Claim explorer / evidence thread
Claim 26401
TRI 1202 • Ashlee • Parts Inquiry • forest-river
risk 0.70
deadline Overdue / escalation ready
images 21
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
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Completed stage
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Analyzed
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
Awaiting OEM
Upcoming statutory deadline
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Auto-Approved
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Payment Due
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Escalation Eligible
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Resolved
Upcoming statutory deadline
178d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
0
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Upload Missing Documents
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Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
15
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 20, 2026, 2:56 AM.
Indexed evidence
1 docs / 21 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=21; damage=0; unit=0; parts=21; doc=0; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2018 Forest River • VIN 4X4CPRY18JD303252
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26401/IMG_2040.JPG
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 20, 2026, 2:56 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
12 indexed side comments on this claim.
Latest visible thread signal
Jan 10, 2026, 10:35 AM • dealer_or_external • @Chris L good to go on this one now
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 2 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
- **Unit/area shown:** Forest River/Rockwood Premier folding camper, front/curb-side exterior and roof area.
- **Visible components:** Front storage box/lid, black exterior trim/corner molding, roof rack/crossbars with mounting feet, roof A/C or vent shroud, side entry door, utility hatch, clearance light, front A-frame/diamond plate.
- **Damage observed:** No clear break, crack, missing part, or impact damage is visible in this photo. Minor surface dirt/scuffs on trim and storage lid area only;
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** No clear physical damage is visible in this photo. Front storage box/lid, side panel, latches, trim, and tongue area appear generally intact. Any damage is not identifiable from this angle/distance.
- **Visible components/parts:** Front cargo/storage box with molded lid, front panel latches, black diamond-plate lower guard, amber marker light, A-frame tongue, coupler, safety chains, tongue jack, propane tank/cover, roof rack/crossbar, Dometic rooftop A/C unit.
- **Labels/te
Human interpretation • confidence 0.00
parts-photo
- **Visible item:** Exterior side/rear area of an RV/travel trailer in a dealership lot; background RVs include a “SPRINTER” fifth wheel.
- **Damage observed:** No clear damage is visible in this wide shot. Exterior panels, decals, access doors, trim, and black vertical hardware appear generally intact from this distance. Image is not close enough to confirm cracks, sealant issues, or part defects.
- **Visible components:** Exterior sidewall, rear corner/trim, black vertical ladder or support ra
Human interpretation • confidence 0.00
parts-photo
Visible image summary:
- Forest River/Rockwood Premier camper exterior, rear/driver-side area, roof raised/upper surface visible.
- A black/gray roof-mounted A/C or HVAC unit is prominently shown on the camper roof.
- White roof vent/skylight cover also visible to the right of the A/C unit.
- Exterior components visible: rear lights, spare tire carrier/cover, bumper, side service/vent panels, city water connection area, trim rails, roof edge trim.
- Branding/text visible: “ROCKWOOD PREMIER” on c
Human interpretation • confidence 0.00
parts-photo
Visible RV: Forest River/Rockwood Premier exterior side, curb/utility side.
- **Visible damage/concern:** No obvious structural damage visible from this distance. A small piece of silver/gray tape appears on the black upper side trim/rail near the right side, possibly marking or temporarily securing a trim/rail seam. Minor surface scuffing/marks may be present on the cream sidewall but not clearly damage.
- **Parts/components shown:** Exterior sidewall, black horizontal trim/rail, roof/upper ca
Human interpretation • confidence 0.00
parts-photo
- **View/context:** Front exterior of a Forest River towable/camper trailer in a parking lot, showing the tongue/A-frame area and front storage/box panel.
- **Visible components:** Beige front storage box/panel with hinged lid and black latches, amber marker lights, black lower diamond-plate/rock-guard trim, black roof/rail bar visible behind, tongue jack with foot pad, coupler, safety chains, propane tank with gray cover, wiring/LP hose.
- **Damage observed:** No clear major damage visible in t
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/context:** Exterior curb/roadside view of a Forest River **Rockwood Premier** folding camper/travel trailer in a dealer lot. Roof/upper wall appears raised/open. Background units include “SPRINTER WIDE BODY” and “AVALANCHE.”
- **Visible components:** Sidewall with graphics, multiple exterior baggage/access doors, black trim rails, lift/support posts, utility hookups/inlets, marker light, wheel/fender, roof/upper side rail area.
- **Damage observed:** No obvious crack, dent, sepa
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** No clear, claim-relevant damage visible in this wide exterior lot photo. Image is too distant to assess small defects.
- **Primary visible units/parts:** Side of a white **Sprinter Wide Body** fifth-wheel/travel trailer with slide-outs, windows, roof A/C units/vents, sidewall graphics, baggage doors. Foreground partially blocks view with a **Rockwood Premier** pop-up/travel trailer showing exterior panels, access doors, wheel, tongue jack/LP area, rear vents.
- **Labels/tex
Human interpretation • confidence 0.00
parts-photo
Image shows a Forest River Rockwood Premier pop-up camper exterior, side view with roof raised.
- **Visible components:** black vinyl/canvas pop-up side/roof skirt, white roof cap, rooftop A/C unit, roof rack/crossbar, entry door, folding step, grab handle, porch light, wheel, exterior access panels/labels.
- **Visible damage/condition:** black vinyl/canvas skirt along the raised roof appears wrinkled/creased and slightly uneven/sagging in areas; no clear tear, hole, or missing part is visible
Human interpretation • confidence 0.00
parts-photo
Visible context: Forest River/Rockwood Premier folding camper/trailer at dealership lot, roof raised/partially visible with roof rack crossbars and rooftop A/C unit.
Damage/condition observed:
- Black Dometic bag awning on side is visible; fabric appears wrinkled and possibly torn/frayed or bunched near the right end/side edge.
- No clear major structural damage visible to sidewall, roof, front storage lid, or rack from this angle.
- Image is somewhat distant, so exact awning damage extent is
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Exterior curb/side of a Forest River **Rockwood Premier** camper/travel trailer, upper sidewall/roofline area.
- **Visible components:** Awning/roof edge rail or trim along the upper side, exterior access doors, black louvered vents, city water connection, rear/side window, wheel, and roof-mounted/upper equipment visible in background.
- **Visible damage/condition:** The long black upper trim/awning rail appears to have **temporary silver tape applied in multiple spots**,
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Exterior side/rear corner of a Forest River **Rockwood Premier** pop-up camper, model label appears to read **Rockwood 2516G**.
- **Visible components:** Raised roof/canvas side, black soft tent/vinyl material, white roof vent/skylight cover, black rooftop A/C shroud, side access/vent door, utility ports/caps, tail/marker light, wheel/fender area.
- **Visible damage:** No obvious break, crack, missing part, or impact damage is clearly visible in this image. Black vinyl/can
Human interpretation • confidence 0.00
parts-photo
Visible RV: Forest River/Rockwood Premier folding camper/trailer, curb/side view.
Damage/condition observed:
- Black Dometic awning bag mounted along upper sidewall is visible; fabric appears wrinkled/creased from use.
- At the right end of the awning bag/end cap area, there may be some loose/frayed fabric or zipper/material bunching, but no clear tear can be confirmed from this distance.
- No obvious structural sidewall, roof, door, or graphic damage visible in this image.
Visible parts/compo
Human interpretation • confidence 0.00
parts-photo
Wide outdoor dealership/lot photo with multiple RVs/trailers parked. No close-up damage or specific failed part is visible.
- **Visible units/components:** Large white “SPRINTER” fifth wheel/travel trailer on right; smaller “ROCKWOOD” pop-up/trailer in foreground; other RVs in background.
- **Damage observed:** None identifiable from this distance/image. No clear broken, missing, or damaged component shown.
- **Labels/text:** “SPRINTER,” “ROCKWOOD,” some distant brand markings partially visible
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/area:** Rear exterior of a Forest River **Rockwood Premier** folding camper/trailer, viewed from behind in a parking lot.
- **Visible components:** Rear wall/panel, rear marker lights, taillights, bumper, spare tire cover, roof-mounted black A/C unit/shroud, white roof-side vent/guard or lattice-style component on the right rear roof area.
- **Damage observed:** The white lattice/vent/guard piece on the right side of the roof appears misaligned/raised, with possible cracking or
Human interpretation • confidence 0.00
parts-photo
- **Visible item:** Close-up of Forest River trailer certification/VIN label mounted on a black metal frame/panel with a screw above it.
- **Damage observed:** No clear physical damage shown; label is somewhat dirty/scuffed and photo is partially out of focus/cropped.
- **Readable label text:**
- “MANUFACTURED BY / FABRIQUE PAR: FOREST RIVER, INC.”
- VIN appears: **4X4CPRY18JD303252**
- GVWR/PNBV: **1495 kg / 3296 lb**
- Type/Type: appears **PR2516G**
- Front GAWR/PNBE: **136
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/condition:** Close-up shows a rough/irregular gray sealant or caulk bead along the upper edge of a black panel/door-frame area. One spot appears cracked, sagged, or poorly adhered with a small drip/tear shape. Black painted surface has dirt specks/minor scuffs; no major structural damage visible.
- **Parts/components shown:** Black exterior/interior frame or jamb surface adjacent to a white vehicle certification/tire information label; gray sealant/adhesive at seam above label
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** No RV/component damage is shown. Image is mostly a dark textured surface with a partially visible printed repair/work-order document.
- **Parts/components:** No identifiable parts, part numbers, or components visible.
- **Document text visible:** Tri-Am RV document; **W/O: 26401**; appointment date appears **19 Nov 2025, 09:00am**; customer info visible but not repair-relevant; **Job #1 – External**; **Status: In Progress**; right column shows vehicle fields including **Sto
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/area:** Forest River Rockwood Premier pop-up camper, rear/curbside roof area in outdoor dealer lot.
- **Components visible:** White roof panel, black roof-mounted component (likely A/C or vent cover), white louvered/plastic roof vent or cover, side awning/bag assembly, rear marker/taillights, rear wall trim.
- **Damage observed:** No obvious crack, break, missing part, or impact damage is clearly visible in this photo. Image is backlit and distant, limiting inspection detail.
-
Human interpretation • confidence 0.00
parts-photo
- **Image type/context:** Photo of a printed repair/order document on a dark surface; no RV part or physical damage is directly visible.
- **Visible document text:**
- Dealer: “Tri-Am RV Center of East Tennessee, Inc.”
- Address: “1202 Idell Road, Bulls Gap TN 37711”
- Phone/Fax and website visible: “WWW.TRIAMRV.COM”
- Date/time: “19 NOV 2025 - Time: 09:00am”
- Stock #: “10720”
- Stock Desc: “2018 FOREST RIVER ROCKWOOD CAMP 2516G”
- Model: “2516G”
- Serial #: “4X4
Human interpretation • confidence 0.00
parts-photo
- **Image quality/scene:** Very blurry, close-up of a highly reflective glossy dark surface, likely an RV exterior sidewall/panel or window/painted fiberglass surface, reflecting shop ceiling lights and a person/camera.
- **Visible damage:** No clear, verifiable damage is visible due to motion blur/reflections. Possible surface waviness/reflection distortion cannot be confirmed as a defect.
- **Parts/components visible:** Glossy exterior panel/surface; reflected overhead fluorescent/LED shop lig
Human interpretation • confidence 0.00
Claim Lines
No claim lines loaded
Evidence Thread
Chris Lehnert
dealer_or_external • Nov 26, 2025, 9:50 AM
@Tessa C hey i need a price and part number for a full top , a maxx air fan for this unit please
Tessa Coffey
dealer_or_external • Nov 26, 2025, 10:10 AM
@Chris L emailed forest river to get priced locked in
Chris Lehnert
dealer_or_external • Nov 26, 2025, 11:04 AM
*
Chris Lehnert
dealer_or_external • Nov 26, 2025, 11:04 AM
@Tessa C
Tessa Coffey
dealer_or_external • Nov 26, 2025, 1:04 PM
@Chris L userpart $2353.99
Chris Lehnert
dealer_or_external • Dec 16, 2025, 9:12 AM
@Tessa C I got the approval and deposit from the customer
Tessa Coffey
dealer_or_external • Dec 16, 2025, 12:01 PM
@Chris L ON ORDER 17609
Chris Lehnert
dealer_or_external • Dec 16, 2025, 12:58 PM
@Tessa C got it
Tessa Coffey
dealer_or_external • Jan 7, 2026, 10:20 AM
@Chris L called and got eta on roof. forest river said it shipped and was showing that it could arrive today.
Tessa Coffey
dealer_or_external • Jan 10, 2026, 9:39 AM
@Chris L ROOF ARRIVED, PART IN BAY
Tessa Coffey
dealer_or_external • Jan 10, 2026, 9:40 AM
@Chris L ROOF ARRIVED, PART IN BAY just waiting for forest rivers site so i can get the invoice and the shipping
Tessa Coffey
dealer_or_external • Jan 10, 2026, 10:35 AM
@Chris L good to go on this one now
Claim Files
wo26401.pdf
main-pdf • Nov 26, 2025, 9:49 AM • 403,701 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26401/wo26401.pdf