Claim explorer / evidence thread
Claim 25627
TRI 1202 • Ashlee • Paid • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 13
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
85d elapsed • 0d remaining
Analyzed
Completed stage
85d elapsed • 0d remaining
Awaiting OEM
Completed stage
85d elapsed • 0d remaining
Auto-Approved
Completed stage
85d elapsed • 0d remaining
Payment Due
Completed stage
85d elapsed • 0d remaining
Escalation Eligible
Completed stage
85d elapsed • 0d remaining
Resolved
Overdue / escalation ready
85d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$625.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
13
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
85 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
11
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 20, 2026, 1:12 AM.
Indexed evidence
0 docs / 0 images
No indexed documents or images are available for a dispute-ready bundle yet.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
85 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/line 5 entry door tag on front of door.jpg
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 20, 2026, 1:12 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
32 indexed side comments on this claim.
Latest visible thread signal
Aug 26, 2025, 2:05 PM • dealer_or_external • @Stephanie D ball seal here s/o g-l
Role mix
Dealer 0 • OEM 0 • Processor 22
Decision cues
Denial signals 3 • info / missing-doc asks 21 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
TOILET DOES NOT HOLD WATER IN THE BOWL
needs-review • confidence 0.23
cause
TOILET BOWL SEAL IS FAULTY AND NOT HOLDING WATER
needs-review • confidence 0.26
correction
REPLACE TOILET BOWL SEAL
needs-review • confidence 0.26
complaint
RAIL ON OFF DOOR SIDE LEAKS IN SEAM
needs-review • confidence 0.29
cause
GAP IN THE SEALANT ALLOWING WATER TO LEAK DOWN ON THE UNIT
partial-match • confidence 0.39
correction
RESEAL AREA AND WATER TEST
partial-match • confidence 0.43
complaint
DOOR SIDE J WRAP SUPPORT NEAR SLIDE HAD A SCREW DROP OUT
needs-review • confidence 0.29
cause
NO SCREW HOLE WAS FOUND FROM INSTALL AT FACTORY.
needs-review • confidence 0.20
correction
INSTALL SCREW TO SUPPORT J WRAP
needs-review • confidence 0.20
complaint
3RD DRAWER DOWN IN KITCHEN THE MAGNET IS NOT LATCHING
needs-review • confidence 0.23
cause
MAGNET WAS SET IN TO FAR
needs-review • confidence 0.20
correction
LOOSEN SCREW AND RELOCATE MAGNET
needs-review • confidence 0.20
complaint
CS THAT THE ENTRY DOOR WONT STAY CLOSED UNLESS THEY SLAM DOOR
needs-review • confidence 0.28
cause
DOOR FRAMING IS WARPED CAUSING ENTRY DOOR TO BEND AND LEAVE DAMAGE TO THE FRAME.
partial-match • confidence 0.45
correction
REMOVE DAMAGED DOOR AND REPLACE WITH NEW ENTRY DOOR. THIS LINE WAS DENIED NO WORK PREFORMED JOHNSON, MICHAEL Customer #: 92331 Subtotal for
needs-review • confidence 0.28
complaint
PLASTIC CAPS ON BOTH SLIDE OUTS ARE BROKEN
partial-match • confidence 0.44
cause
PLASTIC END CAPS CRACKED AND BREAKING OFF THE SLIDE OUT EXTERIOR BOTTOM ENDS
partial-match • confidence 0.38
correction
REPLACE BOTH SLIDE OUT END CAPS
needs-review • confidence 0.28
Evidence Thread
Ashlee Olsen
processor • Jun 20, 2025, 2:09 PM
submitted PA#KZ609919
Ashlee Olsen
processor • Jun 20, 2025, 2:29 PM
@Stephanie D KZRV Feedback WO 25627: JS 6/20/25 Line 1 vendor requires a clear readable photo of the mfg stickers off the toilet
Ashlee Olsen
processor • Jun 20, 2025, 2:31 PM
I already added the one you have on here, maybe they think it's not clear enough?
Stephanie Davis
dealer_or_external • Jun 20, 2025, 3:30 PM
@Ashlee O I have added 2 more tag photos for the toilet!!!
Ashlee Olsen
processor • Jun 20, 2025, 3:47 PM
Thank you!
Ashlee Olsen
processor • Jun 20, 2025, 3:47 PM
line 1 sent to vendor
line 5 sent to vendor Case#5970202
Ashlee Olsen
processor • Jun 24, 2025, 4:50 PM
@Stephanie D KZRV Feedback RO 25627:
JS 6/24/25 Line 5 Lippert is asking for;Can you please provide the following information?
• Photos of each hinge from the inside with the door open
• Photos of the inner frame measurements at the top, the middle, and the bottom. I have attached a photo for reference.
• Photos of the striker plate
Stephanie Davis
dealer_or_external • Jun 24, 2025, 4:52 PM
@Ashlee O Cust picked unit up for a trip, I will get these as soon as it returns to Tri-Am.
Ashlee Olsen
processor • Jun 24, 2025, 4:54 PM
Sounds good, thank you!
Ashlee Olsen
processor • Jul 15, 2025, 12:14 PM
Requested photo's added to KZRV
Ashlee Olsen
processor • Jul 15, 2025, 1:41 PM
@Stephanie D WO 25627 KZRV feedback: The measurements are not correct. With the door open, measure interior opening from left to right.
Stephanie Davis
dealer_or_external • Jul 15, 2025, 1:44 PM
Calling customer now to see if he can just bring the unit in, so we can do what needs to be done for him.
Ashlee Olsen
processor • Jul 15, 2025, 3:21 PM
@Stephanie D Here's an example of what they're looking for
Ashlee Olsen
processor • Jul 24, 2025, 12:31 PM
@Stephanie D Good morning! KZ is requesting an update on this one. Thanks!
Stephanie Davis
dealer_or_external • Jul 24, 2025, 4:29 PM
@Ashlee O I have to email this customer to get ahold of him. I attached a snip-it for proof I am reaching out to gather needed information.
Ashlee Olsen
processor • Jul 24, 2025, 5:42 PM
Notes made in KZRV
Ashlee Olsen
processor • Jul 25, 2025, 12:55 PM
KZRV feedback: KZ will wait one more week and if no additional information is provided, this claim may be denied
Stephanie Davis
dealer_or_external • Jul 25, 2025, 1:21 PM
I let the customer know that we really need to get the requested information or they were going to deny the claim in 1 week. Hopefully he will get the unit here or get the measurements.
Ashlee Olsen
processor • Jul 26, 2025, 3:48 PM
Thank you, I will just leave this folder in the info needed folder until we have that back
Ashlee Olsen
processor • Jul 28, 2025, 4:56 PM
Photo's added to KZ
Ashlee Olsen
processor • Jul 29, 2025, 3:45 PM
pending vendor
Ashlee Olsen
processor • Jul 31, 2025, 1:20 PM
@Stephanie D WO 25627 KZRV feedback:
Unfortunately, the measurements were not taken correctly. These should be taken from the front side and show the width of the opening.
Stephanie Davis
dealer_or_external • Aug 2, 2025, 2:35 PM
I finally have the unit here and I hope the photos I attached are what they need for a decision.
Ashlee Olsen
processor • Aug 4, 2025, 1:19 PM
Sent email with photo's
Ashlee Olsen
processor • Aug 4, 2025, 1:30 PM
@Stephanie D KZRV feedback: The last photo's is the only one that is correct. Your tech is to measure the inside opening of the door with the door open, from one side of the opening to the other side.
Ashlee Olsen
processor • Aug 7, 2025, 10:25 AM
@Stephanie D WO 25627 KZRV feedback: What do you want to do with this door repair? I can deny that line and you can resubmit when you get the proper photos. This will allow you to move forward with the other repairs.
Stephanie Davis
dealer_or_external • Aug 7, 2025, 2:31 PM
Yes, please do that and I will move with the other repairs. The customer just decided a very few mins ago that he will live with the door.
Ashlee Olsen
processor • Aug 7, 2025, 3:14 PM
approved
job 1 Thank you for the information. I am authorizing to replace part number Waste ball seal replacement part 42141. Case #FD639982
job 2 denied-maintenance
job 3 .1
job 4 0.05
job 5 denied-dealer to resubmit when they can provide proper photo's
job 6 .3
Stephanie Davis
dealer_or_external • Aug 8, 2025, 3:10 PM
@Cole P Approved to order the following
Line 1: Ball seal, KZ provided the part number when they approved it (part number 42141)
Line 6: exterior slide out end caps.
Cole Perkins
dealer_or_external • Aug 12, 2025, 3:48 PM
@Stephanie D ball seal ordered
Ashlee Olsen
processor • Aug 26, 2025, 11:54 AM
submitted C#KZ609919
Tessa Coffey
dealer_or_external • Aug 26, 2025, 2:05 PM
@Stephanie D ball seal here s/o g-l
Claim Files
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