Claim explorer / evidence thread
Claim 26031
TRI 1202 • Ashlee • Parts Inquiry • keystone
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 6
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
171d elapsed • 0d remaining
Analyzed
Approaching deadline
171d elapsed • 0d remaining
Awaiting OEM
Upcoming statutory deadline
171d elapsed • 0d remaining
Auto-Approved
Upcoming statutory deadline
171d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
171d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
171d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
171d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
6
No active evidence gaps are listed.
Deadline Status
Approaching deadline
171 days open in the visible workflow.
Recommended Action
Generate OEM Demand Letter
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
16
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 13, 2026, 12:01 PM to Oct 31, 2026, 2:54 AM.
Indexed evidence
2 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
171 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26031/IMG_9501.JPG
Timeline
First seen May 13, 2026, 12:01 PM • last seen Oct 31, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
4 indexed side comments on this claim.
Latest visible thread signal
Jun 10, 2026, 3:24 PM • dealer_or_external • @Chris L CAP IS HERE
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 2 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
- **Visible damage:** No specific damage is visible in this photo. Image is distant/wide and mostly sky; RV exterior appears generally intact from this angle.
- **Unit/parts visible:** Keystone **Montana High Country** fifth-wheel RV, passenger/curb-side area partially shown; visible slide room(s), side windows, exterior graphics, lower storage/utility doors, landing gear, tandem axles/wheels, roof-mounted A/C/vents, and slide topper/awning hardware.
- **Other objects:** Black pickup truck posit
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior: Keystone Montana High Country fifth-wheel, curb/side upper wall and front corner area.
Damage/condition observed:
- Black awning/slide-topper style fabric/roller along upper side appears wavy/wrinkled with uneven edge texture; possible fabric stretching, fraying, or roll distortion, but no clear tear visible from this distance.
- Awning end cap/roller support and vertical arm/bracket are visible near the front corner; no obvious broken bracket seen.
- Sidewall, graphics, wi
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/condition:** Exterior RV awning hardware issue. The left/front awning arm/support assembly near the upper sidewall appears misaligned or partially detached from the awning roller/end cap area. Roller tube/end fitting is visible and the arm/bracket does not appear properly seated. No clear wall cracking or major body panel damage visible.
- **Parts/components shown:** Patio awning/roller tube, black awning fabric rolled up, awning support arms/brackets, entry door, grab handle,
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior roadside/curbside wall with slide-out and black awning assembly.
- **Damage/condition:** No obvious broken, missing, or visibly damaged part is clearly identifiable from this distance. Awning/roller tube, end brackets, and arms appear installed; any defect is unclear.
- **Components shown:** Large slide-out wall, exterior windows, black awning roller/tube and mounting brackets, roof/upper side trim, rear ladder, marker lights, lower skirt/trim, wheels.
- **Labels/text:
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/area:** Keystone Montana High Country fifth wheel, curb/side exterior wall near upper roofline/awning area.
- **Visible damage/condition:** Along the long black upper awning/roof-edge component, there is noticeable irregular white streaking/peeling or chalking along the lower edge. It appears to run for a significant length above the sidewall. No clear cracks, dents, or broken hardware are visible in this photo.
- **Parts/components shown:** Black awning/roll tube or awning rail
Human interpretation • confidence 0.00
parts-photo
Case 26031 / IMG_2329.JPG: Exterior view of Keystone fifth-wheel front roadside/side area while hitched to a black Chevrolet 2500HD pickup.
Visible components: upper sidewall/front cap seam, roof edge/gutter/trim, awning roller and vertical awning arm, dark exterior access/panel, round exterior light/marker, lower skirt/graphics.
Damage/condition observed: No clear broken part or impact damage is visible in this wide shot. The image appears intended to show the upper awning/roof-edge/front-cap
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/area:** Curb-side exterior of a Keystone Montana High Country fifth wheel/travel trailer. Entry door, assist handle, windows, tandem wheels, lower skirting, and front/landing jack area visible.
- **Likely component of interest:** Upper curb-side awning/slide-topper assembly above the large slide/door area: black roller tube/fabric, end hardware, wall brackets/arms.
- **Visible damage/condition:** No clear impact damage, cracks, or torn fabric visible from this distance. The awni
Human interpretation • confidence 0.00
parts-photo
Visible RV curb-side exterior with large patio awning partially extended over slide/window area.
- **Visible damage/condition:** Awning fabric appears uneven/wrinkled or wavy along the upper span, with possible creasing/sagging. No obvious tears, holes, or broken hardware visible in this image. Sidewall/windows appear intact.
- **Components shown:** Patio awning fabric, black roller tube, awning arms/brackets, upper awning rail, tinted windows, entry door, exterior graphics, wheels/fender area.
Human interpretation • confidence 0.00
parts-photo
RV exterior curb/side wall view of a Keystone Montana High Country fifth wheel. Visible components include the upper awning/awning roller or black roofline trim, entry door/window, side windows, round side marker/vent covers, baggage/utility doors, decals, landing gear, and grab handle.
Visible issue: a long section of the black upper awning/roofline fabric/trim shows repeated light-colored vertical streaking/fraying or abrasion along the lower edge, extending across much of the side. No obviou
Human interpretation • confidence 0.00
parts-photo
Visible RV: Keystone Montana High Country fifth wheel, rear/curb-side upper area.
- **Visible components:** Rear wall, roof/rear cap corner trim, black rear ladder, clearance lights, rear window, side windows, awning assembly, rear cargo/storage rack, bumper/step area, tail lamps.
- **Possible damage/concern:** At the **upper rear curb-side corner/roof edge**, trim/seal area appears irregular or possibly separated/damaged near the corner cap. No close-up detail; damage is not clearly confirmed
Human interpretation • confidence 0.00
parts-photo
**Image assessment (IMG_2311.JPG, case 26031):**
- **Visible damage/condition:** Close-up of an RV exterior area with a black textured surface above a beige/white panel. A small dark crack/split or seam separation is visible along the lower edge of the black material near the center-left. The label below is dirty/scuffed with vertical streaking and faded print.
- **Parts/components shown:** Exterior certification/weight/tire information label on RV body; adjacent black textured exterior surface
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/parts:** No RV/component damage is shown. Image is a close-up of printed service/work-order paperwork on a dark textured surface; no repair part is visible.
- **Document context:** Tri-Am RV Center paperwork for **W/O: 26031**. Job line shows **“Job #: EST - External”** and **Status: In Progress**.
- **Readable unit info:** Stock description appears **2017 FW KEY… / HM370BR**; **Model: HM370BR**; serial begins **4YDF37028HA…** (partially cut off). Manufacturer context likely K
Human interpretation • confidence 0.00
parts-photo
- **Visible item/component:** Close-up of an RV/manufacturer data label affixed to a beige exterior/interior panel, with a black textured surface above it.
- **Damage observed:** No clear physical damage is visible in this image. The label itself appears worn/scuffed and partially cropped, but readable in areas.
- **Readable label text:** “DATE: 2/24/2017”; “TRA/REM: HM370BR17”; “CHARGEMENT: 1099 KG”; partial bilingual Canadian safety/manufacture text; additional partial weights including “204 K
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** No clear, close-up damage is visible in this photo. Exterior sidewall, trim, vents, and awning components appear generally intact from this distance; any defect is not identifiable.
- **Visible parts/components:** Keystone RV passenger/curb-side exterior; upper roof/side gutter trim, long black awning rail/awning tube area, awning support/bracket hardware, black exterior vent/louver covers, vertical window, lower skirting, stabilizer/landing jack, wheel/tire, side graphics/
Human interpretation • confidence 0.00
parts-photo
Image shows the curb/side exterior of a Keystone Montana High Country fifth wheel/trailer.
- **Visible components:** Large slide-out room with “MONTANA HIGH COUNTRY” decal, black slide-topper/awning tube and end bracket above the slide, exterior wall graphics, lower baggage/storage doors, black utility/access panels, vent/grille panel, amber marker lights, and front landing jack/leg.
- **Damage/issue visible:** No clear breakage or body damage is obvious in this wide shot. The likely area being
Human interpretation • confidence 0.00
parts-photo
Exterior curb/entry-side view of a Keystone fifth-wheel/travel trailer with multiple black slide-out awning toppers mounted above slide rooms. Visible components include awning roller tubes, end brackets/arms, mounting plates, slide room seams, entry door, windows, lower skirt, tandem wheels/fenders, and side graphics.
Damage/issue visible: at the upper awning topper near the center/right slide, the left/end bracket area appears misaligned or separated from the wall/roller assembly, with hardwa
Human interpretation • confidence 0.00
parts-photo
- **Image content:** Front/upper nose cap of a Keystone **Montana High Country** fifth-wheel RV hitched to a black pickup.
- **Visible components:** Black molded front cap, mountain/logo decal, “MONTANA HIGH COUNTRY” graphics, amber upper clearance/marker lights, right front corner/sidewall seam area, hitch/pin box area partially visible.
- **Damage observed:** No clear, specific damage is visible in this photo. The glossy front cap shows reflections/lighting variations; no definite cracks, hole
Human interpretation • confidence 0.00
parts-photo
- **Image context:** Exterior curb/driver side of a Keystone fifth-wheel/RV, viewed upward along sidewall and roofline.
- **Visible components:** Two black awning assemblies/roller tubes with wall-mounted arms/brackets; upper roof/sidewall trim rail; sidewall graphics; tinted window; exterior vents; dual axles/wheels; stabilizer/landing jack visible near rear.
- **Visible damage/condition:** No clear breakage, missing parts, dents, cracks, or deformation are evident in this photo. Awning arms/br
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/labels:** Keystone **Montana High Country** fifth-wheel RV exterior, curb/entry side shown. Large “MONTANA / HIGH COUNTRY” branding visible on sidewall.
- **Components visible:** Multiple black awning assemblies/arms mounted high on sidewall, entry door, windows, exterior storage/utility compartments open, side graphics/decals, lower skirt, front landing gear/jack, axles/wheels.
- **Visible damage/condition:** No clear, close-up damage is identifiable in this wide exterior photo
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/area:** Keystone Montana High Country fifth-wheel exterior side, wide view with slide-outs, storage/utility compartment open, landing gear down.
- **Components shown:** Multiple black awning/slide-topper roller tubes and end brackets mounted above slide-outs/windows; exterior wall graphics; baggage doors; utility bay.
- **Visible damage/concern:** No clear major body damage visible in this wide shot. The upper/front slide-topper or awning end/bracket area appears to be the likel
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior curb-side wall with black awning assembly/roll tube and support arms/brackets, exterior vents, graphics/decals, slide/body seams, tandem wheels, stabilizer/leveling jack.
Damage/issue observed: awning/support hardware appears to be the focus; one folded awning arm/bracket area near the upper side wall looks misaligned/loose or irregular compared with the adjacent mounting points. No clear wall cracking or major body damage visible. Some dark staining/shadowing around awning
Human interpretation • confidence 0.00
parts-photo
- **Image quality:** Very blurry/overexposed, not useful for detailed inspection.
- **Visible scene/components:** Outdoor ground area with gravel/asphalt and some grass/soil; dark object at right edge may be vehicle/RV body or shadow, but unclear.
- **Damage observed:** No identifiable warranty-related damage visible.
- **Parts/components:** No specific RV/Keystone parts or components can be confirmed.
- **Labels/text:** No readable labels, part numbers, VIN, or document/screenshot text.
- **Rep
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/area:** Curb-side exterior of a Keystone **Montana High Country** fifth wheel/travel trailer.
- **Visible components:** Black patio awning/roller tube along upper sidewall, entry door and steps, exterior grab rail/ladder-like rail, black window/vent covers, round wall vents, marker lights, large lower baggage/storage compartment doors, graphics/decals, landing jack/leveling leg.
- **Text/labels:** Large side decal reads **“MONTANA”** with smaller **“HIGH COUNTRY”** underneath.
-
Human interpretation • confidence 0.00
parts-photo
- **Visible item:** Close-up of an RV/trailer certification/VIN/weight label sticker, likely Keystone.
- **Damage/condition:** No actual component damage shown. Label surface appears dirty/weathered with scratches/scuffs; image is cropped and some text is blurred/partially unreadable.
- **Readable label text:**
- “MANUFACTURED BY / FABRIQUE PAR … Keystone”
- GVWR/PNBV: **6895 KG (15200 LB)**
- Tire line includes **ST235/80R16E** and rim **16x6**
- VIN/NIV appears to be **4YDF3702
Human interpretation • confidence 0.00
Claim Lines
complaint
CS THAT THE FRONT CAP IS CRACKING CAP PART#476488
needs-review • confidence 0.09
complaint
CS THAT THE FRONT CAP IS CRACKING CAP PART#476488
needs-review • confidence 0.09
cause
FIBER GLASS KEEPS CRACKING FROM INPACK NEEDS NEW CAP
needs-review • confidence 0.06
cause
FIBER GLASS KEEPS CRACKING FROM INPACK NEEDS NEW CAP
needs-review • confidence 0.06
correction
REPLACE AND PAINT FRONT CAP
needs-review • confidence 0.09
correction
REPLACE AND PAINT FRONT CAP
needs-review • confidence 0.09
Evidence Thread
Chris Lehnert
dealer_or_external • May 13, 2026, 11:53 AM
@Tessa C HEY we got the approval and a check to order the front cap for this unit
Tessa Coffey
dealer_or_external • May 13, 2026, 12:39 PM
@Chris L ON ORDER 18008
Tessa Coffey
dealer_or_external • May 13, 2026, 12:41 PM
@Cole P called them back and they said to send it in through email and note that it needed to be painted. i also noted it on the order itself when it when through
Tessa Coffey
dealer_or_external • Jun 10, 2026, 3:24 PM
@Chris L CAP IS HERE
Claim Files
est2976.pdf
main-pdf • May 13, 2026, 11:51 AM • 501,795 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26031/est2976.pdf
est2916.pdf
main-pdf • May 13, 2026, 11:51 AM • 391,173 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26031/est2916.pdf