Claim explorer / evidence thread
Claim 26790
TRI 1202 • Ashlee • Warranty Checks • forest-river
risk 0.35
deadline Approaching deadline
images 27
matched 0
review 32
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
191d elapsed • 0d remaining
Analyzed
Completed stage
191d elapsed • 0d remaining
Awaiting OEM
Completed stage
191d elapsed • 0d remaining
Auto-Approved
Completed stage
191d elapsed • 0d remaining
Payment Due
Approaching deadline
191d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
191d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
191d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$1,250.00
What this claim may still be worth based on current evidence.
Compliance Score
65/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
32
missing_unit_id_photo
Deadline Status
Approaching deadline
191 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 1 • RO lines 21 • human-described photos 0 • 3C unknown • reconciliation reconciled • linked side comments 6
Gaps: no human level images • no human level image description • three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
39
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Oct 31, 2026, 2:54 AM.
Indexed evidence
13 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Possible
Damage or unit-ID evidence may need expert discipline if the matter escalates.
Escalation posture
Escalation watch
191 days open in the visible workflow; risk score 0.35.
Claim Summary
Evidence summary
images=27; damage=1; unit=0; parts=1; doc=0; gaps=missing_unit_id_photo • Unit 2025 Forest River • VIN 4X4FSAR28SJ048285
Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Forest River 2026
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Oct 31, 2026, 2:54 AM
Evidence flags
missing unit id photo
Comment Intelligence
Thread depth
30 indexed side comments on this claim.
Latest visible thread signal
Jun 30, 2026, 2:10 PM • processor • paid $1335.40 6/9 check #3173523
Role mix
Dealer 0 • OEM 0 • Processor 11
Decision cues
Denial signals 0 • info / missing-doc asks 12 • approval signals 5
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
damage-photo
Close-up photo of a grey/black rubber seal or gasket, likely around an RV opening/edge. The damaged area is marked with a blue circle. Within the circled area the seal appears torn/split, deformed, and partially separated, with ragged rubber edges and a visible gap along the seal channel. Adjacent black trim/frame surface is visible; nearby soft fabric/plastic material is out of focus. No readable labels, VIN, part numbers, or document text are present.
Repair context: supports replacement or r
Human interpretation • confidence 0.00
damage-photo
No human-level description yet.
damage-photo
No human-level description yet.
damage-photo
No human-level description yet.
parts-photo
Everchill refrigerator-freezer data tag visible with model and serial.
Human interpretation • confidence 0.92
parts-photo
No human-level description yet.
parts-photo
No human-level description yet.
parts-photo
No human-level description yet.
supporting-image
Claim line linkage: File name indicates LINE 4; image appears to document the component/part label rather than a repair condition.
Visible components/context:
- White textured RV panel/wall surface.
- Black vertical frame/trim with two visible fasteners/screws at right edge.
- Lippert/Forest River barcode part label affixed to panel.
Visible damage:
- No clear functional damage shown.
- Possible minor paint chip/scuff near upper screw on black trim, but unclear.
Readable label text:
- FOREST
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Claim line 9 image shows a close-up of a dark gray/black woven fabric panel, likely an interior shade/screen or upholstered surface, with a bottom black trim/rail visible. The fabric has noticeable irregular rectangular discoloration/pressure marks or imprinting across the lower-middle and center areas. No labels, part numbers, screenshots, or document text are visible. Damage appears cosmetic/finish-related to the fabric surface; exact component cannot be confirmed from the image alone.
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Everchill refrigerator shown installed; no clear visible damage in photo.
Human interpretation • confidence 0.77
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Claim image (LINE 4) shows a close-up of a black/gray plastic or rubber trim/seal area, likely around an RV opening/door/window/compartment edge. The visible concern appears to be a torn, split, or separated gray rubber/foam gasket/weatherstrip along the vertical edge, with small gaps/holes and rough damaged material. Adjacent components include black molded trim, a lighter exterior panel/edge, gray fabric/insulation-like material, and a partially visible plastic zipper bag. Gravel is visible ou
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
Claim Lines
complaint
ENTRY DOOR LEAKING AT VERY BOTTOM NEED PROOF OF LEAK, AND DOOR TAG
needs-review • confidence 0.33
complaint
ENTRY DOOR LEAKING AT VERY BOTTOM NEED PROOF OF LEAK, AND DOOR TAG
needs-review • confidence 0.33
cause
TECH FOUND THE ENTRY DOOR NOT CLOSING ALL THE WAY AND LEAVING A GAP IN DOOR.
needs-review • confidence 0.33
cause
TECH FOUND THE ENTRY DOOR NOT CLOSING ALL THE WAY AND LEAVING A GAP IN DOOR.
needs-review • confidence 0.33
correction
ADJUST ENTRY DOOR TO CORRECT POSITION
needs-review • confidence 0.33
correction
ADJUST ENTRY DOOR TO CORRECT POSITION
needs-review • confidence 0.33
complaint
DS BIG COMPARTMENT DOOR LEAKING AND ALLOWING WATER TO ENTER THE COMPARTMENT AREA
needs-review • confidence 0.20
complaint
DS BIG COMPARTMENT DOOR LEAKING AND ALLOWING WATER TO ENTER THE COMPARTMENT AREA
needs-review • confidence 0.20
cause
RUBBER DOOR SEAL DAMAGED FROM THE LOCK STRIKER, THIS IS ALLOWING WATER IN THE COMPARTMENT AREA.
partial-match • confidence 0.45
cause
RUBBER DOOR SEAL DAMAGED FROM THE LOCK STRIKER, THIS IS ALLOWING WATER IN THE COMPARTMENT AREA.
partial-match • confidence 0.45
correction
REMOVE CURRENT COMPARTMENT DOOR SEAL,CLEAN AREA, REPLACE WITH NEW SEAL AND WATER TEST. NEED TO ADJUST LOCK TO PREVENT NEW SEAL FROM BEING DAMAGED AGAIN.
partial-match • confidence 0.41
correction
REMOVE CURRENT COMPARTMENT DOOR SEAL,CLEAN AREA, REPLACE WITH NEW SEAL AND WATER TEST. NEED TO ADJUST LOCK TO PREVENT NEW SEAL FROM BEING DAMAGED AGAIN.
partial-match • confidence 0.41
complaint
CUST REMOVED STICKER PUT ON AT THE FACTORY AND PEELED THE DOOR PAPER OFF
needs-review • confidence 0.09
complaint
CUST REMOVED STICKER PUT ON AT THE FACTORY AND PEELED THE DOOR PAPER OFF
needs-review • confidence 0.09
cause
FACTORY PUT A STICKER ON THE BATHROOM DOOR AND WHEN CUST REMOVED IT THE DOOR OVERLAY PEELED OFF
needs-review • confidence 0.09
cause
FACTORY PUT A STICKER ON THE BATHROOM DOOR AND WHEN CUST REMOVED IT THE DOOR OVERLAY PEELED OFF
needs-review • confidence 0.09
correction
REMOVE AND REPLACE THE BATHROOM DOOR
needs-review • confidence 0.09
correction
REMOVE AND REPLACE THE BATHROOM DOOR
needs-review • confidence 0.09
complaint
LOWER FRIDGE DOOR IS DRAGGING PLEASE GET THE TAG SERIAL AND MODEL BOTH (JPS) *92180*
needs-review • confidence 0.29
complaint
LOWER FRIDGE DOOR IS DRAGGING PLEASE GET THE TAG SERIAL AND MODEL BOTH (JPS) *92180*
needs-review • confidence 0.29
cause
LEFT SIDE FRIDGE DOOR IS HANGING CROOKED AND NOT CLOSING PROPERLY
needs-review • confidence 0.34
cause
LEFT SIDE FRIDGE DOOR IS HANGING CROOKED AND NOT CLOSING PROPERLY
needs-review • confidence 0.34
correction
NEED DOOR INSERTS AND LOWER ARM TO CORRECT CONCERN
needs-review • confidence 0.29
correction
NEED DOOR INSERTS AND LOWER ARM TO CORRECT CONCERN
needs-review • confidence 0.29
complaint
SMALL DRESSER DRAWERS IN BEDROOM WILL NOT CLOSE
needs-review • confidence 0.04
complaint
SMALL DRESSER DRAWERS IN BEDROOM WILL NOT CLOSE
needs-review • confidence 0.04
cause
ALL THE DRAWERS IN THE SMALL DRESSER WILL NOT CLOSE CORRECTLY TRACKS AND RAILS ARE MISSING BEARINGS AND THE SCREW HOLES ARE STRIPPED OUT
needs-review • confidence 0.11
cause
ALL THE DRAWERS IN THE SMALL DRESSER WILL NOT CLOSE CORRECTLY TRACKS AND RAILS ARE MISSING BEARINGS AND THE SCREW HOLES ARE STRIPPED OUT
needs-review • confidence 0.11
correction
NEED TO REPLACE ALL HARDWARE ON ALL 4 DRAWERS
needs-review • confidence 0.03
correction
NEED TO REPLACE ALL HARDWARE ON ALL 4 DRAWERS
needs-review • confidence 0.03
complaint
ONE BLIND IN LIVING AREA AT SEATING HAS A PIN HOLE THAT HAS DEVELOPED WILL NEED THE TAG ON THE TOP OF THE SHADE
partial-match • confidence 0.38
complaint
ONE BLIND IN LIVING AREA AT SEATING HAS A PIN HOLE THAT HAS DEVELOPED WILL NEED THE TAG ON THE TOP OF THE SHADE
partial-match • confidence 0.38
cause
A SMALL PIN HOLE HAS DEVELOPED ON THE MATERIAL OF THE SHADE, MATERIAL IS VERY THIN IN THIS AREA. FAULTY MATERIAL BOURGEOIS, KIRK Customer #: 92180
partial-match • confidence 0.38
cause
A SMALL PIN HOLE HAS DEVELOPED ON THE MATERIAL OF THE SHADE, MATERIAL IS VERY THIN IN THIS AREA. FAULTY MATERIAL BOURGEOIS, KIRK Customer #: 92180
partial-match • confidence 0.38
correction
REMOVE CURRENT SHADE AND REPLACE WITH NEW ONE
needs-review • confidence 0.33
correction
REMOVE CURRENT SHADE AND REPLACE WITH NEW ONE
needs-review • confidence 0.33
complaint
TOILET IS LEAKING WILL NEED CLEAR PHOTO OF TAG CUST SAID IT WAS OVER FLOWING
partial-match • confidence 0.47
complaint
TOILET IS LEAKING WILL NEED CLEAR PHOTO OF TAG CUST SAID IT WAS OVER FLOWING
partial-match • confidence 0.47
cause
WATER VALVE IS NOT CLOSING ALL THE WAY AND ALLOWING A SMALL TRICKLE OF WATER TO PASS THROUGH THIS IS CAUSING THE TO TOILET TO EVENTUALLY OVER FILL
needs-review • confidence 0.32
cause
WATER VALVE IS NOT CLOSING ALL THE WAY AND ALLOWING A SMALL TRICKLE OF WATER TO PASS THROUGH THIS IS CAUSING THE TO TOILET TO EVENTUALLY OVER FILL
needs-review • confidence 0.32
correction
REMOVE AND REPLACE WATER VALVE TO CORRECT ISSUE, THEN TEST
needs-review • confidence 0.32
correction
REMOVE AND REPLACE WATER VALVE TO CORRECT ISSUE, THEN TEST
needs-review • confidence 0.32
Evidence Thread
Stephanie Davis
dealer_or_external • Apr 1, 2026, 4:29 PM
@Ashlee O Only claiming lines
2,4,6,7,8,9 and 11
Ashlee Olsen
processor • Apr 1, 2026, 5:40 PM
submitted PA#2628421
Ashlee Olsen
processor • Apr 2, 2026, 11:23 AM
@Stephanie D WO 26790 FR feedback: job 7
Feedback04/02/2026lacuahuitcuahuizo@forestriverinc.comPlease attach a photo a few feet back to show the complete refrigertor.
job 11
Feedback04/02/2026lacuahuitcuahuizo@forestriverinc.comPlease attach photos showing both (all) sides of the water valve and part removed form the toilet.
Stephanie Davis
dealer_or_external • Apr 2, 2026, 12:21 PM
@Cole P per our convo, I have contacted the customer and waiting on them to call back for the required info.
Stephanie Davis
dealer_or_external • Apr 7, 2026, 11:10 AM
@Ashlee O Requested photos are attached :)
Ashlee Olsen
processor • Apr 7, 2026, 12:00 PM
Thank you! Photo's added to FR
Ashlee Olsen
processor • Apr 7, 2026, 1:37 PM
approved
job 2 .3
job 4 .5 auth to add a washer to door to level it out
job 6 .5
job 7 .5
job 8 1
job 9 .2
job 11 .75
Stephanie Davis
dealer_or_external • Apr 8, 2026, 11:17 AM
@Ashlee O On job 4, we were approved to add a washer to level out. Can we please go back and make them aware the seal itself is damaged on the inside of the compartment door? I will add a photo with the damage.
Stephanie Davis
dealer_or_external • Apr 8, 2026, 11:33 AM
@Tessa C Approved to order the following.
Line 6: bathroom door
Line 7: fridge door inserts (you may have to speak to Joe on this. I am not sure if this needs to be ordered or if we have some.)
Line 8: drawer guides for 4 drawers in bedroom. Joe measured and I am assuming they are all the same size.
Line 9: shade
Line 11: water valve for toilet
Ashlee Olsen
processor • Apr 8, 2026, 11:42 AM
@Stephanie D I apologize, that feedback is for job 7, the fridge.
Stephanie Davis
dealer_or_external • Apr 8, 2026, 11:55 AM
@Ashlee O Thank you!
Stephanie Davis
dealer_or_external • Apr 8, 2026, 11:57 AM
@Tessa C Also approved to order:
Line 4: compartment door seal
Tessa Coffey
dealer_or_external • Apr 8, 2026, 1:40 PM
@Stephanie D reached out to forest river on the door insert for the fridge. also needing to get a measurement on the bathroom door
Ashlee Olsen
processor • Apr 8, 2026, 2:42 PM
approved
job 2 .3
job 4 .5
job 6 .5
job 7 .5 auth to add a washer to door to level it out
job 8 1
job 9 .2
job 11 .75
Stephanie Davis
dealer_or_external • Apr 8, 2026, 3:27 PM
@Ashlee O On line 11 @Tessa C was told the valve is no longer available. I have attached the email chain for line 11. Can we please go back and ask for a complete toilet replacement since the part is not available? And the labor request for 1.25 please?
Tessa Coffey
dealer_or_external • Apr 8, 2026, 3:29 PM
@Stephanie D per our conversation
can't get the toilet valve from forest river. also the fridge door insert i have to contact lci.
Ashlee Olsen
processor • Apr 8, 2026, 4:13 PM
You got it, email sent!
Tessa Coffey
dealer_or_external • Apr 9, 2026, 9:17 AM
@Ashlee O @Stephanie D received a part number for the valve this morning from forest river
Tessa Coffey
dealer_or_external • Apr 9, 2026, 9:18 AM
@Stephanie D on order 17904, just lacking the fridge piece...waiting to hear back from lci
Ashlee Olsen
processor • Apr 9, 2026, 11:58 AM
Yes, same! Thanks Tessa
Tessa Coffey
dealer_or_external • Apr 10, 2026, 9:34 AM
@Stephanie D ALL IS ORDERED BESIDES THE LCI PART. HAD ISSUES WITH THE CARD SO I LET COLE KNOW
Stephanie Davis
dealer_or_external • Apr 10, 2026, 10:29 AM
Thank you
Tessa Coffey
dealer_or_external • Apr 10, 2026, 12:06 PM
@Stephanie D This is on order now. 17907
Tessa Coffey
dealer_or_external • Apr 14, 2026, 1:04 PM
@Stephanie D forest river parts are here still waiting on the lci part. this is the one where they sent us the wrong seal but we have the correct one in stock
Stephanie Davis
dealer_or_external • Apr 15, 2026, 10:57 AM
@Tessa C Ok, just let me know when the LCI part comes in.
Tessa Coffey
dealer_or_external • Apr 17, 2026, 9:35 AM
@Stephanie D LCI PART ARRIVED.
Tessa Coffey
dealer_or_external • May 14, 2026, 9:59 AM
@Stephanie D per our conversation i sent connie a photo of the existing shade and the new shade they sent us. went and double checked to see if there was another color option and there wasnt. also cc'd you in the email to connie
Ashlee Olsen
processor • May 27, 2026, 5:06 PM
submitted C#2628421
Stephanie Kendziorski
processor • Jun 25, 2026, 11:22 AM
done
Ashlee Olsen
processor • Jun 30, 2026, 2:10 PM
paid $1335.40 6/9 check #3173523
Claim Files
26790,27212,27204,27123 paid check.pdf
pdf • Jun 19, 2026, 1:17 PM • 462,323 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Forest River 2026/26790,27212,27204,27123 paid check.pdf
COMPLETED WO.pdf
pdf • May 27, 2026, 2:24 PM • 517,827 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26790/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • May 27, 2026, 2:24 PM • 517,827 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Forest River/26790/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • May 27, 2026, 2:24 PM • 517,827 bytes
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Forest River/26790/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • May 27, 2026, 2:24 PM • 517,827 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/COMPLETED WO.pdf
Line 11 toilet valve not avail.pdf
pdf • Apr 8, 2026, 3:18 PM • 127,073 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26790/Line 11 toilet valve not avail.pdf
Line 11 toilet valve not avail.pdf
pdf • Apr 8, 2026, 3:18 PM • 127,073 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Forest River/26790/Line 11 toilet valve not avail.pdf
Line 11 toilet valve not avail.pdf
pdf • Apr 8, 2026, 3:18 PM • 127,073 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/Line 11 toilet valve not avail.pdf
Line 11 toilet valve not avail.pdf
pdf • Apr 8, 2026, 3:18 PM • 127,073 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/Line 11 toilet valve not avail.pdf
WO.pdf
pdf • Apr 1, 2026, 4:26 PM • 418,452 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26790/WO.pdf
WO.pdf
pdf • Apr 1, 2026, 4:26 PM • 418,452 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Forest River/26790/WO.pdf
WO.pdf
pdf • Apr 1, 2026, 4:26 PM • 418,452 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf
WO.pdf
pdf • Apr 1, 2026, 4:26 PM • 418,452 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Forest River/26790/WO.pdf