Claim explorer / evidence thread
Claim 26414
TRI 1202 • Ashlee • Warranty Checks • kz-rv
risk 0.00
deadline Approaching deadline
images 0
matched 0
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
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Compliance Score
100/100
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Violations Detected
1
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Missing Items
0
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Deadline Status
Approaching deadline
9 days open in the visible workflow.
Recommended Action
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
8
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 25, 2026, 2:55 AM to Jul 3, 2026, 2:52 AM.
Indexed evidence
1 docs / 0 images
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Cross-reference base
Available
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Witness verification
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
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Escalation posture
Monitor
9 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
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Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/KZ RV 2026
Timeline
First seen Jun 25, 2026, 2:55 AM • last seen Jul 3, 2026, 2:52 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
26 indexed side comments on this claim.
Latest visible thread signal
Feb 27, 2026, 9:48 AM • processor • done
Role mix
Dealer 0 • OEM 0 • Processor 15
Decision cues
Denial signals 0 • info / missing-doc asks 37 • approval signals 2
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Evidence Thread
Ashlee Olsen
processor • Nov 20, 2025, 2:15 PM
submitted PA#KZ622837
Ashlee Olsen
processor • Nov 20, 2025, 2:42 PM
@Stephanie D WO 26414 KZRV feedback: Please attach a picture of the jack in question and the switch
Ashlee Olsen
processor • Nov 20, 2025, 5:36 PM
Photo's added to PA
Ashlee Olsen
processor • Nov 24, 2025, 12:51 PM
@Stephanie D KZRV feedback: Please get me a picture of the serial number on the jack. This is located in the middle of the label.
Stephanie Davis
dealer_or_external • Nov 24, 2025, 2:40 PM
I have contacted the customer.
Ashlee Olsen
processor • Dec 8, 2025, 11:10 AM
@Stephanie D Second attempt requested for this info: Please get me a picture of the serial number on the jack. This is located in the middle of the label.
Stephanie Davis
dealer_or_external • Dec 8, 2025, 2:34 PM
I finally got to speak with Mr. Broyles: he would send the required photos today or tomorrow. As soon as I receive them, I will get them attached. :)
Stephanie Davis
dealer_or_external • Dec 10, 2025, 8:53 AM
@Ashlee O I finally got the customer to send me the photos and this jack does not have a mod/ser number label on the jack.
Ashlee Olsen
processor • Dec 10, 2025, 11:29 AM
Thanks! Photo's added to KZ
Ashlee Olsen
processor • Dec 10, 2025, 12:24 PM
@Stephanie D EF 12-10 Please reach out to the customer and let them know that we need a picture of the label that is orange black and white. Make sure the tag is readable.
Stephanie Davis
dealer_or_external • Dec 11, 2025, 9:15 AM
@Ashlee O I am sure I have made a mistake on the first 2 photo of the jack. The photos with the orange sticker down the front are not correct for this unit. I got with @Cole P and he confirmed those photos (with orange label) must have been attached to the WO by mistake. So, with this said, the correct jack photos for this claim are the ones attached from the customer. The photos with no tag down the front. Let me know what is best to help get this mess fixed. I am so sorry!
Ashlee Olsen
processor • Dec 11, 2025, 1:49 PM
Thanks Stephanie, I did attach the two customer photo's you sent yesterday, KZ is asking for you to reach out to the customer and let them know they need a READABLE picture of the label that is orange, black, and white. Do you think they'll be able to get those?
Stephanie Davis
dealer_or_external • Dec 12, 2025, 9:16 AM
@Ashlee O Thank you, according to the customer this jack does not have a tag. I was not seeing one either on the front. If they are needing more info I am working with @Chris L to get a tech out to the customer and get better overall photos.
Ashlee Olsen
processor • Dec 15, 2025, 4:45 PM
@Stephanie D WO26414 KZRV feedback: EF 12-15 Please see the attachments. I have added a picture with the label circled in blue so that you know what is needed to complete the claim. Without this I can't submit to the vendor. There is a white section in this label with a clear serial number. I have to have that to complete the claim.
I added the photo attached to this folder
Stephanie Davis
dealer_or_external • Dec 16, 2025, 9:55 AM
@Cole P @Chris L Could we possibly go out to the customers and get all required photos tomorrow? We are going to Greeneville and that will be as close as we are going to be for some time to the customer.
Stephanie Davis
dealer_or_external • Dec 19, 2025, 10:01 AM
@Ashlee O I have attached 2 videos of the jack. We sent a tech out to the customer yesterday and there is no tag on this jack. The tech got videos to show there is no tag on the jack.
Ashlee Olsen
processor • Dec 19, 2025, 11:19 AM
Notes made in KZRV and videos uploaded. Thank you!
Ashlee Olsen
processor • Dec 19, 2025, 2:09 PM
@Stephanie D approved .3*VCB
EF 12-19
***Part pricing is subject to change and figured at final***
Stephanie Davis
dealer_or_external • Dec 22, 2025, 10:40 AM
@Tessa C Approved to order a front jack for this unit. This one does not have tags on it to go off of.
Tessa Coffey
dealer_or_external • Dec 23, 2025, 10:52 AM
@Stephanie D ON ORDER 17633
Tessa Coffey
dealer_or_external • Jan 6, 2026, 11:23 AM
@Stephanie D jack here in the bay
Ashlee Olsen
processor • Feb 9, 2026, 4:10 PM
submitted C#KZ622837
Ashlee Olsen
processor • Feb 10, 2026, 1:39 PM
paid $225.70 2/9/2026
@Stephanie D Will you look at your parts totals, KZ paid $156.38 for the jack, so I want to make sure I don't need to go back to them on this one. Thank you!
KZ feedback: Corrected part cost to match KZ's invoice
Stephanie Davis
dealer_or_external • Feb 10, 2026, 2:01 PM
@Ashlee O I have attached a copy of the PO from them with this customer vin num on the part order. I still maybe off a couple dollars from the purchase price, but they are only allowing about a 15% markup. I could be wrong, but we paid 132.78 and a 30 % markup should be more! Let me know if I am seeing that correct please.
Ashlee Olsen
processor • Feb 24, 2026, 2:33 PM
@Stephanie D I apologize, for some reason I never got this notification. I am shooting an email over to KZ because I believe you're right!
Stephanie Kendziorski
processor • Feb 27, 2026, 9:48 AM
done
Claim Files
26414 PAID CHECK.pdf
pdf • Feb 27, 2026, 9:37 AM • 555,895 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/KZ RV 2026/26414 PAID CHECK.pdf