Claim explorer / evidence thread
Claim 26181
TRI 1202 • Ashlee • Warranty Checks • keystone
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 39
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
118d elapsed • 0d remaining
Analyzed
Completed stage
118d elapsed • 0d remaining
Awaiting OEM
Completed stage
118d elapsed • 0d remaining
Auto-Approved
Completed stage
118d elapsed • 0d remaining
Payment Due
Approaching deadline
118d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
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Resolved
Upcoming statutory deadline
118d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
39
No active evidence gaps are listed.
Deadline Status
Approaching deadline
118 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
12
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Sep 1, 2026, 2:56 AM.
Indexed evidence
1 docs / 0 images
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Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
118 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Keystone 2026
Timeline
First seen May 7, 2026, 5:05 AM • last seen Sep 1, 2026, 2:56 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
24 indexed side comments on this claim.
Latest visible thread signal
Feb 10, 2026, 2:33 PM • processor • Stephanie, see Stephanie's comment above, part was not returned on the light strip, and that line was denied. They will be doing another claim for that one. Thanks for bringing this to my attention!
Role mix
Dealer 0 • OEM 0 • Processor 17
Decision cues
Denial signals 5 • info / missing-doc asks 7 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Images
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Claim Lines
complaint
DS FENDER IS MISSING SCREWS AND COMING OFF UNIT
needs-review • confidence 0.20
cause
NOTED ON DAF
needs-review • confidence 0.17
correction
REPLACE SCREW ON SKIRT AND SEAL AREA
needs-review • confidence 0.23
complaint
REAR PATIO METAL SKIRTING IS HANGING SIDEWAYS AND NOT ATTACHED TO THE UNIT
needs-review • confidence 0.34
cause
NOTED ON DAF
needs-review • confidence 0.25
correction
METAL NEEDS TO BE REMOVED AND RESECURED BACK IN PROPER PLACE
needs-review • confidence 0.30
complaint
FRONT DS OF LOWER CAP HAS SEALANT MISSING
needs-review • confidence 0.20
cause
NOTED ON DAF
needs-review • confidence 0.17
correction
CLEAN UP SEALANT AND RESEAL WHERE NEEDED
needs-review • confidence 0.20
complaint
SCREWS ARE STICKING OUT OF THE FRONT CAP
needs-review • confidence 0.17
cause
NOTED ON DAF *26181*
needs-review • confidence 0.20
correction
RESECURE SCREWS IN FRONT CAP
needs-review • confidence 0.17
complaint
REAR NDS MOLDING NOT INSTALLED PROPERLY
needs-review • confidence 0.17
cause
NOTED ON DAF
needs-review • confidence 0.17
correction
RESECURE MOLDING IN CORRECTLY
needs-review • confidence 0.17
complaint
MOST OF THE SCREWS AT PATIO ARE SIDEWAYS OR NOT INSTALLED
needs-review • confidence 0.20
cause
NOTED ON DAF
needs-review • confidence 0.17
correction
RESECURE OR INSTALL NEW SCREWS IF IT IS MISSING
needs-review • confidence 0.20
complaint
WALL IN THE SLIDE OUT HAS HOLES ON THE WALL AND THE STILE ON SLIDE AS WELL
needs-review • confidence 0.31
cause
NOTED ON DAF
needs-review • confidence 0.23
correction
FILL COLOR AND BLEND AREA
needs-review • confidence 0.23
complaint
BEDROOM DOOR HAS WHITE PAINT ON IT IN DIFFERENT PLACES
needs-review • confidence 0.24
cause
NOTED ON DAF
needs-review • confidence 0.24
correction
REMOVE DOOR TO CLEAN AND COLOR BLEND AREA THEN REINSTALL DOOR
needs-review • confidence 0.24
complaint
BLACK MARKS ACROSS LIVING ROOM FLOOR THAT WILL NOT MOP UP. THESE ARE MARKS FROM THE SLIDE GOING IN AND OUT
needs-review • confidence 0.23
cause
NOTED ON DAF
needs-review • confidence 0.17
correction
CLEAN ALL MARKS OFF FLOOR WITHOUT DISCOLORING OR DAMAGING THE LINO
needs-review • confidence 0.23
complaint
MISSING CEILING VENT
needs-review • confidence 0.29
cause
NOTED ON DAF
needs-review • confidence 0.24
correction
INSTALL NEW VENT
needs-review • confidence 0.29
complaint
GFI IN THE BATHROOM IS DAMAGED
needs-review • confidence 0.27
cause
NOTED ON DAF
needs-review • confidence 0.27
correction
REPLACE WITH NEW GFI AND TEST
needs-review • confidence 0.27
complaint
TV SCRATCH ON THE FRONT SCREEN
needs-review • confidence 0.28
cause
NOTED ON DAF
needs-review • confidence 0.28
correction
REPLACE TV
needs-review • confidence 0.28
complaint
LED STRIP ON PATIO IS FAULTY, NOT ALL THE LIGHTS ARE WORKING *26181*
needs-review • confidence 0.30
cause
NOTED ON DAF
needs-review • confidence 0.22
correction
REPLACE THE LED STRIP LIGHT
needs-review • confidence 0.30
Evidence Thread
Ashlee Olsen
processor • Oct 10, 2025, 1:07 PM
submitted PREAUTH29495
Ashlee Olsen
processor • Oct 16, 2025, 2:02 PM
asked Keystone for an update
Ashlee Olsen
processor • Oct 17, 2025, 4:48 PM
@Stephanie D WO 26181 Keystone feedback:
10/17/2025,08:56:47 am,blaci: KRV-Line 12 please provide pictures of complete front of tv, complete back of tv and picture of vendor tag showing brand/model/serial and size
Ashlee Olsen
processor • Oct 22, 2025, 11:34 AM
@Stephanie D Good morning! Keystone has sent an email asking for this feedback to be provided. Thank you!
Stephanie Davis
dealer_or_external • Oct 22, 2025, 11:59 AM
Ashlee, this unit sold and the customer just told me they will not be back to the unit for a few weeks. We may have to submit this one again when we can get all the info they are requesting. :)
Ashlee Olsen
processor • Oct 22, 2025, 12:58 PM
Notes made in Keystone, thank you!
Ashlee Olsen
processor • Oct 27, 2025, 11:41 AM
sent an email asking Keystone for an update
Ashlee Olsen
processor • Oct 28, 2025, 12:13 PM
approved
job 1 .1
job 2 .5
job 3 .2
job 4 .3
job 5 .2
job 6 .2
job 7 denied not every spot will be puttied. Considered normal in accordance with the Keystone RV policy and procedure manual.
job 8 .4
job 9 .6
job 10 .1
job 11 .3
job 12 denied until dealer provides requested info
job 13 .5
Stephanie Davis
dealer_or_external • Oct 28, 2025, 12:23 PM
@Tessa C Approved to order the following:
Line 10: ceiling vent
Line 11: GFI
Line 13: LED strip light
Tessa Coffey
dealer_or_external • Oct 28, 2025, 1:37 PM
@Stephanie D on order 17517
Tessa Coffey
dealer_or_external • Oct 31, 2025, 10:56 AM
@Stephanie D PARTS ARRIVED STILL WAITING ON LED STRIP S/O SU
Tessa Coffey
dealer_or_external • Nov 21, 2025, 2:14 PM
@Stephanie D LIGHT STRIP HERE IN BAY
Ashlee Olsen
processor • Dec 8, 2025, 3:13 PM
submitted CLAIM49435
Ashlee Olsen
processor • Dec 11, 2025, 2:21 PM
@Stephanie D WO 26181 Keystone feedback:
12/11/2025,10:52:37 am,disht: Please provide photos of the defective strip light showing the defect,(burn out)and uninstalled to show the strip close and clearly as there may markings to identify vendor.(ITC, Butterfly image, PD, ect). Part may need returned.
Ashlee Olsen
processor • Dec 12, 2025, 11:57 AM
Requested photo's added to Keystone
Ashlee Olsen
processor • Dec 17, 2025, 11:57 AM
@Stephanie D WO 26181 Pending parts return UPS
Stephanie Davis
dealer_or_external • Dec 17, 2025, 2:36 PM
@Ashlee O Are they requesting the LED strip light back? If so, will we just add the cost of shipping to the claim? They are keeping me on my toes!!! LOL
Ashlee Olsen
processor • Dec 17, 2025, 2:47 PM
Haha, yes, they want the light strip back. There is a UPS return box to click on the claim, I'm assuming they cover the shipping through that, but if not, I can email them & ask how to handle adding it to the claim or just do another claim for it.
Stephanie Kendziorski
processor • Feb 9, 2026, 9:24 AM
done
Stephanie Kendziorski
processor • Feb 9, 2026, 9:29 AM
@Ashlee O This has paid, $582.65. Check 1576525, however, 5 of the parts were denied. There is a difference of $367.02 from what you submitted versus what paid. I uploaded a copy of the paid claim here for you to look into.
Ashlee Olsen
processor • Feb 9, 2026, 11:36 AM
Thanks Stephanie, I just sent Keystone an email
Ashlee Olsen
processor • Feb 9, 2026, 3:34 PM
@Stephanie D Per Keystone: 101886 (vent) and 500358 (GFI) parts were adjusted because the amount claimed is over what was paid on the invoice. Also, the light strip was never returned, so they denied that line. Do you have the part to return?
Stephanie Davis
dealer_or_external • Feb 10, 2026, 12:48 PM
We have not sent this back. We have to go back to the customer for this one. We will be doing another claim on the light strip soon.
I will keep my eye on the parts markup or try to. When the parts are put in inventory it does an automatic charge up to how the WO is billed.
@Cole P this is just for a reminder for the light strip we have to get out and do! Step into my office! :)
Ashlee Olsen
processor • Feb 10, 2026, 2:33 PM
Stephanie, see Stephanie's comment above, part was not returned on the light strip, and that line was denied. They will be doing another claim for that one. Thanks for bringing this to my attention!
Claim Files
26181 PAID CHECK.pdf
pdf • Feb 7, 2026, 1:17 PM • 496,323 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Keystone 2026/26181 PAID CHECK.pdf