, storage doors, and rear wheel area. - **Observed damage/concern:** No major body impact visible. Awning fabric/roller at roofline appears wrinkled/creased along the rolled edge; could relate to an awning fabric/roller concern. Exterior decals and sidewall appear generally intact in this view. Entry grab hand

Human interpretation • confidence 0.00

parts-photo

- **Unit/label visible:** Thor **Freedom Elite** motorhome sidewall; “FREEDOM ELITE” decal visible. - **Area shown:** Passenger-side exterior near rear/mid coach, including side window, graphics, storage/service compartment doors, awning/vertical support arm, lower trim/skirt area, rear wheel/exhaust. - **Visible condition/damage:** No large cracks or impact damage clearly visible on the fiberglass wall. A **lower horizontal white side molding/trim piece near the wheel well appears loose/broken

Human interpretation • confidence 0.00

parts-photo

- **Image content:** Close-up of RV/vehicle certification and tire information labels on a white door jamb/body panel. - **Visible condition/damage:** No clear structural damage shown. Labels are dirty, partially peeling/torn at the right edge, with adhesive residue/grime along seams. White painted surface has minor dirt/scuffs. - **Readable label text (partial):** - “Vehicle Manufactured By: Thor …” - “VIN#: 1FDX…” (incomplete) - “This vehicle conforms … Regulations …” - “SERIAL: WCC…00

Human interpretation • confidence 0.00

parts-photo

- **Visible components:** Black wiring harness/cable assembly with multiple small orange connector locks/caps; larger black sheathed cable or hose nearby; located low in an interior/under-cabinet/under-seat area over tile flooring. - **Visible damage/issue:** Harness area appears handled for inspection; possible damaged/loose connector or compromised splice/tape section near the junction, but exact break is unclear from the photo. - **Labels/text:** No readable labels, part numbers, or document

Human interpretation • confidence 0.00

parts-photo

Close-up of a Thor Motor Coach compliance/VIN label on a white door/frame or jamb area, with black rubber weather seal visible at left and white trim/channel at right. Visible text (partial/readable): - “Vehicle Manufactured By: Thor Motor Coach, Inc.” - “VIN#: 1FDXE4FS7CDB37932” (appears to read this; verify due to angle/crop) - “Date of Manufacture:” partially visible, value not fully shown - “Serial Number: WCC028Z0054” (appears partial/uncertain) - Regulatory/certification wording partially

Human interpretation • confidence 0.00

parts-photo

Blurry close-up photo, likely inside/under an RV component area. A hand is holding or pointing near a black cable/strap or hose against a glossy black panel/part. Beige floor/tile visible in background. - **Visible damage:** No clear, verifiable damage visible due to blur/poor focus. - **Parts/components:** Black flexible cable/strap/hose; glossy black housing/panel; possible surrounding trim. - **Labels/text:** None visible/readable. - **Repair context:** Parts inquiry image appears intended t

Human interpretation • confidence 0.00

parts-photo

Warranty claim image shows a printed Tri-Am RV Center shop work order (Page 1 of 3), not a damaged part. Visible document details: - Dealer: Tri-Am RV Center of East Tennessee, Bulls Gap, TN - WO: 27061 - Appointment/Promise date: Apr 27, 2026, 09:00am - Customer: Pallach Ray, Dandridge, TN - Unit: 2013 Thor Freedom Elite 26E - VIN/Serial visible: 1FDXE4FS7CDB37932 - Mileage: 0 shown - Watermark: “Shop Work Order” - Printed: 4/25/2026 11:13:27 AM Claim/repair line items visible: 1. Job #1 – Ex

Human interpretation • confidence 0.00

parts-photo

Warranty image summary (case 27061 / parts-inquiry): - **Visible scene:** Technician testing an electrical wire/connector inside the RV near a cabinet/base panel and tile-look flooring. - **Components/tools:** Red/black multimeter probes, Klein Tools clamp meter/multimeter, exposed wire/connector with green/black wiring, small electrical adapter/connectors on floor. - **Damage/condition:** No obvious physical damage visible in the photo. The image appears to document an electrical diagnostic te

Human interpretation • confidence 0.00

parts-photo

Close-up inside an RV/coach service bay or underbody compartment. Visible components include a translucent/white plastic reservoir or tank with yellow staining/residue, red-capped electrical cable terminals/solenoid-type connections, black corrugated wiring loom, and a large black hose/duct. Surrounding white fiberglass/plastic structure is dirty. Visible concern: yellow fluid staining/drip residue along the lower edge of the translucent tank/reservoir area, suggesting a possible leak or seep f

Human interpretation • confidence 0.00