Claim explorer / evidence thread
Claim 26671
TRI 1202 • Ashlee • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 9
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
9
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
13
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
2 docs / 8 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26671/COMPLETED WO.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
18 indexed side comments on this claim.
Latest visible thread signal
Mar 10, 2026, 2:25 PM • dealer_or_external • @Stephanie D CUSHION HERE
Role mix
Dealer 0 • OEM 0 • Processor 6
Decision cues
Denial signals 0 • info / missing-doc asks 7 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Claim line 1 image shows an RV interior upholstered bench/seat base against a wall, with gray/white speckled fabric and wood-look flooring. Visible issue appears to be fabric/trim irregularity at the front-left corner/edge of the seat base, with slight puckering or looseness; no major tear, stain, or structural break is clearly visible. Left side of photo is partially obscured by a finger. No labels, tags, or document text visible. Repair context likely relates to upholstery/seat fabric fit or f
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows a close-up of gray/white woven upholstery or cushion fabric, likely an RV seat/sofa component. Visible issue appears to be localized fabric puckering/wrinkling or uneven surface texture near the center, with a rounded cushion edge visible at the bottom. No tears, holes, stains, labels, tags, or document text are visible. Repair context likely relates to upholstery/cushion fabric appearance or defect; linkage to claim line 1 is supported by filename “LINE 1 (2).jpg.”
Human interpretation • confidence 0.00
supporting-image
Image shows the front corner of an upholstered RV furniture piece, likely an ottoman/sofa seat base, in gray/white woven fabric with a black block foot on wood-look flooring.
Visible condition/damage:
- Upholstery appears uneven/worn at the front upper corner/edge, with possible loose/frayed fibers and seam/piping irregularity.
- No major tear, hole, broken frame, or detached component is clearly visible from this angle.
- Left edge has a reddish blur likely from the camera/finger, not part of
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows the underside/back of an upholstered RV furniture panel/section, likely a fold-out sofa/bed or hinged cushion assembly.
- Visible components: gray fabric upholstery, black dust-cover backing, metal hinge brackets/plates with screws, adjacent black vinyl/fabric panel, RV interior flooring/rug.
- Visible issue/damage: black backing material appears loose/torn/frayed along the vertical hinged edge; upholstery seam/edge looks separated or unfinished in places near the hinge
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows a loose/removed furniture or bed/platform support panel inside an RV. Visible components include a black rectangular board/panel with four black mounting legs/brackets, screw/bolt holes, and white plastic plugs/caps. The panel edges appear covered with gray carpet/fabric material, matching nearby upholstered/cushioned furniture. No labels or readable text are visible. Damage is not clearly identifiable from this photo; possible issue may relate to loose/detached mounting
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows an RV interior storage/cabinet compartment with a carpeted exterior/trim and black fabric-lined interior. The door is open on the left, with three visible metal hinges attached along the side. A loose black strap/bag-like item is lying at the bottom of the compartment.
Visible condition/damage: no clear breakage is obvious from this photo, but the view appears intended to document the cabinet/door/hinge area and interior trim/lining. Edges and carpeted trim appear intac
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows a close-up of an RV interior upholstered furniture piece, likely a sofa/seat cushion or side panel, in gray/white woven fabric with a raised seam/edge. No clear tear, hole, broken component, or detached part is visible in this photo; any defect is not obvious from the angle. Adjacent wood-look vinyl flooring and part of nearby furniture/trim are visible. No labels, documents, screenshots, or readable text appear. Repair context appears related to interior upholstery/furn
Human interpretation • confidence 0.00
supporting-image
Warranty image (LINE1): RV interior living area beside an upholstered sofa/seat and wood-look vinyl floor. Visible components include fabric sofa base with black foot, wall/base trim, electrical outlet with cord, black table/stand leg, and area rug edge.
Visible condition/damage: No major damage clearly shown. A small dark spot/puncture or debris mark is visible on the flooring near the rug edge; unclear if this is the claimed defect. Sofa/floor/wall junction appears intact from this view.
Lab
Human interpretation • confidence 0.00
Claim Lines
complaint
CUSTOMER STATES THAT SEAT CUSHION WILL NOT DECOMPRESS AFTER SITTING ON IT
needs-review • confidence 0.23
complaint
CUSTOMER STATES THAT SEAT CUSHION WILL NOT DECOMPRESS AFTER SITTING ON IT
needs-review • confidence 0.23
complaint
CUSTOMER STATES THAT SEAT CUSHION WILL NOT DECOMPRESS AFTER SITTING ON IT
needs-review • confidence 0.06
cause
DUE TO DEFECT IN FOAM MATERIAL THE DINETTE SEAT WILL NOT DECOMPRESS
needs-review • confidence 0.23
cause
DUE TO DEFECT IN FOAM MATERIAL THE DINETTE SEAT WILL NOT DECOMPRESS
needs-review • confidence 0.23
cause
DUE TO DEFECT IN FOAM MATERIAL THE DINETTE SEAT WILL NOT DECOMPRESS
needs-review • confidence 0.06
correction
REPLACE DINETTE SEAT WHITE, RONALD Customer #: 86709
needs-review • confidence 0.23
correction
REPLACE DINETTE SEAT WHITE, RONALD Customer #: 86709
needs-review • confidence 0.23
correction
REPLACE DINETTE SEAT WHITE, RONALD Customer #: 86709
needs-review • confidence 0.06
Evidence Thread
Cole Perkins
dealer_or_external • Jan 26, 2026, 11:21 AM
@Stephanie D @Ashlee O I am the only one here today so if you need anything let me know Ashlee
Ashlee Olsen
processor • Jan 26, 2026, 1:49 PM
submitted PA#2561649
Ashlee Olsen
processor • Jan 26, 2026, 2:09 PM
WO 26671
Feedback01/26/2026cgonzales@forestriverinc.comPLEASE PROVIDE A PHOTO OF THE TAG
Cole Perkins
dealer_or_external • Jan 26, 2026, 2:52 PM
I have several of those ottamans on the lot none of them have any tags on them do they just want a photo of the bottom proving there is no tag?
Cole Perkins
dealer_or_external • Jan 26, 2026, 2:57 PM
I asked the customer to photograph the bottom and inside to prove there are no tags
Ashlee Olsen
processor • Jan 26, 2026, 5:20 PM
I let FR know, thank you!
Cole Perkins
dealer_or_external • Jan 27, 2026, 9:58 AM
Here are the photos proving there are no tags
Ashlee Olsen
processor • Jan 27, 2026, 11:16 AM
approved .2
Stephanie Davis
dealer_or_external • Jan 27, 2026, 2:32 PM
@Tessa C Approved to replace the cushion for the seating on line 1. This is the dinette seating.
Tessa Coffey
dealer_or_external • Jan 28, 2026, 8:56 AM
@Stephanie D ON ORDER 17695
Tessa Coffey
dealer_or_external • Feb 3, 2026, 9:48 AM
@Stephanie D parts eta 2/11/26
Tessa Coffey
dealer_or_external • Feb 9, 2026, 11:44 AM
@Stephanie D CUSHION IS HERE S/O S-Z
Stephanie Davis
dealer_or_external • Feb 9, 2026, 12:18 PM
I spoke with Cust she is picking cushion up and bringing other one back this week. I have charged the part and shipping out already!
Ashlee Olsen
processor • Feb 9, 2026, 3:57 PM
submitted C#2561649
Tessa Coffey
dealer_or_external • Feb 23, 2026, 3:03 PM
@Stephanie D sent Rachel a photo of the difference between the cushions
Tessa Coffey
dealer_or_external • Mar 3, 2026, 9:31 AM
@Stephanie D eta on cushion...forest river is suppose to get it 3/5 then they are sending it to us. I dont have tracking yet. will update you when i get it
Ashlee Olsen
processor • Mar 4, 2026, 5:47 PM
paid $155.94 2/17 check #3110270
Tessa Coffey
dealer_or_external • Mar 10, 2026, 2:25 PM
@Stephanie D CUSHION HERE
Claim Files
COMPLETED WO.pdf
pdf • Feb 9, 2026, 12:32 PM • 393,582 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26671/COMPLETED WO.pdf
WO 26671.pdf
pdf • Jan 26, 2026, 11:20 AM • 387,924 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26671/WO 26671.pdf