Claim Detail

processor • Dec 18, 2025, 2:41 PM

@Stephanie D Do you have other pictures for either of these jobs? I don't think one picture per job line is going to be enough to get these approved. Thanks!

processor • Dec 18, 2025, 2:42 PM

@Stephanie D Do you have other pictures for either of these jobs? I don't think one picture per job line (specifically job 2) is going to be enough to get these approved. Thanks!

processor • Dec 18, 2025, 2:54 PM

Saved draft #2531862

dealer_or_external • Dec 19, 2025, 9:15 AM

Ashlee, I did attach 2 more photos for the roof. The tech stated for line 1 it's a very small area. This is the only photo that would show there is no support in the middle of the shower pan.

processor • Dec 19, 2025, 11:14 AM

submitted PA#2531862

processor • Dec 19, 2025, 4:17 PM

@Stephanie D WO 26536 FR feedback: Job 1 12/19/2025astauffer@forestriverinc.comWhat was Cause for the support to split? Job 2 2/19/2025astauffer@forestriverinc.comWith the information and pictures provided there appears to be warrantable concern present at this time. We will note for now. Air pockets, bubbles, seam pops, and wrinkles are just cosmetic anomalies and will Not affect the performance if the roof. This line will reflect Denied.

dealer_or_external • Dec 22, 2025, 10:50 AM

@Ashlee O Tech stated for Job 2 the support must have been installed like this from factory. Ther e is no trace of the piece that split off.

processor • Dec 22, 2025, 11:46 AM

Thank you, notes made in FR

processor • Dec 22, 2025, 4:55 PM

@Stephanie D 12/22/2025astauffer@forestriverinc.comPlease provide additional photos depicting the top of the Shower pan

processor • Dec 30, 2025, 2:28 PM

Hi Stephanie, this has been moved to the corrected folder, however I'm not seeing the requested photo's added.

dealer_or_external • Dec 30, 2025, 4:25 PM

Let me see what I done. :)

dealer_or_external • Jan 6, 2026, 12:21 PM

@Ashlee O @Stephanie K The customer has decided not to have the support added to the shower on line 1. This will close this WO on my end.

processor • Jan 6, 2026, 1:08 PM

Ok. Both job lines are denied in FR at this time. For the roof specifically, they are noting it at this time, but that is all.

processor • Oct 19, 2026, 11:27 AM

TESTING AND LEARNING - @Chris B @Heidi H @Tricia H Tri-Am WO 26536 / Forest River PA 2531862: The work order requests shower-pan reinforcement (3.0 hours) and roof-membrane work (35.0 hours). The existing Dropbox discussion says both lines were denied in Forest River. For the roof, manufacturer feedback characterized air pockets/bubbles, seam pops and wrinkles as cosmetic and indicated the line would be denied. The manufacturer also requested more shower-pan photos; the dealer later recorded that the customer declined added shower support and closed the work order on its side. Four reviewed photos document the shower-pan underside and roof texture but do not independently prove cause, coverage, completed repair or payment. Please confirm the final OEM disposition, any later decision, repair outcome and payment records. This TESTING AND LEARNING notice is not final adjudication; production dealer-testing hold remains active, and original Dropbox files have not been changed.