Claim explorer / evidence thread
Claim 26331
TRI 1202 • Ashlee • Parts Inquiry • forest-river
risk 0.70
deadline Overdue / escalation ready
images 25
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
Awaiting OEM
Upcoming statutory deadline
178d elapsed • 0d remaining
Auto-Approved
Upcoming statutory deadline
178d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
178d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
178d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
178d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
0
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Upload Missing Documents
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
15
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 20, 2026, 2:56 AM.
Indexed evidence
1 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=25; damage=0; unit=0; parts=25; doc=0; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2019 Forest River • VIN 5ZT2CAUB1KX013706
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26331/IMG_1342.JPG
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 20, 2026, 2:56 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
5 indexed side comments on this claim.
Latest visible thread signal
Nov 6, 2025, 8:53 AM • dealer_or_external • @Chris L SEALS ARE HERE
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 2 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Image shows a dealer work-order screen, not physical RV damage.
- **Order/claim linkage:** Work Order / Order # **26331** matches case context. Highlighted claim line/job **#2**.
- **Customer/unit context:** Customer appears **ROGERS, MELINDA** / Cust # **92985**; stock **TT**; location **IH – In House**; sales name appears **CHRIS LANKERT**.
- **Visible job lines:**
- Job 1: **“INSTALL ORDERED SLIDE TOPPERS”**
- Roofing: **“COMPLEMENTARY ROOF INSPECTION”**
- Highlighted Job 2: **“CHECK S
Human interpretation • confidence 0.00
parts-photo
- **Unit/labels visible:** Coachmen travel trailer, “Catalina” / “Legacy Edition” badging on curb/side wall; Forest River/Coachmen product context.
- **Visible components:** Corrugated aluminum sidewall, black upper trim/roof edge or awning rail area, exterior windows, entry/compartment door area, vertical slide/awning support-looking black trim/arm, lower skirt panel, wheels.
- **Visible damage/condition:** No major impact damage visible. Notable irregular/dirty sealant or caulk around window p
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** No clear physical damage shown. Image is mostly a close-up of a dark/gray surface with normal dust/speckling/glare; no crack, dent, tear, or broken component identifiable.
- **Parts/components visible:** Forest River trailer certification/VIN label/data plate; adjacent dark trim/panel surface above label.
- **Readable label text:** “FOREST RIVER, INC.”; VIN appears **5ZT2CAUB1KX013706**. Model/ID appears **ACAT293QBCKLE**. GVWR shown **4309 KG / 9500 LB**. Tire size **ST225
Human interpretation • confidence 0.00
parts-photo
- **Visible item/component:** Close-up of RV/vehicle certification/tire information label/placard with black/gray panel or trim above it.
- **Visible damage/condition:** No clear physical damage shown to a part. Label surface appears dirty/scuffed/worn but still partially readable.
- **Readable label text:**
- **DATE:** 06/05/2018
- **CAX013706**
- Partial VIN/ID visible: “…T293QBCKLE” (incomplete/partially cut off)
- **TYPE:** “TRAJREM” (appears trailer-related; exact wording un
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/parts:** Coachmen **Catalina Legacy Edition** travel trailer, front cap and curb/side wall visible; windows, side marker lights, entry/utility access door, graphics/decals, roof vent/antenna visible. Trailer is hitched to a pickup.
- **Labels/text visible:** Large “**CATALINA**” and “**LEGACY EDITION**” on front cap; “**Coachmen**” logo on lower side; smaller side “Catalina Legacy Edition” decal.
- **Visible damage:** No clear specific damage is identifiable in this photo. Front
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Exterior curb/side wall of a travel trailer, Coachmen/Forest River **Catalina Legacy Edition**.
- **Visible components:** Corrugated aluminum sidewall, black awning assembly/rail and vertical awning arm/support with mounting bracket/screws, windows, entry door edge, marker light, cable/satellite inlet.
- **Visible damage/concern:** At the upper awning arm/bracket area, the sidewall/sealant appears damaged or opened up near the mounting point; looks like a small tear/hole o
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** Localized damage at the upper curb-side roof/sidewall edge: black upper trim/rail appears gouged, cracked, or pulled away near the top seam. Possible sealant disturbance at that spot. Some white streaking/drip marks visible down the sidewall below, but cause unclear.
- **Parts/components visible:** Forest River travel trailer exterior sidewall, black upper roof-edge/awning/gutter-style trim, side windows with black frames, corrugated aluminum siding, lower skirt, wheel/fend
Human interpretation • confidence 0.00
parts-photo
- **View/area:** Front hitch/tongue area of a travel trailer, connected close to a pickup truck bumper. Shows A-frame, coupler, safety chains, tongue jack/foot, propane tank cover, front diamond-plate rock guard, and wiring/breakaway area.
- **Visible damage/condition:** No obvious major collision damage visible. Some normal wear/rust on coupler and safety chains. A loose/dangling wire or cable is visible near the right side of the A-frame/breakaway switch area; possible repair focus. Minor scuf
Human interpretation • confidence 0.00
parts-photo
Visible warranty/parts issue:
- Coachmen Catalina Legacy Edition travel trailer, front curb-side/sidewall area.
- Damage appears concentrated along the vertical/radius front corner seam where the dark front cap meets the gray corrugated sidewall.
- Black corner molding/trim and/or sealant appears separated, torn, or missing in sections, with tan substrate/adhesive exposed from roof radius down the front edge.
- Additional light scuffs/scratches visible on the dark front cap skin. No obvi
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Passenger/curb side exterior of a Forest River travel trailer/RV, including upper sidewall, large tinted window, awning/slide-related vertical arm/track, exterior graphics, lower skirt area, wheels/tires, utility labels/ports.
- **Visible damage/condition:** No major obvious impact damage in this view. There are minor scuffs/white marks on the sidewall and lower black skirt. Lower wheel-well/fender area appears partially exposed/unfinished near the axle area, but unclear if t
Human interpretation • confidence 0.00
parts-photo
Exterior curb/roadside rear section of a Forest River travel trailer/RV.
- **Visible components:** corrugated aluminum sidewall, upper black roof/awning rail or gutter trim, rear vertical corner trim, black framed window, lower utility connections/ports, rear bumper/skirt area, exterior graphics/decals.
- **Visible condition/damage:** No clear major impact damage visible. There are dirt/water streaks down the sidewall and lower black skirt. Minor scuffs/scratches are visible on sidewall/trim ar
Human interpretation • confidence 0.00
parts-photo
Image shows front of a Forest River/Coachmen Catalina Legacy Edition travel trailer.
- **Visible damage:** Significant damage along the curb-side/front vertical corner seam: black edge trim appears pulled away/missing in places, with tan substrate/wood exposed from near the roofline down the front-side transition. Top corner also shows torn/peeling material. Front cap has numerous light vertical scratches/scuffs.
- **Parts/components visible:** Front fiberglass/laminated cap, curb-side corner m
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior side/rear quarter. Components shown: corrugated gray/black sidewall panels with blue/black graphics/decals, black upper roof/side trim or gutter rail, rear corner trim, side window, lower black skirt, city water inlet, fresh/fresh-water drain, low-point drain label, small rear marker light, and rear stabilizer/bumper area.
Damage/condition visible: light scuffs/chips and white streak marks on sidewall and lower black skirt; dirt/water streaking down panels. Upper rear roofli
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** Exterior side wall of a Forest River/Orchard Trailers travel trailer with corrugated siding, black vertical trim/awning rail or door-side molding, amber side marker light, and partial graphics.
- **Damage observed:** No clear physical damage visible in this photo. Minor surface dirt/scuffs are present, but no obvious cracks, dents, missing trim, or broken light are evident.
- **Labels/text visible:**
- Model/identifier: **293QBCK**
- Dealer decal: **ORCHARD TRA
Human interpretation • confidence 0.00
parts-photo
Visible RV: Coachmen Catalina Legacy Edition travel trailer, front curb/door side shown.
Damage/issue observed:
- At the upper front radius/roof-edge transition, a small white/gray trim/end piece appears protruding or broken/misaligned at the top corner.
- Adjacent black curved corner molding/roof-edge trim and sealant area look uneven; possible missing/loose end cap or trim insert.
- No obvious large body-panel impact damage visible from this distance.
Relevant parts/components:
- Front cap s
Human interpretation • confidence 0.00
parts-photo
Exterior curbside of a Coachmen travel trailer/RV shown, including entry door, windows, corrugated sidewall, lower compartment door, black vertical trim, and upper black patio awning/awning rail area. “Coachmen” logo visible on sidewall; small “Night…” sticker partially visible near entry step.
Visible condition: no clear impact damage, cracks, dents, or missing parts are identifiable from this wide/low-angle photo. The image mainly documents the upper awning/sidewall area; any awning issue is
Human interpretation • confidence 0.00
parts-photo
Visible RV/trailer exterior front-left area. Unit branding reads “CATALINA” and “LEGACY EDITION”; Coachmen logo visible on side panel.
Damage/issue observed: At the upper front-left roof/side transition, the black curved corner/edge trim or seal area appears irregular/possibly separated, with a light-colored end piece protruding at the roof edge. This may indicate loose/broken front radius trim/end cap or sealant issue. No clear major panel denting or collision damage visible in this image.
Co
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Front exterior of a Forest River **Catalina Legacy Edition** travel trailer, nose/front cap area with A-frame/tongue visible.
- **Visible components:** Front cap skin, large “CATALINA” decal, “LEGACY EDITION” decal, amber clearance/marker lights, lower diamond-plate rock guard, warning/info stickers, A-frame/tongue, tongue jack/propane cover area, front trim/edge molding.
- **Damage observed:** Image is blurry/overexposed; no clear broken component is visible. There appear
Human interpretation • confidence 0.00
parts-photo
- **Visible item/area:** Exterior curb/entry side of a Forest River Coachmen **Catalina Legacy Edition** travel trailer.
- **Components shown:** Power/manual patio awning assembly along upper sidewall, black awning roller tube/fabric, vertical awning support arms, corrugated aluminum siding, entry door, windows, exterior vents, wheel wells/tires, utility/storage panels.
- **Visible damage:** No obvious breakage, deformation, missing parts, or impact damage is clearly visible in this photo. Awnin
Human interpretation • confidence 0.00
parts-photo
Visible image content for claim **26331 / IMG_1337.JPG**:
- **Unit/area shown:** Passenger-side exterior of a Coachmen travel trailer, model marking appears **“293QBCK”** near the entry door.
- **Visible components:** Main entry door, deployed entry steps, side windows, round exterior vent, lower access/storage door, exterior siding, graphics, roofline/upper trim, and a long black awning/awning housing or rail along the upper sidewall.
- **Possible damage/repair focus:** The image appears inten
Human interpretation • confidence 0.00
parts-photo
Exterior street-side/entry-side view of a Coachmen Catalina Legacy Edition travel trailer. Visible components include corrugated aluminum sidewall, entry door with window, folding entry steps, multiple windows, black awning/roof-edge rail area, round exterior vent, refrigerator/furnace service panels/vents, amber marker light, lower utility ports, and front-side graphics. Readable labels: “CATALINA,” “LEGACY EDITION,” “Coachmen,” and small “Starlight System” sticker near the entry.
No clear dam
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/area:** Exterior curb/passenger side of a Coachmen **Catalina Legacy Edition** travel trailer, viewed from below along the upper sidewall/roofline.
- **Components shown:** Long black awning/awning tube or rail assembly near roof edge, corrugated aluminum sidewall, round exterior vents, entry door, windows, service/access panels, tandem wheels/fender trim.
- **Visible damage/condition:** No obvious broken siding, impact damage, or missing parts visible in this wide photo. The app
Human interpretation • confidence 0.00
parts-photo
- **Unit shown:** Forest River/Coachmen **Catalina** travel trailer, rear-left/roadside view.
- **Visible components:** Corrugated aluminum exterior siding, rear wall, side wall, windows, large baggage/compartment door, awning hardware/arm on curb/side area, rear bumper, tail/marker lights, ladder/roof gutter area, wheels/fender.
- **Visible text/labels:** “Coachmen” with horse logo; large “CATALINA” model lettering on rear.
- **Damage observed:** No clear impact damage, cracks, missing parts, o
Human interpretation • confidence 0.00
parts-photo
Rear view of a Coachmen Catalina travel trailer.
- **Visible components:** rear corrugated aluminum wall, black roof/rear edge trim, side corner trim, upper red clearance marker lights, rear window, exterior light/fixture below window, lower tail lights, rear bumper, spare tire with Coachmen cover.
- **Labels/text:** “Coachmen,” “CATALINA,” “www.coachmenrv.com,” Coachmen logo on spare tire cover.
- **Visible damage:** No clear impact damage, cracks, missing lights, or detached parts visible in
Human interpretation • confidence 0.00
Claim Lines
No claim lines loaded
Evidence Thread
Cole Perkins
dealer_or_external • Nov 5, 2025, 11:20 AM
@Tessa C need pricing on slide seals
Tessa Coffey
dealer_or_external • Nov 5, 2025, 11:33 AM
@Cole P 04-0847 $99.99
Tessa Coffey
dealer_or_external • Nov 5, 2025, 12:35 PM
@Chris L 2 seals 13-0894 r 228.99 needs 2, disregard previous message
Chris Lehnert
dealer_or_external • Nov 5, 2025, 4:18 PM
@Tessa C hey i got the approval from the customer to order the slide seals we are not doing the slide topper at the moment so i think we are going to use the deposit from that for the seals ,i think tonya already put them in the meyers cart
Tessa Coffey
dealer_or_external • Nov 6, 2025, 8:53 AM
@Chris L SEALS ARE HERE
Claim Files
wo 26331.pdf
pdf • Nov 5, 2025, 11:19 AM • 391,419 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26331/wo 26331.pdf