Claim explorer / evidence thread
Claim 25797
TRI 1202 • Ashlee • Manufacturer Denied • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 3
Warranty deadline timeline
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Escalation Eligible
Overdue / escalation ready
85d elapsed • 0d remaining • Overdue
Resolved
Upcoming statutory deadline
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
3
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
85 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
5
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 20, 2026, 1:12 AM.
Indexed evidence
0 docs / 0 images
No indexed documents or images are available for a dispute-ready bundle yet.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
85 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25797/REAR AXLE TAG.jpg
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 20, 2026, 1:12 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
13 indexed side comments on this claim.
Latest visible thread signal
Aug 5, 2025, 10:13 AM • dealer_or_external • We have had to go an extra mile for this customer, and I spoke with @Cole P he said we will just let this one be! Thank you for your help on this one.
Role mix
Dealer 0 • OEM 0 • Processor 7
Decision cues
Denial signals 1 • info / missing-doc asks 7 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Images
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Claim Lines
complaint
CUSTOMER HAD RUBBER INSERTS AND LUBED DUST CAPS REPLACED WITH FOREST RIVER CLAIM # 2300045. THE CENTER CAPS NEED REPLACED AS WELL AND FOREST RIVER STATED WE NEEDED TO CLAIM THOSE WITH LIONS HEAD.
needs-review • confidence 0.26
cause
DUST CAPS WITH RUBBER INSERTS AND LUBED DUST CAPS CAME POPPED LOOSE AND THIS DAMAGED THE CENTER CAP ON ALL 4 AXLES. LIVESAY, JOHN Customer #: 92336
needs-review • confidence 0.23
correction
REPLACE ALL 4 BLACK CENTER CAP COVERS
needs-review • confidence 0.29
Evidence Thread
Stephanie Davis
dealer_or_external • Jul 21, 2025, 10:47 AM
@Ashlee O I have attached a photo of the last contact I had with Lionshead. We have them under 79097 in our system, I would think this is our customer number with Lionshead. Let me know if that not correct or we need any more info for you.
Ashlee Olsen
processor • Jul 21, 2025, 1:48 PM
Sent PA to Lion's Head
Ashlee Olsen
processor • Jul 21, 2025, 2:01 PM
@Stephanie D Can you fill this out and get it back to me please? They haven't asked for it, but everything I'm reading up on, leads me to believe they'll ask for it.
Stephanie Davis
dealer_or_external • Jul 22, 2025, 11:41 AM
@Ashlee O I was able to get the form done. I hope we have done this correct!
Ashlee Olsen
processor • Jul 22, 2025, 12:52 PM
@Stephanie D LionsHead feedback: This would be an install claim with FR. We are not the supplier of the dust aps nor do we install them. If the outer caps were damaged by an interior part, that would not be a Lionshead issue.
Let me know how you'd like to proceed!
Stephanie Davis
dealer_or_external • Aug 2, 2025, 10:36 AM
I have added to the WO that Lionshead denied the claim. Let me know if you think I should add or adjust anything else on the WO and let's send this over to Forest River please. New WO is named: WO for Forest River.
Ashlee Olsen
processor • Aug 4, 2025, 1:23 PM
Hi Stephanie, I'm sorry, but not seeing where the new WO was uploaded.
Stephanie Davis
dealer_or_external • Aug 4, 2025, 1:55 PM
@Ashlee O Here is the WO for Forest River, I just plain forgot to attach this after I sent that!
Ashlee Olsen
processor • Aug 4, 2025, 2:18 PM
submitted PA#2389556
Ashlee Olsen
processor • Aug 4, 2025, 3:53 PM
@Stephanie D WO 25797 FR feedback:
cpeterson@forestriverinc.comTHIS WAS AUTHORIZED AND PAID ON CLAIM 2300045, PLEASE ADVISE.
Stephanie Davis
dealer_or_external • Aug 4, 2025, 4:49 PM
We have this completed from parts that we had not in inventory. This center cap issue has been a battle! We will just close this one out!
Ashlee Olsen
processor • Aug 4, 2025, 6:00 PM
It looks like on C#2300045, they paid you for 4 rubber insertF/dust cap, and Dust cap lubed 7-8k. Is that different from what you're going after? Time approved was 2 hours. Are the center caps different from what was approved here? I am happy to do a parts only claim if needed.
Stephanie Davis
dealer_or_external • Aug 5, 2025, 10:13 AM
We have had to go an extra mile for this customer, and I spoke with @Cole P he said we will just let this one be! Thank you for your help on this one.
Claim Files
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