Claim explorer / evidence thread
Claim 26406
TRI 1202 • Ashlee • Parts Inquiry • thor
risk 0.70
deadline Overdue / escalation ready
images 26
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
191d elapsed • 0d remaining
Analyzed
Overdue / escalation ready
191d elapsed • 0d remaining • Overdue
Awaiting OEM
Upcoming statutory deadline
191d elapsed • 0d remaining
Auto-Approved
Upcoming statutory deadline
191d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
191d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
191d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
191d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
0
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
191 days open in the visible workflow.
Recommended Action
Upload Missing Documents
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
15
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Apr 23, 2026, 12:32 PM to Jun 20, 2026, 2:56 AM.
Indexed evidence
1 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
191 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=26; damage=0; unit=0; parts=26; doc=0; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit Thor
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26406/IMG_2141.JPG
Timeline
First seen Apr 23, 2026, 12:32 PM • last seen Jun 20, 2026, 2:56 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
7 indexed side comments on this claim.
Latest visible thread signal
Dec 2, 2025, 2:29 PM • dealer_or_external • @Chris L we have enough fabric here
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 1 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
- **Unit shown:** Thor Motor Coach “Freedom Elite” Class C motorhome on Ford E-350 chassis.
- **Visible area/components:** Front over-cab cap/nose, upper marker/clearance light, sidewall/front corner seam trim, awning hardware/arm area, cab windshield/mirror, front grille/headlamp/bumper.
- **Visible damage/condition:** No clear major damage visible in this photo. Minor dirt/road grime and small specks on the white front cap/sidewall; seams and trim appear intact from this distance. Amber cleara
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/parts:** Front of a Thor **Freedom Elite** Class C motorhome on a **Ford** chassis. Cab-over front cap, windshield, mirrors, grille, headlights, front bumper, and upper amber clearance/marker lights are visible.
- **Visible damage/condition:** No clear physical damage is evident in this photo. Front cap and marker lights appear present; no obvious cracks, missing lamps, or displaced trim can be confirmed from this distance.
- **Labels/text:** “**FREEDOM ELITE**” decal on front c
Human interpretation • confidence 0.00
parts-photo
Visible: Passenger-side exterior of a Thor Freedom Elite motorhome, model marking “22FE.” Large patio awning/roller tube runs along the upper sidewall with end brackets/arms visible. Entry door, windows, storage/utility hatches, vent, wheel, exterior graphics, and dealer sticker are visible.
Damage/condition: No obvious broken or missing awning parts are clearly visible in this photo. Awning appears retracted; roller tube and rail are present. Minor scuffs/marks on lower sidewall/graphics and d
Human interpretation • confidence 0.00
parts-photo
- **Visible item/area:** Passenger-side exterior of a Thor motorhome/RV, showing the patio awning assembly extended at the upper sidewall.
- **Damage/condition observed:** Small raised/torn flap or loose section on the white awning fabric/roller cover near the middle of the exposed roller area. Awning rail/track and end cap appear intact from this view; no major sidewall damage visible.
- **Parts/components involved:** Patio awning fabric/roller tube area, awning rail/track, rear awning arm/end
Human interpretation • confidence 0.00
parts-photo
Visible: Passenger-side/front portion of a Thor Freedom Elite Class C motorhome on Ford E-350 chassis in RV lot. Labels visible: “FREEDOM ELITE” on cabover and sidewall, “E350” badge on cab. Components visible include cabover cap, sidewall graphics, side window, entry/compartment doors, roof A/C or vent unit, rear ladder, cab mirror, front bumper/grille.
Damage: No clear damage or failed part is visible in this image. Photo is wide/partial and appears to document the unit exterior rather than a
Human interpretation • confidence 0.00
parts-photo
Exterior passenger-side view of a Thor Freedom motorhome. Visible components include the slide/topper awning assembly along the upper sidewall, awning/roller tube and fabric, side window, refrigerator/utility vent, storage/service doors, wheel well, graphics/decals, and rear corner trim.
Damage/issue visible: the upper slide/topper awning fabric or cover appears uneven/wrinkled along the roller area, with a small raised/loose section near the left-middle of the awning. No obvious body impact da
Human interpretation • confidence 0.00
parts-photo
RV exterior side view of a Thor “Freedom Elite” Class C motorhome, likely documenting the curb/passenger-side awning area for a parts inquiry.
- Visible components: patio awning roller/fabric extended or partially deployed along upper sidewall, awning front support/arm near cab-over transition, entry door, side windows, exterior graphics, cab mirror/door, lower storage/utility doors.
- Damage/condition: No clear major damage visible in this wide shot. Awning assembly appears present; possible c
Human interpretation • confidence 0.00
parts-photo
Wide exterior photo of an RV dealership/lot with multiple motorhomes/trailers parked in the background. A white Class C motorhome in the foreground/right is labeled “Freedom Elite” and has roof A/C and side graphics visible.
No visible close-up damage, defective part, removed component, part label, VIN/data plate, or repair document/screenshot text is shown. Image does not provide clear parts-inquiry evidence or linkage to a specific warranty claim line.
Human interpretation • confidence 0.00
parts-photo
- **Vehicle/area shown:** Passenger-side exterior of a Thor motorhome on a Ford E-350 Super Duty chassis; entry/cab door is open.
- **Visible components:** Sidewall graphics, running board/step, lower exterior service/storage compartment door with two twist latches, and an upper rectangular exterior access/vent opening.
- **Apparent issue/damage:** Upper rectangular access/vent cover appears open or missing, exposing a black internal component/cavity. No clear cracking or collision damage visibl
Human interpretation • confidence 0.00
parts-photo
- **Vehicle/area shown:** Passenger-side/front area of a Thor Freedom Elite Class C motorhome on Ford E-350 chassis.
- **Visible components:** Exterior sidewall, cab-over/front cap, entry door area, side window, black/gray graphics, awning roller/tube and front awning arm/support mounted near the sidewall, cab mirror/running board.
- **Visible damage/condition:** No clear major structural damage visible in this wide shot. Possible minor scuffing/dirt at lower front sidewall/trim area and around
Human interpretation • confidence 0.00
parts-photo
Rear exterior of a Thor Freedom Elite motorhome/RV. Visible components include rear wall, roof ladder, rear window, tail/marker lights, license plate, bumper/receiver area, and roof-mounted vent/cover. No clear physical damage is visible in this wide shot; panels and ladder appear intact. Some normal dirt/streaking on the rear wall. Text/labels visible: “Freedom Elite,” “Combat Vets Association” window decal, Tennessee license plate “062 BPND,” and small “Ray Bros” dealer sticker. Image appears
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Thor **Freedom Elite** motorhome, exterior passenger/curb side and rear corner.
- **Visible components:** Full-length side awning/roller tube mounted high on side wall, vertical awning support arm/end cap assembly near rear/upper corner, side entry door, rear wall lights/ladder, graphics.
- **Damage/concern visible:** No clear breakage or impact damage is visible from this distance. A small light/tan piece or edge near the upper awning/roofline area appears exposed/protrud
Human interpretation • confidence 0.00
parts-photo
- **Image content:** Angled close-up of a printed Tri-Am RV service/work order on a dark textured surface, partially covered by a black pen/cylindrical object.
- **Visible damage:** No RV damage or defective component is visible in this photo.
- **Parts/components shown:** Paperwork only; possible pen/tool in foreground. No identifiable RV part shown.
- **Readable document text:**
- “Tri-Am RV Center of East Tennessee, Inc”
- “1202 IDELL ROAD, BULLS GAP TN 37711”
- “Ph: 877-635-1167
Human interpretation • confidence 0.00
parts-photo
Image shows two overlapping stapled work-order pages on a dark textured surface.
- **Visible damage:** None apparent; no RV/component damage shown.
- **Parts/components:** Paper documents only; staples visible. No physical repair part pictured.
- **Readable document text:**
- **W/O:** 26406
- **Appointment Date:** 19 NOV 2025
- **Customer:** Murphy, Eric
- **Job #:** WINT2 – External
- **Status:** In Progress
- **Concern/operation:** “WINTERIZE-TT/CLASS C”
- Text ref
Human interpretation • confidence 0.00
parts-photo
- **Visible item:** Close-up of an RV/vehicle certification or compliance label viewed through/near a window or frame; image is rotated and partially obstructed.
- **Damage observed:** No clear physical damage visible. Only minor dirt/marks on nearby white frame/seal area; not enough to identify a defect.
- **Components/parts visible:** Printed manufacturer/VIN label, dark window/glass or trim on left, white frame/edge on right.
- **Readable text (partial):**
- “Vehicle Manufactured By: THOR M
Human interpretation • confidence 0.00
parts-photo
Photo shows the driver-side front/cab area of a Thor motorhome on a Ford E-350 chassis.
- **Visible components:** driver door, windshield side edge, driver window, large side mirror assembly, front fender/wheel, cab step/running board, coach side wall with black/gray exterior graphics, lower exterior compartment/utility door.
- **Labels/text:** “E350” badge visible on front fender; small warning label on lower exterior compartment is present but not readable.
- **Damage observed:** No clear dam
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** Exterior side of a Thor RV near the entry door. Shows white sidewall with black/gray graphics, vertical door/trim/seal area, and a black exterior grab/assist handle mounted with visible screws.
- **Damage observed:** No obvious structural damage in this photo. Minor cosmetic scuffing/peeling is visible on the lower-left graphic/decal area; small surface marks/dirt specks on sidewall/trim. Door trim and handle appear intact from this view.
- **Labels/text visibl
Human interpretation • confidence 0.00
parts-photo
- **Visible item/component:** Set of RV/vehicle keys on a key ring, including multiple metal keys and black plastic-head keys, lying on a dark countertop.
- **Visible damage/condition:** One long metal key at lower left appears visibly worn/possibly bent or distorted along the blade. Other keys appear intact from this view. No installed lock/door component shown.
- **Labels/text visible:** Blue service tag shows handwritten **“26406”**, **“20”**, and **“Thor”** in fields labeled Name/Year/Make/M
Human interpretation • confidence 0.00
parts-photo
Exterior rear/driver-side view of a Thor Freedom Elite motorhome. Visible components include rear ladder, rear window, bumper/hitch area, side slide-out wall, awning/slide topper hardware, decals, rear lighting, and access panels.
Visible damage/condition: image is strongly backlit and hazy; no clear structural damage is evident. Possible dirt/streaking along rear corner seam and lower panels, but not enough to confirm damage. Ladder and rear wall appear intact from this view.
Text/labels visi
Human interpretation • confidence 0.00
parts-photo
- **Visible item/component:** Close-up of vehicle certification/VIN labels on a door jamb or similar body/pillar area; barcode labels visible.
- **Damage observed:** No physical damage is visible in this image. Photo is blurry/angled and appears intended for identification rather than damage documentation.
- **Readable/partial label text:**
- “INCOMPLETE VEHICLE MFD. BY FORD …”
- Date appears to be “08/20”
- “FRONT GAWR 4600 LB”
- Tire size appears “LT225/75R16E”
- Pressure a
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/area:** Passenger-side exterior of a Thor **Freedom Elite** Class C motorhome on Ford **E-350** chassis.
- **Visible components:** Sidewall fiberglass/gelcoat, gray/black exterior graphics/decals, large side window with curtains, cab door/mirror, multiple exterior storage/utility compartment doors, lower skirt/trim, warning labels near compartments.
- **Labels/text:** “**FREEDOM ELITE**” side branding visible; “**E350**” badge on cab; small warning labels present but not readabl
Human interpretation • confidence 0.00
parts-photo
Exterior RV sidewall with patio awning assembly visible. The awning roller tube, fabric edge, support arm, mounting brackets, and upper rail are shown. A small area of awning fabric near the left/center roller appears torn/frayed or taped/peeling at the leading edge. No clear structural damage to brackets or sidewall is visible. No labels or readable text present.
Repair context: likely related to awning fabric/roller or awning hardware parts inquiry. Claim linkage: supports a claim line for da
Human interpretation • confidence 0.00
parts-photo
Image shows the exterior side of a Thor “Freedom Elite” RV/motorhome near the upper sidewall and window area. Visible components include the sidewall graphics/decals, upper roof/awning rail trim, and dark tinted window below. No obvious part failure or clear damage is visible; only light surface scuffs/scratches on the white sidewall/graphics may be present but are not definitive. Background reflection shows a service/receiving building. No readable VIN/part labels or repair documentation visibl
Human interpretation • confidence 0.00
parts-photo
- **Vehicle/area shown:** Passenger-side exterior of a Thor **Freedom Elite** motorhome/RV, mid-to-front side wall.
- **Visible components:** Side wall fiberglass panel, large side window, exterior graphics/decals, storage/baggage doors, utility ports, rear wheel area, awning hardware/arm/mount near roofline.
- **Damage observed:** No clear physical damage visible in this photo. Image is heavily affected by sun glare/haze, making surface condition difficult to confirm. Decals and sidewall appear
Human interpretation • confidence 0.00
Claim Lines
No claim lines loaded
Evidence Thread
Chris Lehnert
dealer_or_external • Nov 22, 2025, 12:21 PM
@Tessa C hey i need a price and part#s for a dp27 and a short queen mattress and for slide topper fabric white 75inch
Chris Lehnert
dealer_or_external • Nov 28, 2025, 1:22 PM
@Tessa C any luck yet
Tessa Coffey
dealer_or_external • Nov 28, 2025, 2:54 PM
@Chris L 00-1598 9.99 per foot
DP-27 $157.99
reached out to thor contact. will call tuesday after they get back from hoilday break.
Tessa Coffey
dealer_or_external • Dec 2, 2025, 8:42 AM
@Chris L 0424001-$1080.99 MATTRESS
Chris Lehnert
dealer_or_external • Dec 2, 2025, 2:22 PM
hey i got the approval for the battery and the slide topper fabric (NO to the mattress) @Tessa C
Tessa Coffey
dealer_or_external • Dec 2, 2025, 2:25 PM
*
Tessa Coffey
dealer_or_external • Dec 2, 2025, 2:29 PM
@Chris L we have enough fabric here
Claim Files
wo26406.pdf
main-pdf • Nov 22, 2025, 12:19 PM • 407,688 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26406/wo26406.pdf