Claim explorer / evidence thread
Claim 26962
TRI 1202 • Ashlee • Approved / Unpaid • forest-river
risk 0.70
deadline Overdue / escalation ready
images 63
matched 0
review 88
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
191d elapsed • 0d remaining
Analyzed
Completed stage
191d elapsed • 0d remaining
Awaiting OEM
Completed stage
191d elapsed • 0d remaining
Auto-Approved
Overdue / escalation ready
191d elapsed • 0d remaining • Overdue
Payment Due
Upcoming statutory deadline
191d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
191d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
191d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$1,750.00
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
88
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
191 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
31
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Jun 20, 2026, 1:12 AM.
Indexed evidence
3 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
191 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=63; damage=0; unit=0; parts=2; doc=0; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2026 Forest River • VIN 4X4TRLN21T1910862
Path
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26962/WO.pdf
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Jun 20, 2026, 1:12 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
12 indexed side comments on this claim.
Latest visible thread signal
Jul 22, 2026, 4:00 PM • dealer_or_external • Oops! I will correct this on my end, thanks!
Role mix
Dealer 0 • OEM 0 • Processor 7
Decision cues
Denial signals 2 • info / missing-doc asks 5 • approval signals 6
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Image shows a close-up of a **Solera / Lippert awning tag label** adhered to a blue awning/roller or fabric component.
Visible text includes:
- **Solera**
- **FOREST RIVER / 10C**
- **Awning? – 11**
- **3000BLKSOLID** (appears to reference black solid awning fabric/color)
- **V000620150**
- Date: **2/12/2026**
- Barcode present
- RPO number partially visible
Condition/damage: **No clear physical damage to the component is visible** in this photo. The label itself has a slightly torn/rough top
Human interpretation • confidence 0.00
parts-photo
Image shows a parts/ID label adhered to a white textured panel or packaging surface. No visible physical damage is shown in this photo.
Visible label details:
- Forest River label, appears “FOREST RIVER #10C”
- Part/order refs: “F100599717”, “V000955917”
- RPO: “RPO-0015781219”
- Price/amount shown: “119.00”
- Description line includes: “725 BAG RD4 SD TH 35.25X25.25 BK LM … CLAY … WSPL EXA 2 - LK611” (partially unclear)
- Qty: “Orig Qty: 40.00”
- Run Date: “2/9/2026”
- Due Date: “2/12/2026”
-
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
RV side awning hardware shown; possible arm misalignment/damage.
Human interpretation • confidence 0.55
supporting-image
RV window with valance and shade visible; no clear damage seen.
Human interpretation • confidence 0.62
supporting-image
Photo shows interior wall/trim joint with possible caulk gap or scuff marked line 6.
Human interpretation • confidence 0.68
supporting-image
Interior wood header/trim area marked with blue tape; no clear damage visible.
Human interpretation • confidence 0.58
supporting-image
Overview of RV kitchen island area; blue tape marks possible issue, no clear damage visible.
Human interpretation • confidence 0.58
supporting-image
Interior wall/ceiling seam marked with blue tape above cabinet/microwave area.
Human interpretation • confidence 0.55
supporting-image
Exterior RV window trim shows visible scuffs/scratches near lower corner.
Human interpretation • confidence 0.72
supporting-image
Exterior window/side trim area shows possible lower joint separation.
Human interpretation • confidence 0.62
supporting-image
Close-up shows damaged or misaligned door frame hinge/trim area.
Human interpretation • confidence 0.72
supporting-image
Close-up of interior wall/fixture area marked with blue tape 13; damage not clearly visible.
Human interpretation • confidence 0.58
supporting-image
Claim line 2 image shows a small white scuff/scratch or chip on a vertical dark exterior trim/molding piece beside a light-colored RV wall/window frame. Blue painter’s tape marked “2” identifies the damaged spot. Surrounding area shows minor dust/speckling, but the visible claim damage is localized to the marked trim surface. No other labels or document text visible.
Human interpretation • confidence 0.00
supporting-image
RV exterior door/trim area with minor scuffing visible near black frame.
Human interpretation • confidence 0.63
supporting-image
Photo shows blue tape labeled 13 near fabric seam and metal bracket; small mark at seam base.
Human interpretation • confidence 0.64
supporting-image
- **Visible item/component:** Blue Solera (Lippert) awning/roller fabric or awning assembly surface with manufacturer label attached.
- **Visible damage:** No clear physical damage visible in this photo; image mainly documents the product label/ID.
- **Label text visible:**
- “Solera” logo
- “FOREST RIVER …”
- Date appears: **2/12/2026**
- ID/serial-like number appears: **V000620150** (shown twice)
- Model/part text partially legible: **AWNROLL-11**, **3000BLKSOLID**, and **R
Human interpretation • confidence 0.00
supporting-image
Cabinet doors/trim show uneven gap or misalignment at center seam.
Human interpretation • confidence 0.72
supporting-image
Photo shows line 10 marker near a small vertical scuff/scratch on panel surface.
Human interpretation • confidence 0.72
supporting-image
Line 10 tape shown on cabinet/trim area with minor visible scuffing.
Human interpretation • confidence 0.62
supporting-image
Line 13 tag by roller shade/valance area with visible gap and loose fabric edge.
Human interpretation • confidence 0.68
supporting-image
Photo shows line 9 marker on light fabric/wall with faint stain or scuff below.
Human interpretation • confidence 0.62
supporting-image
RV interior ceiling fixture cover appears loose or damaged near bedroom area.
Human interpretation • confidence 0.78
supporting-image
Interior cabinet door on wall with line 12 label; no clear damage visible.
Human interpretation • confidence 0.58
Claim Lines
complaint
NDS MIDDLE COMPARTMENT DOOR NOT CLOSING CORRECTLY, DOOR IS HITTING ON THE LEFT SIDE
needs-review • confidence 0.33
complaint
NDS MIDDLE COMPARTMENT DOOR NOT CLOSING CORRECTLY, DOOR IS HITTING ON THE LEFT SIDE
needs-review • confidence 0.33
cause
NOTED ON DAF COMPARTMENT DOOR IS OUT ADJUSTMENT TN, TRI-AM RV CENTER-EAST Customer #: 47602
needs-review • confidence 0.33
cause
NOTED ON DAF COMPARTMENT DOOR IS OUT ADJUSTMENT TN, TRI-AM RV CENTER-EAST Customer #: 47602
needs-review • confidence 0.33
correction
ADJUST COMPARTMENT DOOR
needs-review • confidence 0.33
correction
ADJUST COMPARTMENT DOOR
needs-review • confidence 0.33
complaint
AWNING ARM LEFT SIDE IF LOOKING AT IT HAS A PAINT CHIP ON IT *47602*
needs-review • confidence 0.33
complaint
AWNING ARM LEFT SIDE IF LOOKING AT IT HAS A PAINT CHIP ON IT *47602*
needs-review • confidence 0.33
cause
NOTED ON DAF CHIPPED AT FACTORY INSTALL
needs-review • confidence 0.28
cause
NOTED ON DAF CHIPPED AT FACTORY INSTALL
needs-review • confidence 0.28
correction
REMOVE AND REPLACE AWNING ARM WITH NEW ONE
needs-review • confidence 0.33
correction
REMOVE AND REPLACE AWNING ARM WITH NEW ONE
needs-review • confidence 0.33
complaint
CABINET DOOR TO THE RIGHT OF KITCHEN SINK IS VERY LOOSE AT BOTTOM
partial-match • confidence 0.44
complaint
CABINET DOOR TO THE RIGHT OF KITCHEN SINK IS VERY LOOSE AT BOTTOM
partial-match • confidence 0.44
cause
NOTED ON DAF
needs-review • confidence 0.25
cause
NOTED ON DAF
needs-review • confidence 0.25
correction
HINGE NEEDS TO BE ADJUSTED
partial-match • confidence 0.37
correction
HINGE NEEDS TO BE ADJUSTED
partial-match • confidence 0.37
complaint
CABINET DOOR TO THE LEFT OF KITCHEN SINK HINGE IS LOOSE AT THE BOTTOM
partial-match • confidence 0.48
complaint
CABINET DOOR TO THE LEFT OF KITCHEN SINK HINGE IS LOOSE AT THE BOTTOM
partial-match • confidence 0.48
cause
NOTED ON DAF
needs-review • confidence 0.27
cause
NOTED ON DAF
needs-review • confidence 0.27
correction
HINGE NEEDS TO BE ADJSUTED
partial-match • confidence 0.39
correction
HINGE NEEDS TO BE ADJSUTED
partial-match • confidence 0.39
complaint
THE CABINET STILE BELOW KITCHEN COUNTER HAS A FADED AREA *26962*
needs-review • confidence 0.29
complaint
THE CABINET STILE BELOW KITCHEN COUNTER HAS A FADED AREA *26962*
needs-review • confidence 0.29
cause
NOTED ON DAF
needs-review • confidence 0.19
cause
NOTED ON DAF
needs-review • confidence 0.19
correction
COLOR, FILL AND BLEND AREA
needs-review • confidence 0.22
correction
COLOR, FILL AND BLEND AREA
needs-review • confidence 0.22
complaint
CEILING STRIP IN KITCHEN HAS BROWN STICKY SPOTS ON ONE END
needs-review • confidence 0.24
complaint
CEILING STRIP IN KITCHEN HAS BROWN STICKY SPOTS ON ONE END
needs-review • confidence 0.24
cause
NOTED ON DAF DONE AT FACTORY INSTALL TN, TRI-AM RV CENTER-EAST Customer #: 47602
needs-review • confidence 0.24
cause
NOTED ON DAF DONE AT FACTORY INSTALL TN, TRI-AM RV CENTER-EAST Customer #: 47602
needs-review • confidence 0.24
correction
CLEAN AND COLOR AREA
needs-review • confidence 0.29
correction
CLEAN AND COLOR AREA
needs-review • confidence 0.29
complaint
TOP FASCIA ON KITCHEN SLIDE HAS A CHIPPED AREA *47602*
needs-review • confidence 0.22
complaint
TOP FASCIA ON KITCHEN SLIDE HAS A CHIPPED AREA *47602*
needs-review • confidence 0.22
cause
NOTED ON DAF
needs-review • confidence 0.19
cause
NOTED ON DAF
needs-review • confidence 0.19
correction
FILL, COLOR AND BLEND AREA
needs-review • confidence 0.22
correction
FILL, COLOR AND BLEND AREA
needs-review • confidence 0.22
complaint
HOLES ON THE KITCHEN SLIDE FASCIA
needs-review • confidence 0.29
complaint
HOLES ON THE KITCHEN SLIDE FASCIA
needs-review • confidence 0.29
cause
NOTED ON DAF
needs-review • confidence 0.27
cause
NOTED ON DAF
needs-review • confidence 0.27
correction
FILL, COLOR AND BLEND AREA
needs-review • confidence 0.27
correction
FILL, COLOR AND BLEND AREA
needs-review • confidence 0.27
complaint
BLACK MARKS ON WALL IN LIVING AREA
needs-review • confidence 0.25
complaint
BLACK MARKS ON WALL IN LIVING AREA
needs-review • confidence 0.25
cause
NOTED ON DAF
needs-review • confidence 0.21
cause
NOTED ON DAF
needs-review • confidence 0.21
correction
CLEAN AND COLOR BLEND AREA
needs-review • confidence 0.22
correction
CLEAN AND COLOR BLEND AREA
needs-review • confidence 0.22
complaint
STILE ON TOP OF KITCHEN ISLAND ALL ACROSS TOP IS DAMAGED AREA IS SCRATCHED
partial-match • confidence 0.38
complaint
STILE ON TOP OF KITCHEN ISLAND ALL ACROSS TOP IS DAMAGED AREA IS SCRATCHED
partial-match • confidence 0.38
cause
NOTED ON DAF DAMAGED AT FACTORY INSTALL
needs-review • confidence 0.26
cause
NOTED ON DAF DAMAGED AT FACTORY INSTALL
needs-review • confidence 0.26
correction
REMOVE AND REINSTALL COUNTER TOP TO ACCESS THE DAMAGED STILE REMOVE STILE AND REPLACE WITH NEW
needs-review • confidence 0.30
correction
REMOVE AND REINSTALL COUNTER TOP TO ACCESS THE DAMAGED STILE REMOVE STILE AND REPLACE WITH NEW
needs-review • confidence 0.30
complaint
STILE ON THE SIDE OF THE KITCHEN ISLAND IS SCRATCHED
needs-review • confidence 0.23
complaint
STILE ON THE SIDE OF THE KITCHEN ISLAND IS SCRATCHED
needs-review • confidence 0.23
cause
NOTED ON DAF DAMAGED AT INSTALL
needs-review • confidence 0.23
cause
NOTED ON DAF DAMAGED AT INSTALL
needs-review • confidence 0.23
correction
REPLACE STILE BOARD WHILE COUNTER TOP IS OFF ON LINE 10
needs-review • confidence 0.23
correction
REPLACE STILE BOARD WHILE COUNTER TOP IS OFF ON LINE 10
needs-review • confidence 0.23
complaint
HOLE IN WALL ABOVE PANEL CABINET
partial-match • confidence 0.45
complaint
HOLE IN WALL ABOVE PANEL CABINET
partial-match • confidence 0.45
cause
NOTED ON DAF
needs-review • confidence 0.24
cause
NOTED ON DAF
needs-review • confidence 0.24
correction
FILL, COLOR AND BLEND AREA
needs-review • confidence 0.29
correction
FILL, COLOR AND BLEND AREA
needs-review • confidence 0.29
complaint
VALANCE OVER WINDOW IN LIVING HAS GREASE ON MATERIAL
needs-review • confidence 0.31
complaint
VALANCE OVER WINDOW IN LIVING HAS GREASE ON MATERIAL
needs-review • confidence 0.31
cause
NOTED ON DAF
needs-review • confidence 0.23
cause
NOTED ON DAF
needs-review • confidence 0.23
correction
REMOVE VALANCE AND CLEAN MATERIAL THEN REINSTALL
needs-review • confidence 0.27
correction
REMOVE VALANCE AND CLEAN MATERIAL THEN REINSTALL
needs-review • confidence 0.27
complaint
BEDROOM DOOR FRAME HAS SEVERAL HOLES IN STILE TN, TRI-AM RV CENTER-EAST Customer #: 47602
needs-review • confidence 0.13
complaint
BEDROOM DOOR FRAME HAS SEVERAL HOLES IN STILE TN, TRI-AM RV CENTER-EAST Customer #: 47602
needs-review • confidence 0.13
cause
NOTED ON DAF
needs-review • confidence 0.00
cause
NOTED ON DAF
needs-review • confidence 0.00
correction
FILL, COLOR AND BLEND
needs-review • confidence 0.00
correction
FILL, COLOR AND BLEND
needs-review • confidence 0.00
complaint
STILE ACROSS THE BOTTOM OF THE HEAD BOARD IN BEDROOM IS SCRATCHED
needs-review • confidence 0.25
complaint
STILE ACROSS THE BOTTOM OF THE HEAD BOARD IN BEDROOM IS SCRATCHED
needs-review • confidence 0.25
cause
NOTED ON DAF DAMAGED AT INSTALL
needs-review • confidence 0.25
cause
NOTED ON DAF DAMAGED AT INSTALL
needs-review • confidence 0.25
correction
REMOVE DAMAGED STILE AND REPLACE WITH NEW
needs-review • confidence 0.25
correction
REMOVE DAMAGED STILE AND REPLACE WITH NEW
needs-review • confidence 0.25
complaint
VENT ON BEDROOM CEILING IS BROKEN
partial-match • confidence 0.36
complaint
VENT ON BEDROOM CEILING IS BROKEN
partial-match • confidence 0.36
cause
NOTED ON DAF
needs-review • confidence 0.25
cause
NOTED ON DAF
needs-review • confidence 0.25
correction
REPLACE VENT
needs-review • confidence 0.25
correction
REPLACE VENT
needs-review • confidence 0.25
complaint
AWNING FABRIC HAS A HOLE IN IT
needs-review • confidence 0.25
complaint
AWNING FABRIC HAS A HOLE IN IT
needs-review • confidence 0.25
cause
NOTED ON DAF
needs-review • confidence 0.25
cause
NOTED ON DAF
needs-review • confidence 0.25
correction
REPLACE THE AWNING FABRIC
needs-review • confidence 0.25
correction
REPLACE THE AWNING FABRIC
needs-review • confidence 0.25
Evidence Thread
Ashlee Olsen
processor • Apr 8, 2026, 5:53 PM
submitted PA#2635773
Ashlee Olsen
processor • Apr 9, 2026, 12:08 PM
@Stephanie D WO 26962 FR feedback:
job 2:
04/09/2026mpegan@forestriverinc.comHello, the scuffing seems to be very surface level. Is it possible for the tech to repair this instead of replacing? Thank you.
job 3:
Denied04/09/2026mpegan@forestriverinc.comHello there - We respectfully decline this repair request, as the photos do show the slightest of a gap but it is not something we feel requires a repair and does not present an issue at this time. However, should a defect arise in the future, we have made a note of this for further evaluation. As always, please contact us with any questions at 574-642-8907 or by email: rockwoodflagstaffauths@forestriverinc.com
job 4:
Denied04/09/2026mpegan@forestriverinc.comHello there - We respectfully decline this repair request, as the photos do show the slightest of a gap but it is not something we feel requires a repair and does not present an issue at this time. However, should a defect arise in the future, we have made a note of this for further evaluation. As always, please contact us with any questions at 574-642-8907 or by email: rockwoodflagstaffauths@forestriverinc.com.
job 18:
04/09/2026mpegan@forestriverinc.comHello, with this being such a small area we do offer a repair compound through our parts department that comes directly from the vendor. We can offer to cover the part costs and 0.50hr towards repairing the awning fabric. Upon your acknowledgement we will authorize for the compound and the repair. Thank you.
Stephanie Davis
dealer_or_external • Apr 9, 2026, 2:16 PM
@Ashlee O Job 2, we will repair and will ask .30 labor
Job 18, we will accept the repair and .50 labor. We will also file on our end this has been repaired for the future.
As for jobs 3 and 4, we will accept the denial and note on our end as well.
Ashlee Olsen
processor • Apr 9, 2026, 2:46 PM
Thank you, notes made in FR
Ashlee Olsen
processor • Apr 9, 2026, 4:02 PM
approved
job 1 .4
job 2 .3 authorized to repair the awning arm scratch
job 3 denied
job 4 denied
job 5 .2
job 6 .1
job 7 .3
job 8 .3
job 9 .2
job 10 3.5
job 11 .5 04/09/2026mpegan@forestriverinc.comHello, I have reduced the approved labor amount as the countertop will already be removed for the repairs being made on line 10. All that will need done is loosening the existing stile to remove, then cutting and placing the new stile. Thank you.
job 12 .2
job 13 .3
job 15 .2
job 16 1.5
job 17 .1
job 18 .5
04/09/2026mpegan@forestriverinc.comAuthorized to purchase the compound repair kit and repair the fabric. Thank you!
Stephanie Davis
dealer_or_external • Apr 10, 2026, 8:59 AM
@Tessa C Approved to order the following
Line 10: stile for island
Line 11: stile for side of island
Line 16: Stile for the headboard on the bed
Line 17: interior ceiling vent
Line 18: compound repair kit
Tessa Coffey
dealer_or_external • Apr 10, 2026, 2:08 PM
@Stephanie D had to reach out to forest river for the head board, had to send them pictures of it. just waiting on a response
Tessa Coffey
dealer_or_external • Apr 10, 2026, 3:55 PM
@Stephanie D ON ORDER 17916
Ashlee Olsen
processor • Jul 14, 2026, 7:18 PM
submitted C#2635773
Ashlee Olsen
processor • Jul 22, 2026, 3:38 PM
@Stephanie D labor total is off on this one, job 2 was approved .3 total submitted $2006.35 @Stephanie K FYI
Ashlee Olsen
processor • Jul 22, 2026, 3:38 PM
paid $2006.35 7/21 check #3196866
Stephanie Davis
dealer_or_external • Jul 22, 2026, 4:00 PM
Oops! I will correct this on my end, thanks!
Claim Files
COMPLETED WO.pdf
pdf • Jul 14, 2026, 4:18 PM • 415,848 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26962/COMPLETED WO.pdf
WO.pdf
pdf • Apr 8, 2026, 4:52 PM • 416,586 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26962/WO.pdf
DAF.pdf
pdf • Apr 8, 2026, 4:52 PM • 1,101,524 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26962/DAF.pdf