Claim explorer / evidence thread
Claim 26121
TRI 1202 • Ashlee • Parts Inquiry • thor
risk 0.35
deadline Approaching deadline
images 3
matched 0
review 2
Warranty deadline timeline
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Payment Due
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Escalation Eligible
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Resolved
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AI Claim Analysis
Estimated Recovery Amount
$250.00
What this claim may still be worth based on current evidence.
Compliance Score
65/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
2
missing_unit_id_photo
Deadline Status
Approaching deadline
191 days open in the visible workflow.
Recommended Action
Upload Missing Documents
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Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
17
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Apr 23, 2026, 12:32 PM to Jun 20, 2026, 1:12 AM.
Indexed evidence
1 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
191 days open in the visible workflow; risk score 0.35.
Claim Summary
Evidence summary
images=3; damage=0; unit=0; parts=3; doc=0; gaps=missing_unit_id_photo • Unit 2018 Thor • VIN 1F66F5DY9J0A09936
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26121/wo26121.pdf
Timeline
First seen Apr 23, 2026, 12:32 PM • last seen Jun 20, 2026, 1:12 AM
Evidence flags
missing unit id photo
Comment Intelligence
Thread depth
6 indexed side comments on this claim.
Latest visible thread signal
Oct 2, 2025, 4:15 PM • dealer_or_external • @Chris L box awning 0374348 $6437.99 2 week lead time
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 1 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
RV exterior upper side/roofline area, wet from rain. Visible components include a long horizontal awning/slide-topper rail or trim track, a black bolted mounting bracket/hinge plate, exterior graphics, and sealant.
Damage observed: the horizontal rail/trim directly above the black bracket appears bent, separated, or torn open at one spot, with loose/peeled material or tape/sealant protruding. Minor scuffing/white residue around the bracket area. Bracket and bolts appear mostly intact, but surro
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/area:** Exterior side of a Thor **Windsport** motorhome, upper sidewall/roofline area shown with awning assembly hardware.
- **Visible components:** Long black awning/slide topper tube, awning rail/track near roofline, mounting brackets at both ends, side windows, storage compartment doors, body graphics, wheel/tire.
- **Observed condition/damage:** Upper horizontal trim/awning rail area appears slightly uneven/wavy with possible separation or distortion in the mid-to-right sect
Human interpretation • confidence 0.00
parts-photo
Visible RV passenger-side exterior in rain. Components shown include main patio awning/roller tube along roofline, awning support arm/front bracket, slide-out wall sections with black window/slide topper areas, exterior storage doors, entry door, vent, side mirror, and body graphics/decals.
Damage/issue visible: no clear broken or missing part is definitively visible from this angle. Awning assembly and sidewall appear generally intact; possible concern area may be the awning/front arm or fabri
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/labels:** Thor motorhome exterior side, model badge **“Windsport”** visible on front side panel.
- **Components shown:** Passenger-side exterior wall, slide/side windows, graphics/decals, upper patio awning assembly including black roller tube/housing, awning rail, arms/brackets/end hardware near roofline.
- **Visible damage/condition:** The upper awning/rail area appears misaligned or partially separated near the rear/left portion of the awning track; trim/rail/fabric edge look
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** Exterior side of a Thor RV near the wheel well/lower side skirt. Cream-colored body panel, vertical seam/trim strip, black lower fender/skirt panel, amber side marker light, and chrome **THOR** emblem are visible.
- **Visible damage:** Multiple light vertical scuff/scratch marks on the black lower skirt/fender area; faint superficial marks/scratches also visible on the cream body panel. No obvious crack, hole, or detached part visible in this photo.
- **Labels/text
Human interpretation • confidence 0.00
parts-photo
- **Visible item:** Close-up of an RV/manufacturer certification/weight label with barcodes on a beige textured interior surface/panel.
- **Damage condition:** No clear physical damage to a repair part is shown. Label appears dirty/stained with small brown specks; edges/nearby paper look somewhat torn/peeled, but no component failure is visible.
- **Readable/partial label text:** Includes barcodes and partial VIN/ID beginning with **“5DV…”**. Partial specifications visible: **Tire ST225/75R15D**
Human interpretation • confidence 0.00
parts-photo
Image shows exterior passenger/side wall of a Thor Windsport motorhome.
- **Visible components:** Beige fiberglass sidewall with gray/blue graphics/decals, black upper awning/awning rail assembly with support brackets, side mirror, exterior storage/utility doors, round black vent/speaker-style cover, amber marker light.
- **Visible label/text:** Chrome badge reads **“WINDSPORT.”**
- **Damage/condition observed:** No obvious structural damage visible. Exterior has widespread water spotting/dirt.
Human interpretation • confidence 0.00
parts-photo
Front view of a Thor motorhome/RV in wet/rainy lot. Visible components include large windshield, two windshield wiper arms/blades, upper front cap with amber clearance/marker lights, side mirrors, headlight assemblies, fog lights, front grille/bumper/fascia and exterior graphics.
Visible issue/damage: windshield wiper arms/blades appear mispositioned and crossed/parked unevenly across the lower windshield area, suggesting possible wiper linkage/arm adjustment or wiper system concern. No obvious
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Front passenger-side corner of a Thor Class A motorhome/RV, including windshield, passenger side window/entry-door area, side mirror, front cap, graphics/decals, wheel/fender, and upper exterior trim.
- **Observed condition/damage:** Image taken in heavy rain; water is running down the front cap and sidewall. There are dark vertical streaks/lines on the front cap near the windshield/side edge that could be water trails or possible sealant/trim staining; no clear impact damage
Human interpretation • confidence 0.00
parts-photo
Warranty image summary (IMG_0273.JPG, case 26121):
- **Scene/context:** Outdoor RV dealer lot during heavy rain; pavement wet with visible rainfall.
- **Primary visible unit:** Partial left-side/rear portion of a large RV/trailer with white sidewall, blue/gray graphics, black roof/edge trim, side windows, marker lights, awning/slide-topper area, and stabilizer/leveling leg visible.
- **Visible damage/condition:** No clear physical damage, broken part, or failed component is identifiable in this
Human interpretation • confidence 0.00
parts-photo
- **Vehicle/area shown:** Front passenger-side/curb-side corner of a Thor motorhome, likely **Windsport** (partial side label visible).
- **Visible components:** Large front windshield with black gasket, windshield wipers, upper amber clearance/marker lights, roof antenna, passenger side window, chrome side mirror assembly, entry/side body panel graphics, front headlamp cluster, lower fog/marker light, front wheel.
- **Visible damage/condition:** No obvious cracked glass, missing light, broken m
Human interpretation • confidence 0.00
parts-photo
RV rear/roadside exterior, Thor Windsport motorhome.
- **Visible issue/damage:** Noticeable water streaking/dirty runoff down the rear cap and upper sidewall, especially below roofline/marker lights. Possible minor exterior scuffs/scratches on passenger-side graphic/body panel; no obvious structural damage visible.
- **Parts/components shown:** Rear cap, roof/rear corner trim, upper clearance/marker lights, rear ladder, rear window, tail/marker lamps, rear bumper/skirt, license plate area, side
Human interpretation • confidence 0.00
parts-photo
RV exterior side wall shown, Thor Windsport branding visible.
- **Visible damage:** A thin, irregular vertical/diagonal crack or split is visible in the cream sidewall/graphic area below the upper roofline/awning rail, roughly mid-upper side. No obvious impact point or missing material visible from this distance.
- **Parts/components visible:** Passenger-side exterior wall, upper awning/slide topper style black roller/rail assembly, awning arm/bracket hardware, side graphics/decals, window, com
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Passenger/curb-side exterior of a Thor motorhome/RV near the upper sidewall above the entry door/window area.
- **Damage observed:** Upper black awning/over-door awning hardware appears loose/misaligned at the wall mount/hinge area. Bracket/arm assembly looks partially separated or hanging away from the coach; possible missing/failed fasteners or broken mount. No clear sidewall cracking visible from this angle.
- **Components involved:** Black awning arm/hinge assembly, wall
Human interpretation • confidence 0.00
parts-photo
Visible exterior view of a Thor motorhome/RV side wall in rain.
- **Visible condition/damage:** No clear impact damage, cracks, holes, or missing body panels visible. Sidewall shows rain/water streaking and general vertical staining/dirty runoff. Exterior graphic decals appear generally intact from this distance; no obvious peeling confirmed.
- **Parts/components shown:** Large sidewall fiberglass panel, multiple exterior vinyl graphics/stripe decals, roof/upper side trim rail, side mirror/arm
Human interpretation • confidence 0.00
parts-photo
Rear of Thor Windsport motorhome. Visible components include rear ladder, rear window, clearance/marker lights, vertical taillights, lower bumper/trim, hitch area, license plate, and decals.
Observed condition/damage: rear cap appears dirty with vertical streaking/water runoff; no clear impact damage, cracks, missing lights, or broken ladder visible from this view. Lower rear bumper/trim and lighting appear intact, though image distance limits detail.
Visible text/labels: “WINDSPORT” rear mode
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** Exterior side of a Thor motorhome/RV, beige sidewall with gray/blue graphics, upper awning assembly/arm hardware near roofline, side window, storage/service compartment doors, rear wheel area.
- **Visible damage/issue:** The black awning hardware near the upper sidewall appears misaligned or partially detached at the end/bracket area. There are vertical streaks down the sidewall below the awning bracket, possibly water run-off/staining; no clear impact dent or pane
Human interpretation • confidence 0.00
parts-photo
Visible image summary:
- Exterior passenger-side view of a Thor Windsport motorhome/RV.
- Components visible: long black patio awning/awning roller and arms mounted high on sidewall, tinted side windows, lower storage compartment doors, exterior graphics/decals, sidewall panels.
- Label/text visible: “Windsport” on side of coach.
- Visible condition/damage: No obvious broken or missing parts are clearly visible in this photo. Sidewall and awning area appear wet/dirty from weather; any damage is
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/area:** Rear passenger-side corner and driver-side sidewall of a Thor/Windsport motorhome/RV, viewed from rear-left angle in wet parking lot.
- **Components shown:** Rear fiberglass cap, sidewall graphics, rear roof ladder, rear window, marker lights, vertical taillights, bumper/rock guard, hitch receiver, license plate area, lower storage/utility doors, side slide/trim area.
- **Visible damage/condition:** No clear impact damage or broken part is obvious in this photo. Exterior
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Passenger-side exterior of a Thor **Windsport** motorhome/RV.
- **Visible components:** Large black tinted side windows, exterior storage compartment doors, body graphics/decals, upper roofline trim/gutter, and a long black **patio awning roller/awning assembly** mounted near the roof edge.
- **Visible damage/concern:** Awning assembly appears to be the focus. The forward/right end area of the awning roller/bracket is visible; possible bracket/end-cap/cover issue, but exac
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior curb/driver side near rear in rain.
- **Damage/condition visible:** Light vertical streaking/water runoff and dirt staining on tan sidewall; no obvious crack, dent, hole, delamination, or separated trim visible in this image. Graphics appear mostly intact from this distance.
- **Parts/components shown:** Exterior fiberglass/laminated sidewall, vinyl swoosh decals, upper roof-edge/gutter/trim rail, rear corner trim, lower storage compartment doors, exterior vent/grille, utili
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior, curb/side area near front: large side window, entry/side wall panels with graphics, front wheel, storage compartment doors, and a black roof-mounted patio awning/roller with support arm/bracket.
Damage/condition: no clear impact damage, breakage, missing parts, or deformation visible in this photo. Rain/water streaking and dirt are present on sidewall/window. Awning appears extended/partially visible, but condition issue is not clearly shown.
Labels/text: partial exterior
Human interpretation • confidence 0.00
parts-photo
- **Image content:** Close-up, blurry/rotated photo of RV/vehicle certification/tire information labels with barcodes on a beige textured surface.
- **Visible components/labels:** Blue/white data stickers; barcodes; tire/weight spec wording.
- **Readable text fragments:** “TIRES,” “RIMS,” “COLD,” “PSI,” “KPA,” partial numbers such as “0A09966” and other VIN/serial/barcode characters are visible but not reliably legible due to blur/crop.
- **Damage observed:** No visible physical damage shown. Th
Human interpretation • confidence 0.00
parts-photo
Image is extremely blurred/overexposed and not useful for confirming a specific warranty defect.
- **Visible components:** indistinct dark gray/brown surface, beige panel/trim or wall edge, possible flooring/cabinet/interior panel area; small orange/green objects at lower left unclear.
- **Visible damage:** no clear, verifiable damage visible due to motion blur/glare.
- **Labels/text:** none readable.
- **Repair/parts context:** cannot identify a specific part needing replacement from this imag
Human interpretation • confidence 0.00
Claim Lines
complaint
CS THAT THE AWNING NEEDS AWNING REPLACED
partial-match • confidence 0.63
complaint
CS THAT THE AWNING NEEDS AWNING REPLACED
unreviewed • confidence 0.00
complaint
CS THAT THE AWNING NEEDS AWNING REPLACED
unreviewed • confidence 0.00
complaint
CS THAT THE AWNING NEEDS AWNING REPLACED
unreviewed • confidence 0.00
complaint
CS THAT THE AWNING NEEDS AWNING REPLACED
unreviewed • confidence 0.00
complaint
CS THAT THE AWNING NEEDS AWNING REPLACED
needs-review • confidence 0.03
complaint
CS THAT THE AWNING NEEDS AWNING REPLACED
needs-review • confidence 0.03
complaint
CS THAT THE AWNING NEEDS AWNING REPLACED
unreviewed • confidence 0.00
cause
ARM#3108392.121 Other Services Code Description Qty Price Total SSE SHOP SUPPLIES EXTERNAL 1 0.00 0.00 Subtotal for Job #1: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 25 Sep 2025 Printed On: 9/25/2025 10:55:44AM Page 1 of 1 © 2025 Integrated Dealer Systems *26121*
partial-match • confidence 0.67
cause
ARM#3108392.121 Other Services Code Description Qty Price Total SSE SHOP SUPPLIES EXTERNAL 1 0.00 0.00 Subtotal for Job #1: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 25 Sep 2025 Printed On: 9/25/2025 10:55:44AM Page 1 of 1 © 2025 Integrated Dealer Systems *26121*
unreviewed • confidence 0.00
cause
ARM#3108392.121 Other Services Code Description Qty Price Total SSE SHOP SUPPLIES EXTERNAL 1 0.00 0.00 Subtotal for Job #1: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 25 Sep 2025 Printed On: 9/25/2025 10:55:44AM Page 1 of 1 © 2025 Integrated Dealer Systems *26121*
unreviewed • confidence 0.00
cause
ARM#3108392.121 Other Services Code Description Qty Price Total SSE SHOP SUPPLIES EXTERNAL 1 0.00 0.00 Subtotal for Job #1: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 25 Sep 2025 Printed On: 9/25/2025 10:55:44AM Page 1 of 1 © 2025 Integrated Dealer Systems *26121*
unreviewed • confidence 0.00
cause
ARM#3108392.121 Other Services Code Description Qty Price Total SSE SHOP SUPPLIES EXTERNAL 1 0.00 0.00 Subtotal for Job #1: 0.00 Parts Total: 0.00 Labour Total: 0.00 Sublet Total: 0.00 Extras Total: 0.00 Tax Total: 0.00 Estimate Total: 0.00 MOTOR VEHICLE REPAIR REGISTRATION #MV-04967 Customer Signature : Date: 25 Sep 2025 Printed On: 9/25/2025 10:55:44AM Page 1 of 1 © 2025 Integrated Dealer Systems *26121*
unreviewed • confidence 0.00
Evidence Thread
Chris Lehnert
dealer_or_external • Sep 25, 2025, 10:57 AM
@Tessa C hey i need a price and part number for a 18 foot care free box awning
Tessa Coffey
dealer_or_external • Sep 25, 2025, 2:52 PM
@Chris L spoke to you about this earlier. I'm seeing what that recommend if they can't find it off that part number.
Chris Lehnert
dealer_or_external • Oct 1, 2025, 11:34 AM
@Tessa C hey the customer was just in here asking for an update told him i would give him a call later after i got an answer
Tessa Coffey
dealer_or_external • Oct 1, 2025, 11:43 AM
@Chris L I'll touch base with them. I haven't gotten a response back.
Tessa Coffey
dealer_or_external • Oct 2, 2025, 1:56 PM
@Chris L I've went back and forth with carefree just for them to tell me this wasnt a carefree awning. so im getting with bobby to see if he can help. Sorry this one hasnt been easy
Tessa Coffey
dealer_or_external • Oct 2, 2025, 4:15 PM
@Chris L box awning 0374348 $6437.99 2 week lead time
Claim Files
wo26121.pdf
main-pdf • Sep 25, 2025, 10:56 AM • 387,913 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26121/wo26121.pdf