Claim 26989

Claim explorer / evidence thread

Claim 26989

TRI 1202 • Ashlee • OEM Review • forest-river

Next Recommended Action

Review Short-Pay

Approaching deadline

Reason

Parts Markup Short-Paid

Deadline

Approaching deadline

Estimated recovery

Pending payment match

Send Follow-Up

risk 0.55 deadline Approaching deadline images 54 matched 0

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

58d elapsed • 0d remaining

Analyzed

Completed stage

58d elapsed • 0d remaining

Awaiting OEM

Completed stage

58d elapsed • 0d remaining

Auto-Approved

Completed stage

58d elapsed • 0d remaining

Payment Due

Approaching deadline

58d elapsed • 0d remaining

Escalation Eligible

Upcoming statutory deadline

58d elapsed • 0d remaining

Resolved

Upcoming statutory deadline

58d elapsed • 0d remaining

AI Claim Analysis

Estimated Recovery Amount

Pending payment match

What this claim may still be worth based on current evidence.

Compliance Score

45/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

Parts Markup Short-Paid • OEM Response Deadline Exceeded

Missing Items

missing_unit_id_photo • missing_parts_evidence

Deadline Status

Approaching deadline

58 days open in the visible workflow.

Recommended Action

Review Short-Pay

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: May 7, 2026, 5:05 AM to Jun 20, 2026, 2:56 AM.

Indexed evidence

32 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Monitor

58 days open in the visible workflow; risk score 0.55.

Claim Summary

Evidence summary

images=54; damage=0; unit=0; parts=0; doc=0; gaps=missing_unit_id_photo,missing_parts_evidence • Unit 2025 Forest River • VIN 5NHTRDU19SD210599

Path

/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26989/COMPLETED WO FOR BOTH CLAIMS 2666672 AND 2665562.pdf

Timeline

First seen May 7, 2026, 5:05 AM • last seen Jun 20, 2026, 2:56 AM

Evidence flags

missing unit id photo • missing parts evidence

Comment Intelligence

Thread depth

29 indexed side comments on this claim.

Latest visible thread signal

Jun 30, 2026, 2:20 PM • processor • paid C#2665562 $244.05 6/16 check #3177606 C#2666672 $192.37 check #3177606

Role mix

Dealer 0 • OEM 0 • Processor 14

Decision cues

Denial signals 0 • info / missing-doc asks 13 • approval signals 9

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

line 1 and 4 requested axle tag photo.jpg

parts-photo

supporting-image

supporting-image

supporting-image

Claim Lines

No claim lines loaded

Evidence Thread

Stephanie Davis

dealer_or_external • May 5, 2026, 5:00 PM

@Ashlee O Only claiming line 1 please

Ashlee Olsen

processor • May 5, 2026, 5:32 PM

submitted PA#2665562

Stephanie Davis

dealer_or_external • May 6, 2026, 10:30 AM

@Ashlee O The customer called and requested to add a bearing pack to go with line 1 on this WO. I have added an updated WO and the photos would be the same as line 1, so I have renamed them. Can we add to the claim, is that possible?

Ashlee Olsen

processor • May 6, 2026, 11:54 AM

I sent a message to FR to have them put it back on my side to add that line. Thanks!

Ashlee Olsen

processor • May 6, 2026, 12:01 PM

@Stephanie D Lippert is requesting a picture of the axle serial tag

Ashlee Olsen

processor • May 6, 2026, 2:42 PM

submitted PA# 2666672-job 4

Ashlee Olsen

processor • May 6, 2026, 2:43 PM

job 4 added on C#2666672

Stephanie Davis

dealer_or_external • May 6, 2026, 3:00 PM

@Chris L @Tamara H Go back for axle tag, this is in the service folder!

Ashlee Olsen

processor • May 7, 2026, 11:49 AM

@Stephanie D WO26989 Lippert feedback: Before we are able to review this claim, we will need the axle tag provided. You can find this tag on the rear of the axle.

Stephanie Davis

dealer_or_external • May 8, 2026, 12:22 PM

@Chris L @Tamara H Vendor 2nd request for axle tag

Ashlee Olsen

processor • May 8, 2026, 2:52 PM

Axle photo attached to emails

Ashlee Olsen

processor • May 8, 2026, 3:02 PM

approved job 1 I authorize 2 new grease caps, 2 seals, any center cap, if affected and 1 hour labor. You can do a VCB and authorization is in case 6757209. If the parts need to be ordered and they would like to order from Lippert, the service facility can call our Axle/Chassis/Step parts department at 574-537-8900 and order. Be sure to reference this case number, 6757209 when calling. If they would like to purchase it locally, that is okay.

Ashlee Olsen

processor • May 11, 2026, 12:37 PM

Approval for job 4 Good afternoon all Thank you for sending this in. I authorize 2 new grease caps, 2 seals, any center cap, if affected and 1 hour labor. You can do a VCB and authorization is in case 6757209. If the parts need to be ordered and they would like to order from Lippert, the service facility can call our Axle/Chassis/Step parts department at 574-537-8900 and order. Be sure to reference this case number, 6757209 when calling. If they would like to purchase it locally, that is okay. Thank you,Paul W.Lippert Customer Care Representative432-LIPPERT

Ashlee Olsen

processor • May 11, 2026, 12:44 PM

FR approval: job 1 05/11/2026jherrera@forestriverinc.comHello there, The requested repair has been authorized by Forest River and the Vendor for 1.00 hr for 2 new grease caps, 2 seals, any center cap, if affected . Please order the replacement part from the Forest River parts department at div92parts@forestriverinc.com or by calling 574 642 3119 or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied and a receipt would be required.Thank you

Ashlee Olsen

processor • May 11, 2026, 1:40 PM

FR approval job 2: Authorized05/11/2026jherrera@forestriverinc.comHello there, The requested repair has been authorized by Forest River and the Vendor for 1.00 hr 2 new grease caps, 2 seals, any center cap, if affected. Please order the replacement part from the Forest River parts department at div92parts@forestriverinc.com or by calling 574 642 3119 or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied and a receipt would be required.Thank you

Stephanie Davis

dealer_or_external • May 12, 2026, 8:56 AM

@Tessa C Approved to order the following: 2 grease caps 2 seals (this can be off our shelf) 2 center caps Forest river approval is attached if you need to look at it for ordering! :)

Tessa Coffey

dealer_or_external • May 13, 2026, 4:25 PM

@Stephanie D ON ORDER 18010

Tessa Coffey

dealer_or_external • May 14, 2026, 11:31 AM

@Stephanie D GREASE CAPS ON 18016

Tessa Coffey

dealer_or_external • May 15, 2026, 11:25 AM

@Stephanie D split order eta 5/22

Tessa Coffey

dealer_or_external • May 18, 2026, 11:37 AM

@Stephanie D CENTER CAPS CAME IN STILL WAITING ON THE REST OF THE ORDER

Tessa Coffey

dealer_or_external • May 18, 2026, 11:39 AM

Tamara Hayes

dealer_or_external • May 19, 2026, 4:32 PM

@Tessa C @Stephanie D CUSTOMER CALLED TO CHECK ON THIS, HAVE PARTS BEEN ORDERED, AND IF SO ANY IDEA HOW LONG IT WILL TAKE FOR THEM TO GET HERE?

Stephanie Davis

dealer_or_external • May 20, 2026, 2:31 PM

recap that we spoke

Tessa Coffey

dealer_or_external • May 27, 2026, 1:31 PM

@Stephanie D ALL PARTS ARE HERE FOR THIS ONE NOW

Tessa Coffey

dealer_or_external • May 29, 2026, 9:59 AM

@Stephanie D GET WITH ME ON THIS ONE. ABOUT GREASE SEALS

Stephanie Davis

dealer_or_external • Jun 2, 2026, 4:21 PM

@Ashlee O I am having issues separating the claims on G2 to attach a WO for each claim on this one. The claim numbers are 2666672 and 2665562. Let me know if they need to be separate and I will get with Emily and see if she has any ideas on how to do that!

Ashlee Olsen

processor • Jun 2, 2026, 5:01 PM

Don't stress it girl, this will work!

Ashlee Olsen

processor • Jun 2, 2026, 5:07 PM

submitted C#2666672 & C#2665562

Ashlee Olsen

processor • Jun 30, 2026, 2:20 PM

paid C#2665562 $244.05 6/16 check #3177606 C#2666672 $192.37 check #3177606

Claim Files

COMPLETED WO FOR BOTH CLAIMS 2666672 AND 2665562.pdf

pdf • Jun 2, 2026, 4:18 PM • 509,013 bytes

/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26989/COMPLETED WO FOR BOTH CLAIMS 2666672 AND 2665562.pdf

COMPLETED WO FOR BOTH CLAIMS 2666672 AND 2665562.pdf

pdf • Jun 2, 2026, 4:18 PM • 509,013 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Forest River/26989/COMPLETED WO FOR BOTH CLAIMS 2666672 AND 2665562.pdf

COMPLETED WO FOR BOTH CLAIMS 2666672 AND 2665562.pdf

pdf • Jun 2, 2026, 4:18 PM • 509,013 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26989_1/COMPLETED WO FOR BOTH CLAIMS 2666672 AND 2665562.pdf

COMPLETED WO FOR CLAIM 2665562.pdf

pdf • Jun 1, 2026, 3:45 PM • 508,278 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26989/COMPLETED WO FOR CLAIM 2665562.pdf

Email approval job 2.pdf

mail-artifact • May 11, 2026, 12:36 PM • 613,401 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Forest River/26989/Email approval job 2.pdf

Email approval job 2.pdf

mail-artifact • May 11, 2026, 12:36 PM • 613,401 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26989_1/Email approval job 2.pdf

Email approval job 2.pdf

mail-artifact • May 11, 2026, 12:36 PM • 613,401 bytes

/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26989/Email approval job 2.pdf

Email approval job 2.pdf

mail-artifact • May 11, 2026, 12:36 PM • 613,401 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/26989_1/Email approval job 2.pdf

Email approval job 1.pdf

mail-artifact • May 8, 2026, 3:04 PM • 625,210 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Forest River/26989/Email approval job 1.pdf

Email approval job 1.pdf

mail-artifact • May 8, 2026, 3:04 PM • 625,210 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26989_1/Email approval job 1.pdf

Email approval job 1.pdf

mail-artifact • May 8, 2026, 3:04 PM • 625,210 bytes

/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26989/Email approval job 1.pdf

Email approval job 1.pdf

mail-artifact • May 8, 2026, 3:04 PM • 625,210 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Forest River/26989_1/Email approval job 1.pdf

UPDATED WO WITH BEARING REPACK.pdf