Claim explorer / evidence thread
Claim 25523
TRI 1202 • Ashlee • Manufacturer Denied • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
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25d elapsed • 0d remaining • Overdue
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
25 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
14
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 24, 2026, 3:05 PM.
Indexed evidence
2 docs / 8 images
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Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
25 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WRONG SEATING .png
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 24, 2026, 3:05 PM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
30 indexed side comments on this claim.
Latest visible thread signal
Jul 30, 2025, 11:39 AM • dealer_or_external • @Stephanie D @Chris L the right color seat has arrived butttt its the wrong side I have contacted LCI and let them know the customer is hot let me know if we need to install cameras chris
Role mix
Dealer 0 • OEM 0 • Processor 16
Decision cues
Denial signals 0 • info / missing-doc asks 2 • approval signals 1
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Evidence Thread
Ashlee Olsen
processor • May 29, 2025, 12:31 PM
submitted PA03860770
Ashlee Olsen
processor • Jun 2, 2025, 12:10 PM
Emailed Keystone for a status update
Ashlee Olsen
processor • Jun 3, 2025, 10:27 AM
Sent to vendor
Ashlee Olsen
processor • Jun 4, 2025, 1:03 PM
@Stephanie D Keystone feedback: Damage is not covered under KRV's Limited Warranties
Stephanie Davis
dealer_or_external • Jun 4, 2025, 1:23 PM
Ashlee, customers noticed this while doing the walk thru.
Stephanie Davis
dealer_or_external • Jun 4, 2025, 1:24 PM
The unit had not left the lot. @Ashlee O
Ashlee Olsen
processor • Jun 4, 2025, 1:39 PM
Thanks! I emailed Keystone to see what I can do to get this one approved,
Stephanie Davis
dealer_or_external • Jun 4, 2025, 2:00 PM
@Ashlee O @Chris B Per Chris B this looks to be damage from the manufacture prior to delivery. Not on the DAF due to the seating was not sat on.
Chris Balderrama
processor • Jun 4, 2025, 2:02 PM
Ashlee Olsen This couch was repaired at the factory and it didn’t hold. They should have replaced it at the factory but we know how that goes.
Take another crack at them and push. Thanks!
Ashlee Olsen
processor • Jun 4, 2025, 2:37 PM
On it!
Ashlee Olsen
processor • Jun 5, 2025, 11:20 AM
Here's the response I got from Keystone this morning:
Good morning,
This was not noted on the DAF and the unit has been on the dealer lot for nearly a year. Keystone respectfully stands behind this denial.
Chris Balderrama
processor • Jun 5, 2025, 11:37 AM
The DAF wont hold, but being on the lot for a year kills it.
Chris Balderrama
processor • Jun 5, 2025, 12:26 PM
Ashlee Olsen Can you take a crack at Lippert? Explain to them this unit was just sold 30 days ago and we would appreciate some Goodwill towards the customer.
Chris Balderrama
processor • Jun 5, 2025, 12:27 PM
Cole Perkins
Ashlee Olsen
processor • Jun 5, 2025, 1:59 PM
Email sent to Lippert, I'll keep in touch when they respond!
Ashlee Olsen
processor • Jun 6, 2025, 12:54 PM
Case#5923597
Ashlee Olsen
processor • Jun 9, 2025, 11:57 AM
@Stephanie D Here's the response I got back:
Good morning, Ashlee, Thank you for your patience. This looks like a cut, which would not be covered under warranty. Do you have the emails from the factory discussing this cut being "fixed"?Let us know if you have any questions.Thanks again!
Stephanie Davis
dealer_or_external • Jun 9, 2025, 2:07 PM
@Cole P
Thank you, Ashlee!
Ashlee Olsen
processor • Jun 9, 2025, 3:09 PM
@Chris B
Cole Perkins
dealer_or_external • Jun 9, 2025, 3:17 PM
Stephanie contact the customer to update them and give them keystones number to maybe sway them , I will talk to Russ.
Cole Perkins
dealer_or_external • Jun 9, 2025, 3:56 PM
@Stephanie D @Jules E Per Russ unit is not in customers name, order in damaged piece so that customer can pick up unit.
Jules Elmore
dealer_or_external • Jun 10, 2025, 11:21 AM
@Stephanie D @Tonya E Piece is on order PO#17093. Danielle at LCI said this was in stock and the expected ship date is the 13th.
Stephanie Davis
dealer_or_external • Jun 10, 2025, 11:25 AM
Thank you!
Jules Elmore
dealer_or_external • Jun 12, 2025, 9:05 AM
@Stephanie D Got confirmation of shipment with R&L.
Jules Elmore
dealer_or_external • Jun 16, 2025, 10:20 AM
@Stephanie D this furniture piece is here.
Stephanie Davis
dealer_or_external • Jun 16, 2025, 1:09 PM
@Ashlee O We ordered the seating for the customer to be taken care of, and it is here. Cole has closed the WO order up on our end. Just thought I would let you know what we ended up doing on this end of it!
Ashlee Olsen
processor • Jun 16, 2025, 2:33 PM
Thank you!
Stephanie Davis
dealer_or_external • Jun 17, 2025, 9:36 AM
@Jules E Tech stated this is not the correct seating, we will another seating for this job.
Jules Elmore
dealer_or_external • Jun 18, 2025, 8:28 AM
@Stephanie D This is taken care of and LCI is sending the correct one. I will keep you updated on this as it goes.
Cole Perkins
dealer_or_external • Jul 30, 2025, 11:39 AM
@Stephanie D @Chris L the right color seat has arrived butttt its the wrong side I have contacted LCI and let them know the customer is hot let me know if we need to install cameras chris
Claim Files
Denied PA.pdf
pdf • Jun 4, 2025, 1:05 PM • 143,431 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/Denied PA.pdf
WO.pdf
pdf • May 29, 2025, 11:59 AM • 389,593 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf