Claim explorer / evidence thread
Claim 27002
TRI 1202 • Ashlee • Warranty Checks • keystone
risk 0.35
deadline Approaching deadline
images 84
matched 0
review 42
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
191d elapsed • 0d remaining
Analyzed
Completed stage
191d elapsed • 0d remaining
Awaiting OEM
Completed stage
191d elapsed • 0d remaining
Auto-Approved
Completed stage
191d elapsed • 0d remaining
Payment Due
Approaching deadline
191d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
191d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
191d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
65/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
42
missing_unit_id_photo
Deadline Status
Approaching deadline
191 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 1 • RO lines 21 • human-described photos 0 • 3C unknown • reconciliation reconciled • linked side comments 2
Gaps: no human level images • no human level image description • three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
34
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Oct 31, 2026, 2:54 AM.
Indexed evidence
13 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
191 days open in the visible workflow; risk score 0.35.
Claim Summary
Evidence summary
images=84; damage=0; unit=0; parts=0; doc=0; gaps=missing_unit_id_photo • Unit 2026 Keystone • VIN 4YDFAAU20TZ915338
Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Keystone 2026
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Oct 31, 2026, 2:54 AM
Evidence flags
missing unit id photo
Comment Intelligence
Thread depth
12 indexed side comments on this claim.
Latest visible thread signal
May 22, 2026, 12:20 PM • processor • done
Role mix
Dealer 0 • OEM 0 • Processor 5
Decision cues
Denial signals 0 • info / missing-doc asks 2 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Claim image LINE 7 (7.JPG) shows an RV interior cabinet/vanity or desk area.
- Visible components: dark wood-look countertop/shelf, white cabinet/drawer fronts, black bar-style drawer pulls with brass/gold mounts, beige textured wall panel, vertical side trim/panel at right.
- Damage/condition observed: no obvious breakage or missing parts visible. There are possible scuffs/smudges or finish irregularities on the dark countertop surface and a small blue tape/marker near the upper surface, likel
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Claim line 5 image: close-up of a white/cream painted or laminated panel edge/corner. Visible damage is a small vertical chip/gouge along the edge, exposing brown substrate beneath the white finish. Blue painter’s tape with handwritten “5” marks the area. Adjacent background appears to be a dark perforated/mesh surface. No readable document text, labels, VIN/serial info, or repair paperwork shown. Likely supports claim line 5 for cosmetic edge/finish damage requiring touch-up or repair/replaceme
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Close-up of an RV interior/exterior door or window/trim assembly with black metal/plastic framing. Visible issue appears to be scuffing/scratches and finish wear on the narrow vertical black trim piece, highlighted with blue painter’s tape and a black marker line. Adjacent black panel/hinge or mounting strip with exposed screws is visible to the right; a small vertical gap/seam is present between components. No readable labels or document text shown. Likely supports claim line 1 for cosmetic/fit
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Claim line linkage: File name indicates Line 7.
Visible components/context: RV interior near a window/emergency-exit style frame with red latch/handle. Dark woodgrain laminate shelf/counter/tabletop with rounded front edge, mounted against beige wall/paneling. Blue tape marker partially visible on lower right, likely identifying the claim area.
Visible condition/damage: The dark laminate surface shows light scuffing/smudges and wear marks. Front rounded edge/trim appears intact overall, but th
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Warranty claim image (LINE 4.JPG) shows a close-up of an interior panel/cabinet/wall edge. A small chip/gouge is visible on the vertical white/cream finished edge near the lower-middle area, exposing darker substrate/rough material. Adjacent area appears to be a gray recessed opening or cabinet interior. Blue painter’s tape with handwritten “4” marks the defect location, linking this photo to claim line 4. No other labels, documents, or repair work are visible.
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
- **Claim linkage:** Blue painter’s tape marked **“7”** and filename indicate this photo supports **Line 7** of the warranty claim.
- **Visible components:** Interior RV area with a dark/gray woodgrain tabletop or counter/bed platform panel with rounded edge; adjacent wall/cabinet paneling and a black vertical frame/trim at right.
- **Visible damage/condition:** No obvious break, crack, or missing part is clearly visible in this blurry close-up. Possible concern may be along the panel/edge or fi
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
Claim Lines
complaint
BUNK BED LADDER IS SCRATCHED
needs-review • confidence 0.26
complaint
BUNK BED LADDER IS SCRATCHED
needs-review • confidence 0.26
cause
LADDER WAS SCRATCHED AT FACTORY
needs-review • confidence 0.20
cause
LADDER WAS SCRATCHED AT FACTORY
needs-review • confidence 0.20
correction
FILL,COLOR AND BLEND AREA
needs-review • confidence 0.20
correction
FILL,COLOR AND BLEND AREA
needs-review • confidence 0.20
complaint
LIVING AREA SLIDE OUT FASCIA HAS HOLES THAT ARE VERY NOTICEABLE
needs-review • confidence 0.23
complaint
LIVING AREA SLIDE OUT FASCIA HAS HOLES THAT ARE VERY NOTICEABLE
needs-review • confidence 0.23
cause
NOTED ON DAF DONE AT FACTORY *47602*
needs-review • confidence 0.17
cause
NOTED ON DAF DONE AT FACTORY *47602*
needs-review • confidence 0.17
correction
FILL,COLOR AND BLEND AREA
needs-review • confidence 0.20
correction
FILL,COLOR AND BLEND AREA
needs-review • confidence 0.20
complaint
THE CABINET HANDLE ABOVE THE TV IS CHIPPED
needs-review • confidence 0.20
complaint
THE CABINET HANDLE ABOVE THE TV IS CHIPPED
needs-review • confidence 0.20
cause
NOTED ON DAF CHIPPED AT INSTALL
needs-review • confidence 0.17
cause
NOTED ON DAF CHIPPED AT INSTALL
needs-review • confidence 0.17
correction
REPLACE HANDLE WITH NEW HANDLE
needs-review • confidence 0.20
correction
REPLACE HANDLE WITH NEW HANDLE
needs-review • confidence 0.20
complaint
STILE IS CHIPPED ABOVE PANTRY
needs-review • confidence 0.20
complaint
STILE IS CHIPPED ABOVE PANTRY
needs-review • confidence 0.20
cause
NOTED ON DAF
needs-review • confidence 0.17
cause
NOTED ON DAF
needs-review • confidence 0.17
correction
FILL,COLOR AND BLEND AREA
needs-review • confidence 0.20
correction
FILL,COLOR AND BLEND AREA
needs-review • confidence 0.20
complaint
PANTRY DOOR CHIPPED
needs-review • confidence 0.20
complaint
PANTRY DOOR CHIPPED
needs-review • confidence 0.20
cause
NOTED ON DAF CHIPPED AT INSTALL
needs-review • confidence 0.17
cause
NOTED ON DAF CHIPPED AT INSTALL
needs-review • confidence 0.17
correction
FILL,COLOR AND BLEND AREA
needs-review • confidence 0.20
correction
FILL,COLOR AND BLEND AREA
needs-review • confidence 0.20
complaint
SHOWER DOOR SWEEP IS DAMAGED AND OFF AS WELL AS MISSING ONE OF THE SHOWER SWEEPS
needs-review • confidence 0.26
complaint
SHOWER DOOR SWEEP IS DAMAGED AND OFF AS WELL AS MISSING ONE OF THE SHOWER SWEEPS
needs-review • confidence 0.26
cause
NOTED ON DAF
needs-review • confidence 0.17
cause
NOTED ON DAF
needs-review • confidence 0.17
correction
REPLACE SHOWER SWEEPS ON DOOR
needs-review • confidence 0.23
correction
REPLACE SHOWER SWEEPS ON DOOR
needs-review • confidence 0.23
complaint
TOP OF DRESSER IN BEDROOM IS SCRATCHED
needs-review • confidence 0.20
complaint
TOP OF DRESSER IN BEDROOM IS SCRATCHED
needs-review • confidence 0.20
cause
NOTED ON DAF
needs-review • confidence 0.17
cause
NOTED ON DAF
needs-review • confidence 0.17
correction
REMOVE AND REPLACE THE TOP OF THE DRESSER Page 2 of 3 © 2026 Integrated Dealer Systems *27002*
needs-review • confidence 0.20
correction
REMOVE AND REPLACE THE TOP OF THE DRESSER Page 2 of 3 © 2026 Integrated Dealer Systems *27002*
needs-review • confidence 0.20
Evidence Thread
Ashlee Olsen
processor • Apr 16, 2026, 11:47 AM
submitted PREAUTH98208
Ashlee Olsen
processor • Apr 20, 2026, 5:36 PM
approved
job 1 .3
job 2 .1 labor time approved and adjusted in accordance with Keystone's flat rate manual
job 3 .1
job 4 .1
job 5 .1
job 6 .5
job 7 .2 approved to replace edging only
Stephanie Davis
dealer_or_external • Apr 22, 2026, 11:06 AM
@Tessa C Approved to order the following:
line 3: cabinet door handle
line: shower sweep
line 7: edging for the dresser top
Tessa Coffey
dealer_or_external • Apr 22, 2026, 12:42 PM
@Stephanie D reached out to keystone to get the edging piece for the dresser and then the shower sweep
cabinet handle 710962
Tessa Coffey
dealer_or_external • Apr 24, 2026, 11:00 AM
@Stephanie D ON ORDER 17946
Tessa Coffey
dealer_or_external • Apr 28, 2026, 10:57 AM
@Stephanie D THESE PARTS ARE HERE. THE INVOICE ISNT UP ON KEYSTONE YET. WILL CHECK BACK IN A FEW HOURS, AND LET YOU KNOW
Stephanie Davis
dealer_or_external • Apr 28, 2026, 12:56 PM
ok, thank you
this is a stock unit so I will go ahead and put in the service folder for repair :)
Tessa Coffey
dealer_or_external • Apr 28, 2026, 3:11 PM
@Stephanie D got these invoiced...good to go
Stephanie Davis
dealer_or_external • Apr 29, 2026, 4:42 PM
in service folder for repairs
Ashlee Olsen
processor • Apr 30, 2026, 8:16 PM
submitted CLAIM102177
Ashlee Olsen
processor • May 20, 2026, 12:14 PM
paid $333.42 check #1593626
Stephanie Kendziorski
processor • May 22, 2026, 12:20 PM
done
Claim Files
27002,26845 PAID CHECK.pdf
pdf • May 19, 2026, 2:56 PM • 326,701 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Keystone 2026/27002,26845 PAID CHECK.pdf
COMPLETED WO.pdf
pdf • Apr 30, 2026, 4:43 PM • 519,356 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/27002/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Apr 30, 2026, 4:43 PM • 519,356 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/27002/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Apr 30, 2026, 4:43 PM • 519,356 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/27002/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Apr 30, 2026, 4:43 PM • 519,356 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Keystone/27002/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Apr 30, 2026, 4:43 PM • 519,356 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/27002/COMPLETED WO.pdf
WO.pdf
pdf • Apr 16, 2026, 10:47 AM • 409,846 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/27002/WO.pdf
WO.pdf
pdf • Apr 16, 2026, 10:47 AM • 409,846 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/27002/WO.pdf
WO.pdf
pdf • Apr 16, 2026, 10:47 AM • 409,846 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/27002/WO.pdf
WO.pdf
pdf • Apr 16, 2026, 10:47 AM • 409,846 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Keystone/27002/WO.pdf
WO.pdf
pdf • Apr 16, 2026, 10:47 AM • 409,846 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/27002/WO.pdf
WO.pdf
pdf • Apr 16, 2026, 10:47 AM • 409,846 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/27002/WO.pdf
WO.pdf
pdf • Apr 16, 2026, 10:47 AM • 409,846 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Keystone/27002/WO.pdf