Claim explorer / evidence thread
Claim 26429
TRI 1202 • Ashlee • Paid • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 24
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Resolved
Overdue / escalation ready
85d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
24
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
85 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
12
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 20, 2026, 1:12 AM.
Indexed evidence
0 docs / 0 images
No indexed documents or images are available for a dispute-ready bundle yet.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
85 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26429/RETURN TAG WILL NOT PRINT.PNG
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 20, 2026, 1:12 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
36 indexed side comments on this claim.
Latest visible thread signal
Feb 26, 2026, 12:03 PM • processor • paid $638.53 check #1581493
requested photos not provided, job 6/11 denied
Role mix
Dealer 0 • OEM 0 • Processor 17
Decision cues
Denial signals 3 • info / missing-doc asks 10 • approval signals 5
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Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
DRAWER UNDER TV AND AT THE FIREPLACE CAME APART WHILE CUSTOMERS WERE TRAVELING WHEN THEY ARRIVED AT THE CAMP GROUND THE DRAWER WAS HALF OUT OF THE OPENING AND DAMAGED
needs-review • confidence 0.06
cause
ONLY TWO SCREWS WERE INSTALL AT FACTORY IN EACH SLIDER. THIS HAS ALLOWED THE SLIDES TO DISCONNECT FROM DRAWER.
needs-review • confidence 0.06
correction
REMOVE DRAWER AND GUIDE SLIDERS, REINSTALL THE SLIDERS IN THE CORRECT PLACE, ADD MORE SCREWS TO SECURE SLIDER IN PLACE AND THEN REINSTALL DRAWER *92728*
needs-review • confidence 0.06
complaint
SHOWER HANDLE IS LOOSE
needs-review • confidence 0.30
cause
SHOWER HANDLE HAS CAME LOOSE AND NOT ALLOWING IT TO WORK AS DESIGNED
needs-review • confidence 0.30
correction
REPLACE SHOWER HANDLE FIXTURE
needs-review • confidence 0.25
complaint
CUST STATED THE FLOOR IS SQUEAKING PLEASE ADVISE WHAT SPOT AT THE FOOT OF THE BED SCREWS WERE COMING UP THRU LINO CUST DID HAVE TO CUT THE TOPS OF THE SCREWS TO SMOOTH FLOOR
needs-review • confidence 0.20
cause
THE SCREWS THAT WAS INSTALLED FROM FACTORY WERE TO LONG,THIS ALLOWED THEM TO COME UP THROUGH THE LINO.
needs-review • confidence 0.20
correction
LINO NEEDS TO BE CUT IN THE AREAS WHERE SCREWS ARE COMING UP, MAKE SURE SCREWS ARE FLUSH WITH THE FLOORING, REPLACE THE LINO IN THE NEEDED AREA
needs-review • confidence 0.20
complaint
CABINETS OVER TABLE TO THE LEFT OF ENTRY OVER TOP CHECK ALL HINGES ARE WORKING LOOSE
needs-review • confidence 0.20
cause
NO ISSUES FOUND AT THIS TIME
needs-review • confidence 0.17
correction
WORKS AS DESIGNED WISE, LISA Customer #: 92728 Subtotal for
needs-review • confidence 0.17
complaint
POT AND PAN DRAWER IN KITCHEN AND THE FOUR UNDER PANRTY CHECK ALL DRAWER GUIDES. THE GUIDES ARE NOT DOING AS DESIGNED SOMETIMES THE DRAWERS ARE OPENING WHILE TRAVELING
needs-review • confidence 0.06
cause
THE DRAWER GUIDES UNDER THE STOVE ARE COMING APART AND NOT HOLDING THE DRAWERS AS DESIGNED TO DO
needs-review • confidence 0.06
correction
REPLACE 16" SOFT CLOSE DRAWER GUIDES
needs-review • confidence 0.14
complaint
WHEN COMING DOWN OUT OF THE LIVING AREA YOU CAN SEE THE CEILING STRIPS ARE COMING DOWN
needs-review • confidence 0.23
cause
TWO OF THE CEILING STRIPS ARE FALLING DOWN FROM THE INSTALL AT BUILD
needs-review • confidence 0.17
correction
RESECURE TWO CEILING PANELS BACK INTO THE CORRECT PLACE
needs-review • confidence 0.17
complaint
FENDER SKIRTS ON BOTH SIDES MISSING SCREWS. THIS IS ALLOWING THEM TO FLOP WHILE TRAVELING
needs-review • confidence 0.17
cause
SCREWS MISSING IN DOOR SIDE FENDER SKIRT
needs-review • confidence 0.17
correction
INSTALL NEW SCREWS WHERE NEEDED ON FENDER
needs-review • confidence 0.17
complaint
TOP AND BOTTOM DRAWER UNDER WASHER AND DRYER CLOSET COMES OPEN WHILE TRAVELING
needs-review • confidence 0.25
cause
BOTH DRAWERS (TOP AND BOTTOM) HAVE SOFT CLOSE MECHANISM THAT WILL NOT CATCH TO RESET. TECH IS NOT ABLE TO MANUALLY EITHER. WISE, LISA Customer #: 92728
needs-review • confidence 0.25
correction
REPLACE ALL DRAWER GUIDES ON BOTH DRAWERS (TWO DRAWERS TOTAL, 4 GUIDES)
needs-review • confidence 0.25
Evidence Thread
Ashlee Olsen
processor • Dec 10, 2025, 4:09 PM
@Stephanie D WO 26429, do you need job 4 claimed? There's labor time on the line, so I wanted to double check. Thank you!!
Ashlee Olsen
processor • Dec 10, 2025, 4:19 PM
Draft saved PREAUTH51960
Stephanie Davis
dealer_or_external • Dec 11, 2025, 9:38 AM
Yes, please. :)
Ashlee Olsen
processor • Dec 11, 2025, 1:50 PM
submitted PREAUTH51960
Ashlee Olsen
processor • Dec 16, 2025, 11:33 AM
sent an email asking for an update
Ashlee Olsen
processor • Dec 16, 2025, 4:02 PM
approved
job 2 .5
job 3 denied KRV-excluded from limited warranty, routine maintenance includes without limitation, caulking, re-caulking, and waxing of the body of the recreational vehicle, tightening screws, brake squeak/lock-up/adjustment, latches, locks, combustion systems, changing fuses, or lightbulbs, maintaining the air conditioning and heating systems.
job 4 2 Approved to do perimeter cut, replace screws and secure/please obtain sublet estimate for repair of lino
job 6 .3
job 7 .3
job 10 .1
job 11 .5
Stephanie Davis
dealer_or_external • Dec 17, 2025, 10:07 AM
@Ashlee O Can we please go back on line 3? The drawer guide failed due to the factory did not install the correct number of screws. This is from poor workmanship at build.
Stephanie Davis
dealer_or_external • Dec 17, 2025, 10:13 AM
@Tessa C Approved to order the following,
Line 3: Shower handle fixture
Line 6: 16" soft close drawer guide (you may have to order 2 pieces on this. It has one that attaches to the drawer itself and one on the cabinet. sometimes they don't tell you this, which you maybe already aware!)
Line 11: Drawer guide on both drawer's total of 4 guides. Jayson was the tech, and I don't have any measurements on these.
Ashlee Olsen
processor • Dec 17, 2025, 11:26 AM
I'm happy to go back to Keystone on this one, what job are you talking about though? Job 3 is the shower handle.
Stephanie Davis
dealer_or_external • Dec 17, 2025, 11:42 AM
Shew girl that is exactly what I get for talking to coworkers and typing to! At first, I thought they had denied the drawer guides, I was worked up!! I am so thankful for YOU!
Yes, line 3 shower handle. This is faucet will not tighten. tech attempted to tighten faucet to spacer, and this did not work. Tech just stated the handle could be defective.
Stephanie Davis
dealer_or_external • Dec 17, 2025, 11:44 AM
@Tessa C Please hold on Line 3 shower handle fixture, all other parts you can move forward with. This was a mistake on my part, sorry.
Ashlee Olsen
processor • Dec 17, 2025, 11:46 AM
Haha, ok, I'm glad I double checked! Email sent asking about the shower handle
Ashlee Olsen
processor • Dec 17, 2025, 2:35 PM
@Stephanie D You've been approved .1 on job 3
Stephanie Davis
dealer_or_external • Dec 17, 2025, 2:38 PM
@Cole P .10?
Tessa Coffey
dealer_or_external • Dec 17, 2025, 2:59 PM
@Stephanie D on order 17620
Cole Perkins
dealer_or_external • Dec 18, 2025, 9:36 AM
the faucet handle replacement is .5 in keystones flat rate I emailed the code to stephanie and she can add it on here
Stephanie Davis
dealer_or_external • Dec 18, 2025, 11:46 AM
@Ashlee O I have attached a snip it of the flat rate on Keystone for changing a shower faucet. If you will see why they cut us.
Ashlee Olsen
processor • Dec 18, 2025, 12:10 PM
Yep for sure! Email sent to Keystone
Tessa Coffey
dealer_or_external • Dec 23, 2025, 9:24 AM
@Stephanie D DRAWER GUIDES HERE S/O S-Z
Stephanie Davis
dealer_or_external • Dec 23, 2025, 12:34 PM
@Tessa C Approved to order shower handle fixture. Photos are on the claim and in folder.
Tessa Coffey
dealer_or_external • Dec 23, 2025, 12:44 PM
@Stephanie D ON ORDER 17636
Tessa Coffey
dealer_or_external • Dec 30, 2025, 10:08 AM
@Stephanie D all parts here now
Ashlee Olsen
processor • Jan 14, 2026, 11:18 AM
submitted CLAIM60743
Ashlee Olsen
processor • Jan 15, 2026, 12:15 PM
@Stephanie D WO 26429 Keystone feedback:
1/14/2026,01:41:14 pm,millr: To determine if part return is required, please provide photos showing the complete defective drawer guides uninstalled including any vendor markings/etchings (located on the inner track when completely open). If claiming more than 1, please include photo showing all the defective parts together for quantity verification.
Cole Perkins
dealer_or_external • Jan 22, 2026, 3:00 PM
@Tessa C we need a slide topper for this unit on my estimate
Tessa Coffey
dealer_or_external • Jan 22, 2026, 3:20 PM
@Cole P on order 17677
Ashlee Olsen
processor • Jan 28, 2026, 11:50 AM
@Stephanie D WO 26429 Keystone feedback: Pending part return for the faucet
Stephanie Davis
dealer_or_external • Jan 30, 2026, 11:44 AM
@Chris L I have this on JCS's board for the part. I couldn't get the door open!!!
Stephanie Davis
dealer_or_external • Feb 4, 2026, 9:25 AM
@Ashlee O I am attaching proof the UPS label on Keystone for this part will not print. I am going to try again later in the day to see if it will work then. If not, I will let you know and we may have to reach out.
Ashlee Olsen
processor • Feb 6, 2026, 2:31 PM
@Stephanie D Hey! Just wanted to check on this one, were you able to get the part sent back? Thank you!
Stephanie Davis
dealer_or_external • Feb 6, 2026, 2:37 PM
No, I just tried again and got the same message. Can we please reach out at this point? :)
Ashlee Olsen
processor • Feb 6, 2026, 4:07 PM
C3903959
Ashlee Olsen
processor • Feb 6, 2026, 4:10 PM
Yep, you got it. Email sent!
Ashlee Olsen
processor • Feb 9, 2026, 1:45 PM
@Stephanie D Keystone's response: This normally indicates a UPS issue. Please try again to print the label today and see if you get the same error message. if so, please let me know.
Stephanie Davis
dealer_or_external • Feb 9, 2026, 2:40 PM
It worked today and I have the tracking attached in the folder. This part will leave tomorrow.
Ashlee Olsen
processor • Feb 26, 2026, 12:03 PM
paid $638.53 check #1581493
requested photos not provided, job 6/11 denied
Claim Files
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