Claim 26865

Claim explorer / evidence thread

Claim 26865

TRI 1202 • Ashlee • OEM Review • k-z-rv

Next Recommended Action

Review Short-Pay

Overdue / escalation ready

Reason

OEM Response Deadline Exceeded

Deadline

Overdue / escalation ready

Estimated recovery

Pending payment match

Send Follow-Up

risk 0.90 deadline Overdue / escalation ready images 14 matched 0 review 6

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

191d elapsed • 0d remaining

Analyzed

Completed stage

191d elapsed • 0d remaining

Awaiting OEM

Completed stage

191d elapsed • 0d remaining

Auto-Approved

Completed stage

191d elapsed • 0d remaining

Payment Due

Overdue / escalation ready

191d elapsed • 0d remaining • Overdue

Escalation Eligible

Upcoming statutory deadline

191d elapsed • 0d remaining

Resolved

Upcoming statutory deadline

191d elapsed • 0d remaining

AI Claim Analysis

Estimated Recovery Amount

Pending payment match

What this claim may still be worth based on current evidence.

Compliance Score

10/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded

Missing Items

missing_unit_id_photo • damage_signal_without_damage_photo • low_quality_photo_package

Deadline Status

Overdue / escalation ready

191 days open in the visible workflow.

Recommended Action

Review Short-Pay

This is the fastest next move from the current workflow stage.

Dossier completeness

Dossier has not been generated yet. Evidence presence is not treated as complete.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: Apr 23, 2026, 3:33 PM to Jun 20, 2026, 2:56 AM.

Indexed evidence

16 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

191 days open in the visible workflow; risk score 0.90.

Claim Summary

Evidence summary

images=14; damage=0; unit=0; parts=0; doc=0; gaps=missing_unit_id_photo,damage_signal_without_damage_photo,low_quality_photo_package • Unit 2026 K Z RV • VIN 4EZTK1814T5067765

Path

/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/K-Z RV/26865/COMPLETED WO.pdf

Timeline

First seen Apr 23, 2026, 3:33 PM • last seen Jun 20, 2026, 2:56 AM

Evidence flags

missing unit id photo • damage signal without damage photo • low quality photo package

Comment Intelligence

Thread depth

13 indexed side comments on this claim.

Latest visible thread signal

Jun 3, 2026, 5:05 PM • processor • paid $1216.69 6/3

Role mix

Dealer 0 • OEM 0 • Processor 4

Decision cues

Denial signals 0 • info / missing-doc asks 2 • approval signals 2

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

LINE 1 ROOF WHERE WATER IS COMING IN.jpg

damage-photo

No human-level description yet.

damage-photo

Claim line 1 linkage: Roof water intrusion (“ROOF WHERE WATER IS COMING IN”). Visible condition: - Close-up of RV roof/side edge area with beige textured exterior surface above black roof/edge trim or gutter. - At the right corner/seam, sealant/caulk appears torn, lifted, or poorly adhered, leaving a possible gap/opening. - Black trim below shows a small nick/puncture or damaged spot. - Image supports suspected water entry at roof edge/corner seam. Parts/components: - Roof membrane or exterior

Human interpretation • confidence 0.00

damage-photo

No human-level description yet.

damage-photo

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

Warranty claim image (LINE 1.jpg) shows a light woodgrain interior wall panel with a black electrical outlet/receptacle partially visible at the lower left. Above the outlet is a narrow vertical yellow/brown discoloration or stain running down the panel, suggesting possible water/adhesive staining or panel finish damage. No labels, documents, or readable text are visible. Likely linked to claim line 1 for interior wall/panel cosmetic damage near an electrical outlet.

Human interpretation • confidence 0.00

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

Claim line 1 image shows exterior RV roof/edge area with visible sealant work. - **Visible damage/condition:** Black roof edge/corner trim area has torn, cracked, or deformed sealant/adhesive with a rough opening/gap at the corner. White lap sealant is adjacent and appears thick/uneven but mostly intact. - **Parts/components:** Roof membrane or roof surface, black perimeter/edge molding/trim, corner/joint area, sealant/caulking, lower side rail/awning-style extrusion nearby. - **Labels/text:**

Human interpretation • confidence 0.00

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

Warranty image for case 26865 / Line 1 shows a close-up of an RV exterior roof/edge area. The circled area highlights damaged or failed black sealant/caulking at a corner where the white roof membrane or molding meets a black rail/trim component. The sealant appears torn, wrinkled, lifted, and uneven, with possible gaps or poor adhesion that could allow water intrusion. Nearby components include the white textured roof surface, white molded sealant/edge buildup, black perimeter trim/rail with fa

Human interpretation • confidence 0.00

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

RV interior bedroom area. Visible wood-grain overhead cabinet above a bed/mattress, adjacent to a side wall with light textured wall covering. Red markings highlight: - Upper right cabinet/ceiling corner area: possible trim/seam issue or misalignment/gap at the cabinet end panel/ceiling-wall junction. - Wall area below cabinet: black rectangular wall plate/switch or outlet visible; red circle appears to indicate the wall area beneath the cabinet, but no clear damage is visible in the photo. Co

Human interpretation • confidence 0.00

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

supporting-image

Claim line 1 image shows an RV interior upper cabinet/ceiling corner. - **Visible components:** Light woodgrain cabinet/overhead storage, cabinet door with raised trim, adjacent vertical trim panel, ceiling panel, textured light wall panel, black rectangular wall-mounted fixture/control plate. - **Visible damage/issue:** Apparent separation/gap and uneven joint along the top cabinet/ceiling seam near the corner; trim/panel alignment looks slightly uneven. No obvious broken hardware or water sta

Human interpretation • confidence 0.00

supporting-image

No human-level description yet.

supporting-image

No human-level description yet.

Claim Lines

complaint

DURING LOT CHECK TECH FOUND THE ROOF IS LEAKING AND CAUSED WATER DAMAGE WITHIN THE UNIT

needs-review • confidence 0.23

complaint

DURING LOT CHECK TECH FOUND THE ROOF IS LEAKING AND CAUSED WATER DAMAGE WITHIN THE UNIT

needs-review • confidence 0.23

cause

TECH VERIFIED WATER IS GETTING INTO UNIT FROM THE FRONT DS GUTTER RAIL NOT BEING SEALED CORRECTLY AT FACTORY. ALSO FOUND SMALL OPEN VOID IN SEALANT ON ROOF. THESE ISSUES HAVE ALLOWED WATER TO ENTER UNIT AND DAMAGE A CEILING TN, TRI-AM RV CENTER-EAST Customer #: 47602 PANEL,LOWER FRONT INT PANEL,GRAY PANEL AT SIDE OF MATTRESS AND WATER ON PLASTIC COVERING OF MATTRESS.

needs-review • confidence 0.34

cause

needs-review • confidence 0.34

correction

SEAL GUTTER RAILING AND VOID ON FRONT TO PREVENT FURTHER LEAKING/DAMAGE.REMOVE AND REPLACE THE CEILING PANEL THAT IS CURVED,WALL PANEL WHERE ELECTRICAL OUTLET IS,LOWER GRAY PANEL AT MATTRESS AND CLEAN MATTRESS PLASTIC COVERING.

needs-review • confidence 0.34

correction

needs-review • confidence 0.34

Evidence Thread

Ashlee Olsen

processor • Mar 21, 2026, 2:41 PM

submitted PA#KZ630579

Ashlee Olsen

processor • Mar 25, 2026, 11:44 AM

approved 4

Stephanie Davis

dealer_or_external • Mar 25, 2026, 3:40 PM

@Tessa C approved to order the following for line 1 . 3- batten strips Panels for the curve wall in front lower gray panel These are the ones we just went out and looked at and measured together!

Tessa Coffey

dealer_or_external • Mar 25, 2026, 4:04 PM

@Stephanie D batten piece for the cabinet as well right?

Tessa Coffey

dealer_or_external • Mar 25, 2026, 4:15 PM

@Stephanie D reached out to kz since i cant access it on my computer

Tessa Coffey

dealer_or_external • Mar 26, 2026, 1:18 PM

@Stephanie D on order 17857

Stephanie Davis

dealer_or_external • Apr 24, 2026, 4:26 PM

@Tessa C Part update please

Tessa Coffey

dealer_or_external • Apr 24, 2026, 4:30 PM

@Stephanie D reached out to get eta also cc'd you in the email

Tessa Coffey

dealer_or_external • Apr 27, 2026, 9:29 AM

@Stephanie D SHOWING THAT ITS COMING FROM CEVA....ETA IS 4/27

Tessa Coffey

dealer_or_external • Apr 28, 2026, 10:35 AM

@Stephanie D ALL PARTS ARE HERE FOR THIS ONE. OPENED AND CHECKED FOR DAMAGE UPON ARRIVAL...ATTACHED PHOTOS IN THE FILE. ALL PARTS ARE IN ONE CRATE IN THE BAY

Stephanie Davis

dealer_or_external • Apr 28, 2026, 12:40 PM

In service folder for repair

Ashlee Olsen

processor • May 20, 2026, 2:08 PM

submitted C#KZ630579

Ashlee Olsen

processor • Jun 3, 2026, 5:05 PM

paid $1216.69 6/3