Claim explorer / evidence thread
Claim 25648
TRI 1202 • Ashlee • Paid • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 18
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
145d elapsed • 0d remaining
Analyzed
Completed stage
145d elapsed • 0d remaining
Awaiting OEM
Completed stage
145d elapsed • 0d remaining
Auto-Approved
Completed stage
145d elapsed • 0d remaining
Payment Due
Completed stage
145d elapsed • 0d remaining
Escalation Eligible
Completed stage
145d elapsed • 0d remaining
Resolved
Overdue / escalation ready
145d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
18
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
145 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
24
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Oct 19, 2026, 2:56 AM.
Indexed evidence
4 docs / 16 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
145 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25648/line 2 door tag.jpg
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Oct 19, 2026, 2:56 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
33 indexed side comments on this claim.
Latest visible thread signal
Dec 3, 2025, 2:09 PM • processor • paid $39.59 12/3
Role mix
Dealer 0 • OEM 0 • Processor 21
Decision cues
Denial signals 3 • info / missing-doc asks 35 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Visible item: close-up of a door/window product tag on a black frame/extrusion next to a white exterior panel; fingers holding edge aside.
Damage/condition: no clear physical damage shown to the door/frame. Small yellow/orange mark on the label only.
Readable label text: includes barcode and part/order info; visible text appears to include “HM00589548,” “Orig Qty: 30.00,” “Run Date: 8/5/2024,” “Made in USA,” and “RPC-0012711387” (some text partially obscured/blurred). Description line appears
Human interpretation • confidence 0.00
supporting-image
Image shows the lower portion of an RV entry/screen door area.
- **Visible components:** Lower screen door panel with mesh, black/aluminum door frame, right-side hinge area, bottom threshold/track, and fold-out entry steps.
- **Damage/condition observed:** No clear breakage is visible. There are scuffs, dust/water spotting, and wear marks along the bottom door rail/threshold and step surface. The lower door/frame area appears slightly dirty but intact from this view.
- **Labels/text:** Step lab
Human interpretation • confidence 0.00
supporting-image
Image shows the upper portion of an RV entry/screen door assembly.
- **Visible components:** black door frame/trim, top weather seal/gasket, screen mesh panel, right-side door hinges, interior ceiling/lights visible through screen.
- **Visible damage/concern:** top edge of the black door seal/trim appears slightly wavy/uneven and may not be seated flush along the upper door frame. No obvious broken hinge, cracked glass, or torn screen visible.
- **Labels/text:** no readable labels, documents, o
Human interpretation • confidence 0.00
supporting-image
Image shows the exterior entry door area of a nuCamp RV/trailer.
- **Visible components:** Full-height black glass entry door/window, black door frame/seal, exterior grab handle, hinges/trim, lower entry step area, white sidewall.
- **Visible labels/text:** “CONNECT C272RKSE,” “TRUE Hitch to Bumper 2 Year Limited Warranty,” “G-Glass” logo near lower door glass. Other small round decals present but not fully legible.
- **Damage condition:** No obvious crack, breakage, missing part, or impact dam
Human interpretation • confidence 0.00
supporting-image
Warranty claim image for case 25648, file “LINE 2 TOP DOOR MEASUREMENT.jpg”.
- Shows the upper portion of an RV/camper entry/screen door with black door frame and rounded top corners.
- A yellow tape measure is stretched horizontally across the top door opening/screen area.
- Measurement appears to span roughly 26 inches across the upper door/frame area, though exact endpoints are partly obscured.
- Visible components: black outer door frame, screen mesh panel, left-side round latch/knob, right
Human interpretation • confidence 0.00
supporting-image
Warranty image for case 25648, claim line 2: middle section of RV entry/screen door.
Visible components: black Lippert screen door assembly, mid crossbar, sliding opaque access panel with pull handle, right-side mesh screen panel, latch/handle hardware, hinge side/frame.
Visible issue: apparent damage/misalignment in the middle door area at the vertical seam between the sliding panel and mesh screen; mesh/retainer edge looks uneven/frayed or pulled from the track. No obvious exterior impact da
Human interpretation • confidence 0.00
supporting-image
Warranty claim image (case 25648, line 2): Exterior RV entry door shown open, with black screen door/hinge frame and assist grab handle visible. Main door has off-white textured panel, black perimeter trim, integrated rectangular window with black Lippert-branded frame, and exterior latch/lock assembly with red lever/key cylinder.
Visible condition: no obvious cracks, dents, separation, or broken parts visible in this photo. Door, window frame, hinges, latch, and trim appear installed and intac
Human interpretation • confidence 0.00
supporting-image
Photo shows a close-up of a black metal hinge assembly, likely on an RV door/screen door frame. Components visible include multiple hinge barrels/leaves, mounting brackets, screws/bolts, black door/frame extrusion, and screen mesh along the left side.
Visible condition:
- Several empty mounting holes are visible on the hinge leaves.
- Some installed screw heads appear scuffed/possibly stripped or worn.
- Minor paint wear, scratches, dust/debris, and edge wear around the hinge brackets.
- No cle
Human interpretation • confidence 0.00
supporting-image
Photo shows a black-framed RV screen/entry door assembly with mesh panels and a lower solid plastic panel. A yellow tape measure is stretched horizontally across the middle of the door/opening, apparently documenting a width of approximately 24 inches. Visible components include the screen mesh, vertical frame rails, lower panel, right-side hinge area, and left-side latch/strike area.
No obvious crack, break, or deformation is clearly visible in this image; it appears primarily to be a measurem
Human interpretation • confidence 0.00
supporting-image
Image shows the lower portion of a trailer/RV entry door area with black screen door/panel and threshold/step. A yellow tape measure is stretched horizontally across the bottom of the doorway/panel, indicating a width measurement of roughly 25–26 inches. No clear visible damage is apparent in this photo; it appears intended to document the bottom measurement for warranty claim line 2. A small warning label is visible on the lower step/trim area but is not readable. Components visible include scr
Human interpretation • confidence 0.00
supporting-image
Warranty image (case 25648, line 1) shows two black metal furniture frame/leg assemblies, likely chair/stool bases, photographed upside down over upholstered seat bottoms.
Visible condition:
- Top ends of the two front vertical legs show scuffing/wear.
- Left leg top has a visible exposed brown/copper-colored circular fastener/insert or worn cap area.
- Right leg top has a lighter circular worn/scuffed spot where a cap/plug may be damaged or missing.
- Black metal frame rails, screws, and uphol
Human interpretation • confidence 0.00
supporting-image
Close-up of black metal door/screen hinge assembly on a nuCamp unit. Multiple hinge leaves, pins, and silver mounting screws/bolts are visible along the door frame, with mesh screen at left and frame/seal area at right.
Visible condition: hinges and fasteners appear intact overall; minor scuffs/chipping/surface wear and dust/spotting are visible on the black finish, especially near hinge edges and joints. No obvious broken hinge pin or missing fastener is visible in this photo.
No readable
Human interpretation • confidence 0.00
supporting-image
Warranty image for case 25648 / line 2 shows an RV entry door latch area. Visible components include the black interior latch/lock assembly on the door, the metal striker/keeper plate on the door frame, mounting screws, black frame trim, and textured interior wall/door panel.
Observed issue appears related to latch/strike alignment or engagement: the door is partially open with the latch opposite the striker, and the striker plate/slot is shown close-up for repair documentation. No obvious brok
Human interpretation • confidence 0.00
supporting-image
Close-up of a black RV entry/screen door hinge assembly and door jamb. Multiple hinge leaves, pivot barrels, and mounting screws/rivets are visible, with screen mesh on the left and exterior/interior wall trim on the right. Minor scuffs/scratches and dust/paint wear are visible on the black hinge and frame, but no clear break, missing fastener, or deformation is evident from this photo. No labels, VIN, paperwork, or screenshot text are visible.
Repair context / claim linkage: image appears to
Human interpretation • confidence 0.00
supporting-image
Warranty claim image (line 2): Close-up of an arched/rounded RV window or door screen assembly. The mesh screen appears wavy/loose and possibly separated or not seated along the curved vertical edge, with daylight visible through a gap near the frame/gasket. Black trim/seal and window frame components are visible. No labels, part numbers, or document text visible. Likely supports a repair claim for window/screen fitment, screen replacement, or reseating/sealing of the screen/frame area.
Human interpretation • confidence 0.00
supporting-image
Screenshot of customer/dealer message thread from Ben Flores.
- Visible text: “Top, middle, bottom.” and later “25.25 across, each.” Times shown: 11:11 AM and 11:19 AM.
- Attached image: collage of three photos showing dark/black trim or rail areas with adjacent mesh/screen and light interior paneling/cabinet surfaces.
- Repair context: customer appears to be confirming measurements for three locations—top, middle, and bottom—each measuring 25.25 inches across.
- Damage/condition: no clear dama
Human interpretation • confidence 0.00
Claim Lines
complaint
CS THAT THE PAD ON THE BOTTOM OF THE STOOL IS NOT THERE
needs-review • confidence 0.20
complaint
CS THAT THE PAD ON THE BOTTOM OF THE STOOL IS NOT THERE
needs-review • confidence 0.20
complaint
CS THAT THE PAD ON THE BOTTOM OF THE STOOL IS NOT THERE
needs-review • confidence 0.06
cause
PADDING ON THE BOTTOM OF THE CHAIRS CAME OFF
needs-review • confidence 0.17
cause
PADDING ON THE BOTTOM OF THE CHAIRS CAME OFF
needs-review • confidence 0.17
cause
PADDING ON THE BOTTOM OF THE CHAIRS CAME OFF
needs-review • confidence 0.03
correction
REPLACE PADS ON BOTTOM OF CHAIRS
needs-review • confidence 0.17
correction
REPLACE PADS ON BOTTOM OF CHAIRS
needs-review • confidence 0.17
correction
REPLACE PADS ON BOTTOM OF CHAIRS
needs-review • confidence 0.03
complaint
CS THAT THE ENTRY DOOR IS HARD TO SHUT FROM THE INSIDE HAVE TO SLAM DOOR TO CLOSE
needs-review • confidence 0.26
complaint
CS THAT THE ENTRY DOOR IS HARD TO SHUT FROM THE INSIDE HAVE TO SLAM DOOR TO CLOSE
needs-review • confidence 0.26
complaint
CS THAT THE ENTRY DOOR IS HARD TO SHUT FROM THE INSIDE HAVE TO SLAM DOOR TO CLOSE
needs-review • confidence 0.09
cause
DOOR IS NOT CLOSING ALL THE WAY AND IF YOU CAN GET IT FORCED SHUT, DAYLIGHT IS COMING IN AROUND IT.
needs-review • confidence 0.23
cause
DOOR IS NOT CLOSING ALL THE WAY AND IF YOU CAN GET IT FORCED SHUT, DAYLIGHT IS COMING IN AROUND IT.
needs-review • confidence 0.23
cause
DOOR IS NOT CLOSING ALL THE WAY AND IF YOU CAN GET IT FORCED SHUT, DAYLIGHT IS COMING IN AROUND IT.
needs-review • confidence 0.06
correction
REPLACE THE ENTRY DOOR
needs-review • confidence 0.23
correction
REPLACE THE ENTRY DOOR
needs-review • confidence 0.23
correction
REPLACE THE ENTRY DOOR
needs-review • confidence 0.06
Evidence Thread
Ashlee Olsen
processor • Jul 1, 2025, 4:45 PM
submitted PA#KZ610925
Ashlee Olsen
processor • Jul 2, 2025, 2:25 PM
@Stephanie D WO 25648 KZRV feedback: JS 7/1/25 Line 2 requires a clear readable photo of the mfg sticker off the door. Measurements at three points with the door open, top middle and bottom (across the opening)\ Photo of the stricker plate and a short video of the defect.
Stephanie Davis
dealer_or_external • Jul 3, 2025, 4:18 PM
@Cole P @Chris L I have requested the customer to send me the needed info for warranty. He sends the info on birdeye please attached and sent back to Ashlee.
Stephanie Davis
dealer_or_external • Jul 15, 2025, 1:48 PM
Customer sent a video, and I have attached it to the folder. However, he did not send measurement photos just told what they are. I know they will probably kick this back. If they do, I am trying to get this customer to bring the unit in as well!
Measurements across the opening are 25.25
middle 25.25
bottom 25.25
Ashlee Olsen
processor • Jul 15, 2025, 2:54 PM
Sent info back to KZRV. Thank you!
Ashlee Olsen
processor • Jul 16, 2025, 3:14 PM
JS 7/16/25 Lippert is asking for; • Can you please provide the following information
• Photos of each hinge from the inside with the door open
• Photos of the inner frame measurements at the top, the middle, and the bottom.
Stephanie Davis
dealer_or_external • Jul 16, 2025, 4:51 PM
I will send this over to the customer and attempt to get him to bring it in. I have the example from 25627 I will attach as well!
Stephanie Davis
dealer_or_external • Jul 23, 2025, 3:14 PM
2nd attempt was made to contact customer and get the requested info.
Ashlee Olsen
processor • Jul 25, 2025, 12:57 PM
FYI: Additional request for info was made from KZ this morning, I know you're trying!
Stephanie Davis
dealer_or_external • Jul 25, 2025, 2:23 PM
3rd attempt made to customer via text. ~Thank you, Ashlee!
Stephanie Davis
dealer_or_external • Jul 28, 2025, 4:14 PM
I have added the photos the customer sent in. He will only tell me the measurements are 25.25 top, middle and bottom.
Ashlee Olsen
processor • Jul 28, 2025, 4:49 PM
KZ has now denied this line, I emailed them to see if they will reopen it, if not I will submit a new PA
Stephanie Davis
dealer_or_external • Jul 28, 2025, 4:52 PM
Thank you, if they require more info as I know they will. I am standing on that the customer needs to bring the unit to Tri-Am. GOSH he's a mess!
Ashlee Olsen
processor • Jul 28, 2025, 5:09 PM
They cannot reopen, so I will get another PA going for that line
Ashlee Olsen
processor • Jul 28, 2025, 5:09 PM
Line 1 approved .2
PA# KZ610925
Ashlee Olsen
processor • Jul 28, 2025, 5:21 PM
line 2 submitted PA# KZ613156
Stephanie Davis
dealer_or_external • Jul 29, 2025, 8:46 AM
@Cole P Approved to pads on the bottom of the stool. We may have something in stock that will work, I'm not sure.
Ashlee Olsen
processor • Jul 29, 2025, 12:32 PM
@Stephanie D WO 25648 KZRV feedback:
You are missing the interior frame measurements for this claim. I won’t be putting this one back in feedback. I need this information to add to the claim. Attached is a sample photo of the needed measurements, the door is not an entry door but you get the idea.
Stephanie Davis
dealer_or_external • Jul 29, 2025, 12:37 PM
@Ashlee O I knew this was not what they needed but the customer told me this would have to work!! Now, I will let him know that we are at a complete stand still until the correct info is gathered. Thanks!
Ashlee Olsen
processor • Jul 29, 2025, 12:39 PM
She just sent me this also: The collage is not visible to show anything. Vendor requires three separate measurements with three separate photos showing the interior frame specs
I will leave this folder in pending feedback until we have the requested info. Thanks!
Ashlee Olsen
processor • Aug 1, 2025, 3:30 PM
@Stephanie DWO 25648 KZRV feedback: JS 8/1/25 I need clear photos of the interior measurements of this door. I am needing three separate pic of the three different points of the interior door measurements.
Stephanie Davis
dealer_or_external • Aug 2, 2025, 9:47 AM
@Ashlee O I finally got the customer to send me the photos. I hope these work for us! I added 3 photos and labeled them top, middle and bottom measurements for line 2.
Ashlee Olsen
processor • Aug 4, 2025, 1:14 PM
Pictures added to KZRV
Ashlee Olsen
processor • Aug 7, 2025, 10:20 AM
@Stephanie D WO25648 KZRV feedback: Per the photo's and measurements, this door simply needs to be removed and reinstalled correctly.
Stephanie Davis
dealer_or_external • Aug 7, 2025, 2:12 PM
@Ashlee O When the customer can get the unit into us, we will submit another claim to adjust the door. @Cole P when the chair pads get in, I will close this up.
Ashlee Olsen
processor • Aug 8, 2025, 5:31 PM
@Stephanie D After I emailed your feedback above back to KZRV, they commented on the claim with this :
JS 8/8/25 LCI is asking "Thank you for contacting Lippert Customer Care Center.
Our product specialist is requesting photos showing how the plunger and striker are lining up. Are you able to provide these for us?
Ashlee Olsen
processor • Aug 26, 2025, 12:11 PM
@Stephanie D KZ asked if we have the requested info for them on job 2:
Our product specialist is requesting photos showing how the plunger and striker are lining up. Are you able to provide these for us?
Stephanie Davis
dealer_or_external • Aug 26, 2025, 3:01 PM
We are not at this time. The customer has the unit. For some reason he does not wish to bring the unit in at this time. He stated he would bring the unit back when the pads for line 1 came in, and to get the door adjusted.
Ashlee Olsen
processor • Aug 26, 2025, 3:05 PM
Thank you, response sent to KZRV
Ashlee Olsen
processor • Aug 26, 2025, 5:04 PM
line 2 denied unit we can get proper photo's/information
Ashlee Olsen
processor • Aug 26, 2025, 5:06 PM
@Stephanie D line 2 denied-dealer to resubmit when they have the proper photos/information to provide.
I will move this folder to the approved folder for line 1
Ashlee Olsen
processor • Dec 3, 2025, 12:28 PM
submitted C#KZ610925
Ashlee Olsen
processor • Dec 3, 2025, 2:09 PM
paid $39.59 12/3
Claim Files
COMPLETED WO.pdf
pdf • Dec 3, 2025, 9:40 AM • 411,061 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25648/COMPLETED WO.pdf
Sample photo.pdf
pdf • Jul 29, 2025, 12:31 PM • 384,252 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25648/Sample photo.pdf
VIDEO OF ENTRY DOOR CLOSING.mp4
mp4 • Jul 15, 2025, 1:45 PM • 964,284 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25648/VIDEO OF ENTRY DOOR CLOSING.mp4
WO.pdf
pdf • Jul 1, 2025, 4:26 PM • 391,636 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25648/WO.pdf