Claim explorer / evidence thread
Claim 25756
TRI 1202 • Ashlee • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
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Resolved
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58d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
58 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
37
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
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Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
16 docs / 24 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
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Escalation posture
Monitor
58 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
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Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/Paid claim.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
35 indexed side comments on this claim.
Latest visible thread signal
Mar 24, 2026, 2:36 PM • processor • You bet!
Role mix
Dealer 0 • OEM 0 • Processor 21
Decision cues
Denial signals 0 • info / missing-doc asks 6 • approval signals 2
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Images
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Claim Lines
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Evidence Thread
Stephanie Davis
dealer_or_external • Aug 5, 2025, 2:35 PM
@Ashlee O Cole gave me a hand on this one due to the damage that this unit has. All the photos will go with line 1 on this WO. Let me know if I need to name them for you since they all go with line 1. ~Thanks
Ashlee Olsen
processor • Aug 5, 2025, 2:45 PM
No need, you're good. Thank you!
Ashlee Olsen
processor • Aug 5, 2025, 2:45 PM
submitted PA#2391249
Ashlee Olsen
processor • Aug 8, 2025, 5:49 PM
Emailed FR for an update
Stephanie Davis
dealer_or_external • Aug 13, 2025, 12:34 PM
@Cole P Called customer to bring the unit in so we can get a better EST together on the damages.
Ashlee Olsen
processor • Aug 20, 2025, 2:38 PM
@Stephanie D
I got another email from FR on this one today, let me know how you want to proceed. Thanks!
Claim: 2391249
Vin# 4X4TRLN25S1908109
Good will offer on this claim from our upper production management team and the division service team . We deem this to be damage done. We never tighten or adjust the tension on these slide toppers, or you have this situation .
34 hours for this is excessive . 10- 12 at the most
Rubber – 5hours this includes the slide fascia on the inside.
Topper and t-mold – 1 hr
Body work – 6 ish, tech doesn’t have to stand there and watch it dry. This is Good will helping our dealer.
Stephanie Davis
dealer_or_external • Aug 20, 2025, 2:57 PM
@Cole P We spoke on when the unit got here you would put together an Est for this claim. Could you update on this please?
Cole Perkins
dealer_or_external • Aug 20, 2025, 3:53 PM
@Ashlee O @Stephanie D Estimate is in file
Ashlee Olsen
processor • Aug 20, 2025, 4:53 PM
Thank you! Responded to FR email with estimate
Ashlee Olsen
processor • Aug 21, 2025, 3:30 PM
@Chris B I sent that response back to FR per our phone call
Ashlee Olsen
processor • Aug 22, 2025, 11:06 AM
@Stephanie D @Cole P Hi! Can you tell me if the slide topper was installed at the factory or not? We need a 100% for sure answer to take back to FR. Thank you!
Cole Perkins
dealer_or_external • Aug 22, 2025, 11:38 AM
added the build sheet from rockwood. the unit was ordered with pre installed slide toppers
Ashlee Olsen
processor • Aug 22, 2025, 11:41 AM
Perfect, thank you!
Ashlee Olsen
processor • Aug 25, 2025, 3:00 PM
State law letter sent @Stephanie D
Ashlee Olsen
processor • Aug 26, 2025, 11:36 AM
@Stephanie D After sending the letter yesterday, FR is asking if this job is done yet and if so, if it's complete
Chris Balderrama
processor • Aug 26, 2025, 2:42 PM
Nope - Waiting on full approval from Forest River before anything is ordered or done.
Ashlee Olsen
processor • Aug 26, 2025, 2:44 PM
Noted in email, thanks!
Ashlee Olsen
processor • Sep 5, 2025, 12:20 PM
@Stephanie D I just spoke with Chris, there was an agreement made, and this is authorized for 20 hours
Stephanie Davis
dealer_or_external • Sep 5, 2025, 1:07 PM
@Tessa C Approved to order slide topper and exterior outer fascia for this unit per @Cole P.
Tessa Coffey
dealer_or_external • Sep 9, 2025, 4:16 PM
@Stephanie D emailed forest river on the slide topper and facia
Tessa Coffey
dealer_or_external • Sep 10, 2025, 10:40 AM
@Stephanie D on order 17366 still gotta order the roof material. i've got to get with cole on that
Tessa Coffey
dealer_or_external • Sep 16, 2025, 2:11 PM
@Stephanie D got the unit parts. just waiting on roof materials
Tessa Coffey
dealer_or_external • Sep 18, 2025, 2:47 PM
@Stephanie D ALL PARTS HERE FOR THIS UNIT
Tessa Coffey
dealer_or_external • Sep 24, 2025, 2:08 PM
@Stephanie D @Cole P on order 17425
Tessa Coffey
dealer_or_external • Sep 30, 2025, 9:57 AM
@Stephanie D got the correct piece for this unit. all parts are here
Ashlee Olsen
processor • Sep 30, 2025, 6:52 PM
submitted C#2391249
Ashlee Olsen
processor • Oct 3, 2025, 12:11 PM
@Stephanie D FR feedback WO 25756:
10/03/2025arbutler@forestriverinc.comHello, can you please advise as to what the quick roof extreme is? Thank you
This feedback is for the items listed as special packaging, I wasn't sure how to list them on here so I put them as shop supplies. Can you let me know what exactly the special packing was for so I can fix that too? Thank you!
Hello, I will need a breakdown for the shop supplies for the entire claim, Per our Forest RIver Way Guide 2023 page 39 Letter C. will explain to you our guidelines for shop supplies. Thank You, Forest River Rockwood/Flagstaff Warranty Team. Have a great day.
Ashlee Olsen
processor • Oct 3, 2025, 5:30 PM
Thank you! Notes made in FR
Ashlee Olsen
processor • Oct 20, 2025, 1:38 PM
paid $4671.56 10/14 check #3052168
Ashlee Olsen
processor • Oct 20, 2025, 1:39 PM
@Stephanie D total paid for labor was $3,300.00, just FYI
Stephanie Davis
dealer_or_external • Oct 20, 2025, 1:44 PM
The labor rate again, I didn't change it to 165.00. Our system does not change for Forest River; I fail to remember apparently lately.
Ashlee Olsen
processor • Oct 20, 2025, 1:45 PM
All good, just wanted you to be aware
Ashlee Olsen
processor • Mar 24, 2026, 2:35 PM
@Stephanie D Look at Friday Aug 22 from Mark A. Akins
Stephanie Davis
dealer_or_external • Mar 24, 2026, 2:35 PM
Thanks! :)
Ashlee Olsen
processor • Mar 24, 2026, 2:36 PM
You bet!
Claim Files
Paid claim.pdf
pdf • Oct 20, 2025, 1:41 PM • 489,079 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/Paid claim.pdf
special package.pdf
pdf • Oct 3, 2025, 3:16 PM • 61,259 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/special package.pdf
special package 2.pdf
pdf • Oct 3, 2025, 3:15 PM • 62,053 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/special package 2.pdf
COMPLETED WO.pdf
pdf • Sep 30, 2025, 4:48 PM • 414,721 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/COMPLETED WO.pdf
Email chain 1.pdf
mail-artifact • Sep 3, 2025, 12:41 PM • 241,404 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/Email chain 1.pdf
Email chain 1.pdf
mail-artifact • Sep 3, 2025, 12:41 PM • 241,404 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/Email chain 1.pdf
Email chain.pdf
mail-artifact • Sep 3, 2025, 12:38 PM • 1,094,435 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/Email chain.pdf
Email chain.pdf
mail-artifact • Sep 3, 2025, 12:38 PM • 1,094,435 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/Email chain.pdf
State law letter.pdf
pdf • Aug 25, 2025, 2:58 PM • 316,301 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/State law letter.pdf
State law letter.pdf
pdf • Aug 25, 2025, 2:58 PM • 316,301 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/State law letter.pdf
CCF_000207.pdf
pdf • Aug 22, 2025, 11:36 AM • 375,665 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/CCF_000207.pdf
CCF_000207.pdf
pdf • Aug 22, 2025, 11:36 AM • 375,665 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/CCF_000207.pdf
EST FOR SLIDE DAMAGE.pdf
pdf • Aug 20, 2025, 3:51 PM • 410,754 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/EST FOR SLIDE DAMAGE.pdf
EST FOR SLIDE DAMAGE.pdf
pdf • Aug 20, 2025, 3:51 PM • 410,754 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/EST FOR SLIDE DAMAGE.pdf
WO 25756.pdf
pdf • Aug 5, 2025, 2:32 PM • 390,852 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
WO 25756.pdf
pdf • Aug 5, 2025, 2:32 PM • 390,852 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/WO 25756.pdf