Claim explorer / evidence thread
Claim 26679
TRI 1202 • Ashlee • Paid • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 18
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
145d elapsed • 0d remaining
Analyzed
Completed stage
145d elapsed • 0d remaining
Awaiting OEM
Completed stage
145d elapsed • 0d remaining
Auto-Approved
Completed stage
145d elapsed • 0d remaining
Payment Due
Completed stage
145d elapsed • 0d remaining
Escalation Eligible
Completed stage
145d elapsed • 0d remaining
Resolved
Overdue / escalation ready
145d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
18
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
145 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
14
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Oct 19, 2026, 2:56 AM.
Indexed evidence
2 docs / 6 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
145 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26679/LINE 2 TAG.jpg
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Oct 19, 2026, 2:56 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
24 indexed side comments on this claim.
Latest visible thread signal
Apr 14, 2026, 12:17 PM • processor • paid $213.76 check #1588300
Role mix
Dealer 0 • OEM 0 • Processor 9
Decision cues
Denial signals 1 • info / missing-doc asks 2 • approval signals 7
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Photo shows the product identification label (“tag”) on a Greystone microwave oven.
- **Component/part:** Greystone microwave oven label on appliance body.
- **Visible text:** “GREYSTONE”; “Microwave oven/Micro-onde”; **Model No: GSMW09B**; Product of China; Input 120V AC 60Hz; Output 900W; 2450MHz; FCC ID appears “YI4DWE25PXP02”; caution/use instructions in English/French.
- **Visible damage:** No clear physical damage visible in this image; it is primarily documentation of the model/ID tag.
-
Human interpretation • confidence 0.00
parts-photo
Claim line 1 tag photo: close-up of an appliance/data plate, likely furnace/heater component.
Visible label text:
- Model No.: NT-20SEQ
- Serial No.: 2518003983
- Stock No.: 2504
- Input BTU/hr: 19000
- Output BTU/hr: 14440
- Manifold pressure: 10" W.C.
- Orifice size: 3/64"
- Type of gas: Propane
Visible components: black metal housing/bracket, screw fastener, adjacent gray/white appliance casing and partial warning/info sticker.
Damage condition: no clear physical damage visible in this pho
Human interpretation • confidence 0.00
parts-photo
Claim image “LINE 2 TAG 2.jpg” shows a close-up of an appliance certification/specification label, likely on a microwave unit.
- Visible components: White appliance body/panel with printed safety/spec label.
- Damage observed: No clear physical damage visible in this image; it appears to document the product tag/ID only.
- Readable label text:
- ETL Listed / Intertek 3098825
- Output 900W, 2450MHz
- Date/code: 0322
- Serial/ID appears: W-NA322200106087
- Safety instructions/warnings i
Human interpretation • confidence 0.00
screenshot-evidence
Email screenshot from Keystone/Dutchmen Parts (Melanie Lambert) to Tri-Am Tennessee Parts dated Mon 2/23/2026 9:02 AM.
Visible text/repair context:
- States the microwave “trim ring” is **not available separately**.
- Advises it would require a **complete replacement**.
- Embedded note says: **“725984 is NLA - Clicking ‘Add to Cart’ Will Add New Replacement Part 712063 Check Price in Cart Prior to Checkout.”**
Parts/components referenced:
- Microwave trim ring (unavailable separately)
- Part *
Human interpretation • confidence 0.00
supporting-image
Claim line 2 image shows a glossy black appliance/control panel bezel mounted in light wood cabinetry. Visible damage: a crack/split radiating upward from the lower-left mounting screw area, with chipped/white exposed edge along the crack. Screw head also appears scuffed/stripped. Adjacent screen/window and lower black bracket/panel are visible. No readable labels or document text present. Repair context likely replacement/repair of cracked black faceplate/bezel/trim associated with this mounted
Human interpretation • confidence 0.00
supporting-image
Warranty claim image (case 26679, LINE 1): Close-up of a black molded plastic/trim component being held by hand. Visible damage includes a crack/fracture across the part near an edge and adjacent to molded slots/openings. The part appears partially split but still attached. No readable labels, part numbers, or document text are visible. Background appears to be interior cabinetry/wood flooring, suggesting RV/trailer interior repair context. Image supports claim line 1 for replacement/repair of t
Human interpretation • confidence 0.00
Claim Lines
complaint
PLASTIC COVER OVER FURNACE CRACKED
needs-review • confidence 0.20
complaint
PLASTIC COVER OVER FURNACE CRACKED
needs-review • confidence 0.20
complaint
PLASTIC COVER OVER FURNACE CRACKED
needs-review • confidence 0.03
cause
SCREW WAS OVER TIGHTENED AT THE BUILD AND HAS CRACKED -KJ
needs-review • confidence 0.20
cause
SCREW WAS OVER TIGHTENED AT THE BUILD AND HAS CRACKED -KJ
needs-review • confidence 0.20
cause
SCREW WAS OVER TIGHTENED AT THE BUILD AND HAS CRACKED -KJ
needs-review • confidence 0.06
correction
REPLACE THE COVER OVER FURNACE
needs-review • confidence 0.20
correction
REPLACE THE COVER OVER FURNACE
needs-review • confidence 0.20
correction
REPLACE THE COVER OVER FURNACE
needs-review • confidence 0.03
complaint
PLASTIC SURROUND AROUND THE MICROWAVE IS CRACKED
needs-review • confidence 0.20
complaint
PLASTIC SURROUND AROUND THE MICROWAVE IS CRACKED
needs-review • confidence 0.20
complaint
PLASTIC SURROUND AROUND THE MICROWAVE IS CRACKED
needs-review • confidence 0.03
cause
SCREW WAS OVER TIGHTENED AT INSTALL AND HAS CRACKED OVER TIME -KJ
needs-review • confidence 0.23
cause
SCREW WAS OVER TIGHTENED AT INSTALL AND HAS CRACKED OVER TIME -KJ
needs-review • confidence 0.23
cause
SCREW WAS OVER TIGHTENED AT INSTALL AND HAS CRACKED OVER TIME -KJ
needs-review • confidence 0.06
correction
REPLACE THE PLASTIC SURROUND AROUND THE MICROWAVE
needs-review • confidence 0.20
correction
REPLACE THE PLASTIC SURROUND AROUND THE MICROWAVE
needs-review • confidence 0.20
correction
REPLACE THE PLASTIC SURROUND AROUND THE MICROWAVE
needs-review • confidence 0.03
Evidence Thread
Ashlee Olsen
processor • Jan 29, 2026, 2:36 PM
submitted PREAUTH67315
Ashlee Olsen
processor • Jan 30, 2026, 11:52 AM
approved
job 1 denied duplicate PA. Original PA was previously approved
job 2 .2
Stephanie Davis
dealer_or_external • Feb 4, 2026, 12:25 PM
Ashlee, the furnace cover was not replaced on claim 03874923 it was labor only. Can we ask if they will supply the part and cover shipping on line 1 please? We were paid 1.0 labor on folder 25672(line 5, furnace). ~Thanks
Stephanie Davis
dealer_or_external • Feb 4, 2026, 1:36 PM
@Tessa C Approved to order plastic surround for microwave.
Will you please go ahead and see if you can get the part number & cost for a furnace cover on line 1 please.
Tessa Coffey
dealer_or_external • Feb 4, 2026, 2:10 PM
@Stephanie D 491035 $20.08
microwave trim is on order 17711
Ashlee Olsen
processor • Feb 4, 2026, 3:04 PM
You got it, email sent
Ashlee Olsen
processor • Feb 5, 2026, 12:18 PM
Per Miranda at Keystone, you are approved for part/shipping only. I will attach the email to this folder.
Stephanie Davis
dealer_or_external • Feb 5, 2026, 1:53 PM
@Tessa C Please order a plastic furnace cover for line 1.
Tessa Coffey
dealer_or_external • Feb 5, 2026, 2:00 PM
@Stephanie D ON ORDER 17714
Tessa Coffey
dealer_or_external • Feb 9, 2026, 11:57 AM
@Stephanie D MICROWAVE TRIM IS HERE IN S/O M-R
Tessa Coffey
dealer_or_external • Feb 18, 2026, 10:34 AM
@Stephanie D PER OUR CONVO I MISSED PUTTING IN HERE THAT THE OTHER PART ARRIVED. SORRY
Tessa Coffey
dealer_or_external • Feb 20, 2026, 1:44 PM
@Stephanie D recap of convo. customer came in to get his parts and the microwave trim piece the holes didnt line up and was a different materal. emailed keystone to get the correct plastic trim piece. since on their website they only have two options for this vin a black metal and a stainless option
Tessa Coffey
dealer_or_external • Feb 23, 2026, 9:09 AM
@Stephanie D melanie sent me an email back stating that we can not get that trim piece it will have to be a complete replacement. i've forwarded you that email as well
Stephanie Davis
dealer_or_external • Feb 26, 2026, 11:28 AM
@Ashlee O Can we please go back on line 2 for .50 total labor? According to the parts dept at Dutchman the trim ring only is not available, it is a complete replacement. We will need more time to replace the complete microwave verses just the trim ring. ~Thanks
Ashlee Olsen
processor • Feb 26, 2026, 11:46 AM
PA03959826
Ashlee Olsen
processor • Feb 26, 2026, 11:51 AM
You got it, email sent to Keystone
Ashlee Olsen
processor • Feb 27, 2026, 12:03 PM
@Stephanie D Keystone's approved .3 to replace the microwave Keystone feedback: Labor time approved and adjusted in accordance with Keystone RV's flat rate manual. Approved to replace complete.
Stephanie Davis
dealer_or_external • Feb 27, 2026, 4:33 PM
@Tessa C Please order the complete microwave for line 2.
Tessa Coffey
dealer_or_external • Feb 27, 2026, 4:49 PM
@Stephanie D ON ORDER 17781
Tessa Coffey
dealer_or_external • Mar 4, 2026, 1:49 PM
@Stephanie D MICROWAVE HERE CHECKED FOR DAMAGE JAYSON HELPED. (BAY)
Stephanie Davis
dealer_or_external • Mar 4, 2026, 2:14 PM
@Cole P Could you assist on which unit this goes in on our lot please? 😎😁🤠🤓🧐
Cole Perkins
dealer_or_external • Mar 6, 2026, 3:55 PM
WE GOT IT
Ashlee Olsen
processor • Mar 27, 2026, 11:29 AM
submitted CLAIM88391
Ashlee Olsen
processor • Apr 14, 2026, 12:17 PM
paid $213.76 check #1588300
Claim Files
COMPLETED WO.pdf
pdf • Mar 27, 2026, 10:51 AM • 413,090 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26679/COMPLETED WO.pdf
WO.pdf
pdf • Jan 29, 2026, 1:25 PM • 389,063 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26679/WO.pdf