Claim 26977

Claim explorer / evidence thread

Claim 26977

TRI 1202 • Ashlee • Paid • keystone

Next Recommended Action

Escalate to State

Payment deadline violated

Reason

OEM Response Deadline Exceeded

Deadline

Payment deadline violated

Estimated recovery

Pending payment match

Generate OEM Demand Letter

risk 0.35 deadline Overdue / escalation ready images 18 matched 0

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

132d elapsed • 0d remaining

Analyzed

Completed stage

132d elapsed • 0d remaining

Awaiting OEM

Completed stage

132d elapsed • 0d remaining

Auto-Approved

Completed stage

132d elapsed • 0d remaining

Payment Due

Completed stage

132d elapsed • 0d remaining

Escalation Eligible

Completed stage

132d elapsed • 0d remaining

Resolved

Overdue / escalation ready

132d elapsed • 0d remaining • Overdue

AI Claim Analysis

Estimated Recovery Amount

Pending payment match

What this claim may still be worth based on current evidence.

Compliance Score

65/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded • Payment Deadline Exceeded

Missing Items

missing_unit_id_photo

Deadline Status

Overdue / escalation ready

132 days open in the visible workflow.

Recommended Action

Escalate to State

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: Apr 23, 2026, 3:33 PM to Jul 27, 2026, 2:54 AM.

Indexed evidence

25 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

132 days open in the visible workflow; risk score 0.35.

Claim Summary

Evidence summary

images=18; damage=0; unit=0; parts=0; doc=0; gaps=missing_unit_id_photo • Unit 2026 Keystone • VIN 4YDTBLL22TD431682

Path

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26977/line 4 crack.png

Timeline

First seen Apr 23, 2026, 3:33 PM • last seen Jul 27, 2026, 2:54 AM

Evidence flags

missing unit id photo

Comment Intelligence

Thread depth

14 indexed side comments on this claim.

Latest visible thread signal

Jun 30, 2026, 2:35 PM • processor • paid $534.64 check #1063325

Role mix

Dealer 0 • OEM 0 • Processor 6

Decision cues

Denial signals 0 • info / missing-doc asks 8 • approval signals 3

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

damage-photo

supporting-image

supporting-image

supporting-image

supporting-image

supporting-image

Claim Lines

No claim lines loaded

Evidence Thread

Ashlee Olsen

processor • Apr 13, 2026, 1:14 PM

submitted PREAUTH96588

Ashlee Olsen

processor • Apr 16, 2026, 1:16 PM

approved job 1 .3 KRV-approved to replace face only job 2 .5 job 3 .3 job 4 .3 job 5 .3 job 6 .3

Stephanie Davis

dealer_or_external • May 5, 2026, 4:13 PM

@Tessa C APPROVED TO ORDER THE FOLLOWING LINE 1: FACE OF DRAWER ONLY LINE 2: CABINTERY STILE THAT IS DAMAGED (SHOULD BE PHOTOS, THIS UNIT IS ON SALES SIDE) LINE 4: CABINET DOOR

Tessa Coffey

dealer_or_external • May 6, 2026, 9:12 AM

@Stephanie D keystone is down this morning, will give it an hour or two and try again

Stephanie Davis

dealer_or_external • May 15, 2026, 3:51 PM

@Tessa C Can you please see if these got ordered? I know this was while the website was down. :)

Tessa Coffey

dealer_or_external • May 15, 2026, 4:30 PM

@Stephanie D sent over more photos to emma

Tessa Coffey

dealer_or_external • May 19, 2026, 9:50 AM

@Stephanie D ON ORDER 18036

Tessa Coffey

dealer_or_external • May 21, 2026, 4:06 PM

@Stephanie D ETA 5/22

Tessa Coffey

dealer_or_external • May 22, 2026, 12:01 PM

@Stephanie D STILE PIECE CAME IN TODAY...IN BAY. ETA ON REST OF STUFF IS 5/26

Ashlee Olsen

processor • Jun 12, 2026, 2:54 PM

submitted CLAIM119264

Ashlee Olsen

processor • Jun 18, 2026, 12:33 PM

@Stephanie D WO 26977 Keystone feedback: 6/16/2026,03:47:51 pm,mastc: To assist KRV with initiating vendor recovery, please attach photos of the defective cabinet door showing the defect (crack) that we can send to our supplier. Thank you in advance, any questions call 866-273-1450 option 3 or e-mail to warranty@keystonerv.com

Stephanie Davis

dealer_or_external • Jun 18, 2026, 4:51 PM

@Ashlee O I attached a photo with the crack outlined. Do you think this is what they are asking for? I was a little confused!

Ashlee Olsen

processor • Jun 18, 2026, 5:11 PM

Looks good to me, attached to Keystone!

Ashlee Olsen

processor • Jun 30, 2026, 2:35 PM

paid $534.64 check #1063325

Claim Files

COMPLETED WO.pdf

pdf • Jun 11, 2026, 4:36 PM • 408,659 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Keystone/26977/COMPLETED WO.pdf

COMPLETED WO.pdf

pdf • Jun 11, 2026, 4:36 PM • 408,659 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Keystone/26977/COMPLETED WO.pdf

COMPLETED WO.pdf

pdf • Jun 11, 2026, 4:36 PM • 408,659 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26977/COMPLETED WO.pdf

COMPLETED WO.pdf

pdf • Jun 11, 2026, 4:36 PM • 408,659 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Keystone/26977/COMPLETED WO.pdf

COMPLETED WO.pdf

pdf • Jun 11, 2026, 4:36 PM • 408,659 bytes

/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26977/COMPLETED WO.pdf

COMPLETED WO.pdf

pdf • Jun 11, 2026, 4:36 PM • 408,659 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26977/COMPLETED WO.pdf

COMPLETED WO.pdf

pdf • Jun 11, 2026, 4:36 PM • 408,659 bytes

/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Keystone/26977/COMPLETED WO.pdf

Approved PA.pdf

pdf • Apr 16, 2026, 1:16 PM • 392,363 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Keystone/26977/Approved PA.pdf

Approved PA.pdf

pdf • Apr 16, 2026, 1:16 PM • 392,363 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Keystone/26977/Approved PA.pdf

Approved PA.pdf

pdf • Apr 16, 2026, 1:16 PM • 392,363 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26977/Approved PA.pdf

Approved PA.pdf

pdf • Apr 16, 2026, 1:16 PM • 392,363 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Keystone/26977/Approved PA.pdf

Approved PA.pdf

pdf • Apr 16, 2026, 1:16 PM • 392,363 bytes

/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26977/Approved PA.pdf

Approved PA.pdf

pdf • Apr 16, 2026, 1:16 PM • 392,363 bytes

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26977/Approved PA.pdf

Approved PA.pdf

pdf • Apr 16, 2026, 1:16 PM • 392,363 bytes

/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26977/Approved PA.pdf

WO.pdf