Claim Detail

dealer_or_external • Oct 22, 2025, 1:31 PM

@Ashlee O We will not be claiming lines 2,5 and 6! Thanks.

processor • Oct 22, 2025, 2:19 PM

submitted PA#2475924

processor • Oct 22, 2025, 4:01 PM

@Stephanie D WO 26210 FR feedback: Job 4 Case: 6325803VIN: 5ZT3CH2B1RA331015As the customer has indicated the unit is cooling as designed, we will need to identify the source of the noise. Please review all the steps below and provide your findings. If at any point the source of the noise has been located and remedied, then there is no need to proceed with the next step. However, if the source of the noise cannot be located, then all findings will need to be provided.Additionally, the model of the fridge was not provided. We will need clarification of at last the model number of the fridge to provide accurate information.  Step 1: Accessing a decibel meter and taking a reading which allow for us to determine if the noise is standard or excessive. This can be done on the customer’s mobile device. Step 2: To best isolate the sound please pull the fridge out from its enclosure if applicable. Once the refrigerator is out and on a flat surface, remove the back panel, then turn the refrigerator on.  If the noise stops, please confirm nothing is pressing/rattling against the back panel.Step 3: Check the compressor mounts to ensure they are completely tightened, they can add/remove a washer to level it out and stop the vibration.    Step 4: To rule out the fan or compressor is to have them unplug power to the fan just to isolate the compressor and understand which component is making the noise. - THIS MIGHT  NOT APPLY TO YOUR MODEL AS WE WERE UNSURE OF WHAT THAT WAS.   Step 5: Please provide a short video taken at the compressor for further evaluation.

processor • Oct 22, 2025, 4:06 PM

This PA is still in review, however I noticed they have feedback on a few lines, I want to see if you're ok with the feedback/approval, or if we need to go back to them: Job 1: approved 1 hour job 2: approved 1.5 job 10 approved 1 hour Job 11: approved 5 hours Dealer has requested more time than what is normally approved for this repair. If you have additional information or need more time as the repair progresses, please contact me directly to discuss and I can continue to review it.

processor • Oct 22, 2025, 4:06 PM

This PA is still in review, however I noticed they have feedback on a few lines, I want to see if you're ok with the feedback/approval, or if we need to go back to them: Job 1: approved 1 hour job 2: approved 1.5 job 10 approved 1 hour Job 11: approved 5 hours Dealer has requested more time than what is normally approved for this repair. If you have additional information or need more time as the repair progresses, please contact me directly to discuss and I can continue to review it.

dealer_or_external • Oct 22, 2025, 4:50 PM

For line 1 we are asking to remove all defective sealant, clean and reseal. Which is not a 1-hour job. If forest River only ask for us to touch up the sealant, I will need clarification please. Is the 1.5 for line 3 on the WO? If so, we will go with the 1.5. Line 10 we will accept 1.0 Line 11 We need to remove and reinstall schwintek slide system, remove and reinstall bottom Ext slide fascia, both corner caps. I will be attaching photos of the inside that will need to be removed and reinstalled as well.

processor • Oct 22, 2025, 5:06 PM

Ok thank you, as soon as I see those photo's I will shoot them an email with your response.

processor • Oct 22, 2025, 5:08 PM

Ok thank you, as soon as I see those photo's I will shoot them an email with your response. Also yes, the 1.5 is for job 3 on the WO.

dealer_or_external • Oct 23, 2025, 8:42 AM

Good morning, they are there now!

processor • Oct 23, 2025, 12:28 PM

Email sent

processor • Oct 23, 2025, 12:43 PM

feedback for job 9: Denied10/23/2025lkhill@forestriverinc.comCase Number: 6325781 VIN: RA331015 Hello Laura Hill, Thank you for contacting Lippert Customer Care Center. After reviewing your request, as well as all pictures and documents provided, we regret to inform you that due to this being deemed as damage, we will not be able to offer warranty coverage, which would also include parts and labor, for this claim. The fabric tearing and pushed in on the side edge like this would be from contact. You can also see that they are in the same intervals, indicating this happened while rolled up. However, although coverage was not able to be approved today, we would still be more than happy to assist you with the identification process of part(s) that may be needed. Please let us know if you have any further questions. Thank you so much, Thank you, Aaron K. Care Center Customer Service Representative P: 432-LIPPERT | f: 537.534.7161 E: customerservice@lci1.com Lippert

processor • Oct 23, 2025, 2:45 PM

@Stephanie D there's a lot with the last couple of comments, I just want to make sure we're on the same page...I still need the info on job 4. Thanks!

dealer_or_external • Oct 24, 2025, 9:01 AM

Good morning, we will be pulling this unit up today hopefully and running the requested testing and gather all info needed. :)

processor • Oct 27, 2025, 11:03 AM

@Stephanie D Good morning, I got a email this morning saying if the information being requested is not provided by noon on Tuesday 10/28/2025, this will be denied until information is provided.

dealer_or_external • Oct 27, 2025, 11:09 AM

@Cole P Is it possible to get this done and I can get submitted by the deadline above? (Tuesday 10/28 by noon)

dealer_or_external • Oct 28, 2025, 10:52 AM

@Ashlee O I have attached what the tech turned into for line 4.

dealer_or_external • Oct 28, 2025, 11:02 AM

@Ashlee O The tech just let me know the following about line 4 When tech pulled fridge to gather the requested info, he was able to correct the noise for now. He found the noise is coming from the compressor was loose and not secured in place. He was able to tighten the compressor down and the noise went away. This morning, he has checked it again and still no noise.

processor • Oct 28, 2025, 11:38 AM

Thank you, notes made in FR

processor • Oct 28, 2025, 11:59 AM

Lippert is asking for the M&S number of the refer. The picture on here only shows the model number. Can you get the serial number please?

dealer_or_external • Oct 30, 2025, 10:56 AM

@Ashlee O Hey! I have the serial tag attached!

processor • Oct 30, 2025, 11:25 AM

Thank you, added them to FR email

processor • Oct 31, 2025, 3:00 PM

@Stephanie D WO 26210 FR feedback, job 1: This is what I see, the unit has been sitting on the lot since 10/2023. Job 1 is part of dealer's maintenance. Do you have maintenance records for this unit? Dealer has submitted a repair that would be considered Dealer maintenance as outlined on the Dealer Inventory Maintenance Schedule from The Forest River Way guidelines.  The repair has been denied.  The Dealer is responsible for performing maintenance checks starting at the 90-day mark.  Please refer to the Dealer Inventory Maintenance Schedule on Dealer Connect. Job 11 You need to replace the slid out from and R&I the schwintek system, correct? I would like to send this to the GM to get his opinion once you confirm that is what you're asking for.

dealer_or_external • Oct 31, 2025, 4:53 PM

@Ashlee O I will have to get with Cole on this Monday. :)

dealer_or_external • Nov 3, 2025, 2:06 PM

@Ashlee O Cole has ask me to contact the customer over line 1, because we did not sale the unit. Job 11: Yes, R&I of the schwintek system and all things on the slide. I hope this helps, if not let me know.

processor • Nov 3, 2025, 2:56 PM

Thank you Stephanie, notes made on the email. I told them we would contact the customer regarding line 1.

processor • Nov 4, 2025, 12:24 PM

approved job 1 1 job 3 1.5 job 4 1.1 10/30/2025dorourke@forestriverinc.comVCB LABOR ONLY THIS IS A REPAIR Hello Laura, Case: 6325803 VIN: 5ZT3CH2B1RA331015 We will approve up to 1.10 for labor. This is pre-auth TO REPAIR/TIGHTEN COMPRESSOR MOUNTS. Pre-authorization is information only and will not result in Lippert issuing the replacement. Lippert will defer to the RV Manufacturer for your next steps regarding replacement. The pre-authorization team does not have access to submit orders. Mobile fees are not covered under the Lippert warranty for this product. Please provide pictures of the complete serial number tag with your claim submission as this product is not required to be returned for testing. Note: Your coach information will need to satisfy the conditions for Warranty credit. This case will be listed as "completed" until further communication has been received. It will be reopened/revisited at that time. Communication can still be sent/received regarding this case. Please kindly reply directly to this email ONLY. Replying directly to this email will ensure your reply is properly routed to your case history. We appreciate your business! Thank you, Dusty S. Care Center Customer Service Representative P: 432-LIPPERT | f: 537.534.7161 E: customerservice@lci1.com Lippert job 7 .3 job 8 4 job 9 denied Denied10/23/2025lkhill@forestriverinc.comCase Number: 6325781 VIN: RA331015 Hello Laura Hill, Thank you for contacting Lippert Customer Care Center. After reviewing your request, as well as all pictures and documents provided, we regret to inform you that due to this being deemed as damage, we will not be able to offer warranty coverage, which would also include parts and labor, for this claim. The fabric tearing and pushed in on the side edge like this would be from contact. You can also see that they are in the same intervals, indicating this happened while rolled up. However, although coverage was not able to be approved today, we would still be more than happy to assist you with the identification process of part(s) that may be needed. Please let us know if you have any further questions. Thank you so much, Thank you, Aaron K. Care Center Customer Service Representative P: 432-LIPPERT | f: 537.534.7161 E: customerservice@lci1.com Lippert job 10 1 job 11 8 authorized to R&I mech system @Stephanie D Hey! Just a reminder for job 1, but wanted you to know everything else is approved besides job 9. I will move this to the approved folder, and if you want me to go back with the maintenance schedule after you talk to the customer, I'm happy to! Job # 1 is part of dealer’s maintenance. Do you have maintenance records for this unit. Dealer has submitted a repair that would be considered Dealer maintenance as outlined on the Dealer Inventory Maintenance Schedule from The Forest River Way guidelines.  The repair has been denied.  The Dealer is responsible for performing maintenance checks starting at the 90-day mark.  Please refer to the Dealer Inventory Maintenance Schedule on Dealer Connect.

dealer_or_external • Nov 4, 2025, 2:06 PM

@Tessa C Approved to order the following: Line 3: We will need to order roof repair tape. I would normally pull from the shelf, but this is going to be more than they will approve for shelf price. We have 5 slides to repair. Get with Joe to help give you an est on how much will be needed. Line 7: LP tank strap Line 11: exterior slide out floor (This floor will probably require length and width measurements. You may need to get with Cole on how exactly they are measured to fit correctly.) As always, I will help if you need me to on this!

dealer_or_external • Nov 4, 2025, 2:49 PM

@Stephanie D sent forest river an email about the slide floor and if we could only buy the amount of TPO that we needed

dealer_or_external • Nov 4, 2025, 3:37 PM

@Stephanie D ON ORDER 17535

dealer_or_external • Nov 11, 2025, 1:23 PM

@Stephanie D Strap came in today. Still waiting on floor

dealer_or_external • Nov 25, 2025, 2:40 PM

@Stephanie D floor came in today in the bay. all parts here for unit

processor • Dec 15, 2025, 1:36 PM

submitted C#2475924

processor • Dec 31, 2025, 3:49 PM

paid $3156.01 12/23 check #3086427

processor • Dec 31, 2025, 3:58 PM

submitted C#2539175-freight only job 7

processor • Jan 8, 2026, 1:14 PM

done

processor • Feb 11, 2026, 1:26 PM

paid $18.78 2/10 check #3106945