Claim explorer / evidence thread
Claim 26379
TRI 1202 • Ashlee • Parts Inquiry • shasta
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 1
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
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Completed stage
191d elapsed • 0d remaining
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Approaching deadline
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Awaiting OEM
Upcoming statutory deadline
191d elapsed • 0d remaining
Auto-Approved
Upcoming statutory deadline
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Payment Due
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Escalation Eligible
Upcoming statutory deadline
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Resolved
Upcoming statutory deadline
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
1
No active evidence gaps are listed.
Deadline Status
Approaching deadline
191 days open in the visible workflow.
Recommended Action
Generate OEM Demand Letter
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
18
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Apr 23, 2026, 12:32 PM to Jun 20, 2026, 1:12 AM.
Indexed evidence
2 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
191 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26379/WO26379.pdf
Timeline
First seen Apr 23, 2026, 12:32 PM • last seen Jun 20, 2026, 1:12 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
12 indexed side comments on this claim.
Latest visible thread signal
Jan 6, 2026, 8:57 AM • dealer_or_external • @Cole P tail lights here s/o s-z
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 7 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
- **Visible unit/area:** Front/curb-side portion of a Shasta travel trailer with rounded white front cap/upper wall, yellow lower front panel, front windows, aluminum window/trim frames with exposed fasteners, hitch A-frame, tongue jack, safety chains, and propane cylinder.
- **Visible damage/condition:** No obvious major breakage. White upper front cap shows dirt/staining and vertical streak marks. Yellow lower front panel shows several shallow dents/dimples/creases, most noticeable toward the
Human interpretation • confidence 0.00
parts-photo
Exposed RV wall/window-style air conditioner/heater unit with interior cover/trim removed. Visible components include finned coil, foam air plenum/insulation, side louvers, refrigerant tubing, control panel/thermostat knobs, wiring/tube routing, and surrounding wood wall framing.
Visible condition/damage:
- Unit is open/disassembled for inspection or parts access.
- Coil face is dirty/dusty with debris buildup; no obvious puncture visible from this angle.
- Foam/plastic air ducting appears expo
Human interpretation • confidence 0.00
parts-photo
Close-up of an RV roof plumbing/holding-tank vent assembly. The round plastic vent cap and base are heavily weathered/dirty with black staining. Sealant/caulk around the vent flange appears aged, uneven, lifted/cracked in places, with possible gaps at the perimeter. Roof membrane around the vent is also stained/dirty. Faint molded text is visible on top of the cap but not readable. No document or screenshot text present.
Repair context / claim-line linkage: supports a parts inquiry for roof ven
Human interpretation • confidence 0.00
parts-photo
Warranty image review – case 26379 / IMG_1749.JPG:
- **Unit/area shown:** Exterior front/side corner of a Shasta Airflyte-style travel trailer, showing curved front cap/roof-to-side transition and adjacent sidewall.
- **Visible damage/condition:** The **front vertical/curved corner trim rail** appears irregular/wavy with visible dark sealant/gasket exposed along the edge, especially up the curved radius near the roof/front cap seam. Possible separation or poor fit of the trim/seal at the front
Human interpretation • confidence 0.00
parts-photo
Exterior photo of a Shasta travel trailer, curb/passenger side near entry door and front sidewall.
- **Visible damage/condition:** Sidewall shows noticeable waviness/vertical rippling around the entry door area and lower yellow panel; possible panel deformation or delamination. Aluminum trim and seams appear generally intact from this distance. No clear broken glass or missing light visible.
- **Components shown:** Entry door with hinge/handle, side window with curtains, front side window, vent
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/condition:** Exterior side/roof edge trim along the upper curved sidewall appears uneven/wavy with possible separation or lifted seal/black gasket visible in spots. No obvious cracks or impact damage to the sidewall panels seen.
- **Parts/components shown:** Shasta-style camper exterior sidewall, upper roof-to-side aluminum trim rail with screws, black edge seal/gasket, side windows with chrome trim, amber marker light, lower vent/access panels, utility ports, wheel well area.
Human interpretation • confidence 0.00
parts-photo
Visible Shasta travel trailer exterior, curb/entry side and front corner.
- **Visible damage:** noticeable denting/creasing and waviness in the lower yellow front/side body panel near the front curved corner and A-frame area. Lower corner seam/trim area appears slightly distorted; no obvious broken glass or missing lights visible.
- **Parts/components shown:** front lower exterior panel/J-wrap skirt, curved front corner trim with rivets/screws, side entry door, windows with metal frames/curtain
Human interpretation • confidence 0.00
parts-photo
Close-up of an RV entry/compartment door lock/latch assembly recessed in a white textured door panel.
- **Component/part:** Fastec Industrial lock/latch mechanism with visible spring/latch opening and mounting screws.
- **Labels/text:** Sticker reads **“CODE: HF 327”** and **“1-800-837-2505”**. Embossed text appears to be **fastecindustrial.com**.
- **Visible condition/damage:** Lock face is dirty/scuffed with residue and sealant strands around the cutout. A lower-left protruding metal piece/ac
Human interpretation • confidence 0.00
parts-photo
Image shows an interior view of an RV roof vent/powered fan assembly.
- **Visible components:** translucent vent lid/dome, 12V fan motor with white multi-blade fan, metal lift/support arms, plastic inner garnish/frame, wiring, screws/fasteners.
- **Condition/damage:** plastic trim/garnish is aged/yellowed with dirt buildup; several lower-edge tabs/clip areas appear worn or possibly broken/missing. Some rust/staining visible around fasteners/edge. Fan blades appear present; no clear blade break
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** No physical RV/window damage is shown in this photo; image mainly shows paperwork on a dark textured surface. Damage is only documented in text.
- **Referenced component/parts:** “Two windows” / exterior windows are the affected components. No window part numbers or labels visible.
- **Document text visible:** Tri-Am RV Center paperwork; **W/O: 26379**; appointment date **25 Nov 2025, 09:00am**; customer name visible; location **IH**; **Job #2 – External**; status **In Prog
Human interpretation • confidence 0.00
parts-photo
- **Image content:** Wide outdoor dealership/RV lot photo at low sun with heavy glare/backlighting. Multiple travel trailers visible; a small retro-style cream/green trailer in foreground/right and a larger dark/white trailer behind it.
- **Visible parts/components:** Trailer sidewalls, windows, entry/side window frames, roof-mounted vent/AC shapes, exterior access panels, stabilizer/jack, wheel/tire, front tongue/coupler area partially visible.
- **Damage observed:** No clear or specific damage
Human interpretation • confidence 0.00
parts-photo
Exterior RV/camper side window area.
- **Visible components:** rectangular jalousie/sliding-style window with aluminum frame, screen, multiple glass panes, perimeter screw trim, upper aluminum drip/rock-guard trim, white exterior siding, nearby red marker light and round exterior fitting.
- **Visible damage/condition:** upper aluminum trim/guard above the window appears bent/crumpled, especially at the left corner/end cap area. General oxidation/dirt on trim. Window glass appears present and no
Human interpretation • confidence 0.00
parts-photo
Exterior RV/camper side window assembly shown. Visible components include aluminum window frame, sliding glass panes, insect screen, exterior perimeter trim/flashing with multiple screws, and nearby sidewall siding/awning area.
Visible issue: green tape note on the window reads “GLASS LOOSE” (appears handwritten). No obvious shattered glass is visible, but the claim appears to relate to a loose glass pane or loose window glazing within the frame. Frame/trim shows age, dirt, minor waviness/creas
Human interpretation • confidence 0.00
parts-photo
- **Image type/context:** Photo of a printed repair/order document on a dark textured surface; no RV component or physical damage is directly visible.
- **Visible document text:**
- Dealer: **Tri-Am RV Center of East Tennessee, Inc**
- Address: **1202 Idell Road, Bulls Gap TN 37711**
- Phone/Fax: **877-635-1167 / 423-235-1176**
- Website: **WWW.TRIAMRV.COM**
- Date/time shown: **25 NOV 2025 - 09:00am**
- Stock description: **2016 TT SHASTA**
- Serial #: **5ZT2SAEB1FE610003**
- Mi
Human interpretation • confidence 0.00
parts-photo
Close-up of an RV window assembly. Visible components include glass pane/screen behind it, black lower window track/frame, surrounding light-colored wall/trim, and a manufacturer label reading “HEHR” on the lower right of the glass/frame area.
Visible condition/damage: glass/plastic surface shows scratches/scuffs and dirt/debris buildup along the lower frame/track and right edge. There appears to be haze/film or possible moisture/fogging near the pane edges, but the exact failure is unclear fro
Human interpretation • confidence 0.00
parts-photo
Close-up of an RV window/glass assembly with a visible **HEHR** manufacturer label on the lower right of the pane/frame area. The glass appears to have **fogging/condensation or haze around the insulated glass perimeter**, especially along the right and bottom edges, suggesting possible seal failure. Minor surface dirt/scratches and grime are visible on the surrounding window/sill area; no clear broken glass or large crack is visible.
**Components shown:** HEHR window pane/insulated glass unit,
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Curb/roadside exterior side of a Shasta travel trailer, yellow lower siding with white upper body and gray/silver diagonal beltline trim.
- **Visible components/parts:** Side windows with metal frames, entry door edge, amber side marker light, lower access/service door with vent, large white louvered vent panel, round utility caps/ports, wheel/tire with yellow rim and whitewall, rear/side chrome trim/handle area, lower skirt/wheel-well trim.
- **Damage observed:** No obvious
Human interpretation • confidence 0.00
parts-photo
- **View/context:** Rear exterior of a Shasta travel trailer, photographed from behind in a lot.
- **Visible components:** Rear wall/panel, rear window with aluminum trim and screws, roof-mounted vent/cover, small roof plumbing/vent cap, rear marker/round tail lights, license plate bracket, lower bumper/black tube bumper, exterior side/corner trim.
- **Visible damage/condition:** No clear impact damage or broken part visible in this image. Mild dirt/streaking and sealant/caulk aging around t
Human interpretation • confidence 0.00
parts-photo
Visible RV galley cabinet with built-in stainless/black microwave installed under a counter/TV shelf.
- **Damage/condition:** Wood/cabinet opening around microwave has exposed raw wood, scraped/chipped finish, and appears to be missing trim/fascia pieces on the top, sides, and lower edge. Right side has a large dark gap/void where a side trim/panel may be absent. Minor edge splitting/chipping visible near upper-right corner.
- **Components:** Microwave, control panel/keypad, cabinet surround, c
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** Small dark chip/puncture/scuff on the white exterior sidewall/panel just left of the entry/cargo door area. No obvious deformation or broken trim visible from this distance; lighting/shadow may obscure minor defects.
- **Components shown:** RV exterior sidewall, aluminum-framed door with full-height hinge, latch/lock, grab handle, roof/side edge trim with screws, vent panels, lower yellow/gray graphics, wheel/fender area.
- **Labels/text:** No readable labels, VIN, or docum
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Curb/side-rear exterior of a Shasta-style travel trailer, white upper/yellow lower siding.
- **Damage observed:**
- Possible deformation/crease at the lower rear yellow corner/skirt panel and adjacent trim area.
- Rear-side upper window/rock-guard or awning cover appears slightly misaligned/open at the left edge; unclear if damaged or just unlatched.
- No clearly broken glass visible.
- **Parts/components shown:** Rear side wall panels, aluminum belt/edge trim, sc
Human interpretation • confidence 0.00
parts-photo
Close-up of an RV roof vent/fan component housing. Visible label reads: “VENTLINE BY DEXTER AXLE CO., BRISTOL, INDIANA,” “12 VOLT DC,” model appears to be “V2094,” with code “V0147-02” and CPC logo. Amp rating is partially obscured by a protruding screw/fastener and not fully readable.
Visible issue: two threaded fastener pieces/studs are present; one appears protruding through/over the label and another loose or broken-looking piece is lower right on the metal housing. No major housing crack i
Human interpretation • confidence 0.00
parts-photo
- **Visible condition/damage:** Close-up of an RV/trailer exterior label area. The white trim/panel above the label is dirty with dark staining/mildew along the lower edge and around cutouts/notches. Label surface is weathered/dirty with cracking/crazing, but no clear broken structural component is visible.
- **Parts/components shown:** Exterior white lower trim/skirt or panel edge; cargo carrying capacity / tire information certification placard.
- **Readable label text:**
- “RECREATIONAL V
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** No specific damage or defect is identifiable. Image is a wide, backlit outdoor lot scene with significant sun glare; no close-up of a failed part or damaged area.
- **Parts/components visible:** Multiple RV/travel trailers in dealership/storage lot; one larger trailer at right with roof A/C units/vents and windows; lamp pole; asphalt drive/parking area.
- **Labels/text:** No readable labels, VINs, part numbers, or document/screenshot text visible. Any branding on trailers i
Human interpretation • confidence 0.00
Claim Lines
complaint
UNIT IS WINTERIZED
needs-review • confidence 0.00
Evidence Thread
Chris Lehnert
dealer_or_external • Nov 20, 2025, 1:39 PM
@Tessa C OK this is going to be a fun one for you i need a price and part number on a couple windows (jayson took pictures but no info on wo might need to get with him to see what we really need) new vent and motor price (to give options on repair or just replace) taillights ,a/c filter,we need 2 sets of keys (hf327 and ch751) and a roof vent thank you
Chris Lehnert
dealer_or_external • Dec 2, 2025, 11:31 AM
@Tessa C any update
Tessa Coffey
dealer_or_external • Dec 2, 2025, 12:06 PM
@Chris L no cole pretty much told me to pull the plug on this one
Chris Lehnert
dealer_or_external • Dec 2, 2025, 12:18 PM
@Cole P
Chris Lehnert
dealer_or_external • Dec 16, 2025, 2:03 PM
@Tessa C so i know you said Cole said to leave this one alone but if we can't do the windows can we see about the other parts on this wo
Cole Perkins
dealer_or_external • Dec 18, 2025, 10:15 AM
keys are in stock 5.99 a piece vents are 65.99, (motor is 60 plus a blade another 20) ac filter we dont have for window unit and tailight 06-6217 23.99 r
Chris Lehnert
dealer_or_external • Dec 23, 2025, 3:30 PM
@Tessa C @Cole P HEY i got the approval from the customer to do the repairs do we have the taillights in stock or do we need to order them and they want to do the whole vent
Tessa Coffey
dealer_or_external • Dec 23, 2025, 3:34 PM
*
Cole Perkins
dealer_or_external • Dec 23, 2025, 3:35 PM
we need to order them
Tessa Coffey
dealer_or_external • Dec 23, 2025, 3:36 PM
@Cole P already talked to chris on these. already on order
Tessa Coffey
dealer_or_external • Dec 24, 2025, 9:24 AM
@Chris L ORDER 17637
Tessa Coffey
dealer_or_external • Jan 6, 2026, 8:57 AM
@Cole P tail lights here s/o s-z
Claim Files
WO26379.pdf
main-pdf • Nov 20, 2025, 1:34 PM • 405,384 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26379/WO26379.pdf
20251117_082448.mp4
mp4 • Nov 20, 2025, 1:34 PM • 77,362 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26379/20251117_082448.mp4