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Claim 26603
TRI 1202 • Ashlee • Warranty Checks • kz-rv
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Visible span: Jun 25, 2026, 2:55 AM to Jul 3, 2026, 2:52 AM.
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Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/KZ RV 2026
Timeline
First seen Jun 25, 2026, 2:55 AM • last seen Jul 3, 2026, 2:52 AM
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39 indexed side comments on this claim.
Latest visible thread signal
May 15, 2026, 1:16 PM • processor • paid $702.77 4/27
Role mix
Dealer 0 • OEM 0 • Processor 16
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Denial signals 2 • info / missing-doc asks 6 • approval signals 2
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Evidence Thread
Stephanie Kendziorski
processor • Jan 6, 2026, 4:20 PM
Submitted PA KZ625266
Stephanie Kendziorski
processor • Jan 7, 2026, 6:23 PM
@Stephanie D @Ashlee O This is the feedback from KZ:
Both arms were damaged at factory install of the wiring to the awning doesn't make sense. Nor are the pics reflecting this. Please explain what the install issue is and what the remedy is to correct the issue and not just replace the arms.
Stephanie Davis
dealer_or_external • Jan 8, 2026, 11:23 AM
I spoke with Cole on this since he was the tech that done the diag. He stated the front arm is the only one that needs replaced. This type of damage is done when the wiring is installed. As far as a repair, when metal is damaged like this it can't be repaired.
Stephanie Kendziorski
processor • Jan 8, 2026, 8:16 PM
This is the response from KZ. 1/8/26 Wire wouldn't cause this type of damage to the arm. If it was on install, there is no report of this on the DAF and damage would have occurred before. unit on lot since 10/14/24
I don't believe Cole is saying the wiring itself is causing the issue, it's damage that occurred while the wiring was being installed. I think the bigger issue is that KZ sees it as you having it in your inventory since October of 2024 before it was sold in September of 2025 - wasn't this checked when the unit was delivered? Please advise.
Stephanie Davis
dealer_or_external • Jan 9, 2026, 10:06 AM
The wiring isn't causing the damage, the person who installed the wire from the factory did. This was caused from the tool they use to crimp the wire in place. Even if it was not noticed upon delivery, this damage could only be caused when the arms were being assembled.
Stephanie Kendziorski
processor • Jan 9, 2026, 10:59 AM
Added feedback to line and resubmitted.
Stephanie Kendziorski
processor • Jan 12, 2026, 9:01 AM
@Ashlee O @Stephanie D Denied - Not noted on DAF if manf defect would have noticed when replacing awning head covers on 9/15/25
Stephanie Davis
dealer_or_external • Jan 12, 2026, 9:35 AM
@Stephanie K @Ashlee O To replace a motor head cover you do not have to extend the arm all of the way out. The installation damage the customer noticed is only noticeable when arms are fully extended.
Ashlee Olsen
processor • Jan 12, 2026, 2:25 PM
@Stephanie D I sent KZ an email with that feedback
Ashlee Olsen
processor • Jan 21, 2026, 12:15 PM
I'm going to put this one back in pending...KZ got back to me today & said, "KZ doesn't install the wiring on the awning arms. Lippert the vendor does. We have sent request for consideration to Lippert. Once the approve or deny, we will update you.
Stephanie Davis
dealer_or_external • Jan 22, 2026, 10:10 AM
Ok, thank you Ashlee.
Stephanie Davis
dealer_or_external • Jan 29, 2026, 3:46 PM
@Ashlee O The customer just called to let me know KZ is supposed to be opening this claim back up.
Ashlee Olsen
processor • Feb 2, 2026, 12:03 AM
@Stephanie D Hey, this is still showing as denied as of now. Let me know if I need to contact them.
Ashlee Olsen
processor • Feb 2, 2026, 11:29 AM
I got an email back this morning saying Lippert will Goodwill replacement of one new awning arm and .5 hours.
I need to resubmit a new PA, and I will get that going now.
Ashlee Olsen
processor • Feb 2, 2026, 11:54 AM
New PA sent: KZ627021
Ashlee Olsen
processor • Feb 2, 2026, 3:35 PM
@Stephanie D this has been approved .5 Lippert will authorize one new awning arm and .5 labor
Stephanie Davis
dealer_or_external • Feb 4, 2026, 4:52 PM
Thank you, do we have a new PA # or have I missed seeing that?! And it stated one awning arm, is this one single arm or one set (set of 2). I just wanna make sure!
Stephanie Davis
dealer_or_external • Feb 4, 2026, 4:54 PM
Just seen this!!!! Girl I am trying to run service and catch up too, sorry!
Ashlee Olsen
processor • Feb 4, 2026, 6:47 PM
@Stephanie D No worries, I have attached the approval email here incase you have questions I haven't answered, but per KZ: There is only wiring install in 1 of the arms. Lippert approved to replace that arm.
Stephanie Davis
dealer_or_external • Feb 5, 2026, 4:58 PM
@Tessa C Please order the awning arm for the side that has the wiring ran in it. This is for line 1.
Tessa Coffey
dealer_or_external • Feb 6, 2026, 11:14 AM
@Stephanie D per our conversation about the awning arm. I have reached out to kz to see if we can get only one arm
Tessa Coffey
dealer_or_external • Feb 17, 2026, 10:17 AM
@Stephanie D reached back out to kz and sent photos of the awning tag.
Tessa Coffey
dealer_or_external • Feb 17, 2026, 12:41 PM
@Stephanie D Michelle said she hadnt gotten a response back from lci....she resent it.
Tessa Coffey
dealer_or_external • Feb 24, 2026, 9:16 AM
@Stephanie D on order 17770
Tessa Coffey
dealer_or_external • Mar 5, 2026, 10:44 AM
@Stephanie D ARM IS HERE IN BAY
Stephanie Davis
dealer_or_external • Mar 5, 2026, 2:17 PM
Work order in serv folder to complete wo
Tessa Coffey
dealer_or_external • Mar 10, 2026, 12:59 PM
@Stephanie D per our conversation they sent us the wrong part and the correct part is getting sent.
Stephanie Davis
dealer_or_external • Mar 30, 2026, 10:29 AM
@Tessa C Update please on this, Cust called last week!
Tessa Coffey
dealer_or_external • Mar 30, 2026, 12:42 PM
@Stephanie D SPOKE WITH MICHELE SAID LCI STILL HADNT GOTTEN BACK WITH HER. SAID HER PURCHASING ADVISOR WAS THERE TODAY AND WAS SEEING IF THEY COULD HELP HER GET THAT NUMBER.
Stephanie Davis
dealer_or_external • Mar 30, 2026, 2:10 PM
Thank you
Tessa Coffey
dealer_or_external • Mar 30, 2026, 2:40 PM
@Stephanie D finally have the part number for the correct side. its on the way and got a credit for the wrong side
Tessa Coffey
dealer_or_external • Apr 20, 2026, 2:49 PM
@Stephanie D PARTS UPDATE
4/21 ETA
Tessa Coffey
dealer_or_external • Apr 21, 2026, 10:37 AM
@Stephanie D PART IS HERE AND INSPECTED....GOOD TO GO....(BAY)
Stephanie Davis
dealer_or_external • Apr 21, 2026, 1:45 PM
On techs board for repairs
Ashlee Olsen
processor • Apr 24, 2026, 2:40 PM
@Stephanie D Can you upload a completed WO for me please? Thanks!
Stephanie Davis
dealer_or_external • Apr 24, 2026, 2:43 PM
Work order is there now!
Ashlee Olsen
processor • Apr 24, 2026, 2:54 PM
submitted C#KZ627021
Stephanie Kendziorski
processor • May 15, 2026, 1:07 PM
done
Ashlee Olsen
processor • May 15, 2026, 1:16 PM
paid $702.77 4/27
Claim Files
26603 PAID CHECK.pdf
pdf • May 15, 2026, 12:23 PM • 495,358 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/KZ RV 2026/26603 PAID CHECK.pdf