Claim explorer / evidence thread
Claim 26677
TRI 1202 • Ashlee • Warranty Checks • forest-river
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 18
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Approaching deadline
178d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
178d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
178d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
18
No active evidence gaps are listed.
Deadline Status
Approaching deadline
178 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 1 • RO lines 6 • human-described photos 0 • 3C yellow • reconciliation reconciled • linked side comments 7
Gaps: no human level images • no human level image description • three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
23
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Oct 31, 2026, 2:54 AM.
Indexed evidence
7 docs / 12 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Forest River 2026
Timeline
First seen May 7, 2026, 5:05 AM • last seen Oct 31, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
28 indexed side comments on this claim.
Latest visible thread signal
Mar 23, 2026, 9:36 AM • processor • done
Role mix
Dealer 0 • OEM 0 • Processor 15
Decision cues
Denial signals 1 • info / missing-doc asks 8 • approval signals 10
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Visible: Black metal lift/slide mechanism assembly on shop floor, including long rail, screw/lead drive, small electric motor/actuator, scissor/linkage bracket, mounting plates, and wiring.
Damage/issue shown: Red markup circles the assembly and a small bracket/drive area, annotated “needs this assembly” and “locked up” (handwriting slightly unclear). No obvious break is clearly visible, but the claim photo indicates the mechanism/assembly is seized or jammed and requires replacement.
Labels/t
Human interpretation • confidence 0.00
supporting-image
Image shows a close-up of an RV/unit identification label on a dark tinted window or glossy black surface above a textured black trim piece.
Visible text on label:
- “2025 ROCKWOOD 2614BS”
- “VIN: 95630”
- “Stock # 11046”
No visible damage or repair work is shown in this photo. This appears to be documentation of unit identity for the claim rather than evidence of a damaged component. Claim linkage: supports Forest River/Rockwood unit identification for case 26677; no specific claim-line repai
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows a removed/bench-serviced black metal RV component/frame assembly laid out on a shop floor, likely related to an exterior support/awning/slide mechanism. Visible parts include long square-tube rails, pivoting support arms/legs, mounting plates with bolt slots, fasteners, and loose red/black electrical wires near the center. No obvious fracture is visible, but the assembly appears disassembled/removed for repair or replacement. Surrounding repair context includes a floor j
Human interpretation • confidence 0.00
supporting-image
Warranty image shows a black RV/trailer stabilizer/leveling jack assembly removed or staged on a shop floor. Visible components include the long square cross-tube/rail, two vertical jack legs with foot plates, diagonal support arms, mounting brackets/plates, exposed wiring leads, and a small actuator/motor area near one end. No clear break, bend, or failed weld is visible from this angle, though the unit appears disassembled/removed for service or replacement.
Shop context: concrete service bay
Human interpretation • confidence 0.00
supporting-image
Warranty claim image LINE 2: close-up of an opened electronic control/user panel assembly.
Visible components/text:
- Green PCB marked “QUESTEK User Panel Board”
- “5C217 Rev D”
- White label: “9AN12” and “S/N 25001443”
- Ribbon cable marked “T 3586 SF 2446”
- Connectors/wiring visible, including red/blue crimp connectors, multi-wire plug, ribbon connectors, screws, and black plastic housing/bezel.
Damage/issue observed:
- No obvious burn marks, cracks, broken traces, or physical damage visibl
Human interpretation • confidence 0.00
supporting-image
Opened electronic control/display module showing a green PCB inside a black plastic housing. Board is labeled **QUESTEK User Panel Board 5C217 Rev D** with white sticker **“9AN12 / S/N 25001443”**. Other visible markings include ribbon cable **“T 3586 SF 2446”**, connector labels such as **J2/J3**, and small component/reference markings.
Visible components include ribbon cable connectors, capacitors, resistors, ICs, white multi-pin harness plug with red/white/green/black wires, spade/quick-disc
Human interpretation • confidence 0.00
supporting-image
Close-up of a black painted metal frame/structural component, likely RV chassis or bracket area. Visible stamped/embossed number: **855132**. Surface shows dust, minor scuffs/scratches, and paint wear along edges/weld seam, but no obvious break, crack, deformation, or missing part is clearly visible in this image.
Repair/claim context: image appears to document the component identification/stamped number for **Line 1** rather than showing a clear damage condition.
Human interpretation • confidence 0.00
supporting-image
Close-up of a black painted metal frame/rail component, likely an RV chassis/step/bracket area. Visible stamped/embossed number: **855132**. Surface shows dust, minor paint scuffs/scratches, and light edge wear along a seam/weld line, but no clear crack, break, bend, or missing part is visible in this image. No document or screenshot text present beyond the stamped number.
Repair/claim context: image appears intended to document the part/component identification number for warranty linkage rath
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows an RV/Forest River electrical fan assembly area with two black cylindrical PMDC motors mounted to a metal bracket/panel. Red and black wires with insulated spade/bullet-style connectors are exposed; a hand is holding several loose/disconnected connectors, indicating a wiring/connection issue or diagnostic/repair step.
Visible label text on motor, partially readable: “PMDC Motor,” “MZY-CJ001-A,” “DC12V,” “6.0A,” “35W,” “120r/min,” “Jiangnan Yifan Motor Co., Ltd.” No obvi
Human interpretation • confidence 0.00
supporting-image
Warranty claim image shows an exposed electrical/motor assembly inside a black metal/plastic housing, likely an RV fan/vent or similar powered component.
- **Visible condition/damage:** Several red/black wires with insulated spade/bullet connectors are disconnected or being held apart by hand. No obvious burned wiring, melted connectors, or broken housing visible. Some dust/scuffing on black frame.
- **Components shown:** Two small cylindrical **PMDC motors**, red/black wiring harness, crimp co
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: File “LINE 1 (4).jpeg” appears to support claim line 1.
Visible components/parts:
- Black cylindrical PMDC motor mounted in a black metal bracket/frame.
- Two electrical leads with crimp/spade-style connectors visible, including red and black wires.
- Mounting hardware/bolts visible on the motor bracket.
Label/document text visible:
- “PMDC Motor”
- “231000” (appears as a model/part number)
- “12V” / “6.0A” / “35W” / “120 r/min”
- “No.: 240841894”
- “YIFAN MOTOR CO., LTD” o
Human interpretation • confidence 0.00
supporting-image
Photo shows a black cylindrical **PMDC motor** mounted in a metal bracket/frame with two bolted fasteners and red/black electrical leads on spade connectors.
Visible label text includes:
- “PMDC Motor”
- “35W”
- “120r/min”
- “6.0A”
- “231000”
- “No.: 240841894”
- Manufacturer text appears to include “... MOTOR CO., LTD” (partially obscured)
Condition/damage: No clear physical breakage, burn marks, or disconnected wiring visible. Motor and surrounding frame show dust/scuffs and minor surface de
Human interpretation • confidence 0.00
Claim Lines
complaint
FRONT STABLIZER JACKS ARE NOT WORKING
needs-review • confidence 0.17
complaint
FRONT STABLIZER JACKS ARE NOT WORKING
needs-review • confidence 0.17
complaint
FRONT STABLIZER JACKS ARE NOT WORKING
needs-review • confidence 0.00
cause
FRONT STABILIZER HAS ONE FOOT THAT WILL NOT RETRACT, THE WORM GEAR IS LOCKED UP (JCS) CUMMINGS, LAWRENCE Customer #: 84529
needs-review • confidence 0.20
cause
FRONT STABILIZER HAS ONE FOOT THAT WILL NOT RETRACT, THE WORM GEAR IS LOCKED UP (JCS) CUMMINGS, LAWRENCE Customer #: 84529
needs-review • confidence 0.20
cause
FRONT STABILIZER HAS ONE FOOT THAT WILL NOT RETRACT, THE WORM GEAR IS LOCKED UP (JCS) CUMMINGS, LAWRENCE Customer #: 84529
needs-review • confidence 0.09
correction
REPLACE COMPLETE FRONT STABILIZER ASSEMBLY FROM MOTOR TO FOOT
needs-review • confidence 0.23
correction
REPLACE COMPLETE FRONT STABILIZER ASSEMBLY FROM MOTOR TO FOOT
needs-review • confidence 0.23
correction
REPLACE COMPLETE FRONT STABILIZER ASSEMBLY FROM MOTOR TO FOOT
needs-review • confidence 0.12
complaint
TONGUE JACK SCREEN WILL NOT COME ON
needs-review • confidence 0.17
complaint
TONGUE JACK SCREEN WILL NOT COME ON
needs-review • confidence 0.17
complaint
TONGUE JACK SCREEN WILL NOT COME ON
needs-review • confidence 0.03
cause
SCREEN DOES HAVE 12V GOING TO IT HOWEVER THE SCREEN WILL NOT COME ON. INTERNAL FAILURE IN THE SCREEN (JCS)
needs-review • confidence 0.17
cause
SCREEN DOES HAVE 12V GOING TO IT HOWEVER THE SCREEN WILL NOT COME ON. INTERNAL FAILURE IN THE SCREEN (JCS)
needs-review • confidence 0.17
cause
SCREEN DOES HAVE 12V GOING TO IT HOWEVER THE SCREEN WILL NOT COME ON. INTERNAL FAILURE IN THE SCREEN (JCS)
needs-review • confidence 0.03
correction
REPLACE COMPLETE SCREEN AND TEST DIAG AND
needs-review • confidence 0.17
correction
REPLACE COMPLETE SCREEN AND TEST DIAG AND
needs-review • confidence 0.17
correction
REPLACE COMPLETE SCREEN AND TEST DIAG AND
needs-review • confidence 0.00
Evidence Thread
Ashlee Olsen
processor • Feb 8, 2026, 10:08 PM
@Stephanie D Hey! Can you label the pictures please? Thanks!
Draft saved #2573955
Stephanie Davis
dealer_or_external • Feb 9, 2026, 8:49 AM
They are fixed now!
Ashlee Olsen
processor • Feb 9, 2026, 11:42 AM
Sorry, but I'm not showing anything different
Stephanie Davis
dealer_or_external • Feb 9, 2026, 11:46 AM
Goodness girl. I changed it on my end and thought you had powers to see it! They should be there now!
Ashlee Olsen
processor • Feb 9, 2026, 1:35 PM
Haha, thank you!!
Ashlee Olsen
processor • Feb 9, 2026, 1:40 PM
submitted PA#2573955
Ashlee Olsen
processor • Feb 10, 2026, 1:44 PM
@Stephanie D WO 26677
Ticket #63071
Full replacements are not authorized, All subcomponents are replaceable.
Please have them test the motor independently and make sure it works in both directions.
Ashlee Olsen
processor • Feb 10, 2026, 1:44 PM
@Stephanie D WO 26677 feedback job 1:
Ticket #63071
Full replacements are not authorized, All subcomponents are replaceable.
Please have them test the motor independently and make sure it works in both directions.
Stephanie Davis
dealer_or_external • Feb 10, 2026, 2:20 PM
Feedback on techs board @Chris L
Stephanie Davis
dealer_or_external • Feb 10, 2026, 2:26 PM
@Ashlee O Per my tech Jayson, the motor is good. We are asking for the right jack assembly not to include motor. Will you please see what they say about that feedback, this one is a little tricky to me.
Ashlee Olsen
processor • Feb 10, 2026, 2:51 PM
Yep you got it, email sent to FR and vendor
Ashlee Olsen
processor • Feb 10, 2026, 3:43 PM
@Stephanie D Vendor feedback: We do not authorize full replacements, as all subcomponents are replaceable. Can you verify the coupler between the motor and the threaded rod is there and not damaged?
Stephanie Davis
dealer_or_external • Feb 10, 2026, 4:47 PM
feedback on JCS board (2)
Stephanie Davis
dealer_or_external • Feb 11, 2026, 10:39 AM
@Ashlee O I have attached a couple of videos showing the issues. The tech and I went out together and I had him edit a photo showing what he is requesting for the repair.
We do now have a new issue; the motor is locked up. During the videos and gathering information we heard a pop, now the motor is locked up and will not turn. So now we will need the motor and the assembly kit. I am not sure exactly what it is called but we need from the motor back.
Ashlee Olsen
processor • Feb 11, 2026, 12:05 PM
Thank you, sent that info back
Ashlee Olsen
processor • Feb 11, 2026, 1:47 PM
FR feedback:
02/11/2026bvdillon@forestriverinc.comhello, the vendor has denied as the jack was being tested with a drill or power too will strip the gears. Can you confirm if the motor only is needing replaced?
Vendor feedback:
Running the jack assembly with a drill or power tool will strip the gears in the motor. That would be considered damage, not warrantable.
Stephanie Davis
dealer_or_external • Feb 12, 2026, 11:12 AM
The jack assembly was faulty and would not work prior to the drill being used. The power tool was used to prove the one side will not go out. The motor and assembly needs replaced at this time.
Ashlee Olsen
processor • Feb 12, 2026, 12:25 PM
Notes relayed to FR and vendor. Thank you!
Ashlee Olsen
processor • Feb 12, 2026, 2:03 PM
approved
job 1 1.5 Authorized to replace the complete assembly. Thank you
job 2 .5
02/10/2026aconsiglio@forestriverinc.comThe requested repair has been authorized by Forest River and the Vendor for 0.25 hr. To replace the touch pad (vendor part number 20300086). Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied, and a receipt would be required.
Stephanie Davis
dealer_or_external • Feb 13, 2026, 8:50 AM
@Tessa C Approved to order the following,
Line 1: complete assembly. Just a FYI this was a process getting approved. I would email someone and give the warranty claim number in the email. this way they can't say we ordered the wrong part or come back on us in any way! I don't trust them on this one!
Line 2:
To replace the touch pad (vendor part number 20300086) This is the part number sent back on the claim for ordering!
Tessa Coffey
dealer_or_external • Feb 13, 2026, 9:55 AM
@Stephanie D EMAILED THEM WITH THE CLAIM NUMBER AND ORDERED WHAT THEY SENT. PO 17740
Tessa Coffey
dealer_or_external • Feb 17, 2026, 2:35 PM
@Stephanie D PARTS HERE IN BAY
Tessa Coffey
dealer_or_external • Feb 17, 2026, 2:40 PM
approved
job 1 1.5 Authorized to replace the complete assembly. Thank you
job 2 .5
02/10/2026aconsiglio@forestriverinc.comThe requested repair has been authorized by Forest River and the Vendor for 0.25 hr. To replace the touch pad (vendor part number 20300086). Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied, and a receipt would be required.
Stephanie Davis
dealer_or_external • Feb 18, 2026, 9:44 AM
Thank you, WO is in the serv folder to be completed
Stephanie Davis
dealer_or_external • Feb 25, 2026, 11:06 AM
@Ashlee O I have attached the return label for part on line 2
Ashlee Olsen
processor • Feb 25, 2026, 12:31 PM
submitted C#2573955
Ashlee Olsen
processor • Mar 4, 2026, 5:48 PM
paid $1199.84 3/3 check #3117758
Stephanie Kendziorski
processor • Mar 23, 2026, 9:36 AM
done
Claim Files
26677,26388,26116,26576,26581 paid check.pdf
pdf • Mar 17, 2026, 10:53 AM • 541,823 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Forest River 2026/26677,26388,26116,26576,26581 paid check.pdf
COMPLETED WO.pdf
pdf • Feb 25, 2026, 11:05 AM • 414,808 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/COMPLETED WO.pdf
LINE 2 UPS RETURN PART LABEL.pdf
pdf • Feb 25, 2026, 10:42 AM • 69,056 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/LINE 2 UPS RETURN PART LABEL.pdf
PA.pdf
pdf • Feb 12, 2026, 2:03 PM • 478,736 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/PA.pdf
line 1 side that stopped working.mp4
mp4 • Feb 11, 2026, 10:30 AM • 199,101 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/line 1 side that stopped working.mp4
line 1 showing other side works correct.mp4
mp4 • Feb 11, 2026, 10:30 AM • 189,570 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/line 1 showing other side works correct.mp4
WO.pdf
pdf • Feb 7, 2026, 3:48 PM • 391,387 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26677/WO.pdf