Claim Detail

processor • Aug 5, 2025, 12:45 PM

submitted PA#2390921

processor • Aug 5, 2025, 1:48 PM

@Stephanie D WO 25815 FR feedback: 08/05/2025hmurillo@forestriverinc.comUnit is out of warranty. Please attach better photos that clearly show the concerns stated in the complaint

dealer_or_external • Aug 5, 2025, 4:17 PM

@Ashlee O The tech did not get but the one photo for this claim, we will just have to close this out. We are working with these techs on photos!

processor • Oct 19, 2026, 9:01 PM

TESTING AND LEARNING — TRI 1202 / RO 25815. Internal evidence review only; not a final coverage decision. The work order records a leaking end-bedroom slide and attributes it to a hole in top-fascia seam tape, with a one-hour remove/replace/reseal correction. The roof-edge photo shows irregular/lifted-looking material but cannot independently prove the recorded hole or the leak. No adjudication document is present, so this packet cannot support a finding of manufacturer denial, coverage application, underpayment, payment, repair completion, or final outcome. Outstanding evidence: Complete written manufacturer decision and stated rationale; Repair authorization, completed repair record and reimbursement/payment evidence. No final payment or completed adjudication is inferred from folder placement. @Chris B @Heidi H @Tricia H

processor • Oct 26, 2026, 11:15 PM

UPDATE - CORRECTION ---TESTING/LEARNING--- @Chris B @Tricia H - Forest River feedback dated Aug. 5 states the unit is out of warranty and requests better photos clearly showing the complaint; PA 2390921 was submitted. - This corrects the prior review’s statement that no manufacturer decision was present: the native discussion contains a documented adverse manufacturer response, though it does not establish payment or the final administrative disposition. - The work order records a leaking bedroom slide, a hole in top-fascia seam tape, and a one-hour reseal repair. The photos show irregular or lifted-looking edge material but do not prove the hole, leak path, or completed repair. - Obtain the complete PA 2390921 response and any closure or reimbursement record to confirm the formal rationale and final outcome; improved concern and post-repair photos would address the stated evidence gap.

processor • Oct 27, 2026, 12:35 AM

UPDATE - CORRECTION ---TESTING/LEARNING--- @Chris B @Tricia H - Forest River’s Aug. 5 response cites expired warranty and requests clearer photos for PA 2390921. The earlier review missed this response. - WO proposes a one-hour bedroom-slide reseal. Photos do not establish the leak path, completed repair or payment. - Get the complete PA response, clearer concern photos and closure record to verify the formal rationale and outcome.