Claim Detail

processor • Apr 8, 2026, 5:53 PM

submitted PA#2635773

processor • Apr 9, 2026, 12:08 PM

@Stephanie D WO 26962 FR feedback: job 2: 04/09/2026mpegan@forestriverinc.comHello, the scuffing seems to be very surface level. Is it possible for the tech to repair this instead of replacing? Thank you. job 3: Denied04/09/2026mpegan@forestriverinc.comHello there - We respectfully decline this repair request, as the photos do show the slightest of a gap but it is not something we feel requires a repair and does not present an issue at this time. However, should a defect arise in the future, we have made a note of this for further evaluation. As always, please contact us with any questions at 574-642-8907 or by email: rockwoodflagstaffauths@forestriverinc.com job 4: Denied04/09/2026mpegan@forestriverinc.comHello there - We respectfully decline this repair request, as the photos do show the slightest of a gap but it is not something we feel requires a repair and does not present an issue at this time. However, should a defect arise in the future, we have made a note of this for further evaluation. As always, please contact us with any questions at 574-642-8907 or by email: rockwoodflagstaffauths@forestriverinc.com. job 18: 04/09/2026mpegan@forestriverinc.comHello, with this being such a small area we do offer a repair compound through our parts department that comes directly from the vendor. We can offer to cover the part costs and 0.50hr towards repairing the awning fabric. Upon your acknowledgement we will authorize for the compound and the repair. Thank you.

dealer_or_external • Apr 9, 2026, 2:16 PM

@Ashlee O Job 2, we will repair and will ask .30 labor Job 18, we will accept the repair and .50 labor. We will also file on our end this has been repaired for the future. As for jobs 3 and 4, we will accept the denial and note on our end as well.

processor • Apr 9, 2026, 2:46 PM

Thank you, notes made in FR

processor • Apr 9, 2026, 4:02 PM

approved job 1 .4 job 2 .3 authorized to repair the awning arm scratch job 3 denied job 4 denied job 5 .2 job 6 .1 job 7 .3 job 8 .3 job 9 .2 job 10 3.5 job 11 .5 04/09/2026mpegan@forestriverinc.comHello, I have reduced the approved labor amount as the countertop will already be removed for the repairs being made on line 10. All that will need done is loosening the existing stile to remove, then cutting and placing the new stile. Thank you. job 12 .2 job 13 .3 job 15 .2 job 16 1.5 job 17 .1 job 18 .5 04/09/2026mpegan@forestriverinc.comAuthorized to purchase the compound repair kit and repair the fabric. Thank you!

dealer_or_external • Apr 10, 2026, 8:59 AM

@Tessa C Approved to order the following Line 10: stile for island Line 11: stile for side of island Line 16: Stile for the headboard on the bed Line 17: interior ceiling vent Line 18: compound repair kit

dealer_or_external • Apr 10, 2026, 2:08 PM

@Stephanie D had to reach out to forest river for the head board, had to send them pictures of it. just waiting on a response

dealer_or_external • Apr 10, 2026, 3:55 PM

@Stephanie D ON ORDER 17916