Claim explorer / evidence thread
Claim 26291
TRI 1202 • Ashlee • Parts Inquiry • thor
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 4
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
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Completed stage
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Analyzed
Approaching deadline
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Awaiting OEM
Upcoming statutory deadline
192d elapsed • 0d remaining
Auto-Approved
Upcoming statutory deadline
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Payment Due
Upcoming statutory deadline
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Escalation Eligible
Upcoming statutory deadline
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Resolved
Upcoming statutory deadline
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
4
No active evidence gaps are listed.
Deadline Status
Approaching deadline
192 days open in the visible workflow.
Recommended Action
Generate OEM Demand Letter
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
15
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Apr 23, 2026, 12:32 PM to Jun 20, 2026, 2:56 AM.
Indexed evidence
1 docs / 23 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
192 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26291/IMG_1046.JPG
Timeline
First seen Apr 23, 2026, 12:32 PM • last seen Jun 20, 2026, 2:56 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
4 indexed side comments on this claim.
Latest visible thread signal
Dec 19, 2025, 3:11 PM • dealer_or_external • @Chris L 76631 $172.99
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 2 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
- **Visible area:** Passenger/curb-side exterior of a Thor motorhome/RV, showing sidewall graphics, storage/baggage doors, service/vent cover, rear/side wheel area, and a black patio awning assembly.
- **Main components shown:** Black awning roller tube at roofline, vertical awning support arm/rail, upper awning head/bracket, exterior compartment doors, white vent/service panel.
- **Visible damage/condition:** No obvious broken panel or major body damage visible. Awning hardware appears to be th
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Passenger-side exterior of a Thor **Freedom Traveler** motorhome/RV.
- **Visible components:** Black patio awning roller/tube and fabric along upper sidewall; front vertical awning arm/support bracket; sidewall graphics/decals; exterior storage compartment doors; window edge partially visible; wheel/fender area.
- **Visible damage/condition:** At the forward end of the awning/roller near the vertical arm, the black awning material/end area appears uneven with a small gap/p
Human interpretation • confidence 0.00
parts-photo
Visible RV rear/side exterior, Thor Freedom Traveler.
- Damage/condition: Upper awning hardware near rear corner appears misaligned/damaged. The black awning arm/roller support area has a visible gap/irregular bracket position at the top mount, with possible broken or displaced pivot/cover hardware. No clear major damage to sidewall or rear cap visible.
- Parts/components shown: Black exterior awning roller/arm assembly, upper rear awning mounting bracket/pivot, sidewall trim, rear corner moldi
Human interpretation • confidence 0.00
parts-photo
Visible RV curb/driver side exterior with a long black power awning assembly extended/retracted along upper sidewall above windows.
- **Damage/condition observed:** Possible loose/frayed cord or wire hanging near the awning end/bracket area at the upper right; another thin loose line appears hanging diagonally across lower side graphics. No obvious wall denting or window damage visible. Awning tube/arms appear present, but specific failure point is unclear from this distance.
- **Components sho
Human interpretation • confidence 0.00
parts-photo
Exterior curb/side view of a Thor/Freedom Traveler motorhome.
- **Visible components:** Black patio awning/awning roller and arms mounted along upper sidewall, side window, multiple lower baggage/utility compartment doors, graphics/decals, rear wheel area, exterior service ports/caps.
- **Labels/text:** “Freedom Traveler” logo visible on upper side panel; small warning/service labels near lower right are present but not readable.
- **Damage observed:** No obvious breakage, missing parts, dents,
Human interpretation • confidence 0.00
parts-photo
RV exterior curb/side wall shown, Thor Freedom Traveler branding visible. Main components in view are the long black patio awning roller/fabric assembly, awning rail, support arms/brackets, side windows, graphics/decals, storage/service doors, and exterior marker light.
Visible issue: awning appears partially extended or misaligned, with support arms hanging down/out of normal stowed position along the sidewall. No clear cracks, dents, or impact damage visible on the body panels from this angle
Human interpretation • confidence 0.00
parts-photo
Exterior side of a Thor/Freedom Traveler motorhome. Visible components include the passenger-side entry door, black power awning assembly/roller and vertical front awning arm, windows, storage compartment doors, step, graphics, and wheel.
Observed issue/damage: the front awning arm/upper awning hardware area appears to be the focus; hardware is visible near the awning rail/roller, but no obvious severe breakage is clearly visible from this angle. Possible concern may relate to awning arm/bracke
Human interpretation • confidence 0.00
parts-photo
Exterior passenger-side view of a Thor motorhome/RV. Visible components include the large black patio awning tube/roller along the upper sidewall, awning arms/brackets, side windows, storage compartment doors, wheel well, marker light, exterior vent, graphics/decals, and lower body panels.
Visible damage/concern: awning-related issue appears to be the focus. A strap/loop or hanging piece is visible near the awning roller/arm area, and the awning hardware appears partially exposed/possibly misal
Human interpretation • confidence 0.00
parts-photo
- **Image context:** Exterior passenger side of a Thor motorhome/RV in a wet parking lot.
- **Visible components:** Sidewall, slide-out/side panels, windows, storage compartment doors, roof A/C units, roof antenna, long awning assembly mounted high along the side, exterior graphics/decals, wheel wells.
- **Labels/text visible:** “WINEGARD” on roof dome; “FREEDOM TRAVELER” on rear side panel.
- **Damage/issue observed:** No obvious impact damage, cracks, missing panels, or detached parts visible
Human interpretation • confidence 0.00
parts-photo
**Image review – IMG_1024.JPG / Case 26291**
- **Visible component/material:** Close-up of a black textured fabric/carpet-like surface, possibly RV flooring/upholstery/trim. A white work-order sheet is partially underneath/adjacent.
- **Visible damage/condition:** No clear structural damage shown. A small light-colored loose fiber/thread is visible near the upper center; otherwise surface condition is unclear due to dark, close-up photo.
- **Parts/components:** No identifiable replaceable part,
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** Front of a white Thor/Freedom Traveler motorhome, including windshield, wipers, front cap, grille, headlight assemblies, side mirrors, upper amber clearance/marker lights, and roofline area.
- **Visible damage/issue:** No obvious cracked/broken body damage is visible in this wide shot. A thin black vertical/whip-like component is visible near the upper passenger-side roof edge; if this is the subject of the claim, it may relate to an antenna or roof/front-cap compo
Human interpretation • confidence 0.00
parts-photo
Blurry close-up of RV/manufacturing safety labels; no visible physical damage or failed component shown.
Visible/partially readable label info:
- White tire/loading or vehicle safety label with checkbox columns “SINGLE” and “DUAL”; some boxes are marked.
- Tire pressure text partially visible: “82 PSI” repeated.
- “Date of Manufacture: 04/2025”
- “Number: DAR0A290052761” / similar serial or VIN-like identifier.
- “MODEL: 0A28” or similar, not fully clear.
- Nearby orange/black warning label wit
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior curb/driver side with a black patio awning assembly mounted high along the sidewall. The awning roller/lead rail and upper track are visible; the front/forward awning arm or mounting bracket area appears misaligned/loose, with a white hanging strip/cord and the lower black bracket/cover not sitting flush. No obvious sidewall cracking is visible from this distance.
Components shown: exterior awning roller/tube, awning fabric/rail, support arm/bracket hardware, side windows, b
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/area:** Rear curb/driver corner area of a Thor **Freedom Traveler** motorhome/RV.
- **Components shown:** Rear exterior wall, black roof access ladder with multiple wall standoff brackets/feet, rear taillights, upper marker/clearance lights, rear window, bumper, side awning arm/rail, exterior storage/utility doors.
- **Visible damage/condition:** No clear breakage or impact damage is visible in this photo. Ladder appears installed and upright; mounting feet and standoffs are vis
Human interpretation • confidence 0.00
parts-photo
RV exterior, front/driver-side area. Visible components include windshield/side window, driver mirror, upper awning/rail, side wall graphics, amber side marker, front wheel, and body paneling.
Damage/issue visible: possible staining or vertical discoloration streaks on the white side wall below the roof/awning rail and near the upper seam; no clear crack, dent, missing trim, or broken component is evident from this image. Awning/rail and mirror appear attached.
Labels/text: no readable unit la
Human interpretation • confidence 0.00
parts-photo
Image shows the front/passenger-side exterior of a Thor Freedom Traveler motorhome.
- **Visible components:** windshield, passenger side window, entry door/window, side mirror, awning arm/roller area, front headlight assembly, side marker lights, graphics/decals.
- **Visible damage/issue:** No clear physical damage is identifiable from this photo. The image appears to document the passenger-side upper/front exterior and awning area; any defect is not obvious due to distance/blur.
- **Labels/tex
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior, driver/side wall area with an extended/partially visible black patio awning assembly mounted near roofline.
- **Visible components:** upper awning rail, black awning roller tube/fabric housing, awning arm/bracket hardware, side windows, exterior graphics/decals, lower storage compartment doors, front wheel area.
- **Damage observed:** No obvious impact, cracking, missing pieces, or deformation is clearly visible in this photo. Awning hardware is visible but the image is som
Human interpretation • confidence 0.00
parts-photo
Image is extremely blurred/poor focus.
- **Visible damage:** No specific damage can be confidently identified. Possible dark vertical area near lower side of white RV/trailer, but unclear if it is a gap, shadow, trim, or damaged component.
- **Visible components:** Partial exterior side of a white RV/trailer at left; pavement/parking lot; possible side trim or lower body panel area.
- **Labels/text:** No readable labels, VIN, part numbers, or document text visible.
- **Repair/parts context:** I
Human interpretation • confidence 0.00
parts-photo
Rear of a Thor/Freedom Traveler motorhome. Visible components include rear wall, roof cap/upper trim, rear clearance/marker lights, center high-mounted brake light, rear window, ladder, tail lamps, bumper, license plate, and fuel/utility access area.
Visible issue: along the upper rear roof/cap area there appears to be a dark, raised/separated strip or sealant/trim line near the center-top, suggesting possible loose roof trim/sealant or cap seam concern. No obvious large impact damage is visibl
Human interpretation • confidence 0.00
parts-photo
- **Visible components/parts:** White RV exterior lower side/compartment area with molded panel/door edge, vertical hinge on left, adjacent trim/seam on right, lower black frame/step or chassis rail visible.
- **Labels/text:** Blue oval badge reads **“Chassis Upfit by MORryde”**. Large black text below reads **“A29”**.
- **Visible damage/condition:** No clear structural break or major damage visible. Minor dirt/staining along seams/edges and water spots on the exterior surface. Right-side vertic
Human interpretation • confidence 0.00
parts-photo
- **Image content:** Very blurry close-up of an RV/vehicle certification label, likely on fabric/vinyl interior surface or door jamb area.
- **Visible damage:** No clear physical damage visible in this image.
- **Parts/components:** Vehicle data/VIN certification label only; no repair part shown.
- **Readable/partial text:**
- “GVWR KG(LBS)” / “GAWR KG(LBS)”
- “FRONT: 3175 (7000)” appears likely
- “REAR: 5443 (12000)” appears likely
- “TAG:” visible
- “THIS VEHICLE CONFORMS…”
Human interpretation • confidence 0.00
parts-photo
Close-up of a vehicle/RV instrument cluster or control display. The lens/face is dusty/smudged, with no clear physical breakage visible. A red battery warning icon is illuminated, suggesting a low/charging-system or battery-related fault. Blue LCD display shows partial, cut-off digital text/numbers; legible portions include “86.00” and lower partial characters, but full message/reading is not readable.
Likely claim linkage: supports an electrical/battery/charging system concern rather than visi
Human interpretation • confidence 0.00
parts-photo
Close-up of a vehicle/RV instrument cluster. The red battery/charging-system warning icon is illuminated on the gauge display. A blue digital screen is partially visible but text/readings are not legible. No physical damage to the cluster is clearly visible; surface shows dust/smudges/reflections.
Repair context: likely documenting an electrical/charging/battery warning condition for parts inquiry.
Claim-line linkage: dashboard warning indicator / battery-charging system concern; possible rel
Human interpretation • confidence 0.00
Claim Lines
complaint
WINTERIZE-FW/ CLASS A/ DESTINATION TRAILER/ DEISEL Due to the winterization process, most refrigerator filters and water filters will need to be replaced. Because of the variability of filters, customers will be responsible for ordering/supplying the replacement filter for your unit at time of dewinterization in the spring. Because of the number of different filters being used by manufacturers, Tri-Am RV cannot guarantee that we will have the correct filter in stock at time of the appt. Therefore, we recommend that you either pre-order your filters, or bring them with you at your appointment time. Initial/Date:_______________________
needs-review • confidence 0.06
complaint
WINTERIZE-FW/ CLASS A/ DESTINATION TRAILER/ DEISEL Due to the winterization process, most refrigerator filters and water filters will need to be replaced. Because of the variability of filters, customers will be responsible for ordering/supplying the replacement filter for your unit at time of dewinterization in the spring. Because of the number of different filters being used by manufacturers, Tri-Am RV cannot guarantee that we will have the correct filter in stock at time of the appt. Therefore, we recommend that you either pre-order your filters, or bring them with you at your appointment time. Initial/Date:_______________________
needs-review • confidence 0.06
complaint
WINTERIZE-FW/ CLASS A/ DESTINATION TRAILER/ DEISEL Due to the winterization process, most refrigerator filters and water filters will need to be replaced. Because of the variability of filters, customers will be responsible for ordering/supplying the replacement filter for your unit at time of dewinterization in the spring. Because of the number of different filters being used by manufacturers, Tri-Am RV cannot guarantee that we will have the correct filter in stock at time of the appt. Therefore, we recommend that you either pre-order your filters, or bring them with you at your appointment time. Initial/Date:_______________________
unreviewed • confidence 0.00
correction
WINTERIZE COMPLETE NO LEAKS FOUND AT THIS TIME Labor Code Description Hours Rate Total SP120140 WINTERIZE FRESH WATER SYSTEM 1.30 175.00 227.50 Parts Part # Description Qty Price Total 13-1639 ANTIFREEZE -50 4 5.39 21.56 Other Services Code Description Qty Price Total SSE SHOP SUPPLIES EXTERNAL 1 11.38 11.38 Subtotal for Job #WINT3: 260.44
needs-review • confidence 0.06
correction
WINTERIZE COMPLETE NO LEAKS FOUND AT THIS TIME Labor Code Description Hours Rate Total SP120140 WINTERIZE FRESH WATER SYSTEM 1.30 175.00 227.50 Parts Part # Description Qty Price Total 13-1639 ANTIFREEZE -50 4 5.39 21.56 Other Services Code Description Qty Price Total SSE SHOP SUPPLIES EXTERNAL 1 11.38 11.38 Subtotal for Job #WINT3: 260.44
needs-review • confidence 0.06
correction
WINTERIZE COMPLETE NO LEAKS FOUND AT THIS TIME Labor Code Description Hours Rate Total SP120140 WINTERIZE FRESH WATER SYSTEM 1.30 175.00 227.50 Parts Part # Description Qty Price Total 13-1639 ANTIFREEZE -50 4 5.39 21.56 Other Services Code Description Qty Price Total SSE SHOP SUPPLIES EXTERNAL 1 11.38 11.38 Subtotal for Job #WINT3: 260.44
unreviewed • confidence 0.00
Evidence Thread
Chris Lehnert
dealer_or_external • Nov 4, 2025, 9:27 AM
@Tessa C HEY this customer is looking for the big ole mud flap the goes across the back of the coach
Tessa Coffey
dealer_or_external • Nov 4, 2025, 1:04 PM
@Chris L
I've called thor twice and they need a photo of the rock guard
Chris Lehnert
dealer_or_external • Dec 18, 2025, 12:45 PM
@Tessa C HEY i think you already gave me a price on this but i didn't see it on here lol it's the mud flap that goes all the way across the back to stop rocks from being kicked up when towing a car behind them
Tessa Coffey
dealer_or_external • Dec 19, 2025, 3:11 PM
@Chris L 76631 $172.99
Claim Files
WO26291.pdf
main-pdf • Nov 4, 2025, 9:26 AM • 407,482 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26291/WO26291.pdf