Claim explorer / evidence thread
Claim 26262
TRI 1202 • Ashlee • Manufacturer Denied • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 9
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
Resolved
Upcoming statutory deadline
178d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
9
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 10 • RO lines 3 • human-described photos 8 • 3C yellow • reconciliation reconciled • linked side comments 1
Gaps: three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
10
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 24, 2026, 3:05 PM.
Indexed evidence
2 docs / 8 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26262/26262/WO.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 24, 2026, 3:05 PM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
7 indexed side comments on this claim.
Latest visible thread signal
Oct 19, 2026, 10:48 AM • processor • TESTING AND LEARNING - @Chris B @Heidi H @Tricia H Tri-Am WO 26262 / Forest River PA 2478717: The work order reports fraying awning/topper fabric, with a proposed 1.5-hour fabric replacement and no fabric identificati
Role mix
Dealer 0 • OEM 0 • Processor 5
Decision cues
Denial signals 2 • info / missing-doc asks 1 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Image shows the curb/entry side of a Forest River Cedar Creek “Cottage” RV with the patio awning extended.
- **Visible components:** power patio awning fabric/roller tube, front awning arm/support, side entry door, sidewall, adjacent slide/structure, window/entry area.
- **Visible labels/text:** “COTTAGE” and “CEDAR CREEK” logo on sidewall; partial “25th ANNIVERSARY” decal near lower skirt.
- **Damage/condition observed:** No clear breakage, torn fabric, detached hardware, or obvious impact dam
Human interpretation • confidence 0.00
supporting-image
- **Visible item/area:** Exterior passenger side of a Forest River Cedar Creek Cottage RV with patio awning extended.
- **Components shown:** Awning fabric/canopy, front roller tube, black support arms, RV sidewall, entry door, windows/slide area.
- **Visible damage/condition:** Awning fabric appears uneven/wavy with some sagging or creasing near the left/center area. No clear tear, hole, broken arm, or detached hardware is visible in this photo.
- **Labels/text visible:** “COTTAGE,” “CEDAR CREE
Human interpretation • confidence 0.00
supporting-image
Exterior photo of a Forest River destination/travel trailer at a campsite.
- **Visible components:** curb-side slide-out/wall section with two large tinted windows, awning extended, entry door/stairs/handrail, patio concrete pad, stabilizer/leveling legs, skirt/lower trim.
- **Labels/text visible:** “COTTAGE” branding on the front/side unit; small Forest River-style logo/graphic visible on slide wall.
- **Visible damage:** No clear physical damage, defect, leak, broken part, or failed component
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: File name indicates LINE 1.
Visible content: Exterior side of a Forest River destination/travel trailer parked on a concrete pad. Large side windows, extended awning, entry steps/handrails, stabilizer jacks, and patio furniture are visible.
Labels/text: “Wildwood” branding is visible on the trailer side; rear unit also appears to show “Cottages”/destination-style branding.
Damage/issue observed: No clear physical damage is visible in this photo. Exterior panels, windows, a
Human interpretation • confidence 0.00
supporting-image
Image shows a close-up of a black cylindrical component with a **Solera** label, likely part of an RV awning assembly.
- **Visible part/component:** Solera-branded awning component, labeled **“3000 SERIES”**; appears to be a motor/roller/end-cap or awning-related housing.
- **Labels/text visible:** “Solera,” “3000 SERIES,” and smaller text consistent with awning product labeling, but most fine print is blurred/unreadable.
- **Damage observed:** No clear physical damage is visible in this photo.
Human interpretation • confidence 0.00
supporting-image
Close-up of an RV awning component with a black cylindrical housing/end cap and a molded “LCI”/Lippert-style cap. The visible label reads “Solera,” “by Lippert,” and “3000 SERIES” with smaller text largely unreadable due to blur. Likely related to a Solera 3000 Series awning assembly/motor/head component.
No clear physical damage is visible in this photo; image is out of focus and partially obstructed by a finger at upper left. No repair work, removed parts, or failure condition is directly sho
Human interpretation • confidence 0.00
supporting-image
- **Visible components:** RV exterior awning area showing the underside of light-colored awning fabric, black awning/track hardware, white sidewall/trim, and a partially visible strip/label inside the rail area.
- **Visible damage/condition:** Awning fabric edge appears uneven/frayed or bunched near the rail, with small dark spots/staining on the underside. Possible fabric wear or separation at the edge, but exact failure point is not fully clear from this close-up.
- **Labels/text:** A small pa
Human interpretation • confidence 0.00
supporting-image
Image shows underside/edge of an RV awning area.
- **Visible components:** White awning fabric/roller edge above a black awning rail/track or mounting extrusion; white exterior sidewall below.
- **Visible damage/condition:** Small dark scuff/marking and dirt on the awning fabric near the edge. At the rail area there appears to be sealant/adhesive residue or a small buildup near the fabric/track interface. No obvious tear, break, or major structural damage visible in this photo.
- **Labels/text:
Human interpretation • confidence 0.00
Claim Lines
complaint
AWNING MATERIAL IS FRAYING AND COMING LOOSE FROM UNIT.
needs-review • confidence 0.20
complaint
AWNING MATERIAL IS FRAYING AND COMING LOOSE FROM UNIT.
needs-review • confidence 0.20
complaint
AWNING MATERIAL IS FRAYING AND COMING LOOSE FROM UNIT.
needs-review • confidence 0.03
cause
AWNING FABRIC IS FAULTY AND TEARING LOOSE FROM UNIT NO TAG ON FABRIC
needs-review • confidence 0.23
cause
AWNING FABRIC IS FAULTY AND TEARING LOOSE FROM UNIT NO TAG ON FABRIC
needs-review • confidence 0.23
cause
AWNING FABRIC IS FAULTY AND TEARING LOOSE FROM UNIT NO TAG ON FABRIC
needs-review • confidence 0.06
correction
REPLACE AWNING FABRIC CARTER EVERHART, ELMER Customer #: 69598
needs-review • confidence 0.23
correction
REPLACE AWNING FABRIC CARTER EVERHART, ELMER Customer #: 69598
needs-review • confidence 0.23
correction
REPLACE AWNING FABRIC CARTER EVERHART, ELMER Customer #: 69598
needs-review • confidence 0.06
Evidence Thread
Ashlee Olsen
processor • Oct 24, 2025, 1:59 PM
submitted PA#2478717
Ashlee Olsen
processor • Oct 24, 2025, 2:23 PM
@Stephanie D WO 26262 FR feedback: Please confirm size of topper if no manufacturer data tag available
Ashlee Olsen
processor • Nov 14, 2025, 5:16 PM
@Stephanie D FR has asked for this info for the second time
Stephanie Davis
dealer_or_external • Nov 20, 2025, 11:27 AM
I have sent emails to the customer asking for measurements. Hopefully we get a response.
Ashlee Olsen
processor • Dec 3, 2025, 2:17 PM
Denied MUnderwood@forestriverinc.comAS THIS HAS BEEN IN REVIEW FOR OVER A MONTH PLEASE RESUBMIT WHEN THE REQUIRED INFORMATION IS AVAILABLE
Stephanie Davis
dealer_or_external • Dec 3, 2025, 4:23 PM
Thank you, I have been trying to contact this customer.
iClaims AI
processor • Oct 19, 2026, 10:48 AM
TESTING AND LEARNING - @Chris B @Heidi H @Tricia H Tri-Am WO 26262 / Forest River PA 2478717: The work order reports fraying awning/topper fabric, with a proposed 1.5-hour fabric replacement and no fabric identification tag. The manufacturer requested the topper size/measurements when a data tag was unavailable. In the existing native Dropbox discussion, Forest River denied on Dec 3, 2025 because the requested information had been outstanding over a month, asking for resubmission when it is available. The dealer documented attempts to contact the customer for measurements. Four source photographs show the awning area but do not establish dimensions or final remedy. Please confirm whether measurements were obtained, whether a new claim was resubmitted, and any subsequent manufacturer decision, repair or payment. This is a TESTING AND LEARNING evidence finding, not final adjudication or an instruction to change claim status. Production dealer-testing hold remains active; source files are unchanged.