Claim explorer / evidence thread
Claim 26384
TRI 1202 • Ashlee • Parts Inquiry • forest-river
risk 0.70
deadline Overdue / escalation ready
images 15
matched 0
gaps 2
review 5
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
118d elapsed • 0d remaining
Analyzed
Overdue / escalation ready
118d elapsed • 0d remaining • Overdue
Awaiting OEM
Upcoming statutory deadline
118d elapsed • 0d remaining
Auto-Approved
Upcoming statutory deadline
118d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
118d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
118d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
118d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$875.00
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
7
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
118 days open in the visible workflow.
Recommended Action
Upload Missing Documents
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
21
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 20, 2026, 2:56 AM.
Indexed evidence
1 docs / 15 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
118 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=15; damage=0; unit=0; parts=15; doc=0; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2021 Forest River • VIN 4X4FCRN28MS228199
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/Screenshot 2025-12-10 140035.png
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 20, 2026, 2:56 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
27 indexed side comments on this claim.
Latest visible thread signal
Mar 18, 2026, 1:25 PM • dealer_or_external • @Chris L PARTS HERE IN THE BAY
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 6 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
Claim Lines
complaint
SC 150 WATERS EDGE 3 SOUTH HOLSTON LAKE
needs-review • confidence 0.55
complaint
SC 150 WATERS EDGE 3 SOUTH HOLSTON LAKE
unreviewed • confidence 0.00
complaint
SC 150 WATERS EDGE 3 SOUTH HOLSTON LAKE
unreviewed • confidence 0.00
complaint
SC 150 WATERS EDGE 3 SOUTH HOLSTON LAKE
unreviewed • confidence 0.00
complaint
SC 150 WATERS EDGE 3 SOUTH HOLSTON LAKE
unreviewed • confidence 0.00
complaint
SC 150 WATERS EDGE 3 SOUTH HOLSTON LAKE CORRECTION: SC COMPLETE Other Services Code Description Qty Price Total SC SERVICE CALL 0 0.00 0.00 Subtotal for Job #1: 0.00 Job #2 - External COMPLAINT: FURNACE ISSUE
needs-review • confidence 0.12
correction
SC COMPLETE Other Services Code Description Qty Price Total SC SERVICE CALL 0 0.00 0.00 Subtotal for Job #1: 0.00 Job #2 - External
partial-match • confidence 0.73
correction
SC COMPLETE Other Services Code Description Qty Price Total SC SERVICE CALL 0 0.00 0.00 Subtotal for Job #1: 0.00 Job #2 - External
unreviewed • confidence 0.00
correction
SC COMPLETE Other Services Code Description Qty Price Total SC SERVICE CALL 0 0.00 0.00 Subtotal for Job #1: 0.00 Job #2 - External
unreviewed • confidence 0.00
correction
SC COMPLETE Other Services Code Description Qty Price Total SC SERVICE CALL 0 0.00 0.00 Subtotal for Job #1: 0.00 Job #2 - External
unreviewed • confidence 0.00
correction
SC COMPLETE Other Services Code Description Qty Price Total SC SERVICE CALL 0 0.00 0.00 Subtotal for Job #1: 0.00 Job #2 - External
unreviewed • confidence 0.00
cause
NO POWER FROM G2 (FIRE FLY) MIGHT NEED AN UPDATE OR MIGHT NEED A NEW UNITY BOARD Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #2: 0.00 Job #3 - External COMPLAINT: CUST CALLED AND ADDED THE WATER HEATER ELEMENT IS BURNT OUT AND HE WOULD LIKE US TO BRING ONE DOWN TO THEM. HE ALSO STATED THEY RUN THE WATER HEATER OFF LP SINCE THE ELEMENT IS BAD BUT THE BLUE LIGHT ON THE PANEL WILL GO OFF AND KICKS WATER HEATER OFF. THEY HAVE TO KEEP A CHECK ON THE PANEL TO MAKE SURE THEY KEEP HOT WATER MOD: SW12BE SER: 2117112285 CAUSE: WATER HEATER HAS 121V ELEMENT TESTED BAD
needs-review • confidence 0.09
complaint
FURNACE ISSUE
needs-review • confidence 0.55
complaint
FURNACE ISSUE
unreviewed • confidence 0.00
complaint
FURNACE ISSUE
unreviewed • confidence 0.00
complaint
FURNACE ISSUE
unreviewed • confidence 0.00
complaint
FURNACE ISSUE
unreviewed • confidence 0.00
correction
REPLACED ELEMENT THEN CLEANED ELECTRODE AND BLEW OUT BURN CHAMBER
needs-review • confidence 0.00
cause
NO POWER FROM G2 (FIRE FLY) MIGHT NEED AN UPDATE OR MIGHT NEED A NEW UNITY BOARD Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #2: 0.00 Job #3 - External
partial-match • confidence 0.73
cause
NO POWER FROM G2 (FIRE FLY) MIGHT NEED AN UPDATE OR MIGHT NEED A NEW UNITY BOARD Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #2: 0.00 Job #3 - External
unreviewed • confidence 0.00
cause
NO POWER FROM G2 (FIRE FLY) MIGHT NEED AN UPDATE OR MIGHT NEED A NEW UNITY BOARD Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #2: 0.00 Job #3 - External
unreviewed • confidence 0.00
cause
NO POWER FROM G2 (FIRE FLY) MIGHT NEED AN UPDATE OR MIGHT NEED A NEW UNITY BOARD Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #2: 0.00 Job #3 - External
unreviewed • confidence 0.00
cause
NO POWER FROM G2 (FIRE FLY) MIGHT NEED AN UPDATE OR MIGHT NEED A NEW UNITY BOARD Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Subtotal for Job #2: 0.00 Job #3 - External
unreviewed • confidence 0.00
complaint
CUST CALLED AND ADDED THE WATER HEATER ELEMENT IS BURNT OUT AND HE WOULD LIKE US TO BRING ONE DOWN TO THEM. HE ALSO STATED THEY RUN THE WATER HEATER OFF LP SINCE THE ELEMENT IS BAD BUT THE BLUE LIGHT ON THE PANEL WILL GO OFF AND KICKS WATER HEATER OFF. THEY HAVE TO KEEP A CHECK ON THE PANEL TO MAKE SURE THEY KEEP HOT WATER MOD: SW12BE SER: 2117112285
gap • confidence 0.81
complaint
CUST CALLED AND ADDED THE WATER HEATER ELEMENT IS BURNT OUT AND HE WOULD LIKE US TO BRING ONE DOWN TO THEM. HE ALSO STATED THEY RUN THE WATER HEATER OFF LP SINCE THE ELEMENT IS BAD BUT THE BLUE LIGHT ON THE PANEL WILL GO OFF AND KICKS WATER HEATER OFF. THEY HAVE TO KEEP A CHECK ON THE PANEL TO MAKE SURE THEY KEEP HOT WATER MOD: SW12BE SER: 2117112285
unreviewed • confidence 0.00
complaint
CUST CALLED AND ADDED THE WATER HEATER ELEMENT IS BURNT OUT AND HE WOULD LIKE US TO BRING ONE DOWN TO THEM. HE ALSO STATED THEY RUN THE WATER HEATER OFF LP SINCE THE ELEMENT IS BAD BUT THE BLUE LIGHT ON THE PANEL WILL GO OFF AND KICKS WATER HEATER OFF. THEY HAVE TO KEEP A CHECK ON THE PANEL TO MAKE SURE THEY KEEP HOT WATER MOD: SW12BE SER: 2117112285
unreviewed • confidence 0.00
complaint
CUST CALLED AND ADDED THE WATER HEATER ELEMENT IS BURNT OUT AND HE WOULD LIKE US TO BRING ONE DOWN TO THEM. HE ALSO STATED THEY RUN THE WATER HEATER OFF LP SINCE THE ELEMENT IS BAD BUT THE BLUE LIGHT ON THE PANEL WILL GO OFF AND KICKS WATER HEATER OFF. THEY HAVE TO KEEP A CHECK ON THE PANEL TO MAKE SURE THEY KEEP HOT WATER MOD: SW12BE SER: 2117112285
unreviewed • confidence 0.00
complaint
CUST CALLED AND ADDED THE WATER HEATER ELEMENT IS BURNT OUT AND HE WOULD LIKE US TO BRING ONE DOWN TO THEM. HE ALSO STATED THEY RUN THE WATER HEATER OFF LP SINCE THE ELEMENT IS BAD BUT THE BLUE LIGHT ON THE PANEL WILL GO OFF AND KICKS WATER HEATER OFF. THEY HAVE TO KEEP A CHECK ON THE PANEL TO MAKE SURE THEY KEEP HOT WATER MOD: SW12BE SER: 2117112285
unreviewed • confidence 0.00
cause
WATER HEATER HAS 121V ELEMENT TESTED BAD
gap • confidence 0.63
cause
WATER HEATER HAS 121V ELEMENT TESTED BAD
unreviewed • confidence 0.00
cause
WATER HEATER HAS 121V ELEMENT TESTED BAD
unreviewed • confidence 0.00
cause
WATER HEATER HAS 121V ELEMENT TESTED BAD
unreviewed • confidence 0.00
cause
WATER HEATER HAS 121V ELEMENT TESTED BAD
unreviewed • confidence 0.00
correction
REPLACED ELEMENT THEN CLEANED ELECTRODE AND BLEW OUT BURN CHAMBER Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Parts Part # Description Qty Price Total 47-1960 ELEMENT W\GASKET 0 17.99 0.00 Printed On: 11/19/2025 12:46:52PM Page 1 of 2 © 2025 Integrated Dealer Systems *26384* Subtotal for Job #3: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 19 Nov 2025 Printed On: 11/19/2025 12:46:52PM Page 2 of 2 © 2025 Integrated Dealer Systems *26384*
partial-match • confidence 0.77
correction
REPLACED ELEMENT THEN CLEANED ELECTRODE AND BLEW OUT BURN CHAMBER Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Parts Part # Description Qty Price Total 47-1960 ELEMENT W\GASKET 0 17.99 0.00 Printed On: 11/19/2025 12:46:52PM Page 1 of 2 © 2025 Integrated Dealer Systems *26384* Subtotal for Job #3: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 19 Nov 2025 Printed On: 11/19/2025 12:46:52PM Page 2 of 2 © 2025 Integrated Dealer Systems *26384*
unreviewed • confidence 0.00
correction
REPLACED ELEMENT THEN CLEANED ELECTRODE AND BLEW OUT BURN CHAMBER Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Parts Part # Description Qty Price Total 47-1960 ELEMENT W\GASKET 0 17.99 0.00 Printed On: 11/19/2025 12:46:52PM Page 1 of 2 © 2025 Integrated Dealer Systems *26384* Subtotal for Job #3: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 19 Nov 2025 Printed On: 11/19/2025 12:46:52PM Page 2 of 2 © 2025 Integrated Dealer Systems *26384*
unreviewed • confidence 0.00
correction
REPLACED ELEMENT THEN CLEANED ELECTRODE AND BLEW OUT BURN CHAMBER Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Parts Part # Description Qty Price Total 47-1960 ELEMENT W\GASKET 0 17.99 0.00 Printed On: 11/19/2025 12:46:52PM Page 1 of 2 © 2025 Integrated Dealer Systems *26384* Subtotal for Job #3: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 19 Nov 2025 Printed On: 11/19/2025 12:46:52PM Page 2 of 2 © 2025 Integrated Dealer Systems *26384*
unreviewed • confidence 0.00
correction
REPLACED ELEMENT THEN CLEANED ELECTRODE AND BLEW OUT BURN CHAMBER Labor Code Description Hours Rate Total Z990 DIAG/REPAIR 0 175.00 0.00 Parts Part # Description Qty Price Total 47-1960 ELEMENT W\GASKET 0 17.99 0.00 Printed On: 11/19/2025 12:46:52PM Page 1 of 2 © 2025 Integrated Dealer Systems *26384* Subtotal for Job #3: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 19 Nov 2025 Printed On: 11/19/2025 12:46:52PM Page 2 of 2 © 2025 Integrated Dealer Systems *26384*
unreviewed • confidence 0.00
Evidence Thread
Chris Lehnert
dealer_or_external • Nov 19, 2025, 12:49 PM
@Tessa C hey i need a price and a part# for a g2 board (fire fly)
Tessa Coffey
dealer_or_external • Nov 19, 2025, 1:16 PM
@Chris L is there photos for this one?
Chris Lehnert
dealer_or_external • Nov 19, 2025, 1:44 PM
@Tessa C JOE would be the one to ask he did the service call not sure there's any on birdie eyes
Tessa Coffey
dealer_or_external • Nov 19, 2025, 1:45 PM
*
Tessa Coffey
dealer_or_external • Nov 19, 2025, 1:46 PM
@Chris L I'll get with him tomorrow morning since hes out today
Chris Lehnert
dealer_or_external • Nov 19, 2025, 1:47 PM
@Tessa C found them and added them
Tessa Coffey
dealer_or_external • Nov 19, 2025, 2:22 PM
@Chris L reaching out to forest river couldnt find it on their website
Tessa Coffey
dealer_or_external • Nov 19, 2025, 2:36 PM
@Chris L cheyanne sent me F100418612 $491.99 i def wanna make sure this is the correct part
Chris Lehnert
dealer_or_external • Nov 25, 2025, 9:37 AM
@Tessa C HEY they would like a copy of the cost sheet (screen shot from forest river) please
Tessa Coffey
dealer_or_external • Nov 25, 2025, 9:51 AM
@Chris L saved it to the photos
Chris Lehnert
dealer_or_external • Nov 25, 2025, 12:01 PM
@Tessa C I need one with a cost on it please
Tessa Coffey
dealer_or_external • Nov 25, 2025, 12:14 PM
@Chris L Its there now
Chris Lehnert
dealer_or_external • Nov 25, 2025, 1:45 PM
@Tessa C hey i got the approval from the customer and from ext warranty to order the parts for this unit
Tessa Coffey
dealer_or_external • Nov 25, 2025, 2:03 PM
@Chris L ON ORDER 17581
Tessa Coffey
dealer_or_external • Dec 10, 2025, 12:42 PM
@Chris L part is here. I'm getting the pricing fixed since they charged us more than what they quoted me
Tessa Coffey
dealer_or_external • Dec 10, 2025, 2:03 PM
@Chris L ADDED EMAIL TO THIS THAT STATES THE PRICE INCREASE
Cole Perkins
dealer_or_external • Jan 7, 2026, 1:58 PM
@Tessa C @Chris L has the board arrived yet and if not is there tracking info
Tessa Coffey
dealer_or_external • Jan 7, 2026, 2:04 PM
@Cole P forgot to say parts are here on this one. I had attached the email from forest river....uh oh lol
Tessa Coffey
dealer_or_external • Jan 7, 2026, 2:16 PM
@Cole P its here in s/o s-z
Cole Perkins
dealer_or_external • Mar 10, 2026, 1:33 PM
@Chris L the jacks are on this file for the warranty claim
Chris Lehnert
dealer_or_external • Mar 10, 2026, 1:54 PM
@Tessa C HEY i need a price and part numbers for a front, mid and rear jack please
Cole Perkins
dealer_or_external • Mar 10, 2026, 1:55 PM
FRONT LEFT
Tessa Coffey
dealer_or_external • Mar 10, 2026, 4:25 PM
@Chris L 07-6654 $917.99 X4
06-7782 $985.99
09-5843 $1014.99
Chris Lehnert
dealer_or_external • Mar 17, 2026, 11:13 AM
@Tessa C HEY i got the approval from the ext warranty to replace both front jacks and the two middle and only one rear so only 3 of the 07-6654
Chris Lehnert
dealer_or_external • Mar 17, 2026, 11:14 AM
and the new wo is 26816
Tessa Coffey
dealer_or_external • Mar 17, 2026, 11:50 AM
@Chris L on order 17829
cole said to use the one we have in stock and order two more and to order two left fronts
Tessa Coffey
dealer_or_external • Mar 18, 2026, 1:25 PM
@Chris L PARTS HERE IN THE BAY
Claim Files
WO26384.pdf
main-pdf • Nov 19, 2025, 12:47 PM • 405,553 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26384/WO26384.pdf