Claim explorer / evidence thread
Claim 26236
TRI 1202 • Ashlee • Paid • forest-river
risk 0.70
deadline Overdue / escalation ready
images 13
matched 0
review 9
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
9
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
25
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
3 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=13; damage=0; unit=0; parts=13; doc=0; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2022 Forest River • VIN 4X4TCRS20NS231509
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26236/COMPLETED WO.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
31 indexed side comments on this claim.
Latest visible thread signal
Mar 24, 2026, 1:26 PM • processor • paid $951.32 3/17 check #3124374
Role mix
Dealer 0 • OEM 0 • Processor 8
Decision cues
Denial signals 0 • info / missing-doc asks 13 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Claim line 1 image shows an interior RV wall/trim area next to a dark gray wood-look cabinet or entertainment/fireplace surround.
- Visible damage: multiple small raised bumps/blisters or rough spots in the white vertical wall paneling near the seam/trim line. Left edge also shows an open gap with exposed raw panel/wood edge, suggesting trim or wall panel fitment issue.
- Components visible: white textured wall panel, vertical seam/inside trim strip, dark gray cabinet/fixture surround, partial
Human interpretation • confidence 0.00
parts-photo
Interior RV bedroom area. Visible issues:
- White textured wall/paneling beside bed shows multiple raised blister/bubble-like spots and rough finish around/above a black electrical outlet.
- Left vertical trim/panel edge appears separated/open with exposed dark gap and chipped/raw edge, suggesting loose/damaged wall trim or panel.
- A loose white cable/cord runs down the wall to the floor.
- Debris/chipped material visible on gray plank flooring near bed and wall base.
- Components visible: wal
Human interpretation • confidence 0.00
parts-photo
Claim line linkage: Line 1 (file “LINE 1 .JPEG”), Forest River case 26236, parts inquiry.
Visible damage/condition:
- Close-up of an RV exterior/interior edge where a textured light-colored wall/panel meets a black metal trim/track.
- Heavy brown rust/corrosion staining and residue along the black metal channel and around two exposed screws.
- Greenish/dirty staining along the lower edge of the wall/panel, suggesting moisture exposure/mildew or water intrusion.
- Sealant/caulk appears uneven, d
Human interpretation • confidence 0.00
parts-photo
Claim line linkage: Line 1.
Visible condition: Close-up of an RV exterior/interior lower edge seam or track area. The light-colored wall/panel surface meets a black metal/plastic trim/rail with visible screws.
Damage/concern: Green/yellow staining and residue along the panel-to-trim joint, with dirt/debris buildup and dark discoloration around the fasteners and rail. Appearance is consistent with moisture exposure, mildew/algae growth, or sealant contamination at the lower seam. No obvious cra
Human interpretation • confidence 0.00
parts-photo
Claim line 1 image: Interior RV area at lower wall/partition next to a white door/cabinet frame and vinyl plank flooring. Visible damage is at the bottom of the vertical side panel/trim: corner is cracked/split with a dark gap, and the white lower wrap/trim is torn, wrinkled, and separated from the substrate. Adjacent beige woodgrain panel and wall covering are visible; floor has debris/dirt but no clear flooring damage shown. No labels, part numbers, or document text visible. Repair context lik
Human interpretation • confidence 0.00
parts-photo
Claim line 1 image shows an RV interior floor area near a tub/shower or entry step, a white partition/cabinet face, wood-look vinyl flooring, and a black floor heat/return vent.
Visible issue: the lower end of the white vertical trim/partition at floor level is wrinkled/crushed or poorly finished, with the covering/trim bunched at the base. Surrounding floor has debris; tub/sidewall edge appears dirty but no clear structural damage visible.
Components involved: white wall/partition trim or cab
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** Large vertical separation/open gap between interior wall panels near floor/corner; panel edges appear chipped/frayed with exposed dark cavity behind. Small debris/wood fragments on floor. Possible loosened/missing seam trim or failed panel attachment.
- **Parts/components shown:** Textured light-colored interior wall panels, wall corner/base seam, vinyl/laminate flooring, floor vent/register, edge of mattress/bed.
- **Labels/text:** No visible labels, tags, or document text
Human interpretation • confidence 0.00
parts-photo
Close-up of RV exterior lower wall/trim area. Visible components include textured fiberglass/laminated sidewall, lower black metal/plastic trim or track, sealant/caulk line, and exposed screw heads. There is noticeable brown/green staining, dirt buildup, and possible mildew/water intrusion residue along the seam where the wall meets the lower trim. The black trim/track and fasteners show grime and possible corrosion/rust staining. No readable labels or document text visible.
Repair context: lik
Human interpretation • confidence 0.00
parts-photo
Warranty claim image (Line 1): Close-up of an RV interior wall/panel area being measured with a yellow tape measure. The tape shows roughly the 7–13 inch range, with a blue mark near the 8 inch area. Visible component appears to be a light-colored textured wall panel or trim/inside corner area. Possible issue shown is a seam/edge or surface irregularity on the wall panel, but no clear break, hole, or severe damage is visible from this angle. Background includes a black vent/grille and light inte
Human interpretation • confidence 0.00
parts-photo
Claim line 1 image shows an RV bathroom vanity assembly: white molded sink/countertop, black faucet, white base cabinet with two doors and black pulls, wall covering, floor vent nearby.
Visible condition/damage:
- Cabinet/vanity appears generally intact.
- Slight uneven gaps/misalignment visible around the cabinet doors and between the sink apron/front panel and cabinet top area.
- Minor scuffs/marks visible on white surfaces and cabinet/floor, but no clear crack, break, or leak is evident from
Human interpretation • confidence 0.00
parts-photo
{
"claim_line_linkage": "LINE 1",
"image_type": "measurement/reference photo for parts inquiry",
"visible_components": [
"White interior panel/trim or cabinet/shelf-like component",
"Adjacent vertical light woodgrain wall/door jamb/trim",
"Yellow tape measure held vertically"
],
"visible_damage": "No clear physical damage is visible in this photo; image appears intended to document dimensions/fitment.",
"measurement_observed": "Tape measure shows roughly 29–37 inches; the
Human interpretation • confidence 0.00
parts-photo
- **Visible condition/damage:** No obvious breakage or physical damage visible. Image documents a dimensional measurement of an interior opening/trim area.
- **Parts/components shown:** White vertical trim/stile or cabinet/door frame edge, adjacent patterned wall/panel, and a yellow tape measure.
- **Measurement/context:** Tape shows roughly the **27–30 inch** range; the photographed opening/edge appears being measured around **28–29 inches** (exact reference point unclear).
- **Labels/text:** T
Human interpretation • confidence 0.00
parts-photo
Claim line linkage: File name indicates LINE 1.
Visible item/context: RV bathroom vanity assembly with white molded countertop/integrated rectangular sink, black single-handle faucet, pop-up/drain plug, white two-door cabinet with black pulls.
Visible condition/damage:
- Sink basin and countertop show dirt/staining/residue, especially around basin edges and drain.
- Minor scuffs/marks visible on lower cabinet doors.
- No obvious crack, broken faucet, missing handle, or major structural damage
Human interpretation • confidence 0.00
supporting-image
Warranty claim image – Line 1:
- **Visible damage:** Light-colored textured wall panel shows multiple small raised bumps/blistering or surface defects near the vertical seam, especially mid-height and lower area. Left side shows an exposed dark gap/unfinished panel edge, suggesting trim or adjoining component may be removed or not fully seated.
- **Parts/components visible:** Interior RV wall paneling, vertical wall seam/trim strip, unfinished side opening/edge, adjacent dark gray wood-look cab
Human interpretation • confidence 0.00
supporting-image
RV bedroom interior beside bed/slide area. White textured wall paneling has many raised bubbles/blisters and puckering around a black electrical outlet and down toward the floor, suggesting delamination or moisture/adhesive failure. Left edge shows a vertical trim/panel gap with rough exposed brown substrate and loose/unfinished edge. Gray vinyl floor has small debris/wood chips near wall. Visible components: wall panels, corner/trim strip, black 120V outlet, bed/mattress/black bedding, adjacent
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows a close-up of a lower exterior RV sidewall/trim seam. Visible components include a light-colored fiberglass/gelcoat wall panel, black lower trim/rail or threshold piece, screws/fasteners, and sealant/caulk along the joint.
Visible condition/damage:
- Green/brown staining and mildew-like discoloration along the wall-to-trim seam.
- Rust/corrosion staining around the black rail and fasteners.
- Sealant appears uneven, dirty, and possibly degraded in places.
- Surface grim
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows a close-up of an RV exterior/interior threshold or lower wall/track area. Visible components include a textured off-white wall/panel, black metal/plastic trim or track, exposed screw heads, sealant/caulk, and debris in the channel.
Visible condition/damage:
- Green/yellow staining along the bottom edge of the wall panel at the seam, consistent with moisture staining, mildew/algae, or water residue.
- Dirt, organic debris, and grime accumulated around the black track and
Human interpretation • confidence 0.00
supporting-image
- **Visible damage:** Lower inside corner of a beige woodgrain wall/trim panel is split/peeled open, with vinyl/laminate covering torn and separated near the floor. Adjacent white trim/base wrap also appears wrinkled/scuffed at the bottom. Small debris/dirt on flooring.
- **Parts/components shown:** Interior wall panel, vertical corner/trim piece, white door or cabinet frame/trim, vinyl plank flooring, nearby threshold/side wall.
- **Labels/text:** No visible labels, documents, or readable text.
Human interpretation • confidence 0.00
supporting-image
Claim image LINE 1: Interior RV floor area beside shower/tub and white cabinet/partition. Visible issue appears to be damaged/wrinkled white trim or vinyl wrap at the bottom of a vertical stile/column where it meets the floor. Surrounding components include wood-look vinyl plank flooring, black floor HVAC register, white cabinet panel/base trim, patterned wall panel, and shower/tub edge with black frame. Minor debris/dirt visible on floor and along shower edge. No readable labels or document tex
Human interpretation • confidence 0.00
supporting-image
Warranty image (Line 1) shows an RV interior wall/panel area near the floor and bed. Two light woodgrain wall panels have a large vertical open gap/separation between them, exposing a dark void behind the wall. Panel edges appear rough/chipped with small debris on the floor, suggesting trim or wall panel has pulled loose or is misaligned. Visible components include interior wall panels, floor plank/vinyl, floor HVAC/register vent, and mattress edge. No readable labels or document text present. L
Human interpretation • confidence 0.00
supporting-image
Close-up of an RV exterior lower wall/trim seam. Visible components include a white textured sidewall panel, black lower trim/rail or sill, and exposed screw heads/fasteners. There is green/brown staining and residue along the seam where the wall meets the black trim, consistent with moisture exposure, dirt/algae buildup, or possible sealant failure. The black trim area appears dirty with some corrosion/rust-like discoloration near fasteners. No readable labels or document text are visible. Like
Human interpretation • confidence 0.00
supporting-image
Warranty claim image (Line 1): Close-up inside RV showing a yellow tape measure held vertically against a light-colored textured wall/trim area, with markings around 7–13 inches visible. A black vent/grille is partially visible at lower left. The photo appears to document a measurement/location near an interior wall/ceiling or cabinet/trim edge.
Visible damage: no obvious break, crack, or detached part is clearly visible; possible minor surface irregularity/marking on the textured panel but unc
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows an RV bathroom/vanity area: white sink basin/countertop with black faucet, patterned wall panel/backsplash, and white double-door cabinet with black pulls.
Visible condition/damage:
- No clear breakage or active leak visible in this photo.
- Cabinet doors appear slightly uneven/misaligned at the center gap and top reveal.
- Possible scuffing/dirty marks on sink/counter surface and cabinet faces.
- Open/unfinished-looking gaps at lower side/toe-kick areas are visible, bu
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows an RV interior component being measured with a tape measure.
- **Visible components:** White molded/plastic panel or trim piece adjacent to a vertical light wood-grain wall/door jamb/trim.
- **Measurement shown:** Tape measure runs vertically; visible range approx. **29–37 inches**, with the white horizontal edge intersecting around **34–35 inches**.
- **Damage/condition:** No clear crack or break visible. Image appears intended to document **fit/clearance/height/alignm
Human interpretation • confidence 0.00
Claim Lines
complaint
CUST HAS LEAK IN BEDROOM AND WALL DAMAGE
needs-review • confidence 0.26
complaint
CUST HAS LEAK IN BEDROOM AND WALL DAMAGE
needs-review • confidence 0.26
complaint
CUST HAS LEAK IN BEDROOM AND WALL DAMAGE
needs-review • confidence 0.09
cause
DURING INSTALL OF AWNING RAIL SCREW HOLES WERE LEFT OPEN ALLOWING WATER AND MOISTURE IN OVER TIME. THIS HAS CAUSED WATER DAMAGE TO THE WALL AND SINK BASE. PERRIN, STEVEN Customer #: 86189
needs-review • confidence 0.32
cause
DURING INSTALL OF AWNING RAIL SCREW HOLES WERE LEFT OPEN ALLOWING WATER AND MOISTURE IN OVER TIME. THIS HAS CAUSED WATER DAMAGE TO THE WALL AND SINK BASE. PERRIN, STEVEN Customer #: 86189
needs-review • confidence 0.32
cause
DURING INSTALL OF AWNING RAIL SCREW HOLES WERE LEFT OPEN ALLOWING WATER AND MOISTURE IN OVER TIME. THIS HAS CAUSED WATER DAMAGE TO THE WALL AND SINK BASE. PERRIN, STEVEN Customer #: 86189
needs-review • confidence 0.15
correction
SEAL ALL HOLES THAT WERE LEFT OPEN FROM INSTALL. REPLACE DAMAGED PANELS AND SINK BASE. THE SINK COUNTER AND FAUCET CAN BE REUSED.
needs-review • confidence 0.29
correction
SEAL ALL HOLES THAT WERE LEFT OPEN FROM INSTALL. REPLACE DAMAGED PANELS AND SINK BASE. THE SINK COUNTER AND FAUCET CAN BE REUSED.
needs-review • confidence 0.29
correction
SEAL ALL HOLES THAT WERE LEFT OPEN FROM INSTALL. REPLACE DAMAGED PANELS AND SINK BASE. THE SINK COUNTER AND FAUCET CAN BE REUSED.
needs-review • confidence 0.12
Evidence Thread
Ashlee Olsen
processor • Oct 22, 2025, 4:12 PM
submitted PA#2476175
Ashlee Olsen
processor • Oct 23, 2025, 12:47 PM
@Stephanie D WO 26236 FR feedback:
Authorized10/23/2025shalsey@forestriverinc.comAFTER REVIEWING ALL PHOTOS CEDAR CREEK WILL AUTHORIZE GOODWILL PARTS ONLY DUE TO THE UNIT HAS BEEN OUT OF THE 1 YEAR MANUFACTURE PERIOD SINCE 2/8/2025, AND I SEE NO DOCUMENTATION ON MISSING SCREWS LISTED WHILE UNDER WARRANTY.
Let me know how you'd like to proceed! Thank you
Stephanie Davis
dealer_or_external • Oct 23, 2025, 2:07 PM
Ashlee, I spoke with Russ, and he is having @Cole P get an estimate together for his insurance. Hopefully we can get this moving and over to his insurance before Forest River demands feedback!
Stephanie Davis
dealer_or_external • Oct 23, 2025, 2:08 PM
@Cole P Let us know when you have an Est ready, please.
Cole Perkins
dealer_or_external • Oct 23, 2025, 2:20 PM
@Tessa C need pricing on wall panels, seam tape, batton, and kitchen sink assembly
Cole Perkins
dealer_or_external • Oct 23, 2025, 2:34 PM
bathroom sink btw
Ashlee Olsen
processor • Oct 23, 2025, 2:49 PM
Ok, I will just leave the folder in info needed until we know how we're going to move forward. Thank you!
Tessa Coffey
dealer_or_external • Oct 23, 2025, 3:38 PM
@Cole P
wall panel F100227237 $106.99
seam tape F100183815 $.99 per foot
batton F100185320 $10.99
had to send them photos of the bathroom sink assembly. waiting on those part numbers
Cole Perkins
dealer_or_external • Nov 4, 2025, 1:27 PM
any word on that sink assembly
Tessa Coffey
dealer_or_external • Nov 4, 2025, 1:29 PM
@Cole P I will reach back out
Cole Perkins
dealer_or_external • Dec 17, 2025, 10:21 AM
@Tessa C i have found part numbers for batton (f10018532), tape (f100183815), and paneling(f100227237), I need part numbers and pricing for the bathroom cabinet that is peeling. These are all the photos we have if you need more info let me know!
Cole Perkins
dealer_or_external • Dec 17, 2025, 10:26 AM
jk I have two stiles f100234073 f100234071
Cole Perkins
dealer_or_external • Dec 18, 2025, 11:56 AM
F100162414 6.99
Cole Perkins
dealer_or_external • Dec 18, 2025, 12:00 PM
F100170173 45.99
Ashlee Olsen
processor • Dec 30, 2025, 2:32 PM
@Stephanie D any word on this one?
Cole Perkins
dealer_or_external • Dec 30, 2025, 2:33 PM
we sent the estimate over to him a couple of weeks ago
Cole Perkins
dealer_or_external • Dec 30, 2025, 2:35 PM
the customer called his insurance
Ashlee Olsen
processor • Dec 30, 2025, 3:53 PM
Ok, sounds good, thanks for the update!
Ashlee Olsen
processor • Feb 4, 2026, 4:01 PM
@Stephanie D any update on this one? As of now, it's approved for parts only as goodwill
AFTER REVIEWING ALL PHOTOS CEDAR CREEK WILL AUTHORIZE GOODWILL PARTS ONLY DUE TO THE UNIT HAS BEEN OUT OF THE 1 YEAR MANUFACTURE PERIOD SINCE 2/8/2025, AND I SEE NO DOCUMENTATION ON MISSING SCREWS LISTED WHILE UNDER WARRANTY.
Stephanie Davis
dealer_or_external • Feb 6, 2026, 10:11 AM
@Cole P per our conversation on this please advise which way you would like to go!
Cole Perkins
dealer_or_external • Feb 6, 2026, 12:51 PM
order the parts
Stephanie Davis
dealer_or_external • Feb 7, 2026, 11:46 AM
@Tessa C Please order the parts for line 1 if you have not already. This one has been a little wild!
Tessa Coffey
dealer_or_external • Feb 7, 2026, 12:24 PM
@Stephanie D reached back out to Brooke about cabinet
Tessa Coffey
dealer_or_external • Feb 10, 2026, 10:03 AM
@Cole P on order 17724
Tessa Coffey
dealer_or_external • Feb 16, 2026, 11:20 AM
@Cole P PARTIAL PARTS ARE HERE. STILL WAITING ON MORE PARTS
Cole Perkins
dealer_or_external • Feb 16, 2026, 11:36 AM
@Stephanie D
Stephanie Davis
dealer_or_external • Feb 16, 2026, 11:37 AM
What????? @Cole P
Tessa Coffey
dealer_or_external • Mar 6, 2026, 11:06 AM
@Stephanie D ALL PARTS ARE HERE ON THIS ONE NOW
Stephanie Davis
dealer_or_external • Mar 6, 2026, 1:07 PM
@Ashlee O This one is a little different! Russ and Cole agreed since they are "good willing" the parts we would take them up on the offer. I have a completed WO with parts and shipping. This is ready to process!
Ashlee Olsen
processor • Mar 6, 2026, 2:24 PM
submitted C#2476175
Ashlee Olsen
processor • Mar 24, 2026, 1:26 PM
paid $951.32 3/17 check #3124374
Claim Files
COMPLETED WO.pdf
pdf • Mar 6, 2026, 1:02 PM • 412,713 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26236/COMPLETED WO.pdf
WO.pdf
pdf • Dec 17, 2025, 10:18 AM • 391,137 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26236/WO.pdf
WO.pdf
pdf • Oct 22, 2025, 3:01 PM • 391,137 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26236/WO.pdf