Claim explorer / evidence thread
Claim 27045
TRI 1202 • Ashlee • Parts Inquiry • keystone
risk 0.70
deadline Overdue / escalation ready
images 75
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
Awaiting OEM
Upcoming statutory deadline
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Auto-Approved
Upcoming statutory deadline
178d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
178d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
178d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
178d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
0
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Upload Missing Documents
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
16
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 20, 2026, 2:56 AM.
Indexed evidence
1 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=75; damage=0; unit=0; parts=75; doc=0; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2021 Keystone • VIN 4YDF37625M4703351
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27045/WO27045.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 20, 2026, 2:56 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
12 indexed side comments on this claim.
Latest visible thread signal
May 20, 2026, 12:23 PM • dealer_or_external • @Chris L theres no restocking fee on the brake line.
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 1 • approval signals 1
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Image shows the lower front/side area of a gray RV/vehicle body at the wheel opening.
- **Visible components:** gray exterior side/fender panel, black wheel-well/fender flare trim, front tire/wheel, amber side marker light, lower black running board/step, adjacent black compartment/body panel at left.
- **Visible damage:** subtle shallow waviness/crease or denting is visible in the gray side panel above and forward of the wheel arch. No clear cracks, missing pieces, or broken lighting are visib
Human interpretation • confidence 0.00
parts-photo
Outdoor dealership lot photo showing a Keystone **Montana Legacy** fifth-wheel trailer hitched to a silver pickup. Visible components include sidewall graphics, slide-out/side windows, awning hardware, roof A/C units/vents, front landing gear, tandem axles, and truck hitch area. Text visible: **“MONTANA LEGACY”** on trailer side; background RVs include partial brand/model markings but not clearly relevant.
No specific damage, failed part, missing component, label/part number, or repair detail i
Human interpretation • confidence 0.00
parts-photo
Warranty claim image summary (IMG_6950.JPG):
- **Visible damage/condition:** No clear physical damage shown. Image is primarily a close-up of exterior certification/weight labels on a black Keystone RV sidewall; some reflections/glare and dirt/water spotting around labels.
- **Parts/components shown:** RV exterior side panel with federal certification/VIN label, tire/loading information label, and TSCA compliance label.
- **Key label text visible:**
- Manufacturer: **Keystone RV Company**, 26
Human interpretation • confidence 0.00
parts-photo
Underbody view of RV/Keystone trailer leveling/landing gear area. Visible component is a silver vertical jack/leveling leg with black round foot pad mounted to the frame by bolts/bracket. Orange/red hoses or wiring run above the jack.
Visible issue: dark fluid/oil puddle on concrete directly below the jack foot, with wet residue around the foot pad, suggesting a leak at or near the jack/leveling leg assembly. Several loose screws/washers/fasteners are on the ground nearby. No readable labels or
Human interpretation • confidence 0.00
parts-photo
Visible rear exterior of Keystone Montana RV.
- **Area shown:** Rear cap/wall with roof edge, upper red clearance lights, rear camera/antenna, black rear ladder, tail lamp, lower storage/bumper area, graphics.
- **Visible damage/concerns:**
- Thin vertical white streaks/drips on the upper rear wall near the ladder/roof edge; may be sealant runoff, staining, or possible surface crack—unclear.
- Sealant/trim area at the upper ladder/roof-edge bracket looks uneven, with visible white residue/d
Human interpretation • confidence 0.00
parts-photo
Rear exterior of Keystone Montana fifth wheel shown.
- **Visible components:** rear cap/wall, upper roof edge/black trim, red clearance/marker lights, backup camera/center light area, rear ladder on passenger side, taillights, rear storage/utility door, hitch receiver.
- **Visible damage/concern:** upper rear roof/cap edge trim appears uneven/wavy with disturbed or excess sealant at both upper corners, especially driver-side top corner; possible separation or poor sealing along the top rear mol
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior side/rear quarter, glossy dark sidewall with white accent decals, lower baggage/compartment door and latch, rear corner trim, and red side marker/reflector near lower rear.
Damage/condition visible:
- No clear structural damage, cracks, punctures, or denting visible in this photo.
- White exterior decal/stripe appears interrupted/misaligned at the vertical seam/rear corner area; possible decal fitment/peeling issue, but image angle/glare makes this uncertain.
- Glossy panel
Human interpretation • confidence 0.00
parts-photo
Visible damage: Rear upper-left roof/cap corner of Keystone Montana shows damaged or separated black roof edge/corner trim/molding. The corner area appears cracked/loose with exposed light-colored substrate/sealant at the top left seam. No obvious damage to rear lights, ladder, camera, or wall panel elsewhere.
Components visible: rear cap/wall, black roof perimeter molding/trim, left vertical corner trim, red clearance lights, rear camera, ladder, rear storage/bumper area, tail lights, license
Human interpretation • confidence 0.00
parts-photo
Image shows rear exterior of a Keystone Montana fifth wheel/RV.
- **Visible components:** rear cap/wall, upper red clearance/marker lights, black rear camera/antenna housing, rear ladder, tail lights, license plate bracket, rear graphics/decals.
- **Visible damage/condition:** no obvious structural damage visible. A small white scrape/scuff is visible on the lower black rear graphic/decal area. Rear camera/antenna assembly appears present; unclear if loose or damaged from this angle.
- **Labels
Human interpretation • confidence 0.00
parts-photo
Image shows an RV exterior edge/track area with gray fabric panel or awning/slide-topper material extended below a black trim/rail.
- **Visible damage:** Black rubber/vinyl seal or insert along the lower rail is torn, split, and partially pulled out/deformed near the left-to-center section. The rail/trim area appears separated/open in places.
- **Parts/components visible:** Black exterior trim/track, rubber weather seal/wiper or insert, gray fabric panel/awning material, sidewall graphics at le
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Curb/entry side of Keystone Montana Legacy fifth wheel/RV, model badge visible: **“Montana 3761FL”** and **“Legacy.”**
- **Components shown:** Large slide-out room with tinted window, slide topper/awning fabric and roller assembly above, exterior graphics/sidewall panels, entry door edge, grab handle/ladder-style assist rail, amber marker light, stabilizer/leveling jack foot.
- **Damage observed:** No clear cracks, dents, missing fasteners, or torn fabric visible in this imag
Human interpretation • confidence 0.00
parts-photo
Photo shows a black external AC/DC power adapter/power brick lying on carpet/wood floor. No clear physical breakage is visible; case has scuffs/dust and the rating label is worn/faded but still partly readable.
Visible label/details:
- “AC/DC ADAPTER”
- “Class 2 Power Unit”
- Brand appears: “GRP” or similar
- Model appears: **HCS060S12C**
- Input: **100–240V~ 50/60Hz 1.5A**
- Output: **12V DC, 5.0A**
- Duty cycle: **Max 10%, max T ON 2 min**
- Manufacture date appears: **2020-06-20**
- Made in
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** Passenger-side exterior of a Keystone Montana fifth wheel, entry door area, frameless/tinted door window, entry assist grab handle, exterior graphics, amber marker lights, awning roller/fabric at roofline, awning support arms/brackets, exterior light above door.
- **Visible damage/condition:** No obvious wall/body panel damage visible. Awning fabric/roller and arms are shown prominently; possible concern appears related to awning alignment/parts, but no definitive
Human interpretation • confidence 0.00
parts-photo
**Image summary (case 27045 / parts inquiry):** Exterior curb/side of a Keystone Montana Legacy fifth wheel showing the patio awning assembly.
**Visible components:** Black awning fabric/roller tube along roofline, vertical awning support arm, upper awning head/idler area, wall-mounted brackets, side window, entry/storage doors, marker lights. Awning arm label appears to be **Dometic**.
**Visible damage/concern:** A thin strap/cable or loose component is hanging down from the awning/mounting a
Human interpretation • confidence 0.00
parts-photo
- **Visible subject:** Passenger-side exterior of a Keystone **Montana Legacy** fifth wheel/RV with a black patio awning assembly along the upper sidewall.
- **Components shown:** Awning roller/tube and fabric, awning head/cap, vertical support arm/rail, wall-mounted awning arm bracket, sidewall graphics, entry/storage doors, window, marker lights, front landing jack.
- **Visible damage/condition:** Awning appears extended/partially deployed. A thin strap/cord or loose piece is hanging down near
Human interpretation • confidence 0.00
parts-photo
Image shows a black AC/DC power adapter / Class 2 power unit with attached low-voltage cable and inline connector, lying beside upholstered furniture on carpet. A white tag on the cable reads “37279” (or similar). Adapter label has regulatory markings and “AC/DC ADAPTER,” but detailed model/output text is not fully legible.
Visible condition: no obvious physical damage, cracking, burn marks, frayed wiring, or broken connector visible in this photo. Components shown include the power brick, stra
Human interpretation • confidence 0.00
parts-photo
RV exterior rear/driver-side upper corner shown (Keystone Montana fifth wheel). Visible components include rear cap, side wall graphics, black vertical corner molding, roof/upper edge trim, red rear clearance lights, rear ladder, tail lamp, license plate, and Keystone/Montana branding.
Possible issue appears at the top rear corner/roof-to-rear-cap area: black corner/roof trim and sealant look uneven or lifted/misaligned near the upper edge. No clear impact damage, cracks, or broken lights visib
Human interpretation • confidence 0.00
parts-photo
Exterior curb/entry side of a Keystone Montana fifth wheel, model badge visible: “Montana 3761FL” and “Legacy.”
Visible components:
- Black awning/slide topper assembly near roofline, including fabric, roller tube, end cap, and wall-mounted support/bracket.
- Entry door with window, grab handle/assist rail, window, exterior porch/marker light, side graphics/decals, lower skirt/trim.
Visible condition/damage:
- No clear breakage is obvious in this photo.
- The upper black awning/topper fabric a
Human interpretation • confidence 0.00
parts-photo
- **Visible item/area:** Passenger-side exterior of a Keystone RV, likely Montana line (partial “MON…” lettering visible). Power patio awning is extended along roofline.
- **Components shown:** Black awning fabric/roller tube, awning rail, vertical support/arm assembly, head/elbow joint, sidewall graphics, entry/compartment doors, marker lights.
- **Visible damage/condition:** No clear break, dent, or missing part is obvious in this photo. Awning fabric appears generally intact; some normal-look
Human interpretation • confidence 0.00
parts-photo
Image shows a black external power supply/AC adapter brick on an RV interior floor near an electrical outlet and cords.
- **Visible damage:** Plastic housing is cracked/split open along the side seam and front-left corner; casing appears separated with a gap. Top surface is scratched/scuffed and dusty.
- **Parts/components:** Power adapter/transformer brick with attached cord/strain relief; nearby wall outlet and loose wiring visible.
- **Labels/text:** Small oval sticker/label on side and gree
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** Passenger-side exterior of a Keystone RV/trailer with black/white sidewall graphics, slide/sidewall vertical trim, rear ladder at left, exterior baggage doors, small window, round speaker/vent, stabilizer/landing leg, and an upper awning/slide-topper roller tube with black fabric/hardware.
- **Visible damage/condition:** No clear major damage, cracks, dents, or missing parts visible in this photo. Possible minor scuffing/finish wear on black vertical trim/awning-ar
Human interpretation • confidence 0.00
parts-photo
Exterior curb-side view of Keystone RV/trailer slide/sidewall area. Visible components include upper awning/slide topper fabric and roller tube, awning arm/hardware, side window, small exterior access/utility door, round vent/grille, lower fender skirt over tandem wheels, decals/paint stripes, and stabilizer/landing leg at right.
Damage/issue visible: no clear major structural damage in this photo. Possible concern is awning/slide-topper area: fabric appears extended/rolled with hardware expose
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior sidewall, likely Keystone unit, with black/dark blue/gray/white graphics. Awning roller tube/fabric and awning arm hardware are visible along the upper/right side; window, round exterior vent, compartment doors/latches, lower skirt/trim, and a stabilizer/landing leg are also visible.
Damage/condition: no clear structural break or missing part visible. There are faint surface scuffs/scratches or finish irregularities on the dark upper sidewall/graphic area, and some uneven re
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior sidewall. Components shown: black/white/gray painted/decals, small vertical tinted window with black trim, awning roller/fabric above, awning arms/vertical hardware, exterior speaker/vent, baggage/storage compartment doors and latches, stabilizer jack/leg at lower right.
Damage/issue visible: possible small loose/lifted section at the top edge of the small vertical window trim/seal; otherwise no clear cracks, dents, missing parts, or major damage visible in this image. Awnin
Human interpretation • confidence 0.00
Claim Lines
No claim lines loaded
Evidence Thread
Chris Lehnert
dealer_or_external • Apr 30, 2026, 11:57 AM
@Tessa C HEY i need prices and part numbers for
brake line
furnace burner assembly
fridge filter
recliner power cord
screw cover black 100 ft
5 slide toppers
2 mid hydro jacks
Tessa Coffey
dealer_or_external • Apr 30, 2026, 1:11 PM
@Chris L brake line (09-0692- 607.99)
jack (62-4463- 1029.99)***order 3728923 if approved
burner(41-0059-36.99)
cord(372794-66.95)
filter(xwfe-74.99)
slide toppers (00-0485-463.99x4 and 00-0487-463.99)
Tessa Coffey
dealer_or_external • Apr 30, 2026, 1:36 PM
screw cover 35.99
Tessa Coffey
dealer_or_external • Apr 30, 2026, 1:36 PM
screw cover 41.99
Chris Lehnert
dealer_or_external • May 1, 2026, 2:32 PM
@Tessa C PLEASE ORDER BRAKE LINE KIT CUSTOMER TO CALL BACK TO GIVE DEPOSIT OR EXT WARRANTY IS GOING TO PAY FOR IT
Tessa Coffey
dealer_or_external • May 1, 2026, 2:56 PM
@Chris L on order 17971
Chris Lehnert
dealer_or_external • May 1, 2026, 4:28 PM
@Tessa C also can we order the jack i got that covered under ext warranty and the customer also gave a deposit to get the furnace burner please
Tessa Coffey
dealer_or_external • May 2, 2026, 10:51 AM
@Chris L po 17973 & 17972
Tessa Coffey
dealer_or_external • May 4, 2026, 10:09 AM
@Chris L SEE ME ON THIS ONE WHEN YOU CAN
Tessa Coffey
dealer_or_external • May 4, 2026, 10:55 AM
@Chris L SEE ME ON THIS ONE WHEN YOU CAN
Tessa Coffey
dealer_or_external • May 11, 2026, 10:50 AM
@Chris L JACK CAME IN AND IS IN THE BAY
Tessa Coffey
dealer_or_external • May 20, 2026, 12:23 PM
@Chris L theres no restocking fee on the brake line.
Claim Files
WO27045.pdf
main-pdf • Apr 30, 2026, 11:51 AM • 500,737 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27045/WO27045.pdf