Claim explorer / evidence thread
Claim 26404
TRI 1202 • Ashlee • Parts Inquiry • k-z-rv
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
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Compliance Score
100/100
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Violations Detected
1
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Missing Items
6
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Deadline Status
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134 days open in the visible workflow.
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Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
18
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 20, 2026, 12:56 AM to Jun 24, 2026, 3:05 PM.
Indexed evidence
2 docs / 24 images
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Available
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Witness verification
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AI / citation gate
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Escalation posture
Escalation watch
134 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
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Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26404/WO.pdf
Timeline
First seen Jun 20, 2026, 12:56 AM • last seen Jun 24, 2026, 3:05 PM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
12 indexed side comments on this claim.
Latest visible thread signal
Oct 19, 2026, 11:34 AM • processor • TESTING AND LEARNING - @Chris B @Heidi H @Tricia H Tri-Am WO 26404 / KZ preauthorization KZ622832: The work order records the lower front metal wrap separating behind the LP tanks during highway travel, with 2.0 hours
Role mix
Dealer 0 • OEM 0 • Processor 5
Decision cues
Denial signals 1 • info / missing-doc asks 3 • approval signals 1
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Images
parts-photo
- **Visible area/components:** Front A-frame/tongue of travel trailer. Black dual LP/propane tank cover with top access cap, trailer frame rails, power tongue jack area, safety chains, breakaway/7-way wiring, weight-distribution/sway hitch hardware, and a black battery/tool box behind/adjacent to the propane cover.
- **Visible damage/condition:** No clear crack, break, or missing piece is visible on the propane cover or frame in this photo. Minor scuffs/dust on plastic cover and frame; front und
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** Front A-frame/tongue of travel trailer hitched to a white tow vehicle. Visible propane tank cover, electric tongue jack/post, coupler area, safety chains, breakaway cable/pin, wiring harness, weight-distribution/e2 hitch round bar and hitch head.
- **Visible damage/condition:** No major structural damage obvious in this photo. Minor rust/corrosion visible on a screw/fastener on the black propane cover and some surface wear/scuffs on black tongue/hitch components. O
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** Front A-frame/tongue of K-Z RV travel trailer with black frame rails, propane tank cover (embossed “GAS”), front power tongue jack, weight-distribution hitch hardware, safety chains, breakaway cable/wiring, and a small metal electrical junction box mounted on the frame with multiple colored wires entering/exiting.
- **Visible damage/condition:** No major structural damage apparent. Minor surface rust/scraping visible on lower A-frame near the jack/propane tray area
Human interpretation • confidence 0.00
parts-photo
Image shows tow vehicle rear bumper/step area and RV/trailer A-frame hitch assembly in a parking lot.
- Visible components: white pickup/SUV rear bumper with black step pad, license plate area, trailer coupler/hitch, safety chains, breakaway/electrical cable, tongue jack foot on wood blocking, propane tank cover, front A-frame/tongue structure.
- Labels/text: “e2 HITCH” and “ROUND BAR” visible on weight-distribution hitch bars/brackets. Partial vehicle badge on left appears to be GMC.
- Damage
Human interpretation • confidence 0.00
parts-photo
Image shows the front/tongue area of a K-Z travel trailer positioned very close to a white tow vehicle.
- **Visible components:** A-frame tongue, coupler/hitch hardware, safety chains, breakaway/electrical wiring, tongue jack with foot on wood block, propane tank cover, battery/electrical boxes, lower front cap/rock guard, front warning labels.
- **Visible damage/condition:** No clear collision damage is obvious. The black lower front rock-guard/covering appears wrinkled/wavy, but it is unclear
Human interpretation • confidence 0.00
parts-photo
- **Visible item/vehicle:** White K-Z RV travel trailer, likely **Sportsmen SE**, hitched to a white GMC pickup at an RV dealership lot.
- **Visible components:** Passenger/curb-side exterior wall with corrugated siding, black graphics, entry door, windows, two awnings/awning rails, roof A/C units/vents, front tongue/jack/propane/battery area, tandem axles/wheels, lower access panels.
- **Damage observed:** No clear visible damage in this wide-distance photo. Exterior side appears intact from th
Human interpretation • confidence 0.00
parts-photo
Exterior street/curb side of K-Z Sportsmen SE travel trailer shown.
- **Visible damage/condition:** Light-to-moderate vertical gray/black streaking on the corrugated sidewall, most noticeable below the upper roof/gutter/awning area and near the black vertical awning arm. No clear cracks, dents, holes, or broken parts visible in this image.
- **Components visible:** Aluminum/metal corrugated exterior siding, black roof/gutter trim, black power awning tube/arms, exterior access/service panels, ut
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Front/curb-side/front-left area of a K-Z RV travel trailer, model branding visible as **“SPORTSMEN SE.”**
- **Visible components:** Smooth front cap with graphics/decals, corrugated side wall, black lower front rock-guard/underbelly wrap, A-frame/tongue, propane tank cover, battery box, tongue jack foot on wood block, hitch hardware, amber side marker light, small safety/data labels.
- **Visible damage/condition:** No clear impact damage, crack, or missing exterior panel i
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior, rear/curb-side upper corner area of a K-Z Sportsmen SE travel trailer.
- **Damage/condition visible:** The black roof-edge/upper trim or gutter along the rear/side roofline appears slightly wavy/uneven and may be loose or separated near the top corner. No obvious large cracks, holes, or collision damage visible in the siding from this distance.
- **Parts/components shown:** Corrugated aluminum sidewall panels, black vertical corner molding, roof edge trim/gutter, rear clear
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** Curb-side exterior of K-Z Sportsmen travel trailer. Shows entry door with grab handle, corrugated aluminum sidewall, windows, black lower skirt, exterior vents, marker light, and a full-length black patio awning/roller assembly with front/rear arms/brackets.
- **Visible damage:** No obvious breakage, denting, tearing, or missing parts clearly visible in this photo. Awning fabric/roller and arm hardware appear present; any issue is not clearly identifiable from this
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Exterior passenger/side wall of a K-Z RV/travel trailer with corrugated white/gray siding, black lower skirt, black corner/vertical trim, and a roofline-mounted black awning/roller assembly.
- **Components shown:** Power awning arm/bracket mounted to sidewall; black awning roller/fabric housing near roof edge; rear side marker light; rear bumper/trim area partially visible.
- **Damage observed:** No clear physical damage is visible in this photo. Awning arm/roller and sidewal
Human interpretation • confidence 0.00
parts-photo
- **Visible item/damage:** Exterior curb-side RV awning area. The forward/left awning head/upper arm area appears misaligned or partially separated; a black bracket/cover piece near the roofline looks lifted/out of position. No clear fabric tear visible. Damage assessment limited by distance/glare.
- **Components shown:** Black power awning roller/cover, awning support arms/brackets, corrugated sidewall siding, windows, entry door, wheels/fender.
- **Labels/text visible:** “KZ Recreational Vehic
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Curb/entry-side exterior of a K-Z Sportsmen SE travel trailer.
- **Primary component shown:** Black **Solera** patio awning assembly, including roller tube/cassette, fabric roll, end caps, and vertical support arms mounted to sidewall.
- **Visible damage/condition:** No clear broken part visible from this distance. Awning appears retracted. Possible minor concern near the upper awning/roof rail area, but image is not close enough to confirm looseness, separation, or deformati
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/condition:** No clear impact, crack, tear, or missing part is visible from this wide exterior view. Awning/upper rail area is shown, but any defect is not identifiable in this photo.
- **Parts/components shown:** Passenger-side exterior of K-Z Sportsmen SE travel trailer; black patio awning/awning tube or case along roofline, awning arm/support near entry door, corrugated aluminum siding, exterior windows, entry door open, wheel/fender area.
- **Labels/text visible:** “SPORTSM
Human interpretation • confidence 0.00
parts-photo
Image shows exterior side/rear corner of a K-Z RV travel trailer.
- **Visible components:** Black Solera/Lippert awning assembly at upper side wall, including awning roller/tube, end cap/head, mounting bracket, and vertical awning arm/track. Corrugated white/gray aluminum siding, black corner trim, lower black skirt, rear marker light, and rear bumper/frame area visible.
- **Visible damage/condition:** No clear break, deformation, or missing part is identifiable from this distance. Awning hardw
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Curb-side exterior of a K-Z Sportsmen SE travel trailer.
- **Components shown:** Black patio awning roller/tube and awning arms/brackets along roofline, entry door, tinted side windows, corrugated aluminum siding, wheel/fender area, exterior lights/utility ports.
- **Visible damage:** No clear damage is evident in this photo. Awning tube/fabric and sidewall appear generally intact from this angle; any issue with the awning hardware is not visually confirmed.
- **Labels/text v
Human interpretation • confidence 0.00
parts-photo
Exterior curb/side view of a K-Z Sportsmen SE travel trailer.
- **Visible components:** Full-length black patio awning assembly mounted high on sidewall, including roller tube/fabric housing, end caps, front/rear awning arms/brackets, and vertical support arm near rear. Corrugated aluminum sidewall, black-framed window, lower skirt/trim, tandem wheels.
- **Visible damage:** No clear physical damage visible in this photo. Awning appears extended/installed and generally straight; no obvious torn
Human interpretation • confidence 0.00
parts-photo
Warranty image review – case 26404 / IMG_2069.JPG:
- **Visible unit/area:** Exterior front/side of a K-Z RV Sportsmen SE travel trailer, showing front cap, corrugated sidewall, lower skirt/underbelly area, awning arm/rail, marker lights, baggage/access doors, A-frame tongue, and wiring/junction box.
- **Visible damage/condition:** No clear impact damage visible on the sidewall or front cap. Lower front black underbelly/rock-guard fabric appears loose/wrinkled or sagging near the A-frame area. E
Human interpretation • confidence 0.00
parts-photo
Image shows curb/driver side exterior of a K-Z Sportsmen SE travel trailer.
- **Visible components:** corrugated aluminum sidewall, black vertical corner/trim rails, roof-edge/gutter/awning rail area, two black awning arms/roller housings, exterior utility hookups, service/access doors, marker light, wheel/fender.
- **Visible damage/concern:** dark vertical streaking/staining down the white siding from the upper roof-edge/trim area, especially mid-wall and near the awning arm area. The upper bl
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Passenger/curb side of K-Z Sportsmen SE travel trailer, showing entry door, side windows, corrugated aluminum siding, wheels, and full-length black patio awning assembly.
- **Damage/issue observed:** No clear impact damage visible. The awning fabric/roller area near the main awning arm above the entry door appears slightly wrinkled/uneven and may be the subject of the parts inquiry, but the defect is not conclusively identifiable from this angle.
- **Parts/components in view:
Human interpretation • confidence 0.00
parts-photo
- **Visible area/component:** Passenger-side exterior of K-Z Sportsmen SE travel trailer, showing sidewall, windows/storage doors, entry door area, wheels, and black awning hardware.
- **Primary part shown:** Black **Lippert/Solera awning arm/roller assembly** mounted high on the sidewall. Label on upper arm/bracket appears to read **“Solera”** with smaller red/white text likely related to awning model/control, but not fully legible.
- **Damage/condition observed:** No clear breakage or impact d
Human interpretation • confidence 0.00
parts-photo
Case 26404 / IMG_2088.JPG — RV exterior side view.
- **Visible area/components:** Passenger-side/curb-side exterior wall with corrugated aluminum siding, black roof/upper trim area, black patio awning roller/fabric assembly along top, front/right awning arm/support, small exterior window, round exterior vent/speaker, lower marker light.
- **Visible damage/condition:** Awning fabric/roller cover area appears uneven/wrinkled with repeated ripples along the length. No clear tear, missing hardware,
Human interpretation • confidence 0.00
parts-photo
Image shows rear exterior of a K-Z RV Sportsmen SE travel trailer.
- **Visible components:** rear corrugated wall siding, upper roof/rear radius trim or roof edge molding, rear corner trim, red clearance/marker lights, center black rear camera/prep or light fixture, large rear window, tail lights, license plate bracket/plate, spare tire cover.
- **Visible damage/condition:** No clear collision damage visible. The **upper rear roof edge/trim appears slightly wavy/bowed/uneven across the top**, b
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior, curb side, showing a black **Solera/Lippert power awning assembly** mounted high on the sidewall.
- **Visible components:** awning roller/case, awning fabric/cassette area, front and rear vertical awning arms, mounting brackets/fasteners, corrugated aluminum siding, exterior baggage doors, marker lights, utility panels.
- **Labels/text:** Awning arm labels read **“Solera”**; red text appears to indicate **power/smart arm awning** but exact wording is partly blurry.
- **Dama
Human interpretation • confidence 0.00
Claim Lines
complaint
WHILE CUST WAS TRAVELING ON THE INTERSTATE THE METAL ON THE LOWER PART ON THE UNIT BEHIND THE LP TANKS BLEW OFF. CUST WOULD LIKE TO TURN THIS OVER TO WARRANTY FOR THE REPAIRS
needs-review • confidence 0.09
complaint
WHILE CUST WAS TRAVELING ON THE INTERSTATE THE METAL ON THE LOWER PART ON THE UNIT BEHIND THE LP TANKS BLEW OFF. CUST WOULD LIKE TO TURN THIS OVER TO WARRANTY FOR THE REPAIRS
needs-review • confidence 0.09
cause
BOTTOM METAL WRAP ON THE FRONT OF THE UNIT SEPARATED FROM THE UNIT WHILE TRAVELING. Page 1 of 2 © 2025 Integrated Dealer Systems *26404*
needs-review • confidence 0.12
cause
BOTTOM METAL WRAP ON THE FRONT OF THE UNIT SEPARATED FROM THE UNIT WHILE TRAVELING. Page 1 of 2 © 2025 Integrated Dealer Systems *26404*
needs-review • confidence 0.12
correction
REPLACE LOWER METAL ON FRONT OF UNIT Promised Date: 18 NOV 25 W/O: 26404 RESECURE AND RESEAL AREAS
needs-review • confidence 0.12
correction
REPLACE LOWER METAL ON FRONT OF UNIT Promised Date: 18 NOV 25 W/O: 26404 RESECURE AND RESEAL AREAS
needs-review • confidence 0.12
Evidence Thread
Ashlee Olsen
processor • Nov 20, 2025, 2:06 PM
submitted PA#KZ6222832
Ashlee Olsen
processor • Nov 20, 2025, 2:06 PM
submitted PA#KZ622832
Ashlee Olsen
processor • Nov 21, 2025, 11:37 AM
@Stephanie D WO 26404 KZRV feedback: KZ Respectfully denies. This would be Maintenance - checking seals and screws on unit - unit 5 mos out of warranty
Ashlee Olsen
processor • Nov 21, 2025, 11:37 AM
denied, out of warranty
Stephanie Davis
dealer_or_external • Nov 21, 2025, 1:39 PM
Thank you~
Cole Perkins
dealer_or_external • Nov 25, 2025, 3:19 PM
@Tessa C i need a price on the front metal for this unit
Tessa Coffey
dealer_or_external • Nov 25, 2025, 3:54 PM
@Cole P emailed kz on this per our conversation
Tessa Coffey
dealer_or_external • Nov 26, 2025, 9:01 AM
@Cole P 152793 $159.99
Cole Perkins
dealer_or_external • Dec 2, 2025, 4:10 PM
I got the deposit for this customer please order the part and I would stay on top of this one
Tessa Coffey
dealer_or_external • Dec 3, 2025, 8:40 AM
@Cole P ON ORDER 17597
Tessa Coffey
dealer_or_external • Dec 31, 2025, 9:44 AM
@Cole P went ahead and added part and shipping to this
iClaims AI
processor • Oct 19, 2026, 11:34 AM
TESTING AND LEARNING - @Chris B @Heidi H @Tricia H Tri-Am WO 26404 / KZ preauthorization KZ622832: The work order records the lower front metal wrap separating behind the LP tanks during highway travel, with 2.0 hours requested to replace, secure and seal it. The existing Dropbox thread relays a KZRV denial, stating this was maintenance involving checking seals and screws and that the unit was about five months out of warranty. The reviewed photos document the affected area and displaced lower metal but do not independently prove cause, applicable coverage, repair completion or final payment. Please confirm the manufacturer decision/coverage terms, repair invoice and any subsequent appeal or remittance. This is a TESTING AND LEARNING factual notice, not final adjudication or an instruction to change status. The dealer-testing hold remains active; original Dropbox files have not been modified.