Claim Detail

parts-photo

Warranty image (IMG_8405.JPG) shows exterior curb/side wall of a Forest River/Real-Lite style travel trailer. - **Visible issue/damage:** Upper roof/side edge trim or gutter/awning-rail area appears uneven; at the front/right roofline the black trim/end piece looks lifted or separated slightly from the sidewall/roof edge. No obvious wall puncture or major impact damage visible. - **Components shown:** White exterior sidewall, black roof edge/gutter/trim, multiple black-framed windows, vertical

Human interpretation • confidence 0.00

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- **Visible damage:** At the upper rear/side roof edge, the roof membrane/sealant appears lifted or peeled back near the corner. The black roof-edge/gutter/trim rail looks separated or misaligned, with a small protruding/flared section at the rear end. Possible gap where trim meets sidewall. - **Parts/components shown:** RV exterior side/rear corner, black-framed windows, roof edge trim/gutter/rail, sidewall panel, rear corner vertical trim, exterior graphics, lower bumper/skirt, sewer outlet ar

Human interpretation • confidence 0.00

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Visible image summary for case 25856 / IMG_8403.JPG: - **Unit/area shown:** Curb/side front section of a Forest River **Real-Lite** travel trailer, near the front cap and upper roof/sidewall transition. - **Visible damage/concern:** At the **upper front roof/sidewall corner**, the black exterior trim/gutter or roof edge molding appears **loose, lifted, or poorly seated**, with a dark sealant/patch area at the curved front corner. Possible gap/sealant failure at the roof-to-sidewall/front-cap tr

Human interpretation • confidence 0.00

parts-photo

Warranty image summary (IMG_8401.JPG, case 25856): - **Unit/area shown:** Front of a Forest River **Real-Lite** travel trailer, including front cap, front windshield/window, A-frame/tongue area. - **Visible components:** Front cap with large tinted front window, “REAL-LITE” front emblem/decal, blue/black accent striping, power tongue jack, safety chains, propane tank cover, battery box, wiring/hoses, frame labels. - **Visible condition/damage:** No obvious broken or missing part visible. Notabl

Human interpretation • confidence 0.00

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- **Visible area/components:** Exterior rear/side wall of a Forest River RV/trailer with white fiberglass wall, black bumper/frame, rear tail light, black rectangular service/access hatch, 30A shore-power inlet, cable/satellite coax inlet, black tank flush port, and part of a round exterior light/fixture at upper right. - **Visible damage/condition:** No clear broken component shown. Minor cosmetic scuffs/dirt streaks on the white wall and light wear/chipping on the black bumper/frame. Access ha

Human interpretation • confidence 0.00

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Visible RV: Forest River “Real-Lite Off Road Edition” travel trailer, rear/curb-side upper body area. Damage/condition observed: - Upper rear roof/side corner trim area appears misaligned or separated; black roof-edge/corner molding at the rear top corner looks lifted/uneven with exposed light-colored sealant/substrate visible. - Roof-to-side black trim/gutter along the upper side appears slightly wavy/loose near the rear corner. - No clear impact damage to rear wall, windows, marker lights, sp

Human interpretation • confidence 0.00

parts-photo

- **Visible unit/area:** Curb-side exterior of a white Forest River/Palomino **REAL-LITE** travel trailer in a lot. - **Visible components:** Upper roof/sidewall edge, black awning/rail or gutter trim running along roofline, front curved side trim, side windows, graphics/decals, roof vent/A/C housing, tongue/jack area. - **Possible damage:** At the upper front side/roof edge, the black rail/trim/awning-related piece appears slightly **misaligned or pulled away/drooping** near the transition to t

Human interpretation • confidence 0.00

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Visible RV exterior side, labeled “REAL-LITE.” Image shows upper sidewall/roof-edge area, windows, decals, wheel, and exterior trim/seams. Observed issue/damage: - Vertical black exterior seam/trim at left side appears uneven/loose with exposed dark sealant/gap areas, especially near the upper and lower ends. - White screw-on cover/patch plates are installed at the top and bottom of this vertical seam, suggesting prior/temporary repair or reinforcement. - A long white horizontal molding/strip a

Human interpretation • confidence 0.00

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- **Visible damage/condition:** Upper exterior roofline/sidewall black trim or gutter/awning rail appears loose or pulled away at the rear/right end, with a small protruding/bent black piece and possible gap at the corner. No obvious sidewall cracking or window damage visible. - **Parts/components shown:** RV exterior side wall, upper roof edge molding/gutter/trim, black-framed windows, side baggage/storage compartment door, lower skirt/bumper area, exterior graphics, wheel arch. - **Labels/text

Human interpretation • confidence 0.00

parts-photo

- **Unit/area shown:** Front passenger-side corner of a Forest River/Palomino “REAL-LITE” travel trailer, including front cap, front window, sidewall, A-frame/tongue, propane cover, tongue jack, battery tray/box area, and lower side utility/vent panels. - **Visible damage/condition:** No obvious fracture or major impact damage is clearly visible in this wide shot. Black front cap/rock-guard area shows heavy dirt/streaking. Possible minor scuffing/wear near lower front/side edges and hitch frame,

Human interpretation • confidence 0.00

parts-photo

- **Unit shown:** Forest River/Palomino **Real-Lite** travel trailer, front curb-side view. - **Visible components:** Front cap with large tinted front window, black front trim/moldings, A-frame/tongue, propane cover, tongue jack, safety chains, entry door, side windows, exterior grab handle, awning/awning roller along upper curb side, awning front arm/mount near front corner. - **Visible damage/condition:** No clear damage is visible in this wide photo. The awning/front upper corner area is sho

Human interpretation • confidence 0.00

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Visible evidence: Photo shows a printed repair/work order on a clipboard with a black textured surface and a glossy black metal/plastic component at right edge. No actual shower damage is visible in this image. Document text visible: - W/O: 25856 - Date/appointment: 31 JUL 2025, time 10:00am - Customer line shows “KESTERSON, ROBERT” and address in Fall Branch, TN - Stock #: 10502 - Model: 189 - Mileage: 0 - Job #1 – External, Status: In Progress - Complaint text partially visible: “CS THAT THE

Human interpretation • confidence 0.00

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Rear view of Forest River/Palomino “REAL-LITE OFF ROAD EDITION” trailer. - **Visible components:** rear wall/panel, black roof/rear trim, upper red clearance/marker lights, center rear camera/black housing, lower oval tail/marker lights, spare tire carrier, rear bumper/storage tube, small utility/access panels and warning labels. - **Visible condition/damage:** No major structural damage visible. Possible concern at **lower left rear oval red light** area: noticeable discoloration/dirty sealant

Human interpretation • confidence 0.00

parts-photo

Image is very out of focus/blurred. - **Visible unit/area:** Rear-left/side exterior of a Forest River travel trailer, likely Wildwood/Heritage Glen-style branding, but text is not fully legible. - **Visible components:** Rear wall, side wall, black corner trim, roof/upper trim line, red rear/marker lights, lower rear bumper/black trim area, side entry/step area and exterior graphics. - **Damage observed:** No specific damage can be confirmed from this photo due to blur. No clear crack, dent, m

Human interpretation • confidence 0.00

parts-photo

Forest River RV exterior side/rear corner showing a black vertical awning/slide topper rail or support mounted to the white sidewall, with the upper black awning housing/trim at the roofline. Visible issue appears to be at the top corner: the black end cap/cover area looks misaligned or separated with a small gap/crack and exposed/light-colored edge near the upper seam. Mounting screws and lower bracket are visible; no obvious wall panel damage seen. Also visible: exterior graphics, rear marker/

Human interpretation • confidence 0.00

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- **Visible part/component:** Black plastic exterior RV component with exposed metal hinge/latch/spring assembly; appears to be a removed latch/cover/door-hardware type part placed on a work order. - **Visible condition/damage:** Black plastic shows scratches/scuffing near the lower face/edge. Metal mechanism is exposed; no clear crack is visible in this photo, but the part appears presented as the failed/broken component. - **Markings/labels:** White handwritten “5” or similar marking on the bl

Human interpretation • confidence 0.00

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Exterior side of a Forest River/Palomino “REAL-LITE” travel trailer. Image shows the upper sidewall awning assembly: black awning roller/case along roofline with a vertical support arm/bracket at the rear corner. Visible condition/damage: no clear impact damage visible; awning/end bracket area appears to be the focus, with possible loose/misaligned or missing small hardware/cover near the left/rear awning end, but this is not definitive from the photo. Sidewall, window, decals, vents, wheel/fen

Human interpretation • confidence 0.00

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- **Visible damage:** No clear or claim-relevant damage visible. Image is a wide outdoor lot view; too distant to inspect any specific defect. - **Parts/components visible:** Multiple RVs/travel trailers, pickup trucks, propane tank, small shed, lot light pole, paved dealer lot. A white trailer at right is hitched to a gray pickup. - **Readable labels/text:** “REAL-LITE” on the white trailer at right; “LANDMARK” on an RV in background; “Cyclone” visible on a far-right RV. Other text is too small

Human interpretation • confidence 0.00

parts-photo

Visible RV exterior, curb/entry side. Components shown: black roof/awning assembly along upper sidewall, entry door with window and grab handle, side windows, wheel/fender, exterior vents/ports, decals/graphics. Visible labels/text: “REAL-LITE” on sidewall; “RL-189” near entry; round “AlphaPly” sticker and other certification/utility labels present but mostly unreadable. Damage/condition: No clear break, tear, dent, or missing part is visible in this wide shot. The upper black awning/roof-edge

Human interpretation • confidence 0.00

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Warranty image shows exterior curb/passenger side of a Forest River travel trailer with the power awning area in view. - **Visible components:** black power awning roller/fabric along roofline, vertical awning support arm, upper awning head/end cap, sidewall, entry door, windows, storage hatch, marker light, exterior decals. - **Visible damage/concern:** upper awning arm/head area appears misaligned or partially separated at the top where the arm meets the roller/roofline. Possible damaged or l

Human interpretation • confidence 0.00

parts-photo

Photo shows a printed Tri-Am RV Center work order/job sheet for warranty case/WO **25856** (customer **Kesterson, Robert**) on a **2022 Forest River Real Lite 189**. Visible repair/job lines: - **Job #1 – External:** “CS THAT THE SHOWER IS BROKEN AND ALSO LEAKS WATER CHECK AND ADVISE (OUTSIDE SHOWER)” - Handwritten note appears: **“Replace fixture”** or similar. - Parts/service line: **SHOP SUPPLIES EXTERNAL**, Qty **1.00** - **Job #2 – External:** “CS THAT THE KITCHEN SINK IS LOOSE FRO

Human interpretation • confidence 0.00

parts-photo

- **Image type/context:** Close-up of a Forest River/RV certification/tire information label; photo is blurry and partially cropped. - **Visible damage:** No physical damage or failed component is visible in this image. Label surface shows normal fine cracking/aging but no clear tear or defect. - **Parts/components shown:** Tire/wheel information section with small wheel icon; tire pressure/load table. - **Readable/partial text:** - “PNEU” / “DIMENS…” - “AVANT” tire size appears to be **

Human interpretation • confidence 0.00

parts-photo

Warranty image review — case 25856 / parts inquiry: - **Visible components:** Close-up inside a black plastic RV utility/water service compartment. Shows two black/chrome hand knobs/valves, a small hose/quick-connect style fitting, and a clear round cap/filter screen/strainer being held by hand. - **Condition/damage observed:** No obvious cracked housing visible, but the upper clear cap/screen area appears to be the focus. Pink residue/fluid is visible behind/inside the clear screen area, likel

Human interpretation • confidence 0.00

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Image is a very blurry close-up of an RV/manufacturer certification label; no physical damage or repair area is visible. Visible/partially readable label text: - “BY / FABRIQUE PAR” followed by “FORES…” likely Forest River. - VIN/ID appears partially: “4X4TPAU18NN057603” (uncertain due to blur). - “2243 KG / 4945” likely GVWR. - “1996 KG / 4400 LB” likely axle rating. - Tire size line partially visible: “ST235/75R15/…” (unclear). - “CAMBR…” partially visible, likely “CAMBR…” model/brand text.

Human interpretation • confidence 0.00