Claim explorer / evidence thread
Claim 25523
TRI 1202 • Ashlee • Manufacturer Denied • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 9
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
145d elapsed • 0d remaining
Analyzed
Completed stage
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Awaiting OEM
Completed stage
145d elapsed • 0d remaining
Auto-Approved
Completed stage
145d elapsed • 0d remaining
Payment Due
Completed stage
145d elapsed • 0d remaining
Escalation Eligible
Overdue / escalation ready
145d elapsed • 0d remaining • Overdue
Resolved
Upcoming statutory deadline
145d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
9
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
145 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 10 • RO lines 3 • human-described photos 8 • 3C red • reconciliation reconciled • linked side comments 4
Gaps: three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
16
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 24, 2026, 3:05 PM.
Indexed evidence
2 docs / 8 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
145 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WRONG SEATING .png
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 24, 2026, 3:05 PM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
31 indexed side comments on this claim.
Latest visible thread signal
Oct 19, 2026, 12:13 PM • processor • TESTING AND LEARNING - @Chris B @Heidi H @Tricia H Tri-Am WO 25523 / Keystone PA03860770: The packet records frayed theater-seat upholstery and a denied recliner preauthorization. Keystone feedback says damage is excl
Role mix
Dealer 0 • OEM 0 • Processor 17
Decision cues
Denial signals 1 • info / missing-doc asks 2 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Image shows an upholstery/seat cover tag and surrounding black fabric/vinyl material. No clear visible damage, tear, defect, or failed component is shown in this photo.
Visible parts/components:
- Black upholstered seating cover/material, likely chair/theater seating recover fabric.
- Stapled/seamed upholstery area.
- Clear plastic packaging and secondary fabric law label.
Readable label text:
- Prod Line: “050 – TP Recover – Chair”
- RPO #: “RPO-0012099884”
- Sales Order #: “SO-0006358108”
-
Human interpretation • confidence 0.00
parts-photo
Image shows a close-up of a white production/shipping label attached to a packaged seating/chair cover or upholstery component. No clear physical damage is visible; the issue appears to be labeling/part mismatch.
Visible label text includes:
- “Cover–Chair RPO–0012099884”
- Customer: “DUTCHMEN #810”
- Delivery Date: “4/18/2024”
- Item #: “20202184184”
- Fabric: “BALDINA DOVE – T270 WHITE (RECOVER)”
- Qty: “1.00 EA”
- Posted/Printed date/time: “4/17/2024 …”
- Barcode present
Visible components:
Human interpretation • confidence 0.00
parts-photo
Photo shows a large cardboard shipping box on a wooden pallet, likely furniture/seating.
- Visible item/part: Box labeled for a **RIGHT ARM RECLINER**.
- Printed label text visible:
- **PO number:** PO-0001041243
- **Item Number w/barcode:** 2021017250
- **Name:** RIGHT ARM RECLINER
- **Description:** RA REC, 27.5", BALDINA SEAL-T270 WHITE
- **Quantity:** /62
- **Vendor model number:** 9301
- **Made in China**
- Visible condition/damage: Cardboard has significant creasing, dents,
Human interpretation • confidence 0.00
supporting-image
Image shows a close-up of woven gray/tan upholstery fabric with a narrow vertical slit/tear near the center. The fabric edges appear frayed and slightly separated, exposing darker backing underneath. Surrounding fabric shows no obvious seam, label, hardware, or fastener in view. Background is blurred, possibly bedding/cushion area inside an RV.
No readable labels, documents, or screenshot text are visible.
Repair context / claim linkage: likely supports claim line 1 for damaged interior uphols
Human interpretation • confidence 0.00
supporting-image
Warranty image review — case 25523 / file “WRONG SEATING .png”:
- **Visible item/parts:** A gray upholstered RV recliner/seat section is circled in pink. It has a left armrest, seat cushion, back cushion, and visible lower upholstery panel.
- **Label/text:** Front lower fabric panel shows **“THOMAS PAYNE”** branding.
- **Condition/damage:** No clear physical damage is visible in the circled seat. Fabric appears intact; no obvious tears, broken frame, or missing parts seen. There may be a small
Human interpretation • confidence 0.00
supporting-image
Interior overall view of RV seating area. Shows a gray Thomas Payne dual recliner/loveseat with center console/cupholders beneath a window and valance. Protective plastic/film is still on the lower footrest panels; it appears wrinkled/torn but no clear structural upholstery damage is visible from this overall photo. Surrounding components include wall panels, window/shade, adjacent bench/cabinet, and vinyl plank flooring. Visible labels/text: “THOMAS PAYNE” on both recliner footrests; “EXIT” sig
Human interpretation • confidence 0.00
supporting-image
- **Visible damage:** Small horizontal slit/tear in gray woven fabric upholstery, with slight dark opening/frayed edges. No surrounding staining or major deformation visible.
- **Part/component shown:** Upholstered fabric panel/cushion surface, likely interior RV furniture or wall/seat fabric.
- **Labels/text:** No labels, tags, document text, or screenshot content visible.
- **Repair context:** Damage appears to be a localized fabric cut/tear that may require upholstery repair or panel/cushion
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows a close-up of interior upholstery/fabric paneling, likely a cushion, wall, or ceiling liner. Visible damage is a small vertical tear/puncture or pulled seam/thread in the woven fabric near the center-right. Surrounding material appears intact with no obvious staining or large deformation.
At the bottom edge, partial printed/embroidered text is visible, possibly “...MAS PAYA...” but it is cut off and not fully legible. A reddish curved cord/thread or design line is also
Human interpretation • confidence 0.00
Claim Lines
complaint
DOUBLE THEATER SEATING MATERIAL HAS FRAYED
needs-review • confidence 0.26
complaint
DOUBLE THEATER SEATING MATERIAL HAS FRAYED
needs-review • confidence 0.26
complaint
DOUBLE THEATER SEATING MATERIAL HAS FRAYED
needs-review • confidence 0.09
cause
MATERIAL HAS FRAYED.
needs-review • confidence 0.20
cause
MATERIAL HAS FRAYED.
needs-review • confidence 0.20
cause
MATERIAL HAS FRAYED.
needs-review • confidence 0.03
correction
REPLACE THE LEFT SIDE OF SEATING IN LIVING AREA. (IF STANDING AND LOOKING AT THE SEATING) PAYNE, SHERRI Customer #: 92754
needs-review • confidence 0.26
correction
REPLACE THE LEFT SIDE OF SEATING IN LIVING AREA. (IF STANDING AND LOOKING AT THE SEATING) PAYNE, SHERRI Customer #: 92754
needs-review • confidence 0.26
correction
REPLACE THE LEFT SIDE OF SEATING IN LIVING AREA. (IF STANDING AND LOOKING AT THE SEATING) PAYNE, SHERRI Customer #: 92754
needs-review • confidence 0.09
Evidence Thread
Ashlee Olsen
processor • May 29, 2025, 12:31 PM
submitted PA03860770
Ashlee Olsen
processor • Jun 2, 2025, 12:10 PM
Emailed Keystone for a status update
Ashlee Olsen
processor • Jun 3, 2025, 10:27 AM
Sent to vendor
Ashlee Olsen
processor • Jun 4, 2025, 1:03 PM
@Stephanie D Keystone feedback: Damage is not covered under KRV's Limited Warranties
Stephanie Davis
dealer_or_external • Jun 4, 2025, 1:23 PM
Ashlee, customers noticed this while doing the walk thru.
Stephanie Davis
dealer_or_external • Jun 4, 2025, 1:24 PM
The unit had not left the lot. @Ashlee O
Ashlee Olsen
processor • Jun 4, 2025, 1:39 PM
Thanks! I emailed Keystone to see what I can do to get this one approved,
Stephanie Davis
dealer_or_external • Jun 4, 2025, 2:00 PM
@Ashlee O @Chris B Per Chris B this looks to be damage from the manufacture prior to delivery. Not on the DAF due to the seating was not sat on.
Chris Balderrama
processor • Jun 4, 2025, 2:02 PM
Ashlee Olsen This couch was repaired at the factory and it didn’t hold. They should have replaced it at the factory but we know how that goes.
Take another crack at them and push. Thanks!
Ashlee Olsen
processor • Jun 4, 2025, 2:37 PM
On it!
Ashlee Olsen
processor • Jun 5, 2025, 11:20 AM
Here's the response I got from Keystone this morning:
Good morning,
This was not noted on the DAF and the unit has been on the dealer lot for nearly a year. Keystone respectfully stands behind this denial.
Chris Balderrama
processor • Jun 5, 2025, 11:37 AM
The DAF wont hold, but being on the lot for a year kills it.
Chris Balderrama
processor • Jun 5, 2025, 12:26 PM
Ashlee Olsen Can you take a crack at Lippert? Explain to them this unit was just sold 30 days ago and we would appreciate some Goodwill towards the customer.
Chris Balderrama
processor • Jun 5, 2025, 12:27 PM
Cole Perkins
Ashlee Olsen
processor • Jun 5, 2025, 1:59 PM
Email sent to Lippert, I'll keep in touch when they respond!
Ashlee Olsen
processor • Jun 6, 2025, 12:54 PM
Case#5923597
Ashlee Olsen
processor • Jun 9, 2025, 11:57 AM
@Stephanie D Here's the response I got back:
Good morning, Ashlee, Thank you for your patience. This looks like a cut, which would not be covered under warranty. Do you have the emails from the factory discussing this cut being "fixed"?Let us know if you have any questions.Thanks again!
Stephanie Davis
dealer_or_external • Jun 9, 2025, 2:07 PM
@Cole P
Thank you, Ashlee!
Ashlee Olsen
processor • Jun 9, 2025, 3:09 PM
@Chris B
Cole Perkins
dealer_or_external • Jun 9, 2025, 3:17 PM
Stephanie contact the customer to update them and give them keystones number to maybe sway them , I will talk to Russ.
Cole Perkins
dealer_or_external • Jun 9, 2025, 3:56 PM
@Stephanie D @Jules E Per Russ unit is not in customers name, order in damaged piece so that customer can pick up unit.
Jules Elmore
dealer_or_external • Jun 10, 2025, 11:21 AM
@Stephanie D @Tonya E Piece is on order PO#17093. Danielle at LCI said this was in stock and the expected ship date is the 13th.
Stephanie Davis
dealer_or_external • Jun 10, 2025, 11:25 AM
Thank you!
Jules Elmore
dealer_or_external • Jun 12, 2025, 9:05 AM
@Stephanie D Got confirmation of shipment with R&L.
Jules Elmore
dealer_or_external • Jun 16, 2025, 10:20 AM
@Stephanie D this furniture piece is here.
Stephanie Davis
dealer_or_external • Jun 16, 2025, 1:09 PM
@Ashlee O We ordered the seating for the customer to be taken care of, and it is here. Cole has closed the WO order up on our end. Just thought I would let you know what we ended up doing on this end of it!
Ashlee Olsen
processor • Jun 16, 2025, 2:33 PM
Thank you!
Stephanie Davis
dealer_or_external • Jun 17, 2025, 9:36 AM
@Jules E Tech stated this is not the correct seating, we will another seating for this job.
Jules Elmore
dealer_or_external • Jun 18, 2025, 8:28 AM
@Stephanie D This is taken care of and LCI is sending the correct one. I will keep you updated on this as it goes.
Cole Perkins
dealer_or_external • Jul 30, 2025, 11:39 AM
@Stephanie D @Chris L the right color seat has arrived butttt its the wrong side I have contacted LCI and let them know the customer is hot let me know if we need to install cameras chris
iClaims AI
processor • Oct 19, 2026, 12:13 PM
TESTING AND LEARNING - @Chris B @Heidi H @Tricia H Tri-Am WO 25523 / Keystone PA03860770: The packet records frayed theater-seat upholstery and a denied recliner preauthorization. Keystone feedback says damage is excluded under its limited warranties; the native discussion says staff believed a factory repair failed before customer delivery, but Keystone upheld its denial, citing no DAF notation and nearly a year on the dealer lot. Staff then sought manufacturer/supplier goodwill and ordered replacement seating. A July 30 update reports the correct color but WRONG SIDE arrived, with LCI contacted. Final correct-part delivery, completed installation, supplier goodwill approval and payment are NOT verified. Please reconcile Keystone, Lippert/LCI and dealer outcomes and document the final repair and claim disposition. This is a TESTING AND LEARNING audit notice, not a final coverage finding or an instruction to change claim status. Dealer-testing hold remains active; source claim files unchanged.
Claim Files
Denied PA.pdf
pdf • Jun 4, 2025, 1:05 PM • 143,431 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/Denied PA.pdf
WO.pdf
pdf • May 29, 2025, 11:59 AM • 389,593 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf