Claim explorer / evidence thread
Claim 26617
TRI 1202 • Ashlee • Parts Inquiry • k-z-rv
risk 0.70
deadline Overdue / escalation ready
images 10
matched 0
review 12
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
191d elapsed • 0d remaining
Analyzed
Overdue / escalation ready
191d elapsed • 0d remaining • Overdue
Awaiting OEM
Upcoming statutory deadline
191d elapsed • 0d remaining
Auto-Approved
Upcoming statutory deadline
191d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
191d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
191d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
191d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
12
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
191 days open in the visible workflow.
Recommended Action
Upload Missing Documents
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Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
14
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Oct 26, 2026, 2:56 AM.
Indexed evidence
3 docs / 10 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
191 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=10; damage=0; unit=0; parts=5; doc=0; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2025 K Z RV • VIN 4EZTL3123S4046065
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26617
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Oct 26, 2026, 2:56 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
13 indexed side comments on this claim.
Latest visible thread signal
Oct 19, 2026, 6:38 PM • processor • TESTING AND LEARNING — TRI 1202 / RO 26617. Evidence review only; not final adjudication. The work order records a dripping kitchen faucet and an inoperative/leaking water heater, with proposed faucet and water-heater re
Role mix
Dealer 0 • OEM 0 • Processor 4
Decision cues
Denial signals 0 • info / missing-doc asks 3 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Image shows an equipment data tag/label for an RV water heater, likely provided to support claim line 1 identification.
- **Component/part:** Airxcel/Suburban-style RV water heater data plate/tag mounted on black metal housing.
- **Visible label text:** Model **ST42**, Stock **5381**, gas input **42,000 BTU/hr**, min gas input **8,000 BTU/hr**, orifice **#63 DMS (.0370")**, propane, **12VDC**, max water pressure **150 PSI**, max water temp **131°F**. Warning text about pressure relief valve is
Human interpretation • confidence 0.00
parts-photo
Claim line linkage: Line 1, Tag 4 (file: LINE 1 TAG 4.jpg). Preauth-approved case 26617.
Image shows a close-up of an appliance specification label, likely on an RV propane water heater or related gas-fired component. No visible physical damage, cracks, leaks, burn marks, or failed part are apparent in this photo.
Visible components/context:
- Interior appliance compartment/cabinet area
- Specification/data label on metal/plastic panel
- Curved metallic duct/vent or housing edge visible at rig
Human interpretation • confidence 0.00
parts-photo
Close-up of an RV appliance/equipment data/spec label, likely a propane-fired component. No visible physical damage shown—image documents label/spec information only.
Visible label text includes:
- “ST42”
- “5381”
- “42,000 BTU/hr”
- “8,000 BTU/hr”
- “#63 DMS (.0370”)”
- “14” W.C. (3.48 kPa)”
- “10.5” W.C. (2.61 kPa)”
- “1.5”–6.2” W.C. (0.37–1.54 kPa)”
- “PROPANE”
- “150 PSI”
- “14.5 PSI”
- partial caution text at edge, not fully readable.
Component/part context: propane appliance rating/speci
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Rear/side exterior of K-Z RV with black trim, red oval tail/marker light, and an open black service hatch.
- **Component shown:** Exterior water-heater/appliance compartment; access door is open. Inside is a metal heater/control assembly with fan grille, wiring harnesses, small switch, and warning/instruction label.
- **Damage/condition:** No clear physical damage visible to exterior wall, hatch frame, tail light, or appliance housing. Wiring is exposed as expected with acces
Human interpretation • confidence 0.00
parts-photo
Close-up of barcode label/tag on wet surface; no clear damage visible.
Human interpretation • confidence 0.74
supporting-image
- **Visible area/components:** Exterior rear/side wall of RV with an open black service/access door. Inside is an exposed appliance module, likely a water heater/tankless water heater or similar utility component, with fan grille, wiring, small switch, and warning/instruction label panel. Red oval tail/marker light visible to the right.
- **Visible condition/damage:** No clear impact damage, cracks, or broken exterior panel visible. Access door is open and appliance compartment is exposed; wirin
Human interpretation • confidence 0.00
supporting-image
Claim image LINE 2: Close-up of a black cylindrical/plastic component end, likely an RV interior fixture part. The end/edge appears visibly damaged: rim is cracked, split, or deformed with separation/open gap and exposed inner material at the lower edge. A nearby black rod/tube and background cup/handle are visible, but no labels, model numbers, or document text are present. Repair context likely supports replacement of the damaged black plastic/tubular fixture component or end cap. Linked to cl
Human interpretation • confidence 0.00
supporting-image
Claim line 2 image shows the interior of an RV water heater/plumbing compartment. Visible components include copper tank/heat-exchanger tubing, white PEX/plumbing lines, electrical wiring with blue crimp/spade connectors, a black rubber grommet, and red/black wires.
Visible issue: widespread water droplets/condensation on the copper components, wall panel, wiring, and plumbing lines, consistent with an active or recent water leak/spray inside the compartment. No clear crack or exact leak origin
Human interpretation • confidence 0.00
supporting-image
Claim image for case 26617 / Line 2 shows an interior close-up of an RV appliance compartment, likely water heater/heat exchanger area.
- Visible components: copper tank/coil tubing, metal mounting brackets/screws, thermostat/sensor or switch with blue electrical connectors, white/red/black wiring, insulated braided sleeve, gray cabinet/panel walls.
- Visible condition/damage: heavy moisture/condensation droplets on the ceiling, side wall, copper components, wires, and insulation sleeve. No cle
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: File name indicates “LINE 2”; image likely supporting claim line 2.
Visible components/context: Interior countertop/sink-area view with a black gooseneck kitchen faucet and base/sprayer handle area. Cleaning items and containers are around it, including a blue bottle, yellow sponge, red cup/pot, and a white “rové” vacuum bottle.
Visible damage/condition: No clear structural break or failed component is visible. Black faucet finish shows minor spots/water marks/scuffs. Count
Human interpretation • confidence 0.00
Claim Lines
complaint
WATER HEATER IS INOP CHECK AND ADVISE.CUST STATED WATER STARTED GOING DOWN THE SIDE OF THE UNIT BELOW WATER HEATER
needs-review • confidence 0.09
complaint
WATER HEATER IS INOP CHECK AND ADVISE.CUST STATED WATER STARTED GOING DOWN THE SIDE OF THE UNIT BELOW WATER HEATER
needs-review • confidence 0.09
cause
COPPER LINE HAS BECOME FAULTY AND CRACKED. THIS IS ALLOWING WATER TO LEAK FROM WATER HEATER ALLSHOUSE, MICHAEL Customer #: 92984
needs-review • confidence 0.06
cause
COPPER LINE HAS BECOME FAULTY AND CRACKED. THIS IS ALLOWING WATER TO LEAK FROM WATER HEATER ALLSHOUSE, MICHAEL Customer #: 92984
needs-review • confidence 0.06
correction
REPLACE WATER HEATER AND TEST
needs-review • confidence 0.06
correction
REPLACE WATER HEATER AND TEST
needs-review • confidence 0.06
complaint
KITCHEN FAUCET THAT WAS REPLACED PRIOR IS DRIPPING CONSTANTLY
needs-review • confidence 0.00
complaint
KITCHEN FAUCET THAT WAS REPLACED PRIOR IS DRIPPING CONSTANTLY
needs-review • confidence 0.00
cause
KITCHEN FAUCET IS FAULTY AND LEAKING AT ALL TIMES
needs-review • confidence 0.00
cause
KITCHEN FAUCET IS FAULTY AND LEAKING AT ALL TIMES
needs-review • confidence 0.00
correction
REPLACE KITCHEN FAUCET AND TEST *92984* 1.0 Subtotal for
needs-review • confidence 0.00
correction
REPLACE KITCHEN FAUCET AND TEST *92984* 1.0 Subtotal for
needs-review • confidence 0.00
Evidence Thread
Cole Perkins
dealer_or_external • Jan 21, 2026, 3:07 PM
@Tessa C we need pricing on the water heater the model number is on the prep ticket
Tessa Coffey
dealer_or_external • Jan 21, 2026, 3:28 PM
@Chris L
Tessa Coffey
dealer_or_external • Jan 21, 2026, 3:38 PM
@Cole P @Chris L 07-7919 $747.99 out of stock on NTP
It is on meyer
Tessa Coffey
dealer_or_external • Jan 21, 2026, 3:39 PM
@Cole P @Chris L 07-7919 $747.99 out of stock on NTP
It is on meyer
Tessa Coffey
dealer_or_external • Jan 21, 2026, 3:40 PM
@Chris L @Cole P 07-7919 $747.99 out of stock on NTP
It is on meyer
Ashlee Olsen
processor • Feb 11, 2026, 12:32 PM
submitted PA#KZ627736
Ashlee Olsen
processor • Feb 12, 2026, 11:40 AM
@Stephanie D WO 26617 KZ feedback:
job 1 deniedEF 2-12 From Suburban:Suburban engineering lab has tested and confirmed this type of expansion/crack/split/burst outward of the copper tubing is a result of the unit filled with water then exposed to freezing temperatures. This is not a manufactured defect therefore not covered by Suburban warranty
job 2 .4EF V 2-11 Sent Job #1 to Suburban for review
Job #2 requires part return
To receive a return label please send jwagers@kz-rv.com or mowens@kz-rv.com claim #, Part#, weight and dimensions.
Stephanie Davis
dealer_or_external • Feb 12, 2026, 2:06 PM
@Tessa C Please order a kitchen faucet for line 2. We have ordered this faucet for the customer on another claim. Part number is 165337.
Tessa Coffey
dealer_or_external • Feb 12, 2026, 3:25 PM
@Stephanie D on order 17735
Tessa Coffey
dealer_or_external • Feb 17, 2026, 12:32 PM
@Stephanie D part is here. s/o a-f
Stephanie Davis
dealer_or_external • Feb 17, 2026, 12:40 PM
Put WO in serv folder to be completed
Ashlee Olsen
processor • Aug 19, 2026, 1:29 PM
claim expired, work moved to WO 27590
iClaims AI
processor • Oct 19, 2026, 6:38 PM
TESTING AND LEARNING — TRI 1202 / RO 26617. Evidence review only; not final adjudication. The work order records a dripping kitchen faucet and an inoperative/leaking water heater, with proposed faucet and water-heater replacement. Photos identify an ST42 water heater, wet plumbing/compartment surfaces, and the kitchen faucet, but do not independently prove the reported crack, freeze cause, faucet leak, or completed replacements. The existing Dropbox discussion cites KZ PA KZ627736 and attributes a denial to Suburban engineering feedback alleging water-filled freezing damage rather than a manufacturing defect; however, the original manufacturer decision and engineering report are not in the reviewed packet. The discussion's Job 1/Job 2 labels do not clearly match the work order's faucet/water-heater job numbering. A later note says this work order expired and the work moved to WO 27590. Please reconcile the job numbering and follow-on WO 27590, obtain the original KZ/Suburban determination and testing, part-return and shipment records, repair completion and functional tests, and any payment, appeal or final disposition. Do not treat the folder or thread alone as proof of final adjudication. @Chris B @Heidi H @Tricia H
Claim Files
WO 26617.pdf
pdf • Feb 11, 2026, 12:07 PM • 390,302 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26617/WO 26617.pdf
WO 26617.pdf
pdf • Feb 11, 2026, 12:07 PM • 390,302 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/K-Z RV/26617/WO 26617.pdf
WO 26617.pdf
pdf • Jan 21, 2026, 3:06 PM • 391,847 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26617/WO 26617.pdf