Claim explorer / evidence thread
Claim 26821
TRI 1202 • Ashlee • Paid • forest-river
risk 0.70
deadline Overdue / escalation ready
images 28
matched 0
review 9
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
9
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
24
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 24, 2026, 3:05 PM.
Indexed evidence
6 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=28; damage=0; unit=0; parts=0; doc=0; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2025 Forest River • VIN 4X4TRLF20SZ197340
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26821/COMPLETED WO.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 24, 2026, 3:05 PM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
15 indexed side comments on this claim.
Latest visible thread signal
Apr 22, 2026, 3:53 PM • processor • paid $280.02 4/21 check #3144359
Role mix
Dealer 0 • OEM 0 • Processor 10
Decision cues
Denial signals 0 • info / missing-doc asks 4 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Warranty image for case 26821 / Line 2 shows an interior RV window/shade area. Visible components include a black fabric roller shade or window covering, black metal window/frame track, translucent/striped window insert or screen, screws, and a red/white latch/handle mechanism.
Visible issue: the lower edge of the black shade fabric appears wrinkled, puckered, and uneven/sagging along the hem near the center-left, suggesting fabric deformation or poor fit/installation. No clear tear or broken h
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
- **Visible damage:** No clear damage or defect visible in this wide exterior photo. Image appears to document overall unit condition/identity rather than a specific failed part.
- **Unit/parts shown:** Forest River Rockwood travel trailer, front cap, front windshield/window, sidewall, entry door, exterior storage doors, slide/awning assemblies, roof A/C, marker lights, tandem axles/wheels, A-frame hitch, tongue jack, safety chains, front utility/battery/propane cover.
- **Labels/text visibl
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Claim line 2 image shows a tape measure documenting the width of a window/shade/screen area, reading approximately 48–49 inches across. Visible components include a black textured wall/panel on the left, light patterned wall panel on the right, and a black mesh roller shade/screen with top and bottom cylindrical bars. No obvious physical damage is visible in this photo; it appears to be measurement documentation for repair/parts sizing. Tape markings visible include “4F” and “48,” with inch mark
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Exterior curb-side view of a Forest River Rockwood Roo Ultra Lite travel trailer.
- **Visible components:** Full-length black patio awning/roller tube along roofline, awning fabric extended close to sidewall, side entry door with grab handle, windows, tandem wheels, stabilizer jack, exterior vents/ports.
- **Visible condition/damage:** Awning fabric/valance area appears noticeably wrinkled/wavy along much of the roll tube. No obvious tear, missing hardware, or wall damage is clearly visible in
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Exterior curb/entry side of Forest River “...WOOD” Ultra Lite travel trailer.
- **Visible components:** black patio awning/roller along upper sidewall, awning end cap/front arm area near entry door, entry door with grab handle, large tinted window, furnace/water heater/utility vents, wheel/fender, lower skirt trim.
- **Visible damage/issue:** awning hardware appears abnormal at the upper left area: a black strap/arm/bracket is hanging down from the awning rail/roller area, suggesting a detached
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
- **Visible area:** Curb/passenger side of a Forest River RV/trailer, upper sidewall and entry area.
- **Primary component shown:** Full-length black patio awning/roller assembly along roofline, with front awning head/end cap and vertical arm/bracket visible near the entry door.
- **Damage/condition observed:** No clear tear, break, or detached part visible. Awning appears stowed; there may be slight unevenness/waviness or shadowing along the underside of the awning roll, but this is not conclus
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Claim line 2 image shows a close-up of a black textured interior panel/trim above a window or shade assembly. A hand is pulling the lower edge outward, showing a gap/separation along the bottom seam where the black material/trim appears loose or not fully attached. Visible components include the black textured panel, lower rounded black trim/rail, and part of a window/shade frame below. No labels, serial numbers, or document text are visible. Repair context likely relates to re-securing or repla
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Exterior curb/entry side of a Forest River/Rockwood travel trailer shown in a lot.
- **Visible components:** Power patio awning assembly across upper sidewall, black awning roller/fabric tube, front vertical awning arm/rail, entry door with window, grab handle, side vent, decals/labels.
- **Visible damage/condition:** Awning appears partially extended or not fully stowed; the roller/fabric tube is exposed along the roofline. No clear crack, tear, missing fastener, or wall damage is visible from
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Exterior curb-side/front-quarter view of a Forest River Rockwood Ultra Lite travel trailer. Visible components include the sidewall, front cap seam/trim, awning rail and black awning tube/arms, entry door, baggage doors, windows, marker lights, lower skirt, wheels, and front diamond-plate/ A-frame area.
Visible issue: at the upper front side/corner roofline near the curved front cap and awning rail, a black trim/gutter or seal piece appears loose, lifted, or deformed, with a small protruding/fl
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
- **Visible unit/components:** Forest River Rockwood Ultra Lite travel trailer, front cap and curb/passenger side shown. Visible front cap, “ROCKWOOD” branding, “RW Ultra Lite” logo, A-frame/tongue, propane tank cover, diamond-plate front rock guard, marker lights, entry door, windows, exterior awnings/arms, wheels/tires.
- **Visible damage/condition:** No clear structural damage visible in this photo. Front cap/side panels appear intact from this angle. Some dirt/water spotting on front cap and
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
- **View/vehicle:** Rear exterior of a Forest River Rockwood Ultra Lite travel trailer in dealer lot, wet pavement/overcast conditions.
- **Visible components:** Rear wall panel, upper roof/rear cap seam with black trim/gutter, red clearance lights, rear window, ladder, spare tire cover, bumper/hitch area, tail lights, roof-mounted vent/A/C shroud visible above roofline.
- **Visible damage/condition:** No clear impact damage, cracks, or missing parts visible from this distance. Upper rear trim/g
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Exterior curb-side view of Forest River Rockwood Ultra Lite travel trailer. Visible components include the black Solera awning assembly with roller tube/fabric extended along the upper sidewall, vertical awning support arms, entry door with grab handle, side windows, wheels, lower skirt/trim, and exterior graphics.
Visible text/labels: “ROCKWOOD,” “RW Ultra Lite,” and a small “Solera” label on the awning arm. No document or screenshot text present.
Damage/condition: No clear breakage is visibl
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
Claim Lines
complaint
CS THAT THE KITCHEN SINK HAS A LEAK FROM THE WATER LINES WHEN WATER IS NOT IN USE FROM THE FAUCET CORRECTION: NO WORK PREFORMED Subtotal for Job #1: 0.00 MARTIN, KEITH Customer #: 89164 Job #2 - Warranty COMPLAINT: CS THAT THE BLIND BEHIND THE COUCH HAS A WRINKLE IN THE FABRIC THAT WONT COME OUT
needs-review • confidence 0.17
complaint
CS THAT THE KITCHEN SINK HAS A LEAK FROM THE WATER LINES WHEN WATER IS NOT IN USE FROM THE FAUCET CORRECTION: NO WORK PREFORMED Subtotal for Job #1: 0.00 MARTIN, KEITH Customer #: 89164 Job #2 - Warranty COMPLAINT: CS THAT THE BLIND BEHIND THE COUCH HAS A WRINKLE IN THE FABRIC THAT WONT COME OUT
needs-review • confidence 0.17
complaint
CS THAT THE KITCHEN SINK HAS A LEAK FROM THE WATER LINES WHEN WATER IS NOT IN USE FROM THE FAUCET CORRECTION: NO WORK PREFORMED Subtotal for Job #1: 0.00 MARTIN, KEITH Customer #: 89164 Job #2 - Warranty COMPLAINT: CS THAT THE BLIND BEHIND THE COUCH HAS A WRINKLE IN THE FABRIC THAT WONT COME OUT
needs-review • confidence 0.17
cause
SHADE MATERIAL IS SEPARATING FROM THE LOWER METAL PIECE
needs-review • confidence 0.09
cause
SHADE MATERIAL IS SEPARATING FROM THE LOWER METAL PIECE
needs-review • confidence 0.09
cause
SHADE MATERIAL IS SEPARATING FROM THE LOWER METAL PIECE
needs-review • confidence 0.09
correction
REPLACE SHADE
needs-review • confidence 0.03
correction
REPLACE SHADE
needs-review • confidence 0.03
correction
REPLACE SHADE
needs-review • confidence 0.03
Evidence Thread
Ashlee Olsen
processor • Mar 16, 2026, 5:41 PM
@Stephanie D Can you upload the WO for this one please?
Ashlee Olsen
processor • Mar 17, 2026, 11:32 AM
submitted PA#2611564
Ashlee Olsen
processor • Mar 17, 2026, 1:38 PM
@Stephanie D Here's the feedback from, FR on this one: Please see attached document for repair instructions to reattach the shade rail. Please let us know if this fixes the issue
Stephanie Davis
dealer_or_external • Mar 17, 2026, 1:55 PM
Tech did attempt to do this with no success. @Ashlee O I should have put that on there, we were questioning if they would say we damaged it!
Ashlee Olsen
processor • Mar 17, 2026, 2:03 PM
Oh got it! I just sent that reply to FR. Thank you!
Ashlee Olsen
processor • Mar 17, 2026, 2:43 PM
@Stephanie D WO 26821 FR feedback: Please provide a picture showing the vendor tag on the top shade rail. Once we have this, we can authorize for replacement.
Ashlee Olsen
processor • Mar 20, 2026, 2:27 PM
authorized .2 to attempt repair and .2 to replace the shade
Stephanie Davis
dealer_or_external • Mar 21, 2026, 2:56 PM
@Tessa C Approved to order,
Line 2: shade no tag CJS is the tech on this
Tessa Coffey
dealer_or_external • Mar 23, 2026, 9:14 AM
@Stephanie D ON ORDER 17844
Tessa Coffey
dealer_or_external • Mar 24, 2026, 11:01 AM
@Stephanie D PARTS UPDATE. ETA 3/25
Tessa Coffey
dealer_or_external • Mar 25, 2026, 1:03 PM
@Stephanie D shade is here
Ashlee Olsen
processor • Apr 10, 2026, 5:08 PM
submitted C#2611564
Ashlee Olsen
processor • Apr 10, 2026, 5:08 PM
@Stephanie D Hey lady! Approved labor was .2 to repair and .2 to replace, total of .4, just FYI. Total submitted is @280.02
Ashlee Olsen
processor • Apr 10, 2026, 5:08 PM
@Stephanie D Hey lady! Approved labor was .2 to repair and .2 to replace, total of .4, just FYI. Total submitted is $280.02
Ashlee Olsen
processor • Apr 22, 2026, 3:53 PM
paid $280.02 4/21 check #3144359
Claim Files
COMPLETED WO.pdf
pdf • Apr 10, 2026, 4:24 PM • 415,584 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26821/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Apr 10, 2026, 4:24 PM • 415,584 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26821/COMPLETED WO.pdf
Reattaching roller shade guide.pdf
pdf • Mar 17, 2026, 1:36 PM • 101,606 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26821/Reattaching roller shade guide.pdf
Reattaching roller shade guide.pdf
pdf • Mar 17, 2026, 1:36 PM • 101,606 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26821/Reattaching roller shade guide.pdf
WO.pdf
pdf • Mar 17, 2026, 9:37 AM • 414,191 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26821/WO.pdf
WO.pdf
pdf • Mar 17, 2026, 9:37 AM • 414,191 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26821/WO.pdf