Claim Detail

processor • Feb 14, 2026, 5:11 PM

submitted PA#2580673

processor • Feb 16, 2026, 1:01 PM

@Stephanie D WO 26692 FR feedback: Job 1 02/16/2026lvanderpool@forestriverinc.comPlease attach a better picture of the vendor tag or somewhere to show the brand. Thank you job 3 02/16/2026lvanderpool@forestriverinc.comPlease identify what type of battery you have. It is either a sealed or flooded. Sealed has no way to add water and flooded has a way to add water.

processor • Feb 16, 2026, 3:34 PM

@Stephanie D WO 26692 FR feedback Job 2 02/16/2026lvanderpool@forestriverinc.comFor warranty issues, Dealers must contact Cummins/Onan directly. Please refer to the generator's owners manual for contact information. Authorized service facilities can be found at: https://www.cummins.com/locations. If you contact Forest River for authorization or assistance, the Warranty Representative will assist in finding a locally authorized Cummins/Onan facility, but won't be able to authorize repairs unless caused by installation. All complete replacements must be authorized by the manufacturer.

dealer_or_external • Feb 18, 2026, 12:46 PM

@Ashlee O I have attached the requested photos for 1 and 3. However, on line 2 the generator, this is not an Onan/Cummins generator and to my understanding they will not service this generator. If we need to just replace it, we can ask for that. This generator is available on Forest River parts.

processor • Feb 18, 2026, 1:37 PM

Thank you Stephanie, I added the pictures to FR claim & emailed them on the generator.

processor • Feb 20, 2026, 2:03 PM

FR feedback: Job 2 Please attach a picture of the complete generator as well as the model/serial tag. Thank you job 3: Please provide picts of the settings the solar controller is on when it is over charging the battery, thank you

processor • Feb 20, 2026, 2:21 PM

@Stephanie D I am forwarding you an email from the vendor with the feedback they are needing as well as a couple attached videos they sent for you to reference.

dealer_or_external • Feb 20, 2026, 4:51 PM

Gave to tech for results

processor • Feb 23, 2026, 12:51 PM

@Stephanie D just a reminder on this one, thanks!

dealer_or_external • Feb 23, 2026, 12:54 PM

Thank you, @Cole P and I were just speaking about this one! We are going to have a tech pull the unit after lunch.

processor • Feb 23, 2026, 3:20 PM

Thank you! Requested info sent to FR and vendor

processor • Feb 23, 2026, 3:37 PM

@Stephanie D Airxcel is requesting videos, not pictures for job 1

processor • Feb 23, 2026, 3:37 PM

@Stephanie D Airxcel is requesting videos, not pictures

dealer_or_external • Feb 23, 2026, 4:31 PM

@Ashlee O Line 1 video added!

dealer_or_external • Feb 25, 2026, 9:22 AM

since this has been more than 24 hours since our reply is this approved?

processor • Feb 25, 2026, 12:05 PM

Everything on the claim shows it's still in review. I will shoot them an email!

processor • Feb 25, 2026, 1:55 PM

Good afternoon   This situation is like the noise from an air fryer (some may be louder, some quieter).    Here are the steps we can offer to the technician that is working on this.   Run the oven fan to check for noise. Remove the fan shroud (cover). Run the oven fan to check for noise again to see if it improved. Adjust fan blade by bending blades as needed. Replace fan shroud and check for noise again. If needed, place washers at each shroud mounting screw to act as a spacer to prevent fan blades from contacting shroud. We would like to try this and get another reading from the DBA meter.   0.10hrs approved for adjustment.  

dealer_or_external • Feb 25, 2026, 3:35 PM

Can we go back to them for more time? I am requesting 1.0 for the test we have already done and what they are requesting now. 6 mins is not long enough for the required testing.

processor • Feb 25, 2026, 4:24 PM

Stephanie, as per our phone call I sent an email back to FR and Airxcel asking for more time and for the other two additional lines be approved shortly.

processor • Feb 26, 2026, 11:28 AM

@Stephanie D FR feedback: job 1 is authorized for the testing noted above,. here it is again: Good afternoon Thank you for reaching out. The flat rate for the DB test is 0.10 and the fan adjustment is also 0.10 as it is located inside the range and only requires removal of the oven rack to access. I do see pictures were sent and this may have been an additional test. I will give 0.10 for this test as well, though I did specify needing video in our earlier correspondence. This brings the total to 0.30hrs and if the range needs to be replaced, we will give an additional 1.0hrs for that as well. Thank you and have a great afternoon. Damyen Barnard Customer Service Specialist InVision and Forma Brands of Airxcel 2525 John Weaver Pkwy Elkhart, IN 46514 Office: 574.264.2699 Warranty: 574-247-9235 www.Airxcel.com Job 2: denied 02/26/2026lvanderpool@forestriverinc.comYamaha Generators can be worked on by the Dealer with the guidance of NPS. Please call the technical service department at NPS for assistance: npsclaims@npsrvpower.com or 1-866-407-1727. The manufacturer will offer troubleshooting and education on that generator. There is also a decal on the generator with NPS contact information. You are welcome to contact your Forest River Warranty Representative through our First Stop Warranty program so we can determine if it's our problem or if we need the Dealer to go to NPS/Yahama for authorization. job 3: denied 02/26/2026lvanderpool@forestriverinc.comFLD (Flooded Lead-Acid): This setting is for wet-cell batteries (like the deep-cycle marine battery you have if it has caps). It uses a higher absorption voltage (around 14.8V) and includes an automatic equalization cycle that can reach 15V or more

dealer_or_external • Feb 26, 2026, 12:21 PM

Thank you, this unit will be back sometime the week of 3-16-26

processor • Mar 6, 2026, 3:55 PM

submitted PA#2602145- jobs 1 &3 only @Stephanie D

dealer_or_external • Mar 9, 2026, 10:02 AM

@Tessa C Can we please order a stove for line 1 and a solar controller for line 3 We have a phone call for proof of approval.

dealer_or_external • Mar 9, 2026, 11:33 AM

@Stephanie D emailed miranda at forest river since they have a different solar controller listed than whats on this unit.

dealer_or_external • Mar 10, 2026, 11:50 AM

@Stephanie D ON ORDER 17808

processor • Mar 10, 2026, 12:08 PM

approved job 1 1 job 2 1.25

dealer_or_external • Mar 10, 2026, 12:09 PM

Thanks! This has been a ride!

processor • Mar 11, 2026, 11:50 AM

@Stephanie D Are you good if I ask FR to deny this one since we moved these jobs to other WO's?

dealer_or_external • Mar 11, 2026, 4:21 PM

Yes, that is fine with me!

processor • Mar 12, 2026, 11:21 AM

FR denied, jobs moved to other work orders.

dealer_or_external • Mar 16, 2026, 10:10 AM

@Stephanie D THIS PART CAME IN. THERE WAS A LITTLE DAMAGE ON THE SCREEN . TURNING IT BACK IN TO FOREST RIVER TO GET REPLACEMENT.

dealer_or_external • Mar 17, 2026, 2:37 PM

@Stephanie D per our conversation. they are crediting us for the damaged part and getting it on reorder :)

dealer_or_external • Mar 19, 2026, 9:25 AM

@Stephanie D eta on the replacement for the damaged controller is 3/20

dealer_or_external • Mar 20, 2026, 11:27 AM

@Stephanie D this part is in.s/o m-r

dealer_or_external • Mar 20, 2026, 12:17 PM

@Stephanie D STOVE ON ORDER 17839

dealer_or_external • Mar 24, 2026, 11:05 AM

@Stephanie D PARTS UPDATE. ITS ALREADY BEEN INVOICED. HOPEFULLY WE SEE IT BY THE END OF THE WEEK. NOT SURE WHOS DELIVERING IT

dealer_or_external • Apr 2, 2026, 1:43 PM

@Stephanie D Stove arrived. it was tested and inspected upon arrival. photos have been uploaded

dealer_or_external • Apr 2, 2026, 1:46 PM

@Stephanie D Stove arrived. it was tested and inspected upon arrival. photos have been uploaded. Also the email chain has been CC'd to you steppy. since we were verifying that the stove was in the correct one

dealer_or_external • Apr 17, 2026, 3:43 PM

@Ashlee O This is the other side of the completed work for Reed that went with the generator. The claim number is 2602145 that was approved just trying to make this easy!

processor • Apr 17, 2026, 5:16 PM

Thank you Stephanie!

processor • Apr 17, 2026, 5:21 PM

submitted C#2602145

processor • Apr 20, 2026, 1:37 PM

@Stephanie D WO 26692 FR feedback: job 1 & 2: please provide a picture of the serial# for processing. thank you,

processor • Apr 21, 2026, 4:20 PM

@Stephanie D Hey! I'm not seeing anything new uploaded to this folder. All the pictures in here are attached to the claim already.

dealer_or_external • Apr 21, 2026, 5:01 PM

@Ashlee O I did not attach them before, they are now. Sorry

processor • Apr 21, 2026, 5:23 PM

No problem, thank you!

processor • Apr 22, 2026, 2:57 PM

@Stephanie D FR feedback job 3 Feedback04/22/2026atank@forestriverinc.comI'm not sure what data tag you attached, but that is not the model# tag from the solar controller that I am needing for this repair line. Please try again. Thank you,

dealer_or_external • Apr 22, 2026, 4:53 PM

@Ashlee O I am sorry. I think this is what they need, hopefully!

dealer_or_external • Apr 24, 2026, 10:59 AM

@Ashlee O Let's try this one for the model number! Hopefully this is it!

processor • May 6, 2026, 2:47 PM

paid $896.65 5/5 check #3152056