Claim explorer / evidence thread
Claim 25918
TRI 1202 • Ashlee • Parts Inquiry • grand-design
risk 0.35
deadline Approaching deadline
images 16
matched 0
Warranty deadline timeline
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Payment Due
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Escalation Eligible
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Resolved
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
65/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
0
missing_unit_id_photo
Deadline Status
Approaching deadline
178 days open in the visible workflow.
Recommended Action
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Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
13
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 20, 2026, 2:56 AM.
Indexed evidence
1 docs / 16 images
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Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.35.
Claim Summary
Evidence summary
images=16; damage=0; unit=0; parts=16; doc=0; gaps=missing_unit_id_photo • Unit 2019 Grand Design • VIN 573TE3227K6615846
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/Resized_20250814_103146.jpeg
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 20, 2026, 2:56 AM
Evidence flags
missing unit id photo
Comment Intelligence
Thread depth
15 indexed side comments on this claim.
Latest visible thread signal
Jan 7, 2026, 11:39 AM • dealer_or_external • Ok, I have WO 26607 ready with the proof of purchase. When the tech gets the required photos, I will send this over for approval. @Cole P
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 5 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Images
parts-photo
Visible RV exterior awning/slide area: black awning fabric with stitched edge beside a white LED light strip in a black channel/mounting rail on a white sidewall. Awning arm/bracket hardware is visible at lower left.
Damage/issue observed: black trim/caulk or sealant along the LED/awning rail is deformed, cracked, and bunched/torn in one area; rail/edge area appears uneven with possible seal separation. LED strip itself appears intact from this view. No readable labels or document text visible.
Human interpretation • confidence 0.00
parts-photo
Photo shows rear curb/roadside corner of a Grand Design-style RV on wet pavement with an add-on rear cargo tray/platform attached to the rear receiver/bumper area. A yellow/black portable generator is mounted on the tray. Visible components include rear ladder, rear wall/graphics, lower rear skirt/bumper area, red tail/marker lights, round black cap/port, hitch/receiver hardware, safety pin/clip, and generator frame.
No clear broken or missing RV body part is evident from this image alone. The
Human interpretation • confidence 0.00
parts-photo
Visible: Curb/passenger side of a Grand Design Imagine travel trailer, rear-to-front view in rain.
Damage/condition: No obvious impact damage visible from this distance. Exterior awning assembly is shown along upper sidewall; fabric is rolled on the tube and arms/brackets appear present. Any defect is not clearly identifiable in this photo.
Parts/components shown: Patio awning roller tube/fabric, awning support arms/brackets, sidewall graphics, entry door/handle, windows, vents/access panels,
Human interpretation • confidence 0.00
parts-photo
RV roof overview showing a black rooftop A/C unit/shroud on a white membrane roof. The A/C shroud has visible scuffing/scratches and wear; front grille area appears intact overall, though a lower-left grille opening may show exposed wiring/void. Fasteners are visible on the shroud, with one front/right fastener area differing in color/condition.
Other visible components: roof vents/skylights with sealant flanges, two small round roof caps/penetrations, roof edge trim/rail. Roof surface is dirty
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Rear curb/driver-side corner and left side of a Grand Design **Imagine** travel trailer/toy hauler in wet/rainy conditions.
- **Visible components:** Rear roof access ladder, rear window, upper clearance lights, rear camera/light housing, spare tire cover, bumper/receiver area, license plate, side windows, side graphics, exterior vent/access panel, upper side awning/rail or trim assembly.
- **Visible damage/condition:** No obvious broken or missing part is clearly visible.
Human interpretation • confidence 0.00
parts-photo
Close-up of a black fabric/screen panel seated in a lower black track/rail on an RV. Visible issues include a split/crack or separation at the center of the lower rail/retainer area, with dark staining/debris in the channel and dirt/brown discoloration along the adjacent light-colored surface. Fabric above appears intact with stitching visible; no readable labels or document text shown.
Likely repair context: replacement or repair of the lower track/retainer/seal/channel component for the scree
Human interpretation • confidence 0.00
parts-photo
RV roof overview showing multiple roof components: black plastic vent covers/skylight covers, plumbing/roof caps, a larger black rooftop housing (likely vent/AC-related cover), ladder rails near rear, and roof edge/awning rail at left.
Visible condition/damage: white roof membrane appears dirty/weathered with debris and dark staining; sealant around several roof penetrations is visible and aged/discolored. No clear cracks, holes, missing parts, or acute physical damage are identifiable from thi
Human interpretation • confidence 0.00
parts-photo
Photo shows a Dometic component identification label on a gray molded/plastic housing, likely provided for parts identification.
Visible label text:
- Brand: DOMETIC
- MFG No.: 915FJ21.500UL
- MFG/PNC: 958602862
- Serial No.: 84996914
- SKU No.: 910879434
- Patent info: dometic.com/patents
- Assembled in MOS/EE
- Date: 12/06/18
- Dometic Corporation, 509 S Poplar Street, LaGrange, IN 46761 USA
Condition/damage:
- No functional damage to the component is visible in this close-up.
- Label is wor
Human interpretation • confidence 0.00
parts-photo
Interior RV photo near a window and sofa.
- **Visible damage:** Black sofa/seat upholstery is peeling/flaking on the lower left seat/back area. No clear damage visible on the vertical wall trim/valance piece being held, though it appears loose or being shown for fit/position.
- **Parts/components shown:** Window frame with shade/valance, dark vertical padded/trim panel, wall paneling, sofa cushion/upholstery.
- **Labels/text:** No readable labels, tags, or document text visible.
- **Repair cont
Human interpretation • confidence 0.00
parts-photo
Photo shows the RV exterior wall with manufacturer/tire certification labels.
- **Visible condition/damage:** No specific broken part visible. Labels and surrounding white exterior panel are dirty/weathered with grime; labels remain mostly readable.
- **Components shown:** Tire/loading information decal, manufacturer certification/VIN decal, partial potable-water warning decal, and part of a black exterior utility/fill port at lower right.
- **Readable label details:**
- Manufacturer: **Grand
Human interpretation • confidence 0.00
parts-photo
- **Visible component:** Interior of a white plastic electrical/light fixture housing, likely an RV ceiling/wall light or similar 12V fixture. Shows screw-terminal connections and internal wiring.
- **Wiring/parts visible:** Two black wires attached under metal screw terminals; white wires routed through the fixture; small white molded switch/terminal block area; green wire partially visible in background.
- **Observed condition/damage:** Close-up shows possible heat discoloration, dirt, or corr
Human interpretation • confidence 0.00
parts-photo
Visible item: backside/interior of a white plastic LED light fixture with black/white wiring and a small plug/connector.
Damage/condition:
- No obvious broken plastic or burnt wiring visible.
- Label is wrinkled/peeling and partially obscured.
- Some dirt/debris/wood dust around label and fixture surface.
Readable label/text:
- Brand: Facon
- Model No.: DDS01-608
- 12V DC, 7W SMD LED
- MFG Date: 0918
- Intertek ETL listed, c/us
- Control/listing no. appears: 5002226
- Manufacturer text partial
Human interpretation • confidence 0.00
parts-photo
Close-up of an RV interior LED light fixture with the cover/lens removed. Visible components include a white plastic fixture housing, rocker on/off switch marked “O / I,” LED circuit board/strip with surface-mount LEDs, resistors/diodes, and soldered power leads.
Damage/issue observed: brown burn/discoloration and possible heat damage at the solder/wire connection area near the “+12V” marking on the LED board. The solder joints and adjacent board area appear scorched/oxidized. No obvious damage
Human interpretation • confidence 0.00
parts-photo
{
"case_id": "25918",
"file": "Resized_20250814_103129.jpeg",
"visible_scene": "Dark, blurry close-up inside an LP/gas appliance compartment, likely an RV oven/range or furnace burner area.",
"components_visible": "Blue gas flame/burner at left, dark metal housing, perforated/vented metal plate or heat shield in foreground, possible burner tube/igniter area near flame.",
"damage_observed": "No clear physical breakage visible due to blur/low light. Flame appears blue; no obvious soot, m
Human interpretation • confidence 0.00
parts-photo
Image shows an interior RV wall-mounted oval white plastic light fixture/sconce with translucent lens on a textured wall panel. No obvious breakage, cracking, missing pieces, or burn marks are clearly visible from this angle. A small lower tab/switch/clip area is visible. No readable labels, part numbers, or document text present.
Repair/parts context: likely relates to an interior wall light/lens/fixture inquiry or replacement verification, but visible damage is not confirmed in the photo. Cla
Human interpretation • confidence 0.00
parts-photo
Dark, blurry underbody/compartment view of an RV component area.
- **Visible components:** Black plastic/metal housing or pan with elongated vent/slot openings; nearby crossmember/brace or tubing; small fitting/connector visible at upper right; possible wiring/connector or bracket near center-left.
- **Visible damage/condition:** No clear break, crack, missing part, or leak can be confidently confirmed from this image. Some dust/debris and glare/flash reflections are visible.
- **Labels/text:**
Human interpretation • confidence 0.00
Claim Lines
No claim lines loaded
Evidence Thread
Chris Lehnert
dealer_or_external • Aug 21, 2025, 9:46 AM
@Tessa C HEY i need price and part numbers for led light, and full awning (arms fabric and tube) and gutter rail
Tessa Coffey
dealer_or_external • Aug 21, 2025, 1:14 PM
called dometic and was on hold forever. Sent email but i'll call again in about an hour.
Tessa Coffey
dealer_or_external • Aug 21, 2025, 3:57 PM
9600020063 $1,296.99 full awning
waiting to get part info from grand design
Chris Lehnert
dealer_or_external • Aug 23, 2025, 1:31 PM
any word on the led light
Tessa Coffey
dealer_or_external • Aug 26, 2025, 8:34 AM
420405 $18.99
Chris Lehnert
dealer_or_external • Aug 28, 2025, 4:27 PM
@Tessa C @Cole P hey the ext warranty is asking for a cost sheet for the full awning but they want a quote on what it would be to do just fabric and awning arms so i need part numbers and price for those please
Chris Lehnert
dealer_or_external • Sep 5, 2025, 11:51 AM
@Tessa C @Cole P the customer is stopping by to put deposit on awning fabric got the approval from ext warranty for the light and the awning arms
Chris Lehnert
dealer_or_external • Sep 12, 2025, 10:35 AM
@Tessa C @Cole P hey the customer called just wondering if there is any update when parts might be in
Tessa Coffey
dealer_or_external • Sep 12, 2025, 10:52 AM
@Chris L that was the friday i was out. It might've slipped through when i was getting caught up. Unless @Cole P ordered it.
Tessa Coffey
dealer_or_external • Sep 12, 2025, 2:04 PM
@Chris L LIGHT IS ON ORDER 17385
getting with cole for the awning
Tessa Coffey
dealer_or_external • Sep 12, 2025, 4:52 PM
@Chris L everything on order for maud now
Tessa Coffey
dealer_or_external • Sep 23, 2025, 9:14 AM
@Chris L LIGHT IS HERE
Tessa Coffey
dealer_or_external • Sep 25, 2025, 9:45 AM
@Chris L all parts are here
Cole Perkins
dealer_or_external • Jan 7, 2026, 10:25 AM
@Stephanie D this customer has a warranty on his rear motor on slide, get with tim for photos
Stephanie Davis
dealer_or_external • Jan 7, 2026, 11:39 AM
Ok, I have WO 26607 ready with the proof of purchase. When the tech gets the required photos, I will send this over for approval. @Cole P
Claim Files
WO25918.pdf
main-pdf • Aug 21, 2025, 9:41 AM • 407,045 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf