Claim explorer / evidence thread
Claim 25648
TRI 1202 • Ashlee • Paid • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
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Completed stage
25d elapsed • 0d remaining
Analyzed
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25d elapsed • 0d remaining
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Completed stage
25d elapsed • 0d remaining
Resolved
Overdue / escalation ready
25d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
25 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
21
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 25, 2026, 2:54 AM.
Indexed evidence
4 docs / 16 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
25 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25648/COMPLETED WO.pdf
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
33 indexed side comments on this claim.
Latest visible thread signal
Dec 3, 2025, 2:09 PM • processor • paid $39.59 12/3
Role mix
Dealer 0 • OEM 0 • Processor 21
Decision cues
Denial signals 3 • info / missing-doc asks 35 • approval signals 3
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Work missing-doc or reply asks first from the thread.
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Evidence Thread
Ashlee Olsen
processor • Jul 1, 2025, 4:45 PM
submitted PA#KZ610925
Ashlee Olsen
processor • Jul 2, 2025, 2:25 PM
@Stephanie D WO 25648 KZRV feedback: JS 7/1/25 Line 2 requires a clear readable photo of the mfg sticker off the door. Measurements at three points with the door open, top middle and bottom (across the opening)\ Photo of the stricker plate and a short video of the defect.
Stephanie Davis
dealer_or_external • Jul 3, 2025, 4:18 PM
@Cole P @Chris L I have requested the customer to send me the needed info for warranty. He sends the info on birdeye please attached and sent back to Ashlee.
Stephanie Davis
dealer_or_external • Jul 15, 2025, 1:48 PM
Customer sent a video, and I have attached it to the folder. However, he did not send measurement photos just told what they are. I know they will probably kick this back. If they do, I am trying to get this customer to bring the unit in as well!
Measurements across the opening are 25.25
middle 25.25
bottom 25.25
Ashlee Olsen
processor • Jul 15, 2025, 2:54 PM
Sent info back to KZRV. Thank you!
Ashlee Olsen
processor • Jul 16, 2025, 3:14 PM
JS 7/16/25 Lippert is asking for; • Can you please provide the following information
• Photos of each hinge from the inside with the door open
• Photos of the inner frame measurements at the top, the middle, and the bottom.
Stephanie Davis
dealer_or_external • Jul 16, 2025, 4:51 PM
I will send this over to the customer and attempt to get him to bring it in. I have the example from 25627 I will attach as well!
Stephanie Davis
dealer_or_external • Jul 23, 2025, 3:14 PM
2nd attempt was made to contact customer and get the requested info.
Ashlee Olsen
processor • Jul 25, 2025, 12:57 PM
FYI: Additional request for info was made from KZ this morning, I know you're trying!
Stephanie Davis
dealer_or_external • Jul 25, 2025, 2:23 PM
3rd attempt made to customer via text. ~Thank you, Ashlee!
Stephanie Davis
dealer_or_external • Jul 28, 2025, 4:14 PM
I have added the photos the customer sent in. He will only tell me the measurements are 25.25 top, middle and bottom.
Ashlee Olsen
processor • Jul 28, 2025, 4:49 PM
KZ has now denied this line, I emailed them to see if they will reopen it, if not I will submit a new PA
Stephanie Davis
dealer_or_external • Jul 28, 2025, 4:52 PM
Thank you, if they require more info as I know they will. I am standing on that the customer needs to bring the unit to Tri-Am. GOSH he's a mess!
Ashlee Olsen
processor • Jul 28, 2025, 5:09 PM
They cannot reopen, so I will get another PA going for that line
Ashlee Olsen
processor • Jul 28, 2025, 5:09 PM
Line 1 approved .2
PA# KZ610925
Ashlee Olsen
processor • Jul 28, 2025, 5:21 PM
line 2 submitted PA# KZ613156
Stephanie Davis
dealer_or_external • Jul 29, 2025, 8:46 AM
@Cole P Approved to pads on the bottom of the stool. We may have something in stock that will work, I'm not sure.
Ashlee Olsen
processor • Jul 29, 2025, 12:32 PM
@Stephanie D WO 25648 KZRV feedback:
You are missing the interior frame measurements for this claim. I won’t be putting this one back in feedback. I need this information to add to the claim. Attached is a sample photo of the needed measurements, the door is not an entry door but you get the idea.
Stephanie Davis
dealer_or_external • Jul 29, 2025, 12:37 PM
@Ashlee O I knew this was not what they needed but the customer told me this would have to work!! Now, I will let him know that we are at a complete stand still until the correct info is gathered. Thanks!
Ashlee Olsen
processor • Jul 29, 2025, 12:39 PM
She just sent me this also: The collage is not visible to show anything. Vendor requires three separate measurements with three separate photos showing the interior frame specs
I will leave this folder in pending feedback until we have the requested info. Thanks!
Ashlee Olsen
processor • Aug 1, 2025, 3:30 PM
@Stephanie DWO 25648 KZRV feedback: JS 8/1/25 I need clear photos of the interior measurements of this door. I am needing three separate pic of the three different points of the interior door measurements.
Stephanie Davis
dealer_or_external • Aug 2, 2025, 9:47 AM
@Ashlee O I finally got the customer to send me the photos. I hope these work for us! I added 3 photos and labeled them top, middle and bottom measurements for line 2.
Ashlee Olsen
processor • Aug 4, 2025, 1:14 PM
Pictures added to KZRV
Ashlee Olsen
processor • Aug 7, 2025, 10:20 AM
@Stephanie D WO25648 KZRV feedback: Per the photo's and measurements, this door simply needs to be removed and reinstalled correctly.
Stephanie Davis
dealer_or_external • Aug 7, 2025, 2:12 PM
@Ashlee O When the customer can get the unit into us, we will submit another claim to adjust the door. @Cole P when the chair pads get in, I will close this up.
Ashlee Olsen
processor • Aug 8, 2025, 5:31 PM
@Stephanie D After I emailed your feedback above back to KZRV, they commented on the claim with this :
JS 8/8/25 LCI is asking "Thank you for contacting Lippert Customer Care Center.
Our product specialist is requesting photos showing how the plunger and striker are lining up. Are you able to provide these for us?
Ashlee Olsen
processor • Aug 26, 2025, 12:11 PM
@Stephanie D KZ asked if we have the requested info for them on job 2:
Our product specialist is requesting photos showing how the plunger and striker are lining up. Are you able to provide these for us?
Stephanie Davis
dealer_or_external • Aug 26, 2025, 3:01 PM
We are not at this time. The customer has the unit. For some reason he does not wish to bring the unit in at this time. He stated he would bring the unit back when the pads for line 1 came in, and to get the door adjusted.
Ashlee Olsen
processor • Aug 26, 2025, 3:05 PM
Thank you, response sent to KZRV
Ashlee Olsen
processor • Aug 26, 2025, 5:04 PM
line 2 denied unit we can get proper photo's/information
Ashlee Olsen
processor • Aug 26, 2025, 5:06 PM
@Stephanie D line 2 denied-dealer to resubmit when they have the proper photos/information to provide.
I will move this folder to the approved folder for line 1
Ashlee Olsen
processor • Dec 3, 2025, 12:28 PM
submitted C#KZ610925
Ashlee Olsen
processor • Dec 3, 2025, 2:09 PM
paid $39.59 12/3
Claim Files
COMPLETED WO.pdf
pdf • Dec 3, 2025, 9:40 AM • 411,061 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25648/COMPLETED WO.pdf
Sample photo.pdf
pdf • Jul 29, 2025, 12:31 PM • 384,252 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25648/Sample photo.pdf
VIDEO OF ENTRY DOOR CLOSING.mp4
mp4 • Jul 15, 2025, 1:45 PM • 964,284 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25648/VIDEO OF ENTRY DOOR CLOSING.mp4
WO.pdf
pdf • Jul 1, 2025, 4:26 PM • 391,636 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25648/WO.pdf