Claim explorer / evidence thread
Claim 25853
TRI 1202 • Ashlee • Parts Inquiry • heartland
risk 0.00
deadline Approaching deadline
images 0
matched 0
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Resolved
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Approaching deadline
191 days open in the visible workflow.
Recommended Action
Generate OEM Demand Letter
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Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
15
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Apr 23, 2026, 12:32 PM to Jun 20, 2026, 1:12 AM.
Indexed evidence
1 docs / 23 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
191 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25853/WO25853.pdf
Timeline
First seen Apr 23, 2026, 12:32 PM • last seen Jun 20, 2026, 1:12 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
8 indexed side comments on this claim.
Latest visible thread signal
Aug 14, 2025, 11:00 AM • dealer_or_external • @Chris L all parts for order are here
Role mix
Dealer 0 • OEM 0 • Processor 0
Decision cues
Denial signals 0 • info / missing-doc asks 3 • approval signals 0
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Work missing-doc or reply asks first from the thread.
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Images
parts-photo
Image shows the front/nose cap of a Heartland Cyclone fifth-wheel toy hauler in an RV lot.
- **Visible components:** Front fiberglass cap, upper black trim/roof radius, amber clearance/marker lights at both upper corners, large front graphic/decals, lower front compartment/access panel, landing gear legs/feet.
- **Labels/text:** Large “CYCLONE” across front cap; “HD EDITION” below. Background RV shows “GEORGETOWN” and partial “FORESTER.”
- **Damage observed:** No obvious structural break, crack
Human interpretation • confidence 0.00
parts-photo
Case 25853 / IMG_8680.JPG: Exterior curb-side view of a Heartland Cyclone fifth-wheel RV.
- Visible components: large black side awning/roller tube along roofline, awning arms/brackets, exterior wall graphics, side marker/porch lights, window, entry/compartment doors, landing gear/leg, lower storage area.
- Visible damage/condition: no obvious major collision damage visible. Awning fabric/roller area appears slightly wrinkled or uneven near the upper right/front awning head, but exact failure i
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Heartland **Cyclone** fifth-wheel toy hauler, front cap and curb/side front wall area.
- **Visible condition/damage:** Large black front/nose cap shows noticeable cloudy/hazy discoloration and uneven fading/oxidation in the gelcoat/paint finish, especially on the upper/mid front cap. Minor small scuffs/marks near lower right front cap are visible but not clearly structural.
- **Parts/components visible:** Front cap/nose cone, upper amber clearance light, side wall graphics
Human interpretation • confidence 0.00
parts-photo
Case 25853 / IMG_8697.JPG (Heartland, parts inquiry)
- **Visible area/components:** Exterior lower side of RV/trailer, dark gray sidewall/skirt area with an open storage/baggage compartment door at right. Door has a support strut/prop rod and latch hardware visible. Gravel lot below.
- **Damage observed:** No definitive break, crack, missing part, or deformation is clearly visible in this image. Surface appears somewhat uneven/dirty due to lighting/reflection; possible minor scuffing/discolorat
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/condition:** No clear physical damage to a component is shown. Image is a close-up of certification/vehicle labels; label surface appears aged with fine cracking/crazing and some dirt/staining. Gray surrounding surface has smudges/water marks.
- **Parts/components visible:** Exterior/vehicle compliance labels or decals on a gray panel.
- **Readable label text:**
- “MANUFACTURED BY/FABRIQUE PAR: HEARTLA…”
- Date: “2/24/2014”
- “7257.6 Kg” / “16000 Lbs.”
- Tire/w
Human interpretation • confidence 0.00
parts-photo
Image shows a close-up of the RV certification/manufacturer label; no physical damage or failed part is visible.
Visible label/text:
- Manufacturer: Heartland / “Manufactured by/Fabrique par: Heartla…”
- Date: 2/24/2014
- GVWR/PNBV: 7257.6 kg / 16000 lbs
- Tires/Pneu: ST235/80R16 E
- VIN/NIV: 5SFCG3825EE282272
- Model: 3110 Cyclone
- Bilingual safety/compliance text for U.S./Canada standards is partially visible.
Repair/claim context:
- This appears to document unit identification/
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Front roadside/driver-side portion of a Heartland fifth-wheel RV, including front cap, sidewall graphics, vertical corner/seam trim, upper roof edge, window edge, front overhang/pin box area, landing gear foot, breakaway cable, amber marker lights, and lower certification/warning labels.
- **Damage/condition observed:** No obvious large crack, dent, or impact damage visible. Possible concern at the **upper vertical front-cap/sidewall seam trim**: a small rectangular trim/plat
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** Passenger-side exterior of a Heartland RV near the entry door. Shows entry door with window, black door frame/hinge, white fold-out entry assist grab handle, exterior porch/marker light, black awning roller/arm hardware, sidewall graphics/decals, and lower trim/skirt.
- **Visible damage/condition:** No obvious severe damage visible in this photo. The white entry assist handle/bracket area is the main highlighted part; it appears mounted, though exact condition/loos
Human interpretation • confidence 0.00
parts-photo
Case 25853 / tri-1202 / Heartland / IMG_8686.JPG
- View: Exterior curb/side wall of RV near front area, showing a large tinted frameless window, side graphics, vertical trim/seams, part of entry door/latch area at right, and black exterior hardware/arm/bracket.
- Visible condition/damage: No obvious crack, hole, collision damage, or missing panel visible. The window appears slightly open/vented at one section; any issue with window fitment, seal, or trim is not clearly confirmed from this photo
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior, Heartland Cyclone side near entry door.
- **Damage observed:** Entry step assembly appears damaged/missing or detached below the main entry door. Exposed rusty/brown backing/structure and metal step hardware are visible; a black step/bracket piece appears hanging/extended downward. No clear damage visible to door, sidewall, awning, marker light, or window from this angle.
- **Components shown:** Main entry door with grab handle, small window, exterior assist strut, black aw
Human interpretation • confidence 0.00
parts-photo
- **Visible scene:** Exterior curb/door side of a Heartland RV/trailer parked closely beside another motorhome, limiting view.
- **Components shown:** Black awning roller/tube along upper sidewall, awning arms/vertical support near entry area, exterior graphics, window, entry door area, grab handle, porch light, baggage/utility doors, vent/grille, lower skirt, and entry step area.
- **Visible damage:** No clear damage visible to sidewall, graphics, windows, or awning from this distance. The **en
Human interpretation • confidence 0.00
parts-photo
Exterior roadside/curbside view of a Heartland **Cyclone** RV/toy hauler.
- **Visible components:** sidewall fiberglass/metal panel, large “CYCLONE by Heartland” decal, window, awning arm/rail/tube, exterior vents/grilles, round exterior speaker/vent, side compartment/utility area, lower wheel/fender area.
- **Visible damage/concern:** No major impact damage visible. Possible minor issue near the upper decorative black vent/decal area: small exposed holes/fastener points or missing screws are v
Human interpretation • confidence 0.00
parts-photo
Context: tri-1202 / Heartland / case 25853 / parts-inquiry / IMG_8692.JPG
- Visible unit: Heartland Cyclone fifth-wheel/toy hauler exterior sidewall.
- Labels/text: Large “CYCLONE” logo with small “BY HEARTLAND” beneath.
- Components shown: Sidewall graphics, multiple tinted windows, slide/body seam area, tandem wheels, front landing jack area, upper roofline awning assembly/rail with support arms/brackets.
- Visible damage/condition: No clear impact damage visible to sidewall, windows, wheels,
Human interpretation • confidence 0.00
parts-photo
Case 25853 / IMG_8695.JPG: Exterior side of Heartland fifth-wheel/RV shown, likely front/upper side wall and lower storage compartment area. Visible components include large gray sidewall with graphic decals, vertical black trim/seam, small upper access/vent door, lower baggage/storage doors with black frames/latches, front landing gear/leveling leg, marker light, and small exterior labels near lower front/compartment area.
Visible damage/condition: no obvious structural damage, cracks, dents,
Human interpretation • confidence 0.00
parts-photo
Exterior passenger/entry side of a Heartland Cyclone RV/toy hauler. Visible components include entry door with window and assist grab handle, black vertical trim/awning hardware, side windows, vents, exterior light, wheels/fender, and large exterior graphics.
Visible issue: the upper front/side angled graphic decal near the roofline appears weathered/peeling/faded with irregular light patches. Lower side graphics also show some worn/peeling-looking areas, but less clearly. No obvious cracks, de
Human interpretation • confidence 0.00
parts-photo
Warranty image summary for case 25853 / IMG_8690.JPG:
- **Unit/area shown:** Exterior curb/roadside side wall of a Heartland fifth-wheel/toy hauler, likely Cyclone branding visible partially (“…LONE”).
- **Visible components:** Large gray sidewall with decorative swirl/stripe decals, rear exterior ladder, upper clearance/utility light, side windows, baggage/service doors, tandem wheels, lower skirt/underbelly panels, landing/stabilizer jack area.
- **Damage/condition observed:** No clear struct
Human interpretation • confidence 0.00
parts-photo
Image shows exterior rear/curb-side upper area of a Heartland Cyclone toy hauler.
- **Visible components:** rear ramp door with hinges/latches, rear marker lights, upper rear corner trim, curb-side wall graphics, window, black awning/slide-topper tube or awning assembly along upper side, rear vertical trim/seal.
- **Visible damage/concern:** No clear breakage is visible from this distance. The black awning/slide-topper fabric/tube area near the upper rear corner may be the part of interest, but
Human interpretation • confidence 0.00
parts-photo
Rear of Heartland Cyclone toy hauler/trailer, showing full rear ramp door assembly.
- **Visible components:** rear ramp/door panel, aluminum perimeter trim, multiple bottom hinges, side latch hardware, padlock, vertical red tail/marker light strips, upper red clearance lights, two clear upper flood/reverse/work lights, black upper rear cap/trim, roof ladder/handle visible at upper left.
- **Visible damage/condition:** No clear physical damage is evident in this wide photo. Hardware and lights a
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Passenger/side exterior of a Heartland **Cyclone** fifth-wheel/toy hauler, including slide-out wall/sidewall, windows, lower skirt/storage area, dual axles, graphics/decals.
- **Visible damage/condition:** No clear structural damage, cracks, dents, or missing parts are evident in this photo. Exterior graphics appear generally intact; any discoloration near the upper edge may be lighting/reflection/overexposure rather than confirmed damage.
- **Parts/components visible:** S
Human interpretation • confidence 0.00
parts-photo
{
"image_summary": "Exterior side of a Heartland Cyclone fifth-wheel/RV, photographed near the window/awning area.",
"visible_components": [
"Large tinted rectangular window with black frame",
"Narrow vertical tinted window with black frame",
"Exterior gray sidewall with graphics/decals",
"Two vertical black awning/slide-topper style support brackets/arms mounted to sidewall",
"Upper roofline/awning rail area",
"Lower skirt, wheel/tire, stabilizer/leveling jack, amber
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Rear/right-side upper and rear cargo door area of a Heartland **Cyclone** toy hauler RV.
- **Visible components:** Rear ramp/cargo door with hinges/latches, rear clearance lights, rear flood/work lights, side ladder, roof access/rail/handholds, side marker/utility light, graphics/decals, license plate.
- **Visible text/labels:** Large **“CYCLONE”** rear decal; Tennessee temporary/plate visible, appears **U512215**. Small warning label near rear door is present but not legi
Human interpretation • confidence 0.00
parts-photo
- **Image context:** Exterior side of a Heartland fifth-wheel/RV, showing slide-out wall areas, sidewall graphics/decals, black vertical trim/seals, tinted windows, baggage/storage doors, lower skirt, and front landing jack on gravel lot.
- **Visible damage/condition:** No obvious crack, hole, impact damage, or detached component is clearly visible. Some exterior graphics/decals appear irregular/scuffed, but this may be the printed design; damage is not confirmed from this photo.
- **Parts/compo
Human interpretation • confidence 0.00
parts-photo
Close-up of a rack-and-pinion/gear drive assembly, likely part of an RV slide-out mechanism. Visible components include black mounting frame with bolts/standoffs, central metal pinion gear, upper/lower rubber or composite rollers/spacers, horizontal toothed rack rail in background, shaft/bushing below, and nearby wiring/hoses.
Visible condition: central gear teeth appear dirty/worn with debris buildup; surrounding roller/spacer edges look rough, chewed, or deteriorated. Some surface rust/debris
Human interpretation • confidence 0.00
Claim Lines
No claim lines loaded
Evidence Thread
Chris Lehnert
dealer_or_external • Aug 8, 2025, 9:50 AM
@Cole P i need a price and part # for a gear pack and rails also slide seals for this main slide
Cole Perkins
dealer_or_external • Aug 8, 2025, 2:41 PM
Hey Chris since heartland closed I will need to know how many teeth and the measurement from hole to hole on the gear pack and the tube size for example 2.5"x2.5" and I will measure the seals.
Chris Lehnert
dealer_or_external • Aug 8, 2025, 3:53 PM
@Cole P sent joe to get info
Cole Perkins
dealer_or_external • Aug 9, 2025, 11:03 AM
did some research, should be a 15 tooth gear pack pn 10f12620a 106.99 in stock, like we talked hold off on the rail until we try a gear, and wiper 04-0845 192.99 for 16.5 ft
Cole Perkins
dealer_or_external • Aug 9, 2025, 11:32 AM
we need two seals
Chris Lehnert
dealer_or_external • Aug 9, 2025, 1:46 PM
@Cole P got the deposit to order the seals
Cole Perkins
dealer_or_external • Aug 12, 2025, 8:57 AM
@Chris L SLIDE OUT SEALS (04-0845) ON ORDER
Cole Perkins
dealer_or_external • Aug 14, 2025, 11:00 AM
@Chris L all parts for order are here
Claim Files
WO25853.pdf
main-pdf • Aug 8, 2025, 9:48 AM • 390,042 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25853/WO25853.pdf