Claim explorer / evidence thread
Claim 25659
TRI 1202 • Ashlee • Parts Inquiry • forest-river
risk 0.70
deadline Overdue / escalation ready
images 22
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
Awaiting OEM
Upcoming statutory deadline
178d elapsed • 0d remaining
Auto-Approved
Upcoming statutory deadline
178d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
178d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
178d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
178d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
0
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Upload Missing Documents
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
16
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 20, 2026, 2:56 AM.
Indexed evidence
1 docs / 22 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=22; damage=0; unit=0; parts=22; doc=0; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2018 Forest River • VIN 4X4TSMZ25J7415885
Path
/home/openclaw/nas/Dropbox/TRI 1202/Parts Ordered- Tri/25659/IMG_6707.JPG
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 20, 2026, 2:56 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
14 indexed side comments on this claim.
Latest visible thread signal
Dec 15, 2025, 2:52 PM • processor • No problem - just was looking around!
Role mix
Dealer 0 • OEM 0 • Processor 2
Decision cues
Denial signals 0 • info / missing-doc asks 3 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Image shows the front tongue area of a Forest River travel trailer in a parking lot.
- **Visible components:** Black dual LP/propane tank cover with access lid, A-frame tongue, coupler/jack hardware, black battery box on right, front diamond-plate/rock-guard panel and lower front wall.
- **Condition/damage observed:** Propane tank cover has light scuffs/scratches and dirt; center seam/latch area visible but no clear break or missing piece from this angle. Tongue frame has grime/greenish residue
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Curb/side exterior of a Forest River **Salem Cruise Lite** travel trailer, upper sidewall/roofline area.
- **Visible components:** Corrugated aluminum sidewall, roof edge/gutter or awning rail, roof-mounted vent/cover partly visible, side window, exterior light, vent/access panel, graphics, tandem wheels.
- **Visible damage:** No clear sidewall damage visible. A small blemish/chip or possible crack is visible on the white roof-mounted cover near the roof edge, but detail i
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** At the upper curb/side roof edge, a section of black roof/awning rail or gutter trim appears bent/torn upward with white sealant/underlayment exposed. Damage is localized near the top edge above the sidewall graphics; no obvious sidewall panel damage visible from this angle.
- **Parts/components shown:** Travel trailer exterior sidewall with corrugated aluminum siding, black roof edge trim/gutter/awning rail area, windows, entry/compartment door, wheels, exterior decals, ro
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Forest River **Cruise Lite** travel trailer, exterior side/rear corner view near roofline.
- **Visible damage/concern:** At the **upper rear corner/roof edge**, a black trim/gutter/rail piece appears to be **loose or protruding outward** from the sidewall/roof edge area. Sealant/edge material is visible near the corner. No clear wall panel dents or cracks visible in this image.
- **Parts/components visible:** Corrugated aluminum sidewall, rear vertical corner trim, roof ed
Human interpretation • confidence 0.00
parts-photo
- **Visible unit/labels:** Forest River **Salem Cruise Lite** travel trailer; “SALEM CRUISE LITE by Forest River” decal visible on rear side.
- **Area shown:** Curb/passenger-side exterior wall, upper roofline/awning-rail area, side windows, lower skirt, wheels, and exterior marker/porch light.
- **Visible damage/condition:** A black strip/trim piece along the upper side/roofline area appears loose or hanging down near the rear/right side. It looks like a flexible insert/edge trim or awning/gutt
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Forest River **Cruise Lite** travel trailer, curb/roadside front quarter and sidewall with corrugated white siding, gray front cap, black front/roof corner trim, graphics, front storage door/window, amber clearance/marker lights, and A-frame/tongue.
- **Visible damage/concern:** At the **upper front roof/side corner**, the black roof-edge/trim rail appears uneven or lifted, with a small light-colored/broken-looking piece or sealant at the top corner. Possible loose/damaged
Human interpretation • confidence 0.00
parts-photo
- **Unit/labels visible:** Forest River travel trailer, “Vibe” / “Forest River” front graphics; corrugated white sidewall with black/blue/orange decals. Exterior certification/weight labels are present on lower sidewall but not readable. Lippert frame label visible near tongue area.
- **Visible components:** Front cap/rock guard area, passenger-side front corner molding/trim, upper roof/front radius trim, amber clearance/marker lights, sidewall, baggage/storage door, window.
- **Observed damage:
Human interpretation • confidence 0.00
parts-photo
Visible Forest River Salem Cruise Lite travel trailer, rear/roadside upper corner area.
- **Damage observed:** At the upper rear/side roof corner, the black roof edge/termination trim or corner cap appears loose, lifted, or damaged with sealant/edge material exposed. Possible separation at the roof-to-side/rear corner seam.
- **Parts/components visible:** Corrugated aluminum side/rear wall panels, black corner molding, black roof perimeter trim/gutter/rail, rear clearance marker lights, tail la
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/condition:** No clear physical damage shown. Image is blurry/obstructed with dirt/smudging and surface scratches on/around the label area; black diagonal strip/shadow partially covers view.
- **Parts/components visible:** Exterior RV certification/data labels and tire/loading information stickers, likely on the trailer body/frame area.
- **Readable label text:** “FOREST RIVER, INC”; VIN appears to be **4X4TSMZ25J7415885**; other visible fragments include **3402**, **KG 7499**,
Human interpretation • confidence 0.00
parts-photo
- **Image type:** Close-up photo of a printed service/work order document; no RV/component damage is visible.
- **Visible repair context:** Job line shows **“ROOFINS - External”** / roofing external. Status: **“In Progress.”** Description includes **“COMPLEMENTARY ROOF INSPECTION”** and **“CHECK CAULKING”**.
- **Claim/work-order linkage:** Visible **W/O: 25659**, matching case_id **25659**.
- **Visible document text:** Appointment date appears **24 JUN 2025**, time **11:00am**. Customer shown as
Human interpretation • confidence 0.00
parts-photo
- **Visible item/area:** Close-up of an RV/vehicle compliance/tire-loading label on a white door jamb or frame area, with black gasket/trim at top.
- **Condition/damage:** Label is dirty, faded, partially torn/peeling along the lower/right areas, and difficult to read. Surrounding white surface has grime/speckling; no clear structural damage visible.
- **Labels/text visible:**
- Date appears to read **09/22/2017**.
- Partial ID/VIN-like text visible: **SMT415885** (unclear/partial).
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Passenger/curb side of a Forest River travel trailer/RV, upper sidewall near roofline.
- **Components shown:** Black exterior awning assembly including vertical awning support arm, upper awning head/end cap area, roller/fabric housing/rail along the roof edge; sidewall siding, window, decals, lower access/storage door.
- **Damage observed:** Possible issue at the **upper awning head/end cap/roller area**—the black awning hardware appears uneven or separated near the top conne
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/condition:** No clear breakage visible in this close-up. Black awning component appears intact with minor dirt/scuffs. Adjacent white fabric/surface has brown dirt/staining.
- **Component shown:** Black **awning roll/roller assembly** with identification label; likely Lippert/Solera awning part.
- **Label/OCR visible:** Lippert/Solera branding; “Made in the USA”; “FOREST RIVER #6”; “AWNROLL-14' BLACK/WH”; “HFPA-701”; possible part/order numbers including “V000211350” and “RPO-
Human interpretation • confidence 0.00
parts-photo
RV rooftop A/C unit/shroud on a dirty roof surface. White plastic cover has visible damage: a star/branching crack in the top center panel and additional discoloration/old sealant or staining at both front lower corners near the grille. Front intake/vent grille and black filter/coil area visible; no readable labels or part numbers in image.
Repair context: likely parts inquiry for replacement A/C shroud/cover rather than full unit, unless internal damage is documented elsewhere. Claim-line li
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Curb/passenger side exterior of a Forest River Salem Cruise Lite travel trailer, near entry door and front-side window.
- **Visible components:** Full-length black patio awning assembly at roofline, awning fabric/roller tube, awning rail, vertical awning arm/support at right side, entry door, exterior vent, side window, lower skirting/step area.
- **Visible damage/condition:** Awning appears partially deployed or loosely rolled along the roofline. There is a noticeable rai
Human interpretation • confidence 0.00
parts-photo
- **Visible damage/condition:** Exterior curb side of a Forest River Salem Cruise Lite travel trailer. A loose/torn dark strip or flap is visible hanging diagonally from the upper awning/sidewall area near the entry door, suggesting awning fabric/trim/rail material has come loose. Awning roller/fabric appears installed but condition is hard to confirm due to angle/glare. No clear body panel dents or window/door damage visible.
- **Parts/components shown:** Patio awning assembly with black roller
Human interpretation • confidence 0.00
parts-photo
Visible front exterior of a Forest River Salem Cruise Lite / Hyper-Lyte travel trailer.
- **Damage/condition observed:** No major structural damage clearly visible. Front cap shows dirt/road grime and light staining/scuffing, especially lower left/center area. Decals appear present; no obvious tear confirmed from this angle.
- **Parts/components visible:** Front fiberglass/laminated nose cap, upper amber clearance/marker lights, large “Salem Cruise Lite” front decal, black lower diamond-plate r
Human interpretation • confidence 0.00
parts-photo
Exterior rear/curb-side view of a Forest River **Cruise Lite** travel trailer.
- **Visible damage/concern:** At the upper rear curb-side corner/roof edge, the black corner/roof trim area appears scuffed or irregular with possible cracked/loose sealant or trim separation. No clear large body-panel damage visible from this distance.
- **Components shown:** Rear wall corrugated siding, black rear corner molding, roof edge/gutter trim, side awning/awning arm assembly, roof A/C unit, roof vent/cap,
Human interpretation • confidence 0.00
parts-photo
Close-up of an RV/Forest River data and tire/loading label on a dirty white/gray frame or body surface. No obvious broken part is visible; the label and surrounding surface are heavily soiled/scuffed, making portions hard to read.
Readable/partial text:
- “FOREST RIVER”
- VIN appears to be **4X4TSMZ25J7415885** (partially obscured; verify)
- “TIRE AND LOADING INFORMATION”
- Tire size shown in multiple places: **ST205/75R14D**
- Other visible numbers include **3402**, **7499**, **1588**, **3500*
Human interpretation • confidence 0.00
parts-photo
- **Unit/area shown:** Front/roadside exterior of a Forest River travel trailer, branded **“Forest River Salem Cruise Lite”** with **“Hyper-Lyte”** badge visible near lower front.
- **Visible components:** Front fiberglass/filon cap, corrugated sidewall, black front corner/edge molding, roof/front radius trim, amber clearance/marker lights, front window, baggage/storage door with USA map decal, lower diamond-plate rock guard, A-frame/tongue area.
- **Visible damage:** At the **upper front/roadsi
Human interpretation • confidence 0.00
parts-photo
Rear exterior overview of a Forest River Salem Cruise Lite travel trailer.
Visible components/parts:
- Rear corrugated white wall/siding with black corner/roof trim.
- Upper red clearance/marker lights, rear tail lights, license plate, rear bumper, hitch/receiver area.
- Roof-mounted vent/A/C shroud visible above roofline.
- Side awning/adjacent trailer partially visible at right.
Visible labels/text:
- “SALEM CRUISE LITE BY FOREST RIVER”
- “LIFETIME WARRANTY” sticker on lower left.
- Tennesse
Human interpretation • confidence 0.00
parts-photo
Close-up of a white corrugated RV/trailer exterior side panel with decals/labels. Visible model text reads “241QBX…” (last character(s) partly cut off). A round “USA / assembled in the…” decal is visible, with dirt/staining around its edge; a smaller compliance/plumbing/heating label is partially visible below. Surface shows light dirt, small specks, and minor scuffs; no clear crack, dent, delamination, or broken component is evident in this photo. This appears to document exterior identificatio
Human interpretation • confidence 0.00
Claim Lines
No claim lines loaded
Evidence Thread
Chris Lehnert
dealer_or_external • Jun 25, 2025, 1:37 PM
@Jules E hey i need a price and part# for awning fabric please
Jules Elmore
dealer_or_external • Jun 25, 2025, 2:31 PM
@Chris L Fabric only-V000334373
Retail-$281.99
Case # 5983651
5-10 day lead time
Chris Lehnert
dealer_or_external • Jun 26, 2025, 2:48 PM
@Jules E HEY got the approval and deposit from the customer to order there awning fabric
Jules Elmore
dealer_or_external • Jun 27, 2025, 9:49 AM
@Chris L ON ORDER PO#17156
Chris Lehnert
dealer_or_external • Jul 1, 2025, 1:54 PM
any update on this fabric is there any eta
Jules Elmore
dealer_or_external • Jul 1, 2025, 2:06 PM
@Chris L I do not have an invoice yet. She said when I ordered that it may take an extra couple of days because of them being busy and the holiday. It was ordered on the 27th. I will call them and see if I can find out anything.
Chris Lehnert
dealer_or_external • Jul 1, 2025, 2:07 PM
thank you
Jules Elmore
dealer_or_external • Jul 1, 2025, 2:27 PM
@Chris L LCI said that they have production shutdown this week. She said the expected ship date is set now as of July 14 but it could come sooner. She couldn't really give me a definite answer.
Chris Lehnert
dealer_or_external • Jul 1, 2025, 2:29 PM
ok the customer is coming to pick up there unit tomorrow then is going to bring it back
Cole Perkins
dealer_or_external • Jul 12, 2025, 3:24 PM
Chris LCI just emailed me an invoice I assume this means the fabric has been shipped
Cole Perkins
dealer_or_external • Jul 16, 2025, 11:47 AM
@Chris L part is here
Chris Balderrama
processor • Dec 15, 2025, 1:22 PM
Just checking to see if this was installed. Thank you.
Cole Perkins
dealer_or_external • Dec 15, 2025, 2:51 PM
We have taken care of this customer thanks for the check in!
Chris Balderrama
processor • Dec 15, 2025, 2:52 PM
No problem - just was looking around!
Claim Files
WO25659.pdf
main-pdf • Jun 25, 2025, 1:36 PM • 402,054 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Parts Ordered- Tri/25659/WO25659.pdf