Claim explorer / evidence thread
Claim 27021
TRI 1202 • Ashlee • Parts Inquiry • keystone
risk 0.35
deadline Approaching deadline
images 41
matched 0
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
65/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
0
missing_unit_id_photo
Deadline Status
Approaching deadline
178 days open in the visible workflow.
Recommended Action
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Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
19
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 20, 2026, 1:12 AM.
Indexed evidence
1 docs / 24 images
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Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.35.
Claim Summary
Evidence summary
images=41; damage=0; unit=0; parts=41; doc=0; gaps=missing_unit_id_photo • Unit 2020 Keystone • VIN 4YDF31222L4701185
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/IMG_3028.JPEG
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 20, 2026, 1:12 AM
Evidence flags
missing unit id photo
Comment Intelligence
Thread depth
22 indexed side comments on this claim.
Latest visible thread signal
May 21, 2026, 12:18 PM • dealer_or_external • @Chris L correct shade came in and is in the bay
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 2 • approval signals 1
Best move
Work missing-doc or reply asks first from the thread.
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Images
parts-photo
- **Visible damage:** No clear damage is visible in this photo. The RV exterior edge, lower skirt, window/door area, and trim appear generally intact from this angle. Image is wide/partially framed, so small defects cannot be confirmed.
- **Visible parts/components:** Passenger/curb-side exterior of a Keystone RV/travel trailer or fifth wheel; white/gray/black sidewall graphics, vertical black trim/seal, dark tinted window or door panel, lower skirt/underbody edge, small red rear/side marker lig
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** RV kitchen counter with mosaic tile backsplash, wall outlet, countertop, lower cabinets, and a loose/removable **roller shade assembly** lying on the counter. Assembly includes a black mesh/screen roller, a white shade roller, end caps/brackets, and a white bottom/track piece.
- **Visible damage/condition:** No clear breakage is visible in this photo. The shade/screen assembly appears removed from its installed location and placed on the counter for inspection/part
Human interpretation • confidence 0.00
parts-photo
Exterior rear/driver-side view of a Keystone RV Montana unit.
- **Visible components:** rear wall/cap, roof edge trim, rear ladder, large rear window, clearance lights, taillights, license plate, Keystone RV badge, side slide/awning hardware visible along left side.
- **Labels/text:** “MONTANA” across rear upper wall; “Keystone RV Company” badge; Kentucky travel trailer plate “D1A721.”
- **Damage observed:** No obvious major impact, cracks, missing lights, or ladder damage visible in this photo
Human interpretation • confidence 0.00
parts-photo
- **Visible items/components:** Long window covering assembly laid out on a bed/soft surface: black mesh screen/shade fabric, white vinyl/fabric shade panel, black outer rail/track, and silver aluminum rail/track.
- **Visible damage/condition:** No clear breakage visible in this photo. Shade/screen assembly appears loose/removed or staged for inspection/parts identification.
- **Labels/text:** Blue TV box reads **“VIZIO,” “50,” “4K Smart TV,”** and “Scan to learn more.” Handwritten label on
Human interpretation • confidence 0.00
parts-photo
Exterior rear/roadside view of a Keystone Montana fifth-wheel RV. Visible components include rear ladder, rear window, clearance lights, tail lights, awning assembly, slide/side wall area, roof edge trim, and side graphics. Branding/labels visible: “MONTANA,” Keystone RV Company logo, Kentucky plate “D1A721.”
No obvious impact damage, broken parts, missing trim, or clear defect is visible in this wide overview image. Possible faint wall staining/normal shadowing near the awning bracket/sidewa
Human interpretation • confidence 0.00
parts-photo
- **Visible subject:** Passenger/curb side of a Keystone Montana fifth wheel, model badge visible: **“Montana 3121RL”**. Dealer sticker: **Camping World**.
- **Components shown:** Large exterior patio awning assembly above slide/window area, including black roller tube, fabric wrapped on roller, front/rear awning arms/vertical supports, wall mounting brackets, entry door grab handle, windows, fender/dual axles, leveling jacks.
- **Damage observed:** No clear breakage or impact damage is visi
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Exterior curb/side of a Keystone **Montana** fifth-wheel RV.
- **Visible components:** Large black patio awning roller/tube along upper sidewall, vertical awning arms/brackets, sidewall graphics, exterior storage doors, entry door area, landing gear/leveling leg, marker lights.
- **Visible damage/condition:** No clear sidewall or compartment damage visible. Awning hardware is the focus; the right/front awning area appears partially deployed or loose, with a diagonal black
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Front/nose cap of a Keystone **Montana** fifth-wheel RV, viewed straight on in a dealer lot. Landing legs, pin box, front storage/compartment doors, lower front cap trim and LED light strips are visible.
- **Visible damage/condition:** No major structural damage obvious from this wide shot. Notable items include:
- Long, thin upper front cap trim/seam near the roofline appears uneven/possibly separated or loose along portions of its length.
- Small scuff/paint mark on
Human interpretation • confidence 0.00
parts-photo
Rear exterior of a Keystone Montana RV/fifth wheel. Visible components include rear cap, roof edge/corner trim, black rear ladder, large rear window, upper red clearance lights, tail lights, license plate, roof A/C/vent cover, and Keystone RV badge.
Visible concern: at the upper left rear roof/cap edge, the black trim/molding/rail appears lifted, loose, or damaged near the corner/seam. No obvious damage seen to the ladder, rear window, lights, or rear wall panel in this image.
Readable text/la
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Curb/passenger side of a Keystone RV/fifth wheel, showing upper sidewall, slide-out/window area, entry door edge, black awning/slide-topper hardware, tandem wheels, and front landing/leveling jack.
- **Apparent damage/concern:** Awning or slide-topper fabric/roller area appears uneven/wrinkled/bunched near the forward/left end and around the support/end bracket. No obvious sidewall, window, wheel, or body-panel damage visible from this distance.
- **Parts/components involved:
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/parts:** Keystone Montana fifth-wheel RV, curb/side view, hitched to a silver pickup at a dealership lot. Visible components include sidewall panels/graphics, slide-out/awning assemblies, baggage doors, entry door area, landing gear, tandem axles, roof A/C units/vents.
- **Damage observed:** No specific visible damage, defect, missing part, or repair area is identifiable from this distant overview photo.
- **Labels/text:** Large “MONTANA” decal on front side of RV. Small “Thank
Human interpretation • confidence 0.00
parts-photo
Exterior curb-side view of a Keystone Montana fifth-wheel RV. Visible components include sidewall decals, “MONTANA” model lettering, upper black awning/awning roller tube, entry door/steps/assist handle, storage compartment doors, dark window, round vents, clearance lights, tandem wheels, and landing gear legs.
No obvious localized damage is clearly visible in this wide photo. The image appears to document the exterior/awning-side area for a parts inquiry, likely related to exterior trim/awning
Human interpretation • confidence 0.00
parts-photo
**Image summary (IMG_6519.JPG):** Exterior curb/entry side of a Keystone Montana fifth-wheel RV.
**Visible components/parts:**
- Large black patio awning roller/fabric at roofline with vertical awning arms/hardware near entry door
- Entry door with window and black trim
- Fold-out entry assist grab handle
- Exterior storage/baggage door, marker lights, round exterior speakers/vents, side graphics, wheels/fenders, landing gear/jack leg
- Branding text visible: **“MONTANA”** on sidewall
Human interpretation • confidence 0.00
parts-photo
- **Unit/labels:** Keystone **Montana** fifth-wheel RV. Visible “MONTANA” branding on front cap and side; “Road Armor” on pin box; background sign reads “SERVICE ENTRANCE.”
- **Visible components:** Front fiberglass cap, sidewall graphics, upper front corner/transition molding, amber clearance lights, awning roller/arms/rail, exterior storage doors, landing legs, pin box/hitch.
- **Damage/condition observed:** From this distance, no major structural damage is clearly visible. Notable concern are
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** No actual RV damage or failed component is shown. Image is mainly documentation on a clipboard; no repair area/part condition visible.
- **Visible parts/components:** Metal clipboard clip holding a printed repair/work order; Keystone RV Company logo visible in background.
- **Labels/markings:** Printed label “YEAROUT” clipped at top; blue tape note handwritten “DODDY” (or similar).
- **Document text visible:** Tri-Am RV contact info; W/O **27021**; appointment date **27 APR
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** No clear damage visible. Image is a distant wide shot; RV details are too far away for inspection.
- **Vehicle/parts shown:** Keystone **Montana** fifth-wheel RV hitched to a silver pickup. Visible exterior sidewall, slide-out sections, roof A/C units/vents, compartment doors, graphics, axles/wheels, landing gear.
- **Labels/text:** “**MONTANA**” visible on side of fifth wheel. Background dealership lot includes other RVs; small sign text not reliably legible.
- **Repair co
Human interpretation • confidence 0.00
parts-photo
- **Unit/labels visible:** Keystone **Montana** fifth-wheel RV; “MONTANA” branding on front cap and side. “Road Armor” visible on pin box/hitch area.
- **Visible components:** Front cap/nose, curb-side sidewall, upper front corner marker light, awning rail/awning arms, exterior storage doors, entry door area, landing gear, pin box.
- **Visible damage/condition:** No major body panel impact is obvious. A **black cable/cord or wire is hanging loose** from the upper front/side roofline area and dra
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Keystone **Montana** fifth-wheel, curb/side exterior near front cap and slide-out, with landing gear extended.
- **Visible components:** Front cap/sidewall vertical seam trim, upper black awning/roller assembly and mounting brackets, slide-out room, exterior baggage doors, decals/graphics.
- **Visible damage/concern:** A long black trim/strip or seal at the front cap-to-sidewall seam appears **loose/detached and hanging downward**. Bottom/front corner is temporarily secure
Human interpretation • confidence 0.00
parts-photo
Photo shows exterior curb/entry side of a Keystone travel trailer/fifth wheel with multiple black awning assemblies/arms mounted high on the sidewall and slide area. Entry door with dark window, side graphics, lower skirt, wheels, stabilizer/landing jack area, rear tail light, and partial Kentucky plate are visible.
Visible condition/damage: no clear break, dent, or detached part is obvious from this wide-angle view. Awning arms, roller tubes/covers, and wall brackets appear present; any claime
Human interpretation • confidence 0.00
parts-photo
Close-up of an RV interior screen/shade or mesh panel assembly. Visible components include black woven mesh material, a silver/aluminum horizontal frame/rail, and cream quilted/fabric surface behind it. A small handwritten paper label on the rail appears to read “74.3519” (last characters unclear). No obvious break, tear, deformation, or other damage is visible in this image. This appears more useful for part identification/parts inquiry than damage documentation; likely linked to a screen/shade
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/condition:** Close-up of RV exterior lower corner/trim joint. Black exterior trim/corner molding has scuffs/gouges and heavy, uneven sealant around the joint. Sealant appears smeared, cracked/rough, and possibly lifting in areas. Screw is visible and seated; no obvious missing fastener.
- **Parts/components shown:** Black corner/edge molding or trim piece, adjacent gray/white exterior sidewall/graphics, sealant/caulk, screw/fastener. Hitch/pin box assembly visible blurred in b
Human interpretation • confidence 0.00
parts-photo
Image shows a printed RV service/work order lying on a dark textured surface; no physical RV damage or parts are visible.
Visible document details:
- Dealer/work order: Tri-Am RV / W/O 27021
- Appointment date: 27 APR 2026, 10:00am
- Unit: 2020 Keystone FW, model 3121RL
- Serial/VIN visible: begins 4YDF31222L4701185
- Mileage: 0
- Job #1: External
- Status: In Progress
- Warranty context: “EXT WARRANTY”
- Other Services line: Code “SSE” / Description “SHOP SUPPLIES EXTERNAL”
Damage/repair cont
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/parts:** No actual RV damage or component is visible. Image mostly shows a printed service/RO document on a dark textured surface.
- **Document text visible:** Tri-Am RV Center of East Tennessee, Inc.; 1202 Idell Road, Bulls Gap TN 37711; phone/fax and website. WO/RO appears to include **W/O: 27021**. Customer name partially visible: **MARCUM, LISA**. Unit info: **2020 FW Keystone Montana 3121RL**, **Model 3121RL**, **Serial # 4YDF31222L4701185**, mileage 0.
- **Dates/context:
Human interpretation • confidence 0.00
parts-photo
Exterior curb/driver-side view of a Keystone fifth wheel/travel trailer side wall. Visible components include upper roof/side trim rail, black awning roller/tube and support arms, exterior wall graphics, small exterior light/fixture, black rectangular vent/port, baggage/service doors, skirt panel, fender, wheels, and stabilizer/landing jack.
No obvious broken, detached, or visibly damaged part is clearly shown in this photo; image appears to document the awning/sidewall area from a distance. An
Human interpretation • confidence 0.00
Claim Lines
No claim lines loaded
Evidence Thread
Chris Lehnert
dealer_or_external • Apr 24, 2026, 1:18 PM
@Tessa C HEY i need price and part#s for
2 shades
led light strip for docking lights
door side rear led red marker light
awning idler head assembly 9200
corner trim under over hang
Tessa Coffey
dealer_or_external • Apr 24, 2026, 3:48 PM
@Chris L here we go
keystone
666818 $12.99 X2 light strip
634731 $172.99 shade
634725 $114.99 shade
623321 $112.99 idler assembly
688273 $6.99 left trim corner piece
688274 $6.99 right corner piece
what we have here in stock is
clearance light F100088242 $8.99
Tessa Coffey
dealer_or_external • Apr 24, 2026, 3:54 PM
@Chris L here we go
keystone
666818 $12.99 X2 light strip
634731 $172.99 shade
634725 $114.99 shade
623321 $112.99 idler assembly
688273 $6.99 left trim corner piece
688274 $6.99 right corner piece
what we have here in stock is
clearance light F100088242 $8.99
*reached out to keystone to get availability on these parts
Tessa Coffey
dealer_or_external • Apr 28, 2026, 9:47 AM
@Chris L all these parts are stocked and usually goes out 24-48 hrs
Chris Lehnert
dealer_or_external • Apr 28, 2026, 2:31 PM
@Tessa C HEY i got the approval from ext warranty to order the awning head and docking led light strips i think the marker light is in stock but that got approved to ,customer to let me know if they want the shades
Chris Lehnert
dealer_or_external • Apr 28, 2026, 2:32 PM
@Tessa C they did ask me if you could get a rebuild kit for that kind of shade or if they just need to get new ones
Tessa Coffey
dealer_or_external • Apr 28, 2026, 3:53 PM
@Chris L I've got the marker light pulled for this unit. I'll see if they offer a rebuild kit for this and get the awning head and led strips on order
Tessa Coffey
dealer_or_external • Apr 28, 2026, 4:08 PM
@Chris L on orders 17953 17954, reached out to see if they have rebuild kit
Tessa Coffey
dealer_or_external • Apr 28, 2026, 4:10 PM
@Chris L on orders 17953 17954, couldn't find anything on a rebuild kti for the shades
Tessa Coffey
dealer_or_external • May 1, 2026, 10:35 AM
@Chris L PARTS ARE HERE FOR THIS ONE
Tessa Coffey
dealer_or_external • May 5, 2026, 10:07 AM
@Chris L IDLER PART HERE S/O M-R
Chris Lehnert
dealer_or_external • May 6, 2026, 3:32 PM
@Tessa C HEY i got the deposit and approval to order the large shade for the back window
Tessa Coffey
dealer_or_external • May 6, 2026, 3:40 PM
@Chris L all parts are here. fixing to order shade. will @ you when it comes in
Tessa Coffey
dealer_or_external • May 6, 2026, 3:44 PM
@Chris L SHADE ON ORDER 17987
Tessa Coffey
dealer_or_external • May 11, 2026, 11:00 AM
@Chris L SHADE IS HERE FOR THIS ONE. IN THE BAY
Tessa Coffey
dealer_or_external • May 14, 2026, 9:28 AM
@Chris L TRIM PIECES ARE ON ORDER 18013
Chris Lehnert
dealer_or_external • May 14, 2026, 9:37 AM
@Tessa C THANK YOU !!!
Tessa Coffey
dealer_or_external • May 14, 2026, 10:04 AM
*
Tessa Coffey
dealer_or_external • May 18, 2026, 11:42 AM
@Chris L TRIM PIECES ARRIVED
Chris Lehnert
dealer_or_external • May 19, 2026, 11:36 AM
@Tessa C HEY I GOT THE APPROVAL FROM COLE TO ORDER THE NEW SHADE PART# 557496
Tessa Coffey
dealer_or_external • May 19, 2026, 12:02 PM
@Chris L ON ORDER 18039
Tessa Coffey
dealer_or_external • May 21, 2026, 12:18 PM
@Chris L correct shade came in and is in the bay
Claim Files
WO27021.pdf
main-pdf • Apr 24, 2026, 1:12 PM • 502,927 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27021/WO27021.pdf