Claim explorer / evidence thread
Claim 25894
TRI 1202 • Ashlee • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 9
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
9
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
19
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Oct 10, 2026, 2:55 AM.
Indexed evidence
2 docs / 20 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/COMPLETED WO.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Oct 10, 2026, 2:55 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
17 indexed side comments on this claim.
Latest visible thread signal
Oct 2, 2025, 3:59 PM • processor • submitted C#2398974
Role mix
Dealer 0 • OEM 0 • Processor 5
Decision cues
Denial signals 0 • info / missing-doc asks 4 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Wide exterior overview of a Forest River Rockwood folding/pop-up camper hitched to a gray pickup in a dealer lot. Visible components include side/rear body panels, black roof/lift rail hardware, entry/storage doors, rear spare tire, taillights, wheel/fender, front storage/propane area, and decals.
Labels/text visible: “ROCKWOOD” on side and rear; Tennessee trailer plate “TD 25564” partially visible; background RVs include Forest River/Rockwood branding.
Damage: No obvious damage or failed comp
Human interpretation • confidence 0.00
supporting-image
- **Visible scene:** Outdoor RV dealer lot with a silver GMC pickup hitched to a small **Rockwood** towable camper/trailer. Multiple RVs in background under cloudy sky.
- **Primary unit/components visible:** Passenger/curb side of Rockwood camper, hitch/A-frame, safety chains, tongue jack, propane/battery area, side access/storage doors, exterior vent/grille, wheel/fender, roof/upper black trim/rail.
- **Visible damage:** No clear, close-up damage is identifiable in this image. The trailer side,
Human interpretation • confidence 0.00
supporting-image
Visible RV: Forest River Rockwood folding/travel camper exterior, curb/driver side view with roof raised/closed area, black upper roof/side rail, lift support post, sidewall decals, vents/utility ports, wheel.
Damage/condition observed:
- No obvious break, crack, hole, or missing part clearly visible in this photo.
- Black upper roof/side trim/rail appears continuous; any misalignment/bowing is unclear from angle.
- Sidewall panels and decals appear intact; no clear impact damage shown.
Visibl
Human interpretation • confidence 0.00
supporting-image
Visible RV: Forest River/Rockwood pop-up/expandable trailer, front/tongue and curb-side/front area.
- **Visible components:** A-frame tongue, coupler area, black propane tank cover, front storage/trunk lid, side entry/storage door, marker lights, exterior utility access/vent panels, black roof/upper side rail, rooftop vent/skylight domes.
- **Labels/text:** “ROCKWOOD” badge on side; “SOLAR ON THE SIDE” sticker on frame; multiple small warning/ID labels present but mostly unreadable.
- **Damage
Human interpretation • confidence 0.00
supporting-image
Photo shows an RV dealer lot with the front A‑frame/tongue area of a Forest River-style travel trailer close behind a gray pickup.
- **Visible components:** trailer tongue/A-frame, coupler, safety chains, breakaway cable, electric tongue jack, propane tank cover/LP bottle housing, front wall/rock guard trim, amber/clear marker lights, warning decals, VIN/barcode sticker, “Solar on Side” label.
- **Visible condition/damage:** no clear physical damage is visible in this image. The pickup bumper/t
Human interpretation • confidence 0.00
supporting-image
Visible RV front A-frame/tongue area hitched very close to a GMC Sierra Denali pickup tailgate/bumper.
- **Components shown:** RV front cap/side marker, A-frame tongue, coupler/hitch ball, safety chains, electric tongue jack with black head/cover, propane tank cover, battery box, breakaway/ wiring, stabilizer/landing foot.
- **Visible condition/damage:** No obvious broken part is clearly visible. The tongue jack head/cover is positioned very near the truck tailgate/bumper area, suggesting a pos
Human interpretation • confidence 0.00
supporting-image
- **Unit/parts visible:** Forest River **Rockwood** folding/popup-style camper on/near a pickup, rear and curb/road side visible. Rear spare tire with cover, rear tail/marker lights, black roof/bed rail trim with many fasteners, side access/storage doors, exterior decals, stabilizer/steps area.
- **Visible condition/damage:** No obvious impact damage, cracks, missing parts, or open seams are clearly visible from this distance. The white roof/top surface appears slightly wavy/uneven in reflection
Human interpretation • confidence 0.00
supporting-image
Visible item: rear of a Forest River/Rockwood towable RV/trailer in a dealership lot.
Damage/condition observed:
- No obvious physical damage is clearly visible in this photo.
- Rear wall, black upper trim/rail, clearance lights, tail lights, license plate area, and spare tire cover appear intact from this distance.
- Some normal dirt/staining on rear panel and pavement; not clearly warrantable damage.
Parts/components visible:
- Rear fiberglass/laminated wall panel
- Black rear roof/upper cap
Human interpretation • confidence 0.00
supporting-image
Image shows the front/curb-side area of a Forest River pop-up style camper/trailer with the roof closed.
- **Visible components:** front storage/tub lid, black front/side trim, upper black roof/side board with rows of screws/rivets, translucent roof vent/skylight domes, side cargo doors, amber marker lights, front jack/propane/battery area, tongue frame.
- **Visible damage/condition:** black upper side/roof trim panel shows scuffing, staining, and possible sealant residue near the left/front co
Human interpretation • confidence 0.00
supporting-image
Visible scene: RV/dealership service lot with multiple RVs near service bays “2” and “3.” Foreground shows the side/rear area of a white RV/trailer with black trim, exterior storage/compartment doors open, latches, hinges, amber side marker, and step/bumper area. A gray GMC Sierra Denali pickup is parked very close alongside.
Visible damage/issue: No clear physical damage is identifiable in this photo. The image may be documenting clearance/proximity between the truck and RV or the exterior com
Human interpretation • confidence 0.00
supporting-image
Warranty claim image (case/WO #25894, line 1): RV roof skylight/window assembly with black tinted dome and surrounding mounting flange/sealant. Red markup circles the left side of the skylight perimeter, highlighting suspected failed/poor sealant or gap/edge issue along the frame. Sealant around the flange appears uneven, weathered, and built up, with possible voids/adhesion concerns. A small piece of blue tape is visible on the right side of the dome. Large red text reads “Wo # 25894.” Context
Human interpretation • confidence 0.00
supporting-image
- **Claim/WO linkage:** Image marked **“Wo # 25894”**; file name indicates **Line 1**.
- **Visible component:** Close-up of an exterior black trim/rail or window/slide/roof-edge seal area adjacent to a white fiberglass/gelcoat panel.
- **Visible damage/condition:** Red outline highlights a long section of deteriorated/irregular black sealant or caulk bead with rough buildup, voids/gaps, cracking, debris, and possible failed adhesion along the seam. Water droplets and staining are visible on the
Human interpretation • confidence 0.00
supporting-image
Claim line 1 / WO #25894: Close-up of an RV roof opening/vent or skylight assembly on a white roof membrane. The black plastic frame/flange and surrounding sealant are shown, with the left/lower edge circled in red. Visible condition includes rough/deteriorated or uneven sealant/caulk along the flange edge, grime/staining, and possible gap/separation at the roof-to-frame seam. Water droplets are present on the roof. Red overlay text reads “WO # 25894.” Repair context appears related to resealing
Human interpretation • confidence 0.00
supporting-image
Visible scene: RV dealership/service lot with a travel trailer at left and its patio awning fully extended.
Damage/condition observed:
- No clear visible damage in this photo.
- Awning fabric, roller tube, end cap, and support arms appear deployed and intact from this distance.
- Image is too wide/distant to confirm fabric tears, alignment issues, motor/arm defects, or mounting damage.
Parts/components visible:
- RV sidewall and entry area.
- Extended awning fabric/canopy.
- Awning roller tube
Human interpretation • confidence 0.00
supporting-image
- **Image type:** Close-up of a printed RV service/RO document lying on a dark textured surface; photo is rotated and partially cropped.
- **Visible damage:** No physical RV damage or failed component is shown in this image.
- **Visible document text/details:** Appears to reference **Tri-Am RV Center of East Tennessee** and a **Forest River Rockwood** unit. Readable/partially readable fields include:
- **Repair Date:** “07 AUG 2025” and **Time:** “11:00am”
- **Stock #:** “11004” (appears)
Human interpretation • confidence 0.00
supporting-image
Image shows a close-up of a printed RV service/work order document on a dark surface; no RV component or actual damage is visible.
Visible document details:
- WO/case appears to show: “WO: 25894”
- Header fields include customer/contact info, phone fields, invoice #, location, author.
- Job section: “Job #: 1 - Warranty”
- Status: “In Progress”
- Complaint/repair text visible: “LEAK AROUND SKYLIGHT CHECK AND ADVISE” (partially cut off)
- Unit info area partially visible with fields like Stock #
Human interpretation • confidence 0.00
supporting-image
Image shows an RV dealership/service lot with multiple trailers/motorhomes parked near service bays labeled **1, 2, 3**.
- **Primary unit visible:** Forest River/Rockwood folding camper or A-frame style trailer, side view.
- **Visible labels/text:** “**ROCKWOOD A122S**,” “**50 Celebrating Years Rockwood Since 1974**,” “**WE RV**,” small VIN/model sticker present but not legible. Other nearby RV branding includes **Salem**, **Real-Lite**, **Georgetown GT5**, and **Denali**.
- **Components visibl
Human interpretation • confidence 0.00
supporting-image
Warranty claim image shows a close-up of a Forest River RV exterior data/VIN label on a white body panel, next to black trim and a keyed compartment/door lock.
Visible text/details:
- GAWR (each axle): 1361 kg / 3000 lb
- Tires: ST185/80R13/D
- Rims: 13x4.5J
- Cold inflation pressure: 448 kPa / 65 psi
- VIN: 4X4CPR211SD320758
- Partial compliance statement: “THIS VEHICLE CONFORMS TO ALL APPLICABLE STANDARDS…”
Damage/repair context:
- No clear physical damage or failed component is visible in t
Human interpretation • confidence 0.00
supporting-image
Warranty image review (IMG_8671.JPG, case 25894):
- **Visible unit/parts:** Forest River **Rockwood** towable/camper side and rear area in foreground. Visible exterior sidewall graphics, entry/storage hatch, black trim/skirt, wheel, rear bumper/undercarriage area, roof/upper rail, and side-mounted labels/decals.
- **Damage observed:** No clear, specific damage is visible in this wide exterior photo. No obvious cracks, dents, missing panels, or failed component can be confidently identified.
- *
Human interpretation • confidence 0.00
supporting-image
Close-up of a Forest River RV certification/weight label on a white surface. No clear physical damage is visible; only light dirt/smudges and small dark marks on the surrounding surface/label area.
Visible label/text:
- “DATE: 06/11/2024”
- “PRA122S”
- Partial “INC.”
- Partial weight/pressure info including “LB” and “65 PSI”
- Partial compliance statement: “...APPLICABLE U.S. FEDERAL MOTOR VEHICLE SAFETY...” and “DATE OF MANUFACTURE SHOWN ABOVE.”
- Lower blurred decal: “Forest River, Inc.” with
Human interpretation • confidence 0.00
Claim Lines
complaint
LEAK AROUND SKYLIGHT CHECK AND ADVISE
needs-review • confidence 0.23
complaint
LEAK AROUND SKYLIGHT CHECK AND ADVISE
needs-review • confidence 0.23
complaint
LEAK AROUND SKYLIGHT CHECK AND ADVISE
needs-review • confidence 0.15
cause
THERE IS A LARGE GAP IN THE SEALANT ON UPPER SIDE OF THE SKYLIGHT.
needs-review • confidence 0.32
cause
THERE IS A LARGE GAP IN THE SEALANT ON UPPER SIDE OF THE SKYLIGHT.
needs-review • confidence 0.32
cause
THERE IS A LARGE GAP IN THE SEALANT ON UPPER SIDE OF THE SKYLIGHT.
needs-review • confidence 0.15
correction
REPLACE SKYLIGHT AND RESEAL THE AREA
needs-review • confidence 0.20
correction
REPLACE SKYLIGHT AND RESEAL THE AREA
needs-review • confidence 0.20
correction
REPLACE SKYLIGHT AND RESEAL THE AREA
needs-review • confidence 0.06
Evidence Thread
Ashlee Olsen
processor • Aug 12, 2025, 2:11 PM
submitted PA#2398974
Ashlee Olsen
processor • Aug 12, 2025, 3:03 PM
@Stephanie D WO 25894 FR feedback: Hello, can you advise why the skylight needs replaced and not just re-sealed?
Stephanie Davis
dealer_or_external • Aug 12, 2025, 4:51 PM
According to the tech the sealant needs to be removed and resealed. He stated this skylight will not come off w/o causing damage to it.
Ashlee Olsen
processor • Aug 12, 2025, 5:28 PM
Notes made in FR. Thanks!
Ashlee Olsen
processor • Aug 13, 2025, 1:44 PM
approved 1
Stephanie Davis
dealer_or_external • Aug 13, 2025, 3:39 PM
@Cole P Approved to order skylight for this unit. This is the one we just went down and done the measurement for.
Cole Perkins
dealer_or_external • Aug 13, 2025, 3:50 PM
@Stephanie D PART ORDERED PO 17288
Stephanie Davis
dealer_or_external • Aug 14, 2025, 9:12 AM
@Tessa C :)
Tessa Coffey
dealer_or_external • Aug 14, 2025, 9:12 AM
@Stephanie D :)
Stephanie Davis
dealer_or_external • Aug 15, 2025, 9:57 AM
@Tessa C Can you please get the sealant from Forest River that they use on the skylights. Cole has requested us to have the sealant they use for this in the factory. It is on Forest River website he stated! Let me know if you need help!
Tessa Coffey
dealer_or_external • Aug 15, 2025, 11:02 AM
sealant,tips, and gun ordered. po 17294 and order number S5149976
Tessa Coffey
dealer_or_external • Aug 19, 2025, 9:10 AM
@Stephanie D SKYLIGHT IS HERE. STILL WAITING ON THE SEALANT AND TIPS
Stephanie Davis
dealer_or_external • Aug 19, 2025, 11:09 AM
Ok! Just let me know when it arrives, Thx
Cole Perkins
dealer_or_external • Sep 24, 2025, 12:57 PM
@Tessa C need another skylight for a SU
Tessa Coffey
dealer_or_external • Sep 24, 2025, 1:52 PM
@Cole P ON ORDER 17424
Tessa Coffey
dealer_or_external • Sep 30, 2025, 11:15 AM
@Cole P skylight is here
Ashlee Olsen
processor • Oct 2, 2025, 3:59 PM
submitted C#2398974
Claim Files
COMPLETED WO.pdf
pdf • Oct 2, 2025, 1:42 PM • 394,314 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/COMPLETED WO.pdf
WO.pdf
pdf • Aug 12, 2025, 1:39 PM • 391,192 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf