Claim explorer / evidence thread
Claim 26588
TRI 1202 • Ashlee • Parts Inquiry • heartland
risk 0.00
deadline Approaching deadline
images 0
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
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Approaching deadline
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Awaiting OEM
Upcoming statutory deadline
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Auto-Approved
Upcoming statutory deadline
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Payment Due
Upcoming statutory deadline
38d elapsed • 7d remaining
Escalation Eligible
Upcoming statutory deadline
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Resolved
Upcoming statutory deadline
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Approaching deadline
38 days open in the visible workflow.
Recommended Action
Generate OEM Demand Letter
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
20
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Sep 24, 2026, 2:55 AM to Nov 1, 2026, 2:55 AM.
Indexed evidence
3 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
38 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26588/EST2959.pdf
Timeline
First seen Sep 24, 2026, 2:55 AM • last seen Nov 1, 2026, 2:55 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
18 indexed side comments on this claim.
Latest visible thread signal
Mar 12, 2026, 11:09 AM • dealer_or_external • @Chris L NOW THE RIGHT WINDOW IS IN THE BAY
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 5 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Warranty image shows the RV/camper roof area, likely a roof-to-front cap or roof edge seam.
- **Visible component/parts:** White roof membrane/panel in foreground, black curved roof/front cap or trim piece, seam/edge molding with sealant along the joint.
- **Visible damage/condition:** Sealant along the seam appears uneven, cracked, separated, or deteriorated in sections; possible gaps/voids at the roof-to-cap/trim joint. Black surface has light scuffs/specks but no clear structural break visib
Human interpretation • confidence 0.00
parts-photo
Exterior curb/road-side view of a nuCamp trailer near tandem axle/wheel well.
- **Visible condition/damage:** Black lower side skirt/rock guard and wheel-arch trim are dirty with streaking and scuffs. Several fastener holes along the black trim/fender flare appear open or missing screws/clips; trim may be partially removed/loose. No major cracks or body-panel deformation clearly visible.
- **Parts/components shown:** Tandem wheels/tires, alloy rims, black plastic/metal lower skirt panel, wheel-
Human interpretation • confidence 0.00
parts-photo
Image shows exterior side of a nuCamp trailer/RV with triple axles.
- **Visible damage/condition:** Black lower side skirt/fender area around the wheels appears dirty/streaked. The black vertical trim/pillar above the wheel area has a visible chip/gouge in the coating. Fender skirt panels/trim around the wheel openings appear intact overall but may be misaligned or scuffed; no clear crack visible from this distance.
- **Parts/components visible:** Three wheels/tires, black wheel-arch fender fla
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Passenger/curb side of a towable RV/trailer, around entry door, large side window, lower skirt/fender area, tandem axles/wheels, stabilizer jack, and exterior utility/vent panel.
- **Visible parts/components:** Entry door with grab handle, black-framed windows, sidewall graphics, two vertical black **Solera** awning arm/rail components, lower black skirt/rocker trim, wheel well/fender trim, tandem tires/rims, stabilizer jack foot, exterior vent/access panel.
- **Visible co
Human interpretation • confidence 0.00
parts-photo
Warranty claim image for case **26588** shows the roadside/curbside lower side area of a tandem-axle nuCamp trailer near the wheel wells.
- **Visible components:** Two trailer tires/wheels, lower black/gray side skirt or underbody panel, wheel opening trim/fender area, exposed suspension/axle hardware, stabilizer/jack bracket area, fasteners along lower body panel.
- **Visible damage/condition:** Lower side panel/skirt appears dirty with scuffs and streaking. Several screw/fastener points are v
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Exterior side of a nuCamp trailer/RV at the triple-axle wheel area, lower sidewall/skirt section.
- **Damage observed:** Long metal/plastic wheel-opening trim/fender skirt above the three tires appears bent/wavy, scuffed, and possibly deformed along the full wheel well span. Fasteners are visible; some areas look uneven/misaligned. Black lower skirt panel is dirty/scuffed; no clear tire/wheel damage visible.
- **Components shown:** Three alloy wheels/tires, triple wheel-well/
Human interpretation • confidence 0.00
parts-photo
Visible trailer exterior at wheel well/fender skirt area above tandem wheels. Black lower side panel/skirt is dirty with streaking. Several black push-pin/screw fasteners are visible along the upper edge; at least one fastener area near center appears damaged/cracked or enlarged, with another fastener seated nearby. Tire/wheel assembly visible below; no clear tire/wheel damage shown.
Text/labels: Red handwritten “26588” on panel, matching claim/case ID. Tire sidewall partially reads “STEEL RADI
Human interpretation • confidence 0.00
parts-photo
Roof-mounted white plastic vent/hatch cover on a trailer/RV roof. The surrounding roof sealant/caulk is heavily discolored brown and appears aged/dirty around the vent flange, especially on the right and lower edges. No clear crack or break is visible in the vent lid from this view, though the sealant condition may indicate a leak/roof-seal repair concern.
Visible handwritten red text on roof: “Roof 26588,” linking image to case/claim 26588. No part numbers or manufacturer labels visible. Repai
Human interpretation • confidence 0.00
parts-photo
Warranty claim image (case 26588) shows the roadside/curbside lower exterior area of a tandem-axle nuCamp trailer/RV.
- **Visible components:** two wheels/tires, black plastic fender skirt/wheel flare over the forward visible wheel, lower black side skirt/body panel, fasteners/screw points, exterior wall panel, small warning labels.
- **Visible damage/issue:** black fender/skirt area appears misaligned or separated at the vertical joint between panels; there is a noticeable open gap behind/left
Human interpretation • confidence 0.00
parts-photo
- **Image/context:** RV/trailer roof photo for warranty case **26588**; red handwritten text on image reads **“Roof 26588.”**
- **Visible components:** White roof membrane, black round roof vent cap (appears “Dometic”/similar marking), white plastic roof vent/skylight cover, additional black roof fixtures/vents, surrounding sealant/flashing at roof penetrations.
- **Visible condition/damage:** Sealant around multiple roof penetrations is heavily discolored/tan/brown and appears aged or dirty; ed
Human interpretation • confidence 0.00
parts-photo
Interior RV photo, likely upper wall/ceiling area above window/curtains.
- **Visible components:** White ceiling/wall panel, black overhead trim/valance/cabinet fascia with curved lower panels, round puck lights, curtain track/rod area, white curtains, side wall panel.
- **Visible damage/issue:** No clear breakage visible. Possible concern may be the upper black trim/valance or ceiling/wall panel seam area; any misalignment/gap is subtle and not definitive from this image.
- **Labels/annotation
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/condition:** No obvious major breakage visible in this photo. Exterior side panel/graphics appear intact. Minor scuffs, dirt streaking, and wear are visible along the lower black skirt and trim. Rear/left vertical edge near ramp-door area shows hardware/trim but no clear confirmed damage from this angle.
- **Visible parts/components:** Passenger-side RV wall, rear ramp door edge/hardware, vertical trim/seals, awning tube and arms, exterior windows, entry door grab handle, entr
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Rear/driver-side exterior of a nuCamp-style toy hauler/travel trailer. Shows rear ladder, rear corner trim, vertical taillight, rear ramp/door hinge hardware, side wall graphics, upper side rail/awning-style rail, and marker lights.
- **Visible damage/condition:** No clear structural break visible. Notable cosmetic/finish issue on the left rear panel near the ladder/window area: white sealant/paint-like residue or peeling/scuffed finish along the vertical edge and around a bl
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/area:** Front/road-side upper corner of a fifth-wheel trailer, hitched to a maroon pickup. Front cap, sidewall graphics, roofline/upper molding, amber clearance lights, slide/side trim, and landing gear visible.
- **Visible damage/concern:** At the upper front side corner/roofline, a black trim/rail or seal appears raised/separated or misaligned near the transition from front cap to sidewall. Possible exterior corner/roof molding issue. No major impact damage or cracking is clea
Human interpretation • confidence 0.00
parts-photo
Exterior curb/entry side of a nuCamp towable RV/trailer.
- **Visible components:** black roofline awning/awning roller tube assembly spanning side wall, entry door with grab handle, large side window, multiple small windows, exterior storage/baggage door, marker light, dual axles/wheels, stabilizer/leveling jack, side graphics/decals.
- **Visible damage/condition:** No clear impact damage, cracks, missing parts, or detached awning components visible in this wide photo. Awning appears retracted;
Human interpretation • confidence 0.00
parts-photo
Visible: Exterior side of a nuCamp RV/trailer, upper sidewall/roof edge area with black exterior trim/rail and blue/gray graphics. Large black framed component appears to be an exterior slide/awning/trim structure over sidewall.
Damage/condition:
- Noticeable white scuffing/peeling/missing black coating or decal material on the black vertical and horizontal trim/frame pieces, especially left vertical rail and upper/lower black sections.
- Beige/tan discoloration or staining along the roof edge/
Human interpretation • confidence 0.00
parts-photo
Image shows exterior side of a nuCamp/RV trailer, rear half.
- **Visible condition/damage:** Multiple exterior vinyl graphics/decals appear removed, peeling, or partially missing, leaving white/gray adhesive residue and scrape marks around the two side windows and along vertical decal edges. Residue is visible below the larger window, around the smaller rear window, and on portions of the black/blue striping. No clear structural wall damage, dents, broken glass, or ladder damage visible.
- **Pa
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior side/front area. Apparent issue is along the upper roof/side edge: the cream-colored roof/awning fabric or trim area is dirty/stained and appears uneven/wavy, with black roof-edge/awning rail seal/trim visible; near the front corner a small black bracket/trim end looks protruded or loose. No clear impact damage or cracks visible on sidewall.
Components visible: large side window, black/gray/blue Cyclone-style exterior graphics, side marker/utility light, round exterior speak
Human interpretation • confidence 0.00
parts-photo
- **Visible items:** Close-up of RV/trailer certification/weight label above an amber rectangular side marker/reflector light mounted with black screws.
- **Damage condition:** No clear physical damage visible to the label or amber marker light; only light dirt/scuffing on surrounding panel/trim.
- **Readable label text:**
- “Manufactured by / Fabriqué par: Heartland Recreational Vehicles”
- Date: **2021-07-26**
- VIN: **5SFCG4536NE477848**
- Type: **Trailer / Tra / Rem**
- M
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** Passenger-side/sidewall window appears damaged or missing; opening is temporarily covered with black plastic and tape, with tape strips hanging below. No clear wall impact damage visible in this image.
- **Parts/components shown:** RV exterior side wall, multiple black-framed windows, upper awning/rail or trim, lower skirt/trim, wheel area, exterior graphics/decals.
- **Labels/text:** No readable labels, VIN, or document/screenshot text visible.
- **Repair context:** Likely
Human interpretation • confidence 0.00
parts-photo
Roof surface photo for case/claim **26588**. Visible components include two rectangular roof-mounted plastic covers/vents/skylight-style fixtures with surrounding sealant, two small black capped fittings/ports, and part of a larger black round roof vent/cap at lower right. Red handwritten annotation reads **“Roof 26588.”**
Visible condition: sealant around the rectangular fixtures appears heavily discolored/dirty, uneven, and possibly deteriorated or over-applied; staining is visible on the whi
Human interpretation • confidence 0.00
parts-photo
- **Claim/context:** nuCamp warranty case **26588** (dealer tri-1202), parts-inquiry stage. Image is annotated in red: **“Roof 26588.”**
- **Component shown:** RV/trailer **roof area** beside a dark roof edge/track or trim. A raised off-white molded roof-mounted component/cover is visible, seated on a dark sealant/adhesive base.
- **Visible condition/damage:** The surrounding roof membrane is dirty/stained. The sealant around the base appears aged, uneven, cracked/lifted in spots, and possibly s
Human interpretation • confidence 0.00
parts-photo
- **Visible condition/damage:** Close-up of a black frame/channel with heavy dirt/adhesive residue and a worn/partially obscured white manufacturer label. Some scuffing/scraping is visible on the black surface; no clear structural break is visible in this photo.
- **Part/component shown:** Appears to be a narrow frame extrusion or seal/channel, likely part of a window/door or similar RV assembly. Exact component not fully identifiable from the close-up.
- **Labels/text visible:** White label has
Human interpretation • confidence 0.00
parts-photo
Claim image for case 26588, likely line/item “3” (red handwritten “3 26588” at top).
Visible area: RV interior upper wall/ceiling corner near a cabinet/refrigerator area, black overhead valance/soffit panel with round LED puck light, curtain at left, light-colored vertical wall/trim and cabinet face at right.
Observed issue: At the upper corner where the black overhead panel meets the light vertical side panel/cabinet trim, the seam appears open/misaligned with a small gap and exposed brown/ra
Human interpretation • confidence 0.00
Claim Lines
No claim lines loaded
Evidence Thread
Chris Lehnert
dealer_or_external • Jan 13, 2026, 10:24 AM
@Tessa C hey i need price and part#s for a window,fenderskirt and wall panels
Tessa Coffey
dealer_or_external • Jan 13, 2026, 11:14 AM
@Chris L emailed heartland to get part number and pricing
Tessa Coffey
dealer_or_external • Jan 15, 2026, 2:11 PM
@Chris L fenderskirt 12327 $430.99
cole said he can pick out one of the panels we have here since heartland doesnt exist anymore
V000358689 771.99
Chris Lehnert
dealer_or_external • Jan 20, 2026, 1:04 PM
@Tessa C hey i also need a price on awning fabric
Tessa Coffey
dealer_or_external • Jan 21, 2026, 12:18 PM
@Chris L i'm gunna need this one pulled up so i can get the awning info
Chris Lehnert
dealer_or_external • Jan 23, 2026, 10:24 AM
@Tessa C any update on this awning fabric
Chris Lehnert
dealer_or_external • Jan 23, 2026, 10:24 AM
@Tessa C any update on this awning fabric
Chris Lehnert
dealer_or_external • Jan 23, 2026, 10:25 AM
@Tessa C any update on this awning fabfic
Tessa Coffey
dealer_or_external • Jan 23, 2026, 10:43 AM
@Chris L not yet i've got to go down and measure
Tessa Coffey
dealer_or_external • Jan 23, 2026, 11:04 AM
@Chris L 00-06335 $346.99
Cole Perkins
dealer_or_external • Feb 6, 2026, 2:52 PM
NEED J WRAP ON THIS AS WELL
Tessa Coffey
dealer_or_external • Feb 11, 2026, 10:19 AM
@Cole P PART NUMBER 0129244 They couldnt give me pricing where we arent a dealer.
Tessa Coffey
dealer_or_external • Feb 11, 2026, 10:36 AM
@Cole P PART NUMBER 0129244 They couldnt give me pricing where we arent a dealer.
She did said the lead time was 3-4 weeks
Chris Lehnert
dealer_or_external • Feb 27, 2026, 3:54 PM
@Tessa C got the deposit for the window so we are good to only order the window
Tessa Coffey
dealer_or_external • Mar 2, 2026, 12:24 PM
@Chris L Do we need the trim ring as well? this is a separate piece
Tessa Coffey
dealer_or_external • Mar 3, 2026, 9:09 AM
@Chris L ON ORDER 17784
Tessa Coffey
dealer_or_external • Mar 5, 2026, 11:10 AM
@Chris L WINDOW IN BAY AND CHECKED FOR DAMAGE
Tessa Coffey
dealer_or_external • Mar 12, 2026, 11:09 AM
@Chris L NOW THE RIGHT WINDOW IS IN THE BAY
Claim Files
EST2959.pdf
main-pdf • Feb 6, 2026, 2:51 PM • 406,899 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26588/EST2959.pdf
EST2956.pdf
main-pdf • Feb 6, 2026, 2:51 PM • 407,764 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26588/EST2956.pdf
wo26588.pdf
main-pdf • Jan 13, 2026, 11:00 AM • 410,187 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26588/wo26588.pdf